Lazada

We dropped the wrong item last November 27,2016 at LBC SM Pampanga branch then yesterday we receive a text notification that they already received our request to return the item. They asked me to text this 'Lazada voucher and send it to ******* as a confirmation so I can get my refund through store credit after 4 hours of the confirmation. But until now I did'nt receive anything.

They sell defective items by sellers who they know selling them. No honoring of warranties and they will lie and lie intl you get tired of their lies. You will recieve hundreds of junk auto emails about addressing your problem but iit is just a scam. Take your business somewhere else. This is the place to buy junk stuff that you don't care losing.

Hi Lazada, I received my order (Sony Extra Bass Over-the-ear Headphone) lastweek however due to questionable quality and genuinity of the item I had to return it back. I had sent the item to LBC yesterday@ 4pm. I am requesting for a refund through voucher, how long is the process time? Hoping I could buy another item from the redeemed voucher before my brother's birthday on Sept 20. Thanks

Warning to customer not to order from Lazada

Purchased and paid my order online o 2 July 2019, supposed to be delivered from 7 to 12 July 2019. Eight days Entrego stating that my ordered has been delivered although I am still waiting for them to deliver the Hello Baby Stroller that I've purchased online.
Called, text message, email message, even contacted them through live chat but nothing happen. Entrego phone number unreachable and uncontactable.
I want my money back!

I place an order last December 10 and it was out for delivery thru LBC last December 15,2015 and until now i haven't received the items. Order number is *******. They attempted to deliver it again last December 16,2015 however by 6pm they posted office closed. It is very impossible for the office to close because it is within the Mall. Now, it is out again for delivery December 17,2015 9:44am but until now i haven't gotten the items. LBC courier is not efficient.

I really love this website very much! It has A Lot choices of product. There are a lot brands I can compare the prices of product that I want to buy. Moreover, the prices there offer are really crazy! Sometimes, they offer until90% discount that me feel excited to buy in this website.

This is the second time I am trying to buy a TV from LAZADA. The first TV order was cancelled (order # **************) and I have not received a refund as yet. When I tried again to buy another TV the purchase (order # **************) was again cancelled but my credit card was charged again. I am now due 2 refunds for TV's. Also a set of pots from order # ************** was also cancelled but not refunded. What kind of company is this that charges for items they do not have and does not refund my money?

I bought a 3 hoverboards
One of the hoverboards is missing a charger.
And when I opened the box the styro foam are in bad shape.
Lazada has good quality but why does this happen some of the items are missing

I have always used my workplace address for Lazada purchases as there is no-one at home to receive and pay for COD purchases. This morning, I received a text that my package is scheduled for delivery. At around 3pm, the courier called me asking where my location and address is; is it somewhere near this or this?. I thought to myself, this man does not know his job. Greenstar logistics says their couriers are locals of Visayas and Mindanao and know the people, language, and land. They get things done here but the truth is the courier does not know my locality so they delay delivery or not deliver at all. Lazada as an online shopping site is great but the courier service they hired is a thumbs down.

I want to show my appreciation for your delivery man. He delivered my package very pleasant man, he gave me my change, I didn't count it because I was distracted by my neighbor, after an hour I checked my phone and noticed a text from Abelardo delivery man. 5 minutes after he left he noticed a discrepancy in his money. He immediately texted me. Since he was so busy he texted me and asked if he could return Sunday or Monday to return my change. Of course I said to myself, oh well I lost that money Haha, but he returned to give me my change and refused a tip.
We write bad reviews, but very seldom do we write good reviews, that is why I write this review. I know lazada has bad reputation, but not all are bad workers. So! Thank You Mr. Abelardo for your excellent service and most of all, your honesty.
Keep up the good work.
Dino Angeles city

Good day. Hope you are going to respond instantly because we have a problem encountered during the Delivery of my Order Number ******* Sony Bravia TV. Because this order was paid via credit card and yet the item arrived with cash on delivery mode of payment. I will attached to this msg the proof of the order transaction. Hope you will instantly respond this msg. Coz the said order was his husband's gift to her this thursday.

Her Husband also ordered laptop yet did not yet arrived same paid with credit card, If the same problem will exist please fix this. I am the one recommending her husband to order in lazada since i am a costumer from your company and i trusted you that much. However i was surprised when she called me lately around 8pm about the order.
Thanks.

Okay this is alarming, yes i know iam partly at fault since i haven't researched enough before ordering but, why is my order still pending while i canceled it right away after reading about the product, it took me like 10mins after ordering the product to cancel it, and now still on process. If i may ask how long does a cancellation process goes on?

I ordered a microphone for my laptop in Lazada. As soon as I received it, I checked it if it's working properly. I got really really frustrated when I couldn't use it because it's defective. I hope Lazada would check the equipment ordered by their customers before shipping it.

This is really sucks i already have to return the items i ordered on lazada ive been waiting for so long till now i didnt recieve any emails from lazada about my refunded please help me how long to get my refunded

I had a bad shipment on an order I received from lazada back 4 months ago. THye issued a refund to my Lazada Wallet, but I have no way of activating it. I was promised a refund via LBC 3 months ago, but it never came. I have ordered over 19,000 PHP on Amazon.com since then, which would have gone to Lazada. Today, I tried to resolve the issue and I got transferred 4 tines to a different department. Lazada customer service is 100% incompetent. I talked to FTC who is about to shut them down until they resolve over 7,000 outstanding complaints to the FTC. That is the only way they will learn what customer service is.

I order every week from Lazada. But plenty its fake ware and the shops after a short time close. Here a example from fake SD-cards... and I have many from that 128/256/512Giga its only a 32Giga on the stress test

Since writing my original review, Lazada have replied saying 'could I contact them'. I have contacted them every single day for the last 36 days and they have done nothing, now because I post a bad review they want me to contact them again, WHY so they can tell me they can't do anything and are keeping my money again.
Their so called 'help line' is a joke, just lies and more lies to get you off the phone. You are never allowed to talk to anyone in authority, never allowed to talk to anyone in the payment/refund department and no one ever contacts you back.
Every day for the last 36 days I have been told that my case would be referred', 'coordinated' or 'escalated' and everyday nothing happens. I call the next day and get told the same thing.
The best possible advise regarding Lazada PH 'STAY WELL AWAY'

I already canceled my order on 12/15/15 on the website but it`s still shipped? I already put i found a better one order #******* your website is not so accurate for cancelling order soon as it not shipped yet but now i found out that it shipped the item that i didn't like please cancel this because i already canceled this request before it shipped

I want to order from lazada but then the address provided don't have the province of Benguet, im so sad i cant order. How is that. What can i do so that i could select Benguet as the province in the shipping of items thanks

I placed an order last December 9,2016. According to their order tracking facility, the item was already shipped by December 13,2016. I was aware that for orders outside Metro Manila, it would take much longer to deliver. Last December 26,2016, I sent Lazada an e-mail regardinng my order and they replied that the item was still for dispatch. So i waited again. And just today, January 2 2017, I found out that my order was cancelled! NO CONSISTENCY LAZADA! I wish you could have informed earlier! I have been waiting for the item!

He did not give me the exact change of my payment. I give P2,000. For P 1,791.70 worth of GLUCERNA. After he gives me the product, he immediately let me signed his cellphone. While i am busy opening the package, He gives me coins worth 9.00. After I open the package, the delivery man had immediately gone. I try to run after him but his delivery car was so fast.

Order I received was a totally different item. Had to return the item and waited for a refund and then I was told that they cant do a refund since the seal is already broken. Of course, what do they expect when someone receives a package. I had to open the box and check if i got the correct item. If they had delivered the correct item in the first place AND if they really are reliable, I wouldnt have any problem. No refund because I opened the box of a wrong item THEY delivered. Twisted logic.

Delivermen on our location are $#*!ty rude! If I were to compare LBC and LEX, LBC does the better job! Is this how you deal with customers? Like seriously? You are texting me if I'm available at the location and I said no then suddenly you called me that you are delivering. Wtf dude!