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Lazada has a rating of 1.8 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 987th among Electronics sites.
This company does not typically respond to reviews
Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada
I usually buy my cat food, electronics, clothes and food stuff because they usually fulfilled their 48 hour delivery. However, my past orders are now at least 5 days overdue and when you track the order, they are sitting in their collection hub center and not moving at all. I called customer service but that was a very disappointing experience as they kept saying it would be out for delivery soon. I asked for a specific time frame but they could not offer any at all. This is Lazada's own logistic company and they can't fulfill their delivery at all. Truly disappointing to see this once great seller declining right before your eyes.
I saw a 5 star rate. Good for you.
However, it's not all " if you know what you are buying and do a little research first you would be satisfied" I do all research, read product reviews before placing order. Their items were just not handled well. Maybe from their merchants or courier? I received a broken blinds(upper and lower metal cut to half) and a defective nebulizer- no mist or whatsoever coming out. I mean, does that need a research and all?
And reading from these reviews, returning the package is not a guarantee you'd get a refund or a replacement. So, why waste my fuel and money? Already wasted money buying broken stuff.
I recommend buying appliances, devices and breakable products at LAZADA to NO ONE!
I received goods that looked nothing like the item advertised on the sellers page.
I have received items that are clearly fake copies of high class brands like MAC
Lazada customer service insists they will follow up. But did I ever get any follow up contact from lazada... NO!
Worse is these sellers are still selling on the lazada site
I mistakenly ordered the wrong size and just wanted to get the correct one. The same day I made the wrong order, I called. To make the story short, the 1st rep fed me all wrong info on how to go about getting a replacement or a refund since she said they do not have my size. When I called again tp start the refund process bec I already received the item, the second rep told me no refunds can be made because it was already received! An absolutely WTF moment! I have been a frequent and loyal buyer but they treated me like this! Don't buy from these people! Consider yourself warned!
We're sorry to hear about what happened with your previous order, Beth. Actually, the order may have been requested for cancellation the moment you called CS. Anyways, you may still return the item to us via LBC for FREE. Just put the reason "Does Not Fit / Wrong Size" on the online return. For us to process your refund/replacement, just follow the step by step procedure on how to return your item:
1. Log in to your account (email add used to place the order);
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.
Please be reminded that we have 24-48 hours to update the item's current item from SHIPPED to DELIVERED. We hope we have been of assistance to you.
I ordered two items for the 1st time. A guitar for my friend (I was shipped to her. The handle almost disconnected to the body) and a bluetooth speaker (that takes forever to connect). We shipped it back and filed for replacement. But they refunded it. The thing is my friend doean't have valid id and she can't claim the money to lbc. Been sending emails and messages to lazada but their customer service takes a long time to respond. Don't waste time calling their hotline, they can't help you.
When they finally responded and said they will replace it into store credit within 48 hours, but when I checked it they still haven't sent me the voucher code and 3 days already passed. I really regret doing transactions with them.
We're sorry to hear about this, Yoj. May we ask for the order number for this concern so that we can help you? Or for more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+). Good day!
How come when I tracked the status of the item, it was declined? When I can see that my card is already charged? Also I can not track anymore because the tracking window vanishes right after the order number is written? Order number is *******. And stimated delivery is June 20-21. I really hope that this is only a small error and will turn out good because I have a long list to purchase in Lazada. I will not recommend you until Things are cleared.
We're sorry to hear about what happened, Maria. As per checking, the transaction got invalid, reason for it to be cancelled. There maybe some mismatch with the order vs card details. Please be informed that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant. The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!
I ordered a google chromecast and it came on time with no hiccups. No shipping cost so that was a bonus. It was not much less than what I could have gotten in Makati but wanted to give it a try to get a feel of their process.
Hi Derrick R., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I order 2 separate items in Lazada. The other one is printer. When I checked this how come that my order was declined?! Can someone explain to me what's happening?! This is already deducted to my card! And if this will not process I want my money back!
We're sorry to hear about this, Jodie. There might be a mismatch with the order and card details when you placed the order. Please be informed that the amount may remain floating usually has time frame within 5-15 banking days. However, some banks may take up to 45 days especially if card used is a debit card and/or not issued in the Philippines. This is a policy imposed by the bank and not by us or the merchant. The deducted amount from the debit card was not collected by Lazada. It remains in authorization status that's why the amount appears to have been taken out of the card. But again, since it was rejected by CYBS, we did not collect the payment. The money will be reversed automatically when the issuing bank's authorization expires. The time frame will depends on bank's policies, not us. Customer can follow up on bank regarding that one. Should you have concerns other than this, please feel free to contact us again. Thanks!
My purchase arrived more than 15 days after buying and paying online.
The perfume I got was fake. I still have an original bottle that I bought from duty free. The scent is so different. The one from lazada stays for a minute then nothing. No scent. There were minute detail differences on the bottle and box from the one I got from duty free and the one from lazada.
This experience has really been disappointing, frustrating and a total waste.
Tip for consumers:
Make sure the item you are buying is authentic..saving a few bucks is not worth anything if you get a fake product.
I ordered a Coffee Machine end of last month and Completed the order process on their website and gave me my order number. To make sure that my order really went through, i checked it using the order number but it shows me no order has been made. So i Contacted their chat Support and i was advised that they have my order and it will be delivered between Oct 2-5 so we waited and no one showed up but we've been receiving sms from them that the item will be delivered. I decided to get in Touch with them and chatted to their chat support and again i was advised that the item will be delivered but this the delivery date has been moved latest Oct 10. I've been patiently waiting until i got frustrated. My ordered has not delivered up to now and no email updates received from them. Their service is too bad!
Lazada has the worst customer service. I have one experience where the customer service staff left our conversation abruptly. I am happy to decide never to buy any product from Lazada Philippines again.
Hi Frank M., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Hi Lazada, I have ordered a bag from your website. However, I was shocked with the shipping fee, it's Php 800.00 for a Longchamp medium-sized bag. I am not familiar with the shipping fee mechanics, but I think 800 pesos is too big and considering that I am right here in Manila area, why should it be 800 pesos, I am totally near. Thanks and I am hoping for your response.
Hi Danielle, thanks for bringing this matter to our attention. If you already placed an order online, please contact us back with your order number so we can look into this. If not yet, you may contact us back with the exact item, so we can check this further. Thank you!
Hi Lazada, i would like to return my order no. *******. Because only 1 speaker is working and the other speaker is unresponsive. I just want a replacement for my item. Thank you Lazada looking forward for your response..
We're sorry to hear about your concern Aj and thanks for letting us know. For us to process your refund/replacement, just follow the step by step procedure on how to return your item:
1. Log in to your account;
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.
Please be reminded that we have 24-48 hours to update the item's current item from SHIPPED to DELIVERED. We hope we have been of assistance to you.
Order no. *******
I order fetal doppler last April3,2017, I already paid it through paypal. The standard delivery stated April 19-24,2017, I just want to know if my order is soon going to be process since it's very important to me. And I read a lot of bad comments / reviews, I just need some peace of mind.
Hi Melanie F., as checked, it is currently on process. Can you please confirm if you are aware that this is an imported item? If so, please informed that as per the standard delivery process for imported item, it may take within 20-30 calendar days. You can use this tracking number 891005818255 and visit the LBC tracking tool http://www.lbcexpress.com/ to know the whereabouts of the item. You can read more about Shipping at http://goo.gl/RoRVij. Thank you.
I've initiated my third return today. Lazada, you should empower the buyers to not just return but also report scammy sellers. And you should do something about it, since it's your reputation on the line here.
Hi Enzo N., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
It's a crook company, all they do is cheat people to get coustemer data base, taking order delivering wrong any another item or faulty item and than offering money back or voucher it's just cheat business
Hi Harneet s. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available 24/7 and Facebook Direct Message - live chat from Mondays to Sunday, 8 A.M. until 8PM. Thank you.
I ordered item on February, but haven't received any update until the end of May. And guess what they send me: "Your order has been canceled, Reason: incorrect delivery address. But I received many items on this address. After this they refunded only item price on Lazada Wallet. So I paid delivery fee and didn't get the item. Impossible to contact customers support, as they have chat bot on their website, what a joke.
The item has been packed by the seller for days! DAYS! And Lex PH, which is the in-house delivery service for Lazada, hasn't picked up the shipment yet. Total incompetence!
Delivery can be done in a matter of hours nowadays, why is it that picking up the shipment from the sellers take a long time?
Hello Randy, we understand how you feel and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
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This is what lazada is all about, you waited, you were promised delivery, you were promised action, eventually all you get is this. Closed because Lazada is really good at advertising but really bad at everything else. This will be my last order from Lazada. Thank you for reminding what a shopping website should NOT be like.
Hi Harold, we're sorry to hear about what happened on your recent order. Please provide us your order number so we can look into this and use it as a reference, to prevent this from happening again.
When I scroll down to sponsored products, sometimes I find really INAPPROPRIATE products! Like sex toys and gels with sexual or pornographic photos that are either censored or not,please remove these kind of products! I don't wanna see them!
Hi, Gale S. We understand your disappointments and we are sorry for what you've experienced. No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!
Hi Lazada! I would like to know the specific status of my orders #******* & #*******. The expected delivery is on September 20-22,2016. Order tracking for #******* says it was already shipped but I haven't received any notification from Lazada. Order tracking for #******* says it's still Processing. I placed the order last September 15,2016. One item for order #******* should be delivered September 20-22,2016 but I can't understand why the status is still Processing as of today. I am making sure that I don't have to worry about anything and I hope everything's going fine with my order. Please reply to this message. Thank you, Lazada. (I used the email add *******@gmail.com when I placed my orders).
Hi, Apple. As per checking, the 342129716 with TN MLK100004632 was already delivered. While one of the items under ON 398689716 was refunded due to sourcing delays. We have actually sent you an email last Sep 23,2016 around 12:49:58 AM. Kindly check the email address you used to place the order. And the other item, Kids Children Cartoon Fairy Umbrella (Intl) which happens to be an IMPORT ITEM is still being processed and will be delivered to you on or before 08-Oct-2016. You will receive a notification once item arrives in the Philippines and another one once its out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Their courier is so slow and unreliable as $#*! so as their stupid mother $#*!ing customer care bull$#*! which is operated by bots. I ordered my items for about 2 weeks ago and now still no damn feedback on where the $#*! is my order! I tried contacting their customer $#*! support and got no feedback, good job mf!
Hi asdasd a., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Ordered a drawing tablet last Dec. 13 but no shipment to date (Jan. 3,2017). It was supposed to be a Christmas gift for my daughter. They said to give feedback in 48 hours but none for the past 7 days. I have asked for a refund but all the more no feedback. Sorry, but this will be my last. Really disappointed.
We understand how you feel about this and we sincerely apologize for the inconvenience this has caused you. For further assistance may we ask for the order number so that we can check it. Thank you.
Just bought gifts for my friends in the Philippines. Charge is showing up on my online credit card statement. Received notification that no charge was made and order was cancelled.
The site looked legit, but clearly something is fishy here. I feel like I just got scammed...
We're sorry to hear about that Travis M. By the way, may we know the order number so that we can check it? Thank you.
I ordered 3 items from Lazada under 1 order number. Although 2 arrived on 2 different dates within the week, I was still waiting on the delivering of item #3. I checked the status and it states delivery is in 2 more months. That is insane-where is it coming from anyway?
I requested that the item be cancelled and the response was "Please be advised that cancellation of imported items is restricted. Please be guided that the standard delivery time frame for imported items will take 21-25 business days."
I never thought that was imported, I could have gotten it locally. I would stay away from LAZADA. No more business from me nor recommendations.
Hi Mimi, we understand your reason for cancellation. However, as it's an imported item, cancellation is no longer possible. In the future, we recommend that you check the listing carefully to know more about the item and to set your expectations. Thank you!
I ordered a $500 product with a Live Up account and was promised a 10% rebate. It said that the rebate would automatically apply when the item status is changed to delivered. Item took 2 days to change to delivered status (which required an email and call from me to get changed). When rebate came, it was only $0.70 and I had to give them another call asking to rectify this issue. Was promised vouchers to cover up for the missing rebate but have yet to hear from them yet. This is absolutely ridiculous, issue after issue and I am still nowhere closer to getting my money back. DO NOT USE LAZADA.
Hi Nicolas K. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available 24/7 and Facebook Direct Message - live chat from Mondays to Sunday, 8 A.M. until 8PM. Thank you.
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Hi, It-it. We understand your opinion regarding matters like this. Once you returned a defective item to us, it is guaranteed that we'll have it replaced or refunded depending on your preference since it is part of our Return's Policy. To know more about our Return's Policy, you may refer to this link: http://bit.ly/14xShiP. Thanks and good day!