Lazada

I was tempted to purchase an item from Lazada when I saw their great discounts :D I read some reviews about the site and they were disappointed coz mostly discounted items are already used or second-hand. What I want to know if items that had been discounted will be all brand new?

My experience with the app was decent, delivery service were also at the start was okay; but now it's purely awful and no longer reliable to an extent.

I've been a long time buyer from Lazada but their delivery service has went down the toilet.

Delivery statues has many times updated claim I have decline to receive my order when I didn't, despite my order having an awful waiting time.

I used to be an active Lazada user but their services has gone down the toilet.

Constant incompetents.

0/5
Very poor customer service. Until now I haven't receive my paid items. They've given me different dates yet till now it hasn't arrived. No updates, nothing! Bloody disappointing for a first time customer.

Iv purchased my tab from lazada, sad to say the headset was not included, i keep on follow.up with their customer service after i received the item but its been almost 3 months, nothing happens. So disappointed.

This company provides the worst customer service ever. Be very careful what you buy from here. Don't expect that if your product is defective, they'll tend to you or show any importance at all. I was so dumb to ever trust them.

My refund was completed after almost giving up and sharing all the rants here. Luckily took 1 day response after posting review here.

I still believe Lazada has a good potential and thanks for taking time to review my returns.

Appreciate it and hoping that further strict measures can be made to avoid "wrong description" in your items. Lessening returns/refunds.

Cheers!

1) Delivery of my Hitachi Magic Wand came in the next day. Box is crumpled, very badly packaged. After comparing with the image on the seller's page and some online research, found out that it's a verified replica product. Contacted Lazada and immediately I got a promise for a full refund and asked me to keep the counterfeit. 2) Another order placed on the same date, it was from an overseas "Top-rated seller. Now it has been a solid 7 days, and after numerous emails sent to the supports, I still do not have an idea of where my item is. There are different stories from the supports. Conclusion: You must be really lucky to get a genuine item from Lazada. Shop there with caution.

My very first order is cancelled after I waited 30 Business Days, 5 Holidays and 13 Weekends (Since Dec. 12 2015 paid via Credit Card). Now on Jan 29 2016 I have received a notification for a refund that may take 1-45 days. Will you only apologize to your customers for this incompetence? Is that all we get? (P.S.: Order number is *******)

I am currently processing my refund. I ordered the product last Jan 10,2017 but they provided me a wrong item twice! I returned it two times, so I asked for refund instead and now it is already Feb 19,2017 still my case is not settled... Very Bad Customer service. I suggest, You better buy items from other online shopping site or from your local stores. If you want a hassle free life.

I ordered a tablet case/cover stand (*******) almost two weeks ago. Now they tell me that they are cancelling my order, through no fault of my own. Then they say it will take up to two months to refund the money I sent through Paypal using a debit card. This is unacceptable!

What's worse is that the item is still for sale in their store! How incompetent can an online store be if they can't fulfill such basic requests? Avoid at all costs.

I order a gift for my girlfriend for Christmas, they cancelled the order one week after new year. If you paid using online banking. You have say your complete bank account detail to their staff on a phone or email.

Worst service ever

Order #**************
Placed on 25 Nov 2018 05:42:53 for trampoline for my son. Two weeks past then I get email saying my order was cancelled because of automated system--what ever that means. Anyway I received no text no call. I used a USA Visa credit card for purchase and the international charges where added. They refunded me in 3 days but I'm $24 dollars short now. They didn't refund international charges back to me and its not my fault. I spent over $50,000 PHP in last few months with Lazada and had a few communication problems with my orders but received all of them in good working order. My complaint is Lazada does not communicate with the customers and we are the reason you survive in this online business. Don't know how I could ever deal with this company again. I say good luck to Lazada because with your business practices you will need it.

I've had a very bad experience with www.lazada.com.ph. I purchased 2 CPs from their website on May 30,2012 using my credit card and until now (June 29,2012) I don't have those items yet. I've been calling their customer service using my mobile phone, but they could not give me a concrete explanation about what has happened. I've talked to different agents and they also kept on promising to call me back and promised to give me the tracking number. It's almost one month now and I don't have any news about my order--*******. It's really frustrating. How could they be so irresponsible. This is my first time to purchase from this company and they really gave me a very bad impression. I will no longer buy from this site again.

I rate Lazada PH 1 star because it's impossible to give zero stars. To consumers, if you value your time and money, please listen to the reviews here and don't ever order from Lazada PH. They deliver wrong items, and it will take forever for them to give refunds. The customer support doesn't help either and are a bunch of liars, saying they will get back to me 24-48 hours and it's been a month, still no refund! This is a stressful, traumatizing, and the worst online shopping experience ever. An advice to Lazada's CEO, please fire all your unconcerned, lazy employees, close down your business, and save your face!

The product was not delivered. The product was actually probably not ever sent. It was discontinued soon after I ordered it. But Lazada continued to support the seller and deny me a refund. Still they refuse to give me a refund. I will use Shopee next time. Lazada is a scam

I ordered a product from 18/02/2016, the estimate delivery was at 23 - 25/02/2016

It's currently 4/1/2016 and I still didn't get my order.

I've contacted support many times and they seem to reply 1 out of 5 times.

Their shipping division is really slow and do not even contact me if they pass by the house. Do they just expect me to wait outside when they deliver. Very poor quality.

What's worse is that my order is in the same country I am. I have had orders from ebay and other sites with shipping from other countries that are faster.

Very disappointing. You do not want to use this site.

Their customer service team is always having a hard time understanding English. Lack of product knowledge and needs more training. They disconnect the chat on their end even though the concern is not resolved. Very unprofessional.

Since they have updated their delivery scheme, it caused nothing but inconvenience. Can you imagine ordering a diaper worth 2k+ and paying for delivery for 2k++ which more than half of what I am actually purchasing. What Lazada has done is make it impossible for provincial places to access of use.

I am not against Lazada, I even bought some good items in here. But last month I purchased an oven worth ******* which was paid using my lazada wallet. Well in the beginning it was good. But then they cancelled the order and tagged it as refunded. I never received my money and it's been a month. I always make a follow up but not getting any resolution. What kind of service is this? How long do I have to wait just to get my money back. The refund policy on the website is definitely as scam. Please be responsible enough to your customers as we are paying the right amount for the service. I hope the amount will show up soon.

Hey Lazada, if you claim to be the number one online store, how the heck could you possibly lay off more than 50 people in your company? You are being run by illegal aliens, and your co-founders are a-holes and perverts - they demand for impossible things and things that they can access themselves. Most of the foreigners here frequent the NightClubs of the Makati area and can be seen either brawling or hooking up with hookers. LAZADA even created a lazada review website just so people who are searching would only see positive reviews and cases you were able to solve - this is plain cheating. Your customer service sucks and the things written on your website to describe your products can be written better by an elementary student. If you cant even check the grammar on your website - I can only image what it is like in your office

I bought a Lenovo laptop and had to return it as I felt like it was a refurbished item. I shipped it back to them and I'm still waiting for their email. They said it will only take 2 business days for the evaluation to be sent to me, but... Yeah, it led me here.

The other products that I bought are 3 power banks. All 3 didn't work for my iPhone 6. Not sure why. My iPhone is one-month old and has no issues whatsoever.

Below quality products. Poor customer service.

Recommendation: Don't buy from Lazada AT ALL!

Bought a TV from Lazada Philippines. Had a black line in the middle of screen. Refunds n returns too tedious. So I decided to wait n see. But guarantee was only one week. TV stopped working after 8 days. Never ever will buy anything from Lazada

I ordered 5 items same item i got 1 now lazada says i got them all happens a lot with this incompetent company when you get a delivery check it before you give any money customer service is incompetent my order ******* its been 3 days dealing with people who dont have a clue what they are doing