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Lazada has a rating of 1.8 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 987th among Electronics sites.
This company does not typically respond to reviews
Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada
I usually buy my cat food, electronics, clothes and food stuff because they usually fulfilled their 48 hour delivery. However, my past orders are now at least 5 days overdue and when you track the order, they are sitting in their collection hub center and not moving at all. I called customer service but that was a very disappointing experience as they kept saying it would be out for delivery soon. I asked for a specific time frame but they could not offer any at all. This is Lazada's own logistic company and they can't fulfill their delivery at all. Truly disappointing to see this once great seller declining right before your eyes.
Very, very poor customer service. They will just give you templated responses without even understanding your concern or attempt to help you at all. Their site is also buggy; I've posted a review of what I thought about a defective device and it's not showing up in the product page at all. How are people going to know about how bad and defective the products are when the actual reviews don't show up? Also had an item returned because it's defective. What irked me was the I didn't receive the full refund for the product. It's not my fault that you guys sell defective products and then when we ask for refund you don't give the full amount? WTF. Very unsatisfied. Amazon has really amazing customer service where they assist you with your concern hands on. If they are a similar business, why can't they do what Amazon does?
I ordered a phone on Lazada and paid express shipping last Tuesday -- it's Friday and I haven't gotten it
I talked to 4 different customer service reps: all apologizing and all informing me that they will escalate the matter. None of them answered my very simple question: will I get the item today.
2 of the service reps said they'd put the item on priority, which it isn't.
One rep said she'd get back to me by the end of the day I called her (Thursday). I haven't heard from her since.
To add insult to injury, I'm getting spammed by forwarded copies of the same email, which is addressed to Escalation team. I get spammed every 1st minute of an hour. I informed 3 of the reps of the problem and none of them addressed it.
Very useless Customer Service Experience
Hi Franco M., we' re very sorry that you’re having issues with our delivery. Please provide us your order number for further assistance. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
Well until i still have not received my package. Contacted Lazada 3x, they are telling me that the package is with the seller and it was not shipped out while the seller is telling me that Lazada already picked up the items. Who is telling the truth. Purchased Item May 12, its already May 30. Lazada your are asking for the order number, well here it is! **************!
Hi, Vivian. We are trying to call you, however, we avail no response from your end. Kindly check our email in your registered email account on our website. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
I place my order May 11,2012. Received a message that the package was picked up by their logistics company (XIMEX) May 16,2018 and the delivery is up to May 22. Waited the whole day for my package and it never arrived. Contacted customer service and told me that the shipping date was moved to May 28. Lazada didn't even bother to contact me regarding this issue. I am trying to cancel my order. Lazada your service really SUCK!
They will deliver you a wrong thing and leave you with all the inconveniences with a limit of 7 days. How great is that... they shud shut this site off... they are ripping off people... like can anyone tell me where can i file a proper complaint?
I ordered a range laser from this lousy company and wait for 2 month still didn't received it, so I return it. However, Lazada told me the refund process is completed on 18 september but until now, 24 october, I still didnt received my refund! What a lousy company? Lazada is poor even 300 ringgit cannot afford? Fraudster! So disappointed on Lazada, always cannot meet the promise to the customer! The employees also had the bad service, treat the guests with impatient tone and do nothing, only send email told me wait for 5-15 working days. I spend many 15 days to wait you solve this problem already?!
I would like to say to lazada thank you for the delivery of my tv and my refrigerator. My son did received it. The tv was declared delivered on a certain day but was not, it was really delivered after two days. The refrigerator was delivered on time. But still, when I called your customer service, they tried not to let me talk to the supervisor. The order no. Is *******. Since my son did received his tv and refrigerator, I will still be your customer in the future. Hopefully in the future your service will be really better. Thank you so much and God Bless!
Hi Reg C., we are glad to hear about that By the way, thank you for choosing Lazada Philippines as your online shopping mall. Enjoy your item and looking forward for more transaction. Thank you.
I called 3 times and the women at your customer service department does not want me tot all to a supervisor. I have an issue with my order because you guys sent me an email that says my order was delivered but actually it was not!
I got my items on time and in good condition the only problem is the the refunding process. The deduction in my debit was very fast but refund was too slow. Be careful on what you buy so you don't have to go through refunding process. Its too slow. Its benn almost 2 weeks but still i got no refund
Hi Suharto S. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available 24/7 and Facebook Direct Message - live chat from Mondays to Sunday, 8 A.M. until 8PM. Thank you.
I ordered a P18,000 Samsung 40 in TV from Lazada and they said it would be delivered on Jan. 25. I waited the whole day and got nothing. I should have read the reviews before ordering and wasting my money. Will definitely cancel my order and tell my friends and family to not order from Lazada. The "discounts" aren't worth the hassle.
Hi Prince, we're sorry to hear that the item was not delivered on the expected delivery date. Please note that aside from the estimated delivery date stated on our website, we also send SMS notification once your item is about to be delivered. Should you require further assistance, kindly contact us back with your order number. Thank you.
I ordered a phone. After I made the payment, the page was removed and I cant see what I have ordered. After a week they informed me it is imported from HK and without warranty. After a month I received a low configuration with different color phone which I did not order. When called they asked me to return and it will take another one month which is 15 business days to get the replacement. I decided not to deal with them anymore but to absorb the low spec phone. Now it seems a fake phone, it hangs all the time. What a cheat! The customer representatives are awfully inefficient, only thing they will tell you is "Sorry for inconvenience" or "Thank you for calling" It was completely a nightmare for me.
As always one see the actual will of doing things properly when things go wrong... to go trough a return even for defective goods is not worth the time. Just forget it and go back to the old shop.
Lots of words and pictures for making you buy but then the time come to support the customer...
Only conditions... the same all story. Make the customer tired an feel stupid so eventually it let the all thing go. Free return with the return form printed. Where i can get it? Evasive info with not directory... i lost a day with some thing that didn't work anyh now i should spend a day trying to get support?. No I spend the time to trow up on this post. Better...
We understand how you feel about this and we sincerely apologize for the inconvenience this has caused you. For further assistance may we ask for the order number so that we can check it. Thank you.
HOW'S. LIFE LAZADA. Shopping. With you is just a horrible. Experience. Incompetent customer. Care agents. Delayed. Delivery and reckless disregard for proper "customer care". Ive decided to just accept my faith and im willing to pay for my order (The. Item being shipped. Isnt even the exact thing as described.on the website!). And what do i get? A Tracking Number for a Non-Existing order! (How can even track it if it isnt registered with 2go?). Even your website's order tracking system is messed up. You better do something about this. Either way, i might still blog about the experience i had with you if you don't give attention to my Plight.
-RAFAEL GEPUELA, a dissatisfied customer.
This is my order number *******.
It's been 2 weeks now and still I don't receive my items. You emailed me that you will cancel my order but how could I get my money? I pay you via paypal and it deducted to my paypal account.
Please help.
Thanks for bringing this matter to our attention, Rogy. No worries, we have already refunded your payment for this order. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I bought a melodica, not an expensive one, but still I expected it would not be defective when I received it. There are several non-functioning keys - the worst thing for a musical instrument. I see others say they had the same problem. I think it is a scam, selling defective items they pick up very cheap, but telling people the item is "new unused"
Hi Cra J. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.
Not cheap and no warranties at all I bought a mobile, which didn't work and then i sent it back, and they told me that they will not reimburse cos is broken,, and is not...
Dishonest company to don't give back the money in case of error...
Plus another order, bought 4 items, and then for 2 of the,, they sent wrong product, a total complicated procedure to give them back the product and get a voucher to buy something I dont need cos they cant give me the products i bought... i will never buy again with these people,, just mistakes and lost of time and money,,, is cheaper go to the shop,,, and as it comes out,, also faster...
If you want more info, tell me: *******@gmail.com
The item that you send to me obviously different with the original one. I ordered the item in black colour but what i get are the blue one. I don't want to blame the company but you have to take responsible for your workers that pick my item. So please be more sensitive in this situation. Thank you
We're sorry to hear if you have an issue with our item, Amirul I. For us to process your refund/replacement, just follow the step by step procedure on how to return your item:
1. Log in to your account (email add used to place the order)
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Write the return number or order number on the piece of paper at the package
5. Pack the item (make sure to include the freebies if there is any)
6. Send to any LBC, 2GO and 7-Eleven accredited branch near you. Please be reminded that we have 24-48 hours to update the item's current item from SHIPPED to DELIVERED. You actually don't need to place any address on the item, just write the order number or return number on the pouch. We hope we have been of assistance to you.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Hi lazada i returned my order because it wasnt the one that was being advertised. Pinadala ko na sa LBC i hope you take notice i would like to get my refund pls. Never gonna order from lazada again. Poor customer service sobra.
Hi Joe, it's a good thing that you already shipped your item via LBC. Rest assured that once it’s evaluated and proven a valid return, your request of a refund or replacement will be processed. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Thank you!
My wife just ordered a new Cherry Mobile Cosmos and I knew right away it was knockoff copy and not original just by the pics from the camera. Real Cosmos has very high image quality. This phone has terrible image quality. Also the keypad is typing incorrect characters and sticking/hanging up badly. The phone is a cheap knockoff fake. Not a real Cherry Mobile because I had two of them and they are very good phones.
Tip for consumers:
Do not buy from Lazada. They are selling cheap fakes, not original merchandise.
I bought a 2d sling bag. Arrived 2 days earlier than expected date even though it's raining hard in Cubao. It's in excellent condition and plastic wrapped for safety. The LBC guy did not send an sms though but when I checked the tracking page, it says out for delivery so I somehow expected it to be delivered the same day and they did. Thanks Lazada!
Hi Shane, thank you for letting us know about your experience with Lazada! Enjoy your item! Thank you! :)
I Dont know what happen to my order... *******... they promise to send last week... but till now nothing its already more then a month and they still saying ship havent arrive to malaysia. What non sense is this...! First and last purchase i will never order anything prom lazada anymore! You kguys suckzZZZZZZZZZZZZ
After almost a month of delays and long distance followups, they finally decided to cancel my order due to some "untoward incident." Yup, bull sh*t - that's all I got in the end. Shame on you, Lazada, and for your CSRs for feeding me bunch of lies and false reassurances. I hope you all get what you deserve.
To add insult to injury, now I have to wait another 5-15 banking days for my money to be credited back to my account.
Hi Nyro, we respect your feedback about your recent order. For further concerns, please contact our customer service. Thank you for your patience and understanding.
Order number *******. Expected date was supposed to be Nov. 30- Dec-2. No order received until now. If you can't deliver it on the date posted, please notify/inform your customer! Have my order cancelled if you can't deliver it this week. Thank you.
Hi Angeli, we have coordinated your concern to our 3rd party logistic about your order. In case, the item hasn't been delivered after 12 business days (weekends and holidays are not included), please contact us back. Thank you!
May item was suppose to be delivers last december 19 I waited until now then I recieved an email that my order is now cancelled because of it being stuck with courrier for a long time. It is not my fault I was waiting for the item everyday no courier ever came. Terrible never order from Lazada. Worst Ecommerce and customer service ever!
Hi Stehl, we're sorry to hear about what happened on your recent order. Though this is the case, we assure you that we take your feedback seriously. We will forward this to our respective team to prevent this from happening again. We hope that this won't be your last purchase with us. Your patience and understanding is highly appreciated.
I made and order. Ticket #: *******. Payment method: Debit Card
After a day, I have received and e-mail from you guys that you have cancelled my order without specifying any particular reasons. I've e-mailed to your customer care. (Complain ticket: *******) But you just told me any possible reasons why my account was cancelled and why no payment went through. Upon checking my bank, the amount was deducted from my savings. From the representative's e-mail, they told me that I might made a mistake upon entering my debit card information on Lazada but howcome the amount was deducted if I've made a mistake and the order was placed and it was cancelled the day after? My bank told me that you should be the one to initiate the refund. Please look into this ASAP. I need my money BACK!
Hi King H., please be advised that we are able to talked to your brother and explained further about your concern. Please let us know if there is something that we can do to assist you.
Lazada tends to deliver wrong item cheaper than you actually ordered. I keep on asking the csr to please change the status to delivered instead of shipped in my account so i can fill up the form online for return/refund. They keep on telling me over and over that they will contact the courier and it should be changed within the day. But i didnt not see any change yet. I think they will wait for the alloted days for return to finish so i will be out of their return policy. Customer service sucks! Liar company. Hope you will drown.
I ordered and had to wait 1 month to get delivered by Lazada. Then they delayed my parcel for 3 days, then no more info but still not delivered. When I contacted them they apologized for the delay but only gave me a 100php voucher to be used. Wtf?
Lazada please contact me and take care of my case properly if you want that I remove this review
Hi Ma'am Amaury Q., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
Hi M A., we're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.