Lazada

I recently bought this Keda 2in1 rechargeable lady epilator with a distributer named EF Beauty product. The package arrived today and i got angry. The box is correct but i ended up getting a lipgloss inside the box instead of the epilator. What the heck?! I paid it but they gave me wrong product. It's very disappointing. How can you resolve this? I want the correct item or please return my money back. I have a photo to prove it. I cant trust lazada now, my friend and i ordered using her account but ended up to this. I am very very disappointed! This distributer is fooling us, ang bring lazada's name down. Please resolve it

Usually cheaper to just buy from Amazon instead of Lazada.
Today's example of Lazada sellers losing money.

Exergen Temporal Scan Forehead Artery Baby Thermometer Tat-2000C on Lazada P3000 plus shipping which was the cheapest one (others were even more).

Same item on Amazon P2106 shipping included. Plus i get it in a week instead of Lazada's usual wait a month.

Not to mention backed by real customer service from Amazon if there is a problem as well as no problems getting a refund unlike what happens when you request a refund from Lazada.

Amazon 30 day refund warranty
Lazada 7 days

Checking prices between Amazon and Lazada shows real problems with Lazada prices sometimes costing 10 times more than Amazon..

I ordered from lazada a few months ago and the courier just left my package to some stranger. Luckily the stranger was kind enough to give me my package. So I contacted the courier and complained to him. He was apologetic and his reason was he had no signal that's why he was unable to contact me. So I forgave him and told him not to do it again. Then I ordered again from lazada this week **************) but this time the courier just left my package in front of my door and didn't even bother to contact me or even knock at my door. The fact that this kind of mishandling happened to me twice tells me that this is a common practice among their couriers.

I wanted to complain but I cannot reach any of their CS representative. All I've got is that goddamn bot named cleo who cannot do anything.

Now I've made up my mind that this will be the last time I will be purchasing anything from lazada since I'm not confident in how they handle their customer's packages.

Order #: 5067 7363 8986 569

I ordered items mostly l perfumes and it was prepaid. I just receive 2 items out of 8 na inorder ko. They did not deliver most of my items.- mostly perfumes...
I checked on my lazada account they tagged it delivered! Where are my other items? I contacted lazada customer service and already talked to 8 different agents. Hindi nila maresolve. Basta na lang nawala? Refund my money! BEWARE LAZADA BUYERS!

Since mid 2020, LAZADA is no longer my preferred online shopping site because 1. CANCELLATION no longer allowed, even before shipment and even for reasonable reason 2. Movement of the order is much delayed and lacks update as shown on tracking.

Im just a drop on the ocean now
But their shipment is late... obviosly as many have stated.
No costumer service.
They just take your money and then scam. You that they shiped something and mever really shiped anything.
All u have to do is wait more then x4 times the advertizing waiting time is.

Good day, I am writing again to EMPHASIZE that I haven't received any package yet and since I paid using my credit card, I will not allow any entity or person to just get my package. Furthermore, you sent me an email indicating that a certain person received my package, however upon checking, I cannot even view or see online the signatory in the form. Would you please get a bigger and clearer copy of the person who you have indicated got my package. I'm so disappointed with what's happening since it's not my first time to buy online. Pls investigate further on what happened to my package since I might lost the money that I paid for. HOPING FOR YOUR TIMELY RESPONSE.

I have ordered maybe 500 items from LAZADA, especially during the pandemic. Some items I got were from SCAMMERS, and some I ordered from LEGIT, authorized sellers, or from "official" laz mall, brands, but have poor quality. They were shoes, bags and dresses that did NOT pass the QA test maybe? Some dresses I bought for 1,500 but the cut was odd, the stitching was bad, or it looked very cheap- something you can buy from DIVI for 200. The shoes I bought for 700, broke after 4-5 uses, when I go to church. The bags I ordered, were sent in a plastic bag, FOLDED! And stuff for my daughter were from scammers! That cost me- 500 each, about 3 of those orders, for my child- were different from the ones they advertised online. AND LAZADA management does NOT care.

Contrary to what is said in your Help Center, I cannot find a CANCEL button. So, I am cancelling through this website. I am cancelling two (2) orders I made yesterday, May 3,2016:1) ORDER # ******* and, 2) ORDER # *******. I have read bad reviews about these products and I am disappointed. Please cancel these two (2) orders. Thank you.

Trying to tell me what they can and cannot do in fixing a glitch with a cell phone number. Being an IT agent for a world leader multi billion dollar company, I know what can and cannot be done. In retrospective I should say can be done and will not be done because I won't take the time to do it. A simple cell phone number being linked to another account which has no link to the persons original account. Telling me they cannot fix it due to security reasons. Meaning, I will not help you, don't have the time or inclination to do anything about it. An IT pro can do anything he wishes if given the proper authorization. Then on top of it all Darwin C did not email me the transcript after mentioning that this issue would be brought up with a member the of legislature and hanging up to boot. Shows me that he was rattled when I mention the Legislature's name and the agents personal name would be the starting point in the issues conversation. Go figure. In a word, Lazada's customer don't care about service.

REFUND these orders No. ************** (14,451 pesos, No. ************** (2,639 pesos), No. ************** (499 pesos). Items were ordered in April-May 2020. It is now September 2020, GIVE ME MY REFUND!

Customer Agent has No sense of urgency. Doesn't know how to handle clients request. And not helpful at all.
Waste of time talking to them. Grrr. BADLY NEEDED A BETTER and GREATER TRAINING for CUSTOMER SERVICE.

Good after noon po sa lahat. I ordered an item from lazada but the item wasnt delivered until now. So i decided to purchase somewhere else. Can i cncel my order or do i need to pay for full for the item? Can it be canceled? Or do i need to for pay the shipping fee?

I still haven't received my order. Almost a week na. I haven't made any payment because it's supposed to be on delivery. But since it's way too late, I'm cancelling it.

See the picture, that's a example only, there are thousands of fakes on lazada, in all categories. I don't know why the company's and the government allow that. That's highly criminal!

I need to cancel my order because I ordered the wrong product. It is being shipped already. Baka dumating na bukas and if dumating man I will not receive and pay the item. So please lang cancel my order. My order # is *******

Order number ******* they cancel my order automatically without informing me no refund scammer lazada phillipines order number ******* worth of 2k lost in payed via paypal march 15.2017 and march 18.2017 no refund at all no item my order all canceled and deducted 2k on my paypal balance

Ordered chocolatera thru Reease Mktg and has been 3 months now (may 3 2020) it has not arrived.
Reease denied responsibility or reason that they ordered only thru Lazada and has not forwarded my money to them

I ordered a bag(vintage paris) last mar9, it says 3days i will receive my order however i just got it mar22. I was disappointed with the item since it has a factory defect and the picture was diff. From the actual item. Very disappointed, i may not order from them in the future

I have been inundated with Lazada Emails! So I decided to "Unsubscribe"
I clicked the Unsubscribe Button and was faced with an "OOPS this link cannot be
Found" I emailed Customer Service and advised that the Unsubscribe Link no longer
Works. A reply came back " Please supply the Order Number, Goods Ordered and a
Description of the Problem you experienced" What a load of Lunatics!

Order #: **************
This transaction was paid online via debit card. The funds was taken from my account as quick as lightning. Now, this transaction was cancelled for some reason. Lazada system instantly auto-generated the cancellation and the refund process. I received a cancellation and a refund notice saying "Refund Issued". I did not get any money back to my account. Also, from the notification I got, the total fund taken from my account for the two TVs was 7,190 but the refund notice is saying 3,595. They split the funds into two. It doesn't make sense. This information is very confusing and misleading. I contacted my bank and currently disputed because lazada did not credit the funds back to my account. Every time I contact lazada chat support, all the agents I've talked with were very incompetent and stupid. They don't how money movement works and they keep telling me the same thing. They probably don't know what they are doing.

$#*! YOU LAZADA! 1

GIVE MY MONEY BACK!

Please people use shopee when shopping online. Lazada is a big scam bug...
NEVER AGAIN!

Firstly I've always been used to the great service of Amazon. When I moved to Singapore I had to find an alternative and unfortunately that was Lazada. The app has terrible search functionality, it drains your battery and data. I ordered an iPhone 7 and 3 days later i had a delivery which I thought was my iPhone BUT when I unwrapped it, it was a 2G J6 galaxy phone! Wtf, how could they get it so wrong and do those phones exist anymore?! Basically Lazada has no QC of their sellers even with high ticket items like iPhones. I wouldn't trust ordering from there for such items. They need to sort out their issues otherwise they're gonna be crushed by amazon when they arrive here!

Its wild wednesday today on lazada i just ordered correction gel bunion corrector for Php 113 shipping fee is php 898.00. Mini screwdriver with 6 led torch for php 150.00 shipping fee is php 1,018.00. Magic folding umbrella for php 90.00 shipping fee is php 1,072.00, anton tools 6" at-2706 long nose pliers for php 119.00 shipping fee is 1,006.00, external plug-in large outdoor leisure back pack for php 509.00 shipping fee is php 1,054.00, tender care soap for php 32.40 shipping fee is php. 984.00. Total of my order was Php 1,013.00 and the total for shipment fee was Php 6,032.00 for a grand total of Php 7,045.00 are lazada people thinking that their customers are all idiots to pay for that shipping fee? That is 695% percent increase of the total value of my orders. Lazada what is happening to you? Are you self destructing or folding up!