Lazada

Lazada ist absolute not recommended for people who wanna get there items in a few days. Waiting for Juul pods already one week. Sent from Manila to Tanay, Rizal, 60KM. Really dissapointed now!

I ordered Western Digital WDBGPU0010BBL-PESN 2TB My Passport Ultra External Hard Drive, after 15 minutes defective! I returned, got Return Number, gave it to LBS and since then I dont know how many times spoken to agents, written letters, under my account it simply say s h i p p e d. But my money was payed with Visa in JUNE. I always get new numbers, sent copies of the return ticket, nothing, and the seller himself unreachable. Sorry, you are not protected, this company gives all service as long you want to buy, but if something defective, no one responsible! Had a case with Amazon as well. Got back my money in 12 hours plus 5 USD compansation for trouble.

Majority of items in Lazada are FAKE and usually get defecive ung tipong ilang araw lang masisisra na dahil sa cheap materials na ginamit. Can you guys improve your product? Don't sells stupid cheap items. Mura nga low quality naman.

I bought this antiparasitic product called detoxic its really great, i loved it, the health benefits are awesome, delivery time 4 days.
https://detoxic.store21.net

THINK TWICE BEFORE WASTING TIME AND MONEY RINGING CUSTOMER CARE
Purchases LED TV 20/05/16, Arrived 28th and was obvious it was a second, returned 29th 5/16, processed and refund to follow. UPDATE 75 days after sending item back a lot of time in the internet cafe and 4 calls to customer care Ha Ha! Cost over 700pecos with no reimburse from Lazada just excuses all the way!
WELL guys after telling Lazada that I was going to talking to Department of trade and Industry A supervisor stepped in and payment was in my pocket 2 days latter. DTI was very interested in complaint as members of there department have had problems as well.
MY ADVICE,, ANY PROBLEM,, DON'T BE-LEAVE LAZADA GO DIRECT TO DTI THEY ARE HAPPY TO HELP!

Im a loyal lazada user, very useful platform especially now that theres pandemic. Last 11/11 sale I bought items from unilever amounting to 1700, because they have a disxount if u reach 2k worth of orders. Almost a week has passed and no update on the tracking portion, still "to pack" even though a week has passed and almost all my other orders which are comming fromChina has already arrived so I chatted the supplier and d CS to ff up, they said that its on itsway, after a day 2 boxes arrived but the content are all wrong, filed a refund for items but Lazada insisted that u need to return it b4 refund can be processed. Its just annoying that they are the one at fault but ur the one who needs to suffer d consequences. Untill Im now Im pissed whenever I remember theyre palpak. Haay

I've ordered something it's been a week already I did not get any update on that, no email no text no email even, I've sent an email but no reply on that, LAZADA is FRAUD, They're lucky because in Philippines there is not consumer law if there is I'll sue them first, but I've still sue them under credit card fraud, because I've already paid it and did not get anything, sent email but no reply it means they are fraud. Guys don't ever buy anything from LAZADA, anyone has good experience with LADAZA they're lucky but this is my experience with LAZADA. For me they are Just a Fraud Company.

I ordered a phone 7/7/18 at 10:08am before their 12pm cutoff for the same day "Express Delivery - Get by today" and as of now, 7/10/18 10:40am, my phone has not been delivered.
I contacted Lazada customer care and they said they would forward it to their Escalation Team and the only escalation I received were emails in my in-box with the same "Your request has been escalated to the right department. We will revert back to you as soon as we have more information."
I would have been satisfied if Lazada was just HONEST and said, "Sorry its out of stock, would you like to cancel your order and we'll update you when it's available again" but instead I got the TYPICAL run around.
LAZADA PHILIPPINES - STOP FALSELY ADVERTISING SAME DAY EXPRESS DELIVERY IF YOU CANNOT DELIVER!

To all lazada shoppers who seeks extra income. I just want to share what I had met online. I was once like you searching for this. I hope it can help you. Godbless!

I placed my orders on May 9. Three days later (May 12), they sent me an email to inform me that the courier (XDE Logistics) has already picked up the packages and are ready for shipment (they even gave me the tracking numbers from XDE).

May 14, they sent another email telling me to prepare cash (mode of payment is COD) as one of the packages is for delivery within 24 hours.

I waited the whole day, no package arrived. I contacted Lazada's customer service. What they did was to track my package (I told them I know my package is still with the courier) and they told me what I already know. They said the time period of delivery is until May 20.

But hey, you sent an email telling me to wait within 24 hours! Lazada considered the issue resolved. Imagine that?

Today is May 16. Both package are still sitting at XDE warehouse (I constantly check/track the status at XDE's website). I can't leave the house because the package might come anytime.

Are they waiting to deliver it until the 20th? I've read a lot of negative reviews from people who have the same experience. Some of them has been told to wait and are still awaiting for their packages for a month!

Should I wait that long and tolerate their poor service? Or should I just file a complaint at DTI? Haha

I opened an account with Hellopay to get more discounts as it was promoted by Lazada. It was a total disappointment to wait for more than a month now by just verifying my account with Hellopay. Until now they are still holding my funds, I can't order in Lazada using my Hellopay account. I am very worried now that I have not yet heard any thing yet from Hellopay for the last 4 days, I am not sure how secured this site is. I have not given any assurance that I will be getting my money back. I was hoping that Lazada can help me because Hellopay was initially promoted by Lazada, as expected, I have not heard anything from Lazada nor Hellopay. I was a total rip off. VERY DISAPPOINTING. NEVER USE THESE SITES LAZADA & HELLOPAY.

Hindi ko pa po nareceive yung order ko, I ordered it last May 16. Assumed arrival date May 20-21. Can you please track my order? Order number *******. Thanks

Be careful. If you have trouble with an order, it is very hard to have things corrected because customer service has little authority and you cannot get to management. Here is what happened to me:

I ordered 25 kg of rice. Rice picked up within a week from seller and sent to logistic center. My order seems to disappear because I chat with customer service about 5 times with many empty promises about finding out what happened. Original notification said delivery handled by Ximex with a tracking number. After my 5th chat with customer service, delivery handled by LBC with a different tracking number. I got delivery within a week of change of courier but i got 5 kg of rice flour instead of 25 kg of rice. I chat with seller and they inform me they ask Lazada about status of delivery also since they cannot get paid. Someone stole the rice but now I have to chase my money. If I got the delivery on time with the wrong product, I would blame the seller. But when my product disappears for 30 days, then I blame the transport company but Lazada wants to blame the seller.

Im a regular shopper of Lazada but lately I am having problems with their courier and deliveries. To wit: 1. THEY WILL ADVISE YOU WHEN THEY ARE ALREADY ON YOUR DOOR STEP AND NOT AT LEAST A DAY AHEAD OR BEFORE THEY COME TO YOUR DELIVERY ADDRESS. 2. IF YOUR NOT HOME THEY WILL OPEN YOUR PACKAGE AND SABOTAGE IT. LIKE WHAT HAPPENED TO ME LAST WEEK MY P9K WORTH OF order S DELIVERED WITH OPENED AND TORN. PACKAGING WITH 1 ITEM. MISSING 3. IT WAS REPORTED BUT THE SAME GUY IS STILL DELIVERING MY PACKAGES. Its useless to make report. 4. Yesterday they come again and I was out. The woman from. Lazada asked me to pay via Gcash since I am not around but i am supposed to pay by COD. SHE ALSO THREATENED ME THAT MY PACAKAGE WILL BE RETURNED TO THE WAREHOUSE IF I WONT. 5. SHE NAGGED ME TO GO HOME FROM MY WORK AT 1PM SO THEY COULD MAKE THE DELIVERY. MY WORK IS UNTIL 6PM. SINCE SHOPEE HAS IMPROVED THEIR REFUND/RETURN POLICY I AM SWITCHING TO SHOPEE NOW.

Please cancel my order #******* angtagal kasi christmas na wala parin i placed my order 12/11/15 expacted delivery date is 20-22 of dec 2015 hangang ngayon wala pa. Then you sent me an e-mail na delayed yung package 5-6days so i already changed my mind. Notify me if my order is cancelled

They give false informations as to the size availabilty of items. You will see that items are available on line BUT UNFORTUNATELY, its not! Their system will let you purchase the item though BUT after 2days, lazada will email you that its no longer available. It happened to me 2x & this is unforgivable. VERY POOR CUSTOMER SERVICE!

Been a client for over a year now but it seems they do not value valued clients.

Your service very DISAPPOINTED, bcoz my order shoes is colour blue and the size is 36, n now you send my parcel not the same like i wanted. Bad service! I got the size 37 n colour shoes is orange colour. How you all take my order haa?
Why you cant to check or qc bfore u pos. Its it? VERY DISAPPOINTED...

Worst online selling company. This amazon wanna-be is the worst. 1.5 months to deliver items to Makati! I had to follow up more than 15x! Bought items for christmas gifts early Nov. Arrived Jan. Diapers ordered waited a month then for no reason it was cancelled.
Tikoy for CNY ordered Jan and up to now (CNY tom) still has not been delivered. I wanted the convenience of ordering online just like the states even though their tikes is more expensive but this company has terrible delivery service and CS that lies all the time (promised delivery latest yesterday). Now its too late for me to order tikes from someone else!
Air Fryer I ordered arrived but in a different color and with scratches inside! Complained to CS and was told to return. I asked if they could just pick it up since their courier is delivering something and they said they cannot. Its just too much of a hassle to have to drive to LBC and return the thing which is heavy!
The amount of time I wasted calling their CS and dealing with their horrible delivery issues is more than the time I would have consumed just buying the items through a brick and mortar store.

I have called today, and spoke to two of your representatives, one named France, who promptly disconnected our call, and interminently put me on silent, I don't know why, he was probably cursing, or what, and told me you don't have any TL at the moment, because he/she was at lunch. Really? I doubt it. And another one who was not accomodating as well. And did not know the law at all. The 2nd guy told me again that you did not give any refunds/returns any longer because I don't have the box anymore. I have called DTI today, and left them with my name and number. For your info you should put on all your papers what needs to be done when one has to seek a return/ refund. I did not spend 200,300, or whatever, I spent 1,000 which could have been spent on my daughter's milk. That being said, I will seek recourse thru DTI, and I believe I have a strong case. In case you change your decision, I will kindly not push through with my complaint.

[Lazada Philippines] Re: Call Summary: *******-Service Center

So I ordered a not so pricey table which I think would be helpful for my little home since I just need a small one for my laptop. I am excited to open it and assemble it myself then I got confused when I am looking at the instruction/guide. There is a missing tool which is a rod, the most important tool to hold the table from falling down. So I don't want to return this item because I really need it then I send an e-mail to their customer service to at least deliver the missing item immediately. 3 days after, still no response so I decided to use their chat support but then again they didn't response immediately and so they are asking me to bring the parcel to the nearest LBC and print the return slip. I really feel bad because 1st, this is their reliability--that's why they have quality control to check if there is a missing item on the package. 2nd, I ordered to Lazada because I don't have time and car to buy a big parcel. 3rd, they are asking me to bring the package somewhere far from my place. Again I don't have a car. This is too much for the effortless shopping.

I don't trust this online store, please don't try to buy stuff.
Very awful!

Order made, three items = three shipments. First everything went okay, second one early this morning (saturday) received a notification that the item was out for delivery. Stayed at the delivery address all day long plus there is receptionist 24/7 at that address. At around 1.30pm received a notification from Lazada saying my item was delivery. Inquired in the reception and nothing was there. Checked the app, and there was a proof of delivery, someone working for Lazada faked my signature.

Later received a txt message from a random number saying that my item would be delivered next tuesday!

So I try to file a complain in Lazada app, filled up all the form until it asked me to upload screenshots from their own app. Which didn't work. So I tried by chat... and agent Arnie T. End the chat without even read my concerns. Tried again the same thing within 5 minutes they ask the same thing "are you still there?" multiples times, you keep answering them and they ignore what you write until they disconnect you because you are not answering.

Use lazada in stores that the handle the shipment themselves, lazada shipping and customer service are very low quality and unprofessional.

They only care about their profit and faking signatures and their stats.

May dumating po na items from lazada. Sa acknowledgement receipt po 3 items pro pag open ko po only 2 items where there. I tried to contact lazada thru their number but no one is answering.

They Gave me a damaged Airpods, with full of scratches on the charging case and they said it was BRAND NEW. And the tracking number LBC provided said it was
Forwarded to LAZADA WAREHOUSE. On March 19th, Still up to now no news about my refund. Lost 8000PHP on this $#*! site. And one of the Live chat agent Named "Annabelle" after inquiring about my Return status and providing Return number, she immediately disconnected the chat after saying We will return to you after 24 to 48 hours WHAT A FULL OF $#*!. DON'T BUY EXPENSIVE ITEMS FROM THIS SITE

AND AFTER WAITING ALMOST 1 WEEK THEY CANCELLED MY $#*!ING RETURN AVOID THIS SITE AT ALL COST