Lazada

Shipping need so long time. It's same from indonesia. So weird. The seller didn't soon give to JNE. The predicts date is different with the orders come.

This online shop is so convenient and offers great deals and quality products. It was so great that I just scroll up and find the things that I need just one click away

I ordered my watch and I am so pleased with what I received. Everything is in order and of great quality. I also received it in record time! I will definitely order from them again.

So I bought ta hair straightner at lazada that was on sale. The shipping was great itI received the item earlier than I expected. But the problem is the items has so many issues so I returned it and asked for refund then after 5 days I received a call from lazada saying that my refund was already complete and ask me if I want a bank credit or lbc receipt. I told them lbc receipt they said that after 24 to 48 hours I will received a tracking # for my refund. And NOW IT'S $#*!ING 5 DAYS SINCE THE CALL AND STILL NO EMAIL WITH MY TRACKING #. I NEED MY TRACKING NUMBER!

Hello po! Gusto ko pong i cancel yung order ko. My Track number is *******. Nag search about sa product and I found out na hindi siya compatible sa phone ko.

I have ordered many items through Lazada and was very satisfied with the service, but lately Ninja Van has delayed my items three times, before Ninja Van tracking would have my item in Cauayan City one day the next it would be delivered, but the last three times the items seem to get lost in transit, or be stuck in Cauayan City for one week, if you ask them for an address in Cauayan City the say Ninja Van does not like people collecting items from their hub (very strange). I have asked Lazada not to use Ninja Van for my deliveries but Lazada continues to use them, so i am no longer going to buy goods from Lazada to much headache.

I am used to the freedom of speech when reviewing things on Amazon. So when I started purchasing stuff off of lazada, I was somehow expecting the same level of freedom when it comes to expressing appreciation or disapproval of a product. But boy I was wrong.

My review of a particular product was tagged as abusive even though it wasn't even remotely negative. If at all it, it was more of a passive positive neutral. That was the only thing I could think of. And it was not even as harsh as some of my other reviews considering I could not decide whether the item I bought was fake or not. There are some really dumb people in lazada that evaluate reviews.

Update: It took me a while to read the response of a Lazada representative. He/she said that it was not Lazada that evaluates the reviews but rather the sellers themselves. This is the biggest piece of crap I have ever heard in online retails.

Why would Lazada even allow this? Of course the sellers themselves would only want to hear good things about themselves, wouldn't they?

This is so disappointing.

Lazada should seriously change this policy. It's just pure laziness on their part.

Hi Lazada, i just want to thank you for cancelling my order. Sorry for the inconvenience this has caused to you. I hope this cancellation will not affect my other order.

I placed my order on 31 dec 2016. But until now i still don't get my order number. I already make full payment. Where is my order number? It's been 11 days already

I cant cancel my order: ORDER # ******* because it has already been shipped. Pls cancel this order, i need to pay first my other bills. PLS CANCEL IT IMMEDIATELY. I HOPE YOU'LL UNDERSTAND MY SITUATION. Thankyou.

Do you have a problem with using prepaid visa card as payment for international sellers who only accepts online payment? You've accepted my order which automatically deducts the amount from my card balance only for you to email me that you were "unable to process" my payment thats why my order is now cancelled. Can you check how you card payment system works especially for visa prepaid cards! Coz its such a hassle to wait weeks to months just for my money to be returned to my account for which in the 1st place you have no reason to not accept it. I made sure all my card details were correct and the fund is more than enough. I tried using it to buy a 300pesos worth of item from u, u accepted it without hassle but whenever i buy a 9k plus worth of items you were unable to process it? WTH! DO SOMETHING UNLESS U MAKE IT AVAILABLE FOR INTL SELLERS TO ACCEPT COD. Thanks.

Please cancel my order! Order number: ******* i have financial issue. The item is still on the process and havent shipped yet. I cant find the cancel button on my order details

It is very difficult to reach out to lazada support. Once you have order a product and you have an issue, lazada will not help you. Do not order to this platform.

Our LEX (LAZADA Express) delivery associate took note of your wish to postpone the delivery of your Order #*******.

Please note that Lazada Express will attempt delivery 3 times within a 5 day period before considering your order as cancelled.

Pero hindi ko naman pinostpone

I ordered something from Lazada. I thought this site is scam or something because when you order something, there's a lack for security. They won't even know if that person is real or stuff. So I purchased a phone but they didn't ask for anyting. Just the address. How come they can go to "cash on delivery" to a very far away land. So I tried cancelling my order because I wasn't so sure about Lazada but they said that it's already on shipping. That sucks because I don't live there anymore. How will they get the payment if the person who ordered their doesn't live in the address he/she stated the time they ordered something. I SENT AN EMAIL ABOUT CANCELLING MY ORDER 5 MINUTES AFTER ORDERED THAT PHONE. WHY IS IT ON SHIPPING ALREADY?

I have used Lazada twice. Never again. The first item was 2 packages of hearing aid batteries. They sent a different size than I had ordered. When I tried to return them, Lazada claimed that was the size I ordered. They attached a copy of the order form showing the size I ordered to be the size that was sent. I keep photos of all my online transactions, so I sent them my copy showing I had ordered the size that I claimed to have ordered. I was told that the vendor claimed that I had altered the order form before I sent them the copy, which is absolutely not true. I needed hearing aid batteries. Why would I lie? I just wanted to exchange them, not get a refund. Lazada said it was out of their hands.

The second time was for a motorcycle helmet. They sent the wrong size and color. They couldn't dispute me this time because I opened the box at the LBC office in front of witnesses. It was a COD order and I had to pay before they would let me check to see if it was a correct order. I was done with them. I wanted a refund. LBC told me I had to go through the refund process with Lazada. Now, over 2 weeks and countless emails later, my refund has finally been authorized. Very stressful and Lazada got to use my money while they did nothing but stall, taking 3-4 days for a process that could have been completed in 30 seconds. Unless you enjoy stress and frustration, stay away from Lazada.

I ordered quite a lot of furniture from Lazada.

I got all the usual informatory emails, the follow-up phone call and it was all looking pretty good until I checked the LBC tracking site to see that delivery had failed!

I immediately emailed lazada and in fairness they got back to me pretty quickly only to tell me that LBC refused to deliver to my address which is literally only 15 minutes from their warehouse because it was outside of their delivery area.

What a joke! Lazada promise delivery right to your door as does LBC - both making such promises on their websites.

To add insult to injury, both Lazada & LBC asked me and expected me to organise the collection of my order from their depot - what a joke!

I have since looked at all the complaints regarding both companies and realise I was luckier than most people.

Why am I luckier? Because I ordered 60k worth of furniture that they sent from Manila and it was CoD... so no "cash-out" from me.

I've since informed Lazada that the order is cancelled and they can arrange to have all their crap shipped back to Manila as I am not going to collect it!

To Lazada Philippines Today at 2:19 PM
After hours talking with your customer service. ITS WORSE NOW than ever before! No matter what website I try to open YOUR Lazada adds come up... You have infected my computer with your Lazada adds. I am sure that this is illegal and I should be complaining to what ever agency that handles these matters. I have gone to several different websites and gave you another of the MANY, MANY NEGATIVE responses. I guess I shouldn't be too worried as EVERYONE else thinks your store is a SCAM and RIP-OFF company too, I hope everyone reads the reviews before they have anything to do with you... I will continue to tell everyone NOT to have anything to do with Lazada. George Owen

My issue goes like this, I order a speaker 1 item but my BDO debit card has no exp. Date on it, i just continue, it appears on "my orders" the question is how did it happen it should be invalid caus i didnt fill up the exp. Date i repeat the proces i did and my problem grows in the "My Orders placed in" I have 3 orders with the same item i need only one but i cant cancel it caus they dont email me the track number and there is no cancel option Im afraid Im going to pay all the 3 items and I wont recieve the item caus i didnt fill up all the payment form but i did put my account number please anyone help or explain if its ok?

Still waiting.
I WOULD LIKE TO ASK AN UPDATE REGARDING TO MY ORDER

WHICH IS SAID ( BY MAY 3- 5) THE PRODUCT I ORDER WILL BE DELIVERED TO ME.

I PUT PATIENT REGARDING THIS MATTER BUT TODAY IS ALREADY MAY 16,2016 AND THE PRODUCT IS NOT WITH ME YET,

I AM INTERESTED WITH MY ORDER THUS I NEED IT AS SOON AS POSSIBLE ( SINCE I AM PLANNING TO GIVE IT AS A GIFT FOR THE UPCOMING EVENT) AND IF IT COME LATE ( WHAT's the purpose of your timeline given) THE OCCASION IS FAST APPROACHING,,:(
Order *******
My tracking number: **************
I HAVE ATTACHED HERE THE PDF FILE WHERE MY LBC TRACKING HISTORY
YOU WILL SEE THAT LAST MAY 5 - IT IS ALREADY FORWARDED TO SF CAGAYAN DE ORO. WHY NOT IN RANGE MAY 6-13, IT IS NOT DELIVERED? CAN YOU PLS CALL ME OR TXT ME AN UPDATE IF WHERE CAN I PICK MY ORDER?

I've ordered many times from Lazada but the most recent was on Feb. 28 and one of the items I ordered was a Xiaomi Redmi Note 3 16 GB Smartphone. I liked the product but on its internet connectivity, I was disappointed that I can't connect to our landline internet at home since it only has wlan settings. So, on March 5, I filled out an online return form(received the item on March 4) and since its a Sunday, I returned the item through LBC for a refund the following day, March 6, which was Monday. Till now, I'm waiting for an e-mail from Lazada for my remittance number so I can get my refund.

I hate this online shop because they are not responding to their contact # so I sent them an order camcellation via email and their not responding so I told them if there's any item which is came from them, I am not going to accept it or pay it because I told them for 2 times that I will cancel my order...

Just sharing in 3 of my purchases in last Lazada Bday sale. There are bogus sellers trying to con buyers, 2 of the 3 bogus sellers were confirmed by Lazada Customer service specialist to be bogus BUT what they cannot explain is why the items I ordered have updates in Lazada tracking system. Lazada tracking said that on specific date my orders left HK, the arrived in Philippine, then cleared Philippine Customs, then transferred to Manila sorting, etc. Meaning an item is moving thru different stages of delivery and the item's barcode is being scanned by a barcode reader to update Lazada tracking system OR an insider is updating Lazada system to look like the items ordered are passing thru different stages of being delivered. Then at the last stage of delivery, there will be an update that "multiple delivery attempts have failed " and your items are being returned to shipper when in fact no attempt of delivery was done.
These incidents were confirmed by Lazada customer service specialist, they accept that they cannot find the items being delivered and that the sellers and their items are all no longer active in their website (example Drastic Waters).
My suggestion: if you have not yet built trust on a seller, and you really want the item he is offering, do not pay in advance, chose COD. It will be hard to get back your money...