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Lazada has a rating of 1.8 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 987th among Electronics sites.
This company does not typically respond to reviews
Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada
I usually buy my cat food, electronics, clothes and food stuff because they usually fulfilled their 48 hour delivery. However, my past orders are now at least 5 days overdue and when you track the order, they are sitting in their collection hub center and not moving at all. I called customer service but that was a very disappointing experience as they kept saying it would be out for delivery soon. I asked for a specific time frame but they could not offer any at all. This is Lazada's own logistic company and they can't fulfill their delivery at all. Truly disappointing to see this once great seller declining right before your eyes.
I ordered a laptop from them last week. I was happy when i bought it cause it was on sale and was not that expensive. But the minute i used internet on it, it said that i need to activate wondows even though it was activated when i first used it. I tried activating it a lot of times but they failed everytime caus the windows installed my not be genuine.
Pa update naman po ng order ko. Order # is *******.
Another Concern:
It was my first time ordering po. I receive an email saying a validation may be sent through phone call or sms. Nareceive ko na po yung sms but I coudn't reply on that number. I also called your hotline (02-*******) but it says na mali daw po yung natawagan ko. How could I verify my order po? Is there another way like email or something? What's your email add po pala?
Hoping for an immediate response.
Thanks!
Thanks for reaching out to us, Judy. As per checking po sa LEX tracking tool, sinubukan po nila kayong tawagan nung 2016-09-07 pero dropped call lang daw po. 2 times pa po silang nag-attempt tawagan kayo pero wala na pong sumasagot. We're afraid this will be cancelled po dahil may status po na "Failed * Unreachable/Incorrect/Unclear Address" as of Sept. 9,2016. But if in any case ma-cancel po ang order, we suggest na mag-re order na lang po kayo sa Lazada website since available pa rin naman po ang item. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Lazada, poor and unreliable service. Lazada cant honour the delivery dates. Already one day exceeded the stipated contracted delivery dates, a reply fm their customer service just providing lip services and they cant do more. Items are not cheap either, have to go thru all thes hassle uncalled for. No more lazada. U cant honour my purchases contract, therefore bye bye lazada, hope u close shop soon. To all, avoid lazada at all costs. Dont hv to go thru the frustation and my time waiting for the items, no voice and no sound from them after your payment.
I try to buy a split type aircon. No dealer is willing to deliver to Dipolog, only Manila area. The shipping cost are shown and I can check out the order but then I get the message that is no delivery to my location. I have to cancel the order. THATS UNFAIR!
Hi Andreas L., we do understand your concern as a customer and we're sorry for the inconvenience that caused you with regards on that matter. Please be informed that due to our new shipping policy that has been implemented in our Platform, you can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Yeah I so totally agree with revewer celso. I've purchased promotional huggies but order didn't arrive for two weeks despite the tons of email I've sent them. I ordered two samsung 16gb class 10 a week after i placed my order on huggies diapers. And boom. It arrived the next day! But still no update on the huggies I've ordered. Well it said on 2 go website it was returned to the seller.
Last jan 3 and 4 there was a 10% off on all products promo hence ive ordered huggies dry pants for my son. And it still hasnt replied. It just said it was shipped but tull now i still dont have it.
Poor poor customer service. Bad business. Liars. I hope something big will be in the competition and crush lazada soon. Bad bad bad business. Very disappointing. Waste of time.
Tip for consumers:
Do more research on the product you plan to buy before purchasing from this website. Big liars, these guys are.
Missing iPhones
I ordered two iPhones. Lazada told me they were delivered on 18th May, but they were not, we were home all day and have a security camera, no one came and no one called. I immediately called Lazada customer care but they could not care less- useless. On 20th packages was delivered. With one phone missing. Lazada is an agent for piracy, do not use them. The couriers that I have since spoken too including the boss at J&T couriers says that Lazada have no Seller security systems and this happens frequently. He showed me video of my package at various distribution points. I am not sure what happened to it but I am sure Lazada did not secure the parcel and could not care about my issue. This is the second time. Do not use them
Tip for consumers:
Missing iPhones
I ordered two iPhones. Lazada told me they were delivered on 18th May, but they were not, we were home all day and have a security camera, no one came and no one called. I immediately called Lazada customer care but they could not care less- useless. On 20th packages was delivered. with one phone missing. Lazada is an agent for piracy, do not use them. The couriers that I have since spoken too including the boss at J&T couriers says that Lazada have no Seller security systems an
Products used:
Missing iPhones
I ordered two iPhones. Lazada told me they were delivered on 18th May, but they were not, we were home all day and have a security camera, no one came and no one called. I immediately called Lazada customer care but they could not care less- useless. On 20th packages was delivered. with one phone missing. Lazada is an agent for piracy, do not use them. The couriers that I have since spoken too including the boss at J&T couriers says that Lazada have no Seller security systems and this happens frequently. He showed me video of my package at various distribution points. I am not sure what happened to it but I am sure Lazada did not secure the parcel and could not care about my issue. This is the second time. Do not use them
I ordered 2 small item less thn 1K all in all then the next day someone called me and say they will deliver the item. However I need to go down our office building to pick it up because they dont have parking allowance. My shift starts at 7pm and they called before 12noon. So how am I supposed to do that. So I said it is not my problem and they should deliver the item to the guard on duty. After that day no one called me or contacted me. After a week they cancelled the other item I bought, then the other still not delivered and it is almost 2 weeks now. This is unacceptable! Customer service sucks too, contacted them 3 times and same bull$#*!. (order#: *******)
In my opinion. Customer service should not take 48 hours to respond. Payment team sucks. Chat and email support has to wait for them. Chat support has to say I have to wait for 48 hours. REally? 48 hours to just give me a simple cacellation letter. This is the saddest part of this business. So I have to wait for 48 hours for my own money. If they had responded today I could hvae got my money
Hi, Presilla. We understand your point. May we ask for your order number so that we can assist you properly. Please also be informed that if an order got invalid in the first place, there will be no cancellation notification that will be generated. The only cancellation notice that customer will receive is that when the order got cancelled while on process. You may provide us the order number so that we can coordinate this with our Refund's team for checking. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website, lazada.com.ph). You may also visit our Help Center using this link: http://fal.cn/QsOl. Good day!
We tried purchasing a phone last night and we end up being debited with the amount of 1,100+ QAR. As we check on the order, it doesn't say if it gets through and does send a confirmation via email... The only notice we just receive was a text message from the bank that states "Your Credit Card ending **** was debited, PHP7,199.00 at LAZADA.COM.PH 103 Pa
At 18:40,25-Feb-14. Available Limit: *******QAR
Im waiting for their call or even an email response before i go to their office my self
I bought buy one take one promo of adamas ******* mah power bank. And im lucky with your product! After 1 week its broken, when I use it with my phone it drains immediately, then the power bank is not charging anymore. Thank you for your $#*!ing product!.
One more story, I think 1 yr ago I bought wecharge slim *******mah power bank and luckily the power button s broken, I just fix it and put a tape on it.
You almost have good business but you are selling defective products! May karma din kayo!
Hi, Rayanthony. May we know po kung naibalik nyo po ang even to avail the warranty? For this we suggest na mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Today I was having a good day seeing so many items on offer and I was tempted to buy, but now after seeing many reviews I have been discouraged and is Uninterested to buy the items on Lazada, I originally have high hopes for lazada as they are a well known company or business, but I have to say I was wrong. I originally wanted to spend Rm 300 or more, but I am scared to lose money to a business that cheats people or have lazy workers that do not fulfill request of customers by delaying time of the shipment date. I guess i was right to check reviews before getting cheated.
Hi Yeongle B., we respect your opinion regarding this matter. Actually, we are working on it to make sure that there will be no such issue on each item that they are ordering as well as to guarantee all customers that our website is a trusted online shop where that can place an authentic item. By the way, just to confirm, may we ask if the website you are looking at is Lazada Philippines or Lazada Malaysia since you can only order item from us using Philippine Peso. Thank you.
I really don't understand the bad reviews about lazada. I ordered so many items already thru Cash on delivery like Romoss, Bavin powerbanks, pillows, casio watch, bags, LED clock, slimming pills, sleeping bag etc but they are all authentic and i received it all in a nice packaging and good condition plus the delivery was fast for 1-3 working days only :)
This is the third time that Lazada has sold a counterfeit product to me. (Latest sale March 10,2020)
Each time I have tried to post a true, bad, review, Lazada has NOT posted the review.
Latest bogus product purchased: "Romoss 38,000 mAh power bank" Actual capacity? About 6,000 mAh or less!
It is NOT able to fully charge a 4,000 mAh Tab 4!
We understand how you feel about this and we sincerely apologize for the inconvenience this has caused you. For further assistance may we ask for the order number so that we can check it. Thank you.
Lazada has no consumer protection at all, NO WARRANTY. After countless calls and explanation for the faulty item that I recently bought, they still favored the seller. Despite of the photos and videos that I provided, as per their customer care specialist seller has the last say. It's absurd that Lazada prioritized the rights of the seller at the expense of the customer's even though there was ample proof provided that the product was defective and had faulty wiring. It was my first time trying out Lazada yet I'm confident enough to say that it will also be the last time.
Tip for consumers:
Buy from the actual store or confirm with the seller what is the warranty for the item. If you will buy online, make sure that you take enough photos and videos upon receipt of the item and during the warranty period. But if this is still thru Lazada, I doubt it. In my case, it was pointless even if I have provided the photos and videos and it was still under the 7 days money back guarantee period. (The product didn't work well on the 5th day / 1st time use for my birthday party at home)
Products used:
Bought from another seller that has 3 months warranty on the item.
Hi Ma'am Cathy S, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Our female kasambahay went with their delivery car to get money from another house. Upon reaching the place, our kasambahay pull the car door handle but unfortunately, it broke. They want to sue her. There was four (4) hour stand off. Thank God the barangay didn't side to them. MGA MUKHANG PERA!
Tip for consumers:
Be smart in dealing with them.
Hi Bernard, thank you for bringing this matter to our attention. Rest assured that this will be taken note and investigated to prevent this from happening again in the future. Thank you.
Q: I've received the item that I ordered last February 2,2016, the Unic RD-805 Mini LED 800 Lumens Projector (Black) with Order Number: ******* and Return Number: RN**************. Unfortunately, the item didn't meet my expectation. The projector's lens won't focus. I followed the instruction manual very careful but I wasn't able to make it work. There must be a factory defect of some sort whatsoever. So, that same day I decided to go to LBC and return the item. I am hoping to get a refund for the item, or if that won't do, a replacement would be greatly appreciated. Thank you and hope to hear from you soon.
Hi Mark, we checked your order and confirmed that it has already been refunded via hellopay. You may check your hellopay account to see the refund we made or contact hellopay customer service for further assistance. Thank you!
Hi Lazada, Please help me cancel my order, order # *******. I tried to cancel it within 6 hours after I placed the order but I coudn't find the cancel button. I tried to call the customer service but no one is answering. I tried to email your customer service site but still It is not available. It is consuming me nkw and it causes me a lot kf stress. Please help me cancel it! Thank you!
Thanks for letting us know about this, Alicia. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
I ordered a charger for a lenovo laptop and received model hp charger. Wtf. 200 times I read the model and the item what I ordered! Rep promised for refund and wait for email. Bullsh! T they sent back the item to me, and hell I send it back to them again for refund.
And I waited for email and refund as per customer service advised. 3 mos after on a long wait, they sent me again the same hp charger. I smash it. Now I wont think of my refund again.
Hi Dendir Q., we regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
Please cancel: *******
Your website says I'm eligible to cancel my order:
http://www.lazada.com.ph/helpcenter/orders-payment/#answer-faq-changeorder-ans
Lazada is very inconsistent with cancellation. Please fix your rules. CS is very inconsistent. Some are able to cancel it for me, while some are not.
No worries, Isaiah. This order has already been cancelled. Is there anything we can do to help you? Good day!
Can I cancel an order if status is shipped cause I have 2 confirmation number with the same item?
ORDER # ******* and ORDER # ******* has the same item. It just now that I realize that the sms and email I was receiving has 2 different order numbers... Thanks!
Hi, please be advised that we are trying to call you several times. However, the contact number on our file keep on ringing. By the way, we already coordinated this concern to 2Go, assigned courier and confirmed that the item was refused upon delivery. This will be considered as closed once arrived at our warehouse. Please let us know if there is something that we can do to assist you. Thank you.
I recently received my order it was so dissapointed i ordered 6 bottles of buah merah mix and 1 bottle of grapeseed oil extract total amount 2,277pesos but instead they delivered 7 bottles of buah merah for the same amount... terrible
Hi en e., we do understand your concern as a customer and we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Anong click through rate niyo, web server statistics, changes in awareness, changes in purchase intent, return of investment, changes in engagement levels, sales conversion rate and lastly inbound inquiry rate?
Hi Rizzalyn P., we are unable to disclosed any information regarding your concern since this a confidential.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Bad service, i purchase a 3n1 stun with flashlight and lazer they send me a very defective item and when i want to return it and ask for replacement agent offer me a voucher right away and i had been calling, cahttibng with them about the status and they always promise me 2 days and its been 16 days now still no email from them. Fast delivery but defective item i already received 3 defective item from LAZADA
Hi MaryCarmel C. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available 24/7 and Facebook Direct Message - live chat from Mondays to Sunday, 8 A.M. until 8PM. Thank you.
Please help me i want to cancel my order. I tried the cancel option in my order>manage order and it says it cant be cancel... then i try the help>chat option and it didnt work. Plaese i just order the wrong item... thanks
Hi Allan M. Please don't worry about anything else as this order will no longer be processed. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
What's taking it so long about my refund its been 15days since i return it and still no money returned? Why im gonna wait until 45days comes? Here is my item number and its already paid and i want to be refund #******* and my email is *******@yahoo.com
Hi, Jeffry S. Who told you that you have to wait for 45 days for your refund? We're now processing it for you. Since its a weekend, you'll receive a notification from us within the next 24-48 business days.Is there anything we can do to help you? Let us know..
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
We're sorry to hear about that Alfea A.! Regarding that, we may advised to please return the item to us so that we can further check it. You may fill out the return form slip online. Just log in to your account, go to "My Orders" and click Return. Once you successfully processed our online return, you may bring the item with order number and RA Code in any LBC Branch. Click this link http://goo.gl/rdznaM so that you can view more information on how to return the item. Thank you.