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Lazada has a rating of 1.8 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 987th among Electronics sites.
This company does not typically respond to reviews
Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada
I usually buy my cat food, electronics, clothes and food stuff because they usually fulfilled their 48 hour delivery. However, my past orders are now at least 5 days overdue and when you track the order, they are sitting in their collection hub center and not moving at all. I called customer service but that was a very disappointing experience as they kept saying it would be out for delivery soon. I asked for a specific time frame but they could not offer any at all. This is Lazada's own logistic company and they can't fulfill their delivery at all. Truly disappointing to see this once great seller declining right before your eyes.
I have waited and tracked my order for almost every day, first the promised date of delivery was all a joke. Then I waited again bacause I had read that the delivery may take longer if the area is outside the metro, then I visited again the LBC site for the tracking and they had posted there "House Closed" yet hindi naman ako lumabas ng bahay that date and the next day they posted that "Transferred to warehouse". I think there is something wrong with LBC lazada please check my order ******* please. Good day!
Not trustable seller.
Received my item 5. 6. 2018. But the free gift is not sent. Live chat with LAZADA at the same day. But they could not provide seller's information. :) FUNNY! LAZADA asked me wait...
6. 6. 2018 the second day. Live CHat with LAZADA, but answer is the same... WAIT.
7. 6. 2018 - 8. 6. 2018 LAZADA Live Chat... wait
9. 6. 2018 The joke is started. Live Chat again with LAZADA, this time they gave me information that becos this is HOT SELLING ITEMS (funny). The FREE gift is first come first serve.
When i placed order to SELLER. SELLER 's promotion stated clearly that FREE "magic mouse 2 - space grey worth of RM469.00 " not stated first come first served. I asked LAZADA refer to the SELLER'S PROMOTION on the day itself. But regret that, LAZADA informed that this is their policy "first come first serve". I am felt very frustrated and angry about this. I will chat again with LAZADA about this issued And update to you all. Thanks+
Hello, Ken. We regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
I had order an Xmas basket the lazada is calling, Order way back Dec 17,2017. Xmas comes they said it would be delivered by Dec 30,2017 to Jan 5,2018. Now Jan 5,2018 i called them and they siad the Scheduled had been changed to Jan. 11,2018. I ask them if i could cancel the order, they told me NO coz its on its way, that means that the LAZADA courier is just walking from Manila to the provinces, Buyers BEWARE of Lazada, they are onlyvery QUICK in getting your money
Hi hermogenes k., we totally understand how you feel about what happened. May we know the order number for us to check? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Good day!
What will happen to the accounts of your customers na nag cancel ng kanilang order after 6 hours cancellation time at hindi tinanggap yung order upon delivery kasi naka COD man rin. What are are the consequences regarding to this... I am wondering kasi dami nag kansel ng mga order nila. Lazada, tell me is there any reason to alarmed about this?
Hi, Mark. There'll be no consequences nor impact to the account. Wala rin naman po kasi talagang magagawa si Lazada kung gusto ni customer na i-cancel ang order. Marami rin naman po kasi talagang nagkakamali ng pag-place ng order, hindi nagamitan ng voucher at yung iba, duplicate ang orders kaya po sila nagpapa-cancel. We are considerate din po naman. Kahit andami ng complaints sa amin. Hehehe
May maitutulong pa po ba kami? Nga pala po, may Victory Sale ang Lazada sa darating na August 1 to 4. Sure winner ka with buy 1 take 1 bundles, items below Php 1000 and discounts up to 80% off. Visit www.lazada.com.ph o i-download ang Lazada mobile app for free.
Last friday evening i order 2items.and i already sign all u need for shpping but the prbelm is a put the wrong email, old email that i forgit my password.its that ok? But i rqecive a message saying part of my order is being shipped.and saying pls check email for more info... but how can i check its a wrong email.it that ok?
Hi Mhaan, please do not worry as aside from email notifications, we also send SMS notifications whenever there's a progress on your order. However, we highly recommend that you always provide your correct details for a hassle free transactions. Thank you. :)
I am one of those ppl that shopped on and off with Lazada. So after a bad experience i had with Lazada in 2018, i give it a try again this year spending around 500 worth lf money buying various things. At first i was impressed by the generous amount of free shipping voucher and the cheaper price they charge but all that fall flat not long after. In 10 items i ordered from Lazada, 10 items from Shopee... my order from shopee arrived all ten but none from Lazada. One of my order were made on 29th April and until today 5th May have not move. I cant even cancel the order. Why? That explain the delayed of items from Lazada. They are using cheap economy way of shipment which if i count correctly way cheaper in shopee. You see, economy shipping which took around 7-14 days to arrive were using sea freight. Shopee charged 3.00 for this kind of services while Lazada charge flat all around 5.00. What really happen to Lazada. Are you serious in doing this kind of bussines because the way i see it, Alibaba killing it big time. To Alibaba, please dont use your tactics that only worked in China in other Asean countrys because it wont. The prove? See inside Lazada. How many ppl buying from you? Your customers are running away even you give them 50 cashaway. Once a great competitors, now you just wasted away. Better just close down.
Tip for consumers:
Just dont.
Products used:
None
Hi Sir Alexander s., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I'm abroad and wanted to buy something for my inaanak.
I bought a Fashionista Barbie, after a while may dumating pero wrong item. I had it returned the very same day, and waited over a week for the replacement, and to my surprise, they sent me the very same thing I tried returning! Ano yan? Check nyo muna bago ship, sayang din shipping fee. Now I am waiting for a refund that I fear will never come. AVOID AT ALL COSTS.
Hello Lazada, I accidentally clicked an item. I have noticed it this morning that I had an order from Lazada. Please do cancel my order since I don't have money to pay. Thank you so much. #*******
Thanks for letting us know about your concern, Jonna. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request. Good day!
I bought a coffee machine for 12,900pesos which was the poorest quality - I wouldn't have even paid 3,000p for it. I returned it, and despite my instructions for a cash refund they gave me a credit. I had to wait over a week for this to be changed to a refund, and then they spelt my name incorrectly so I couldn't collect my money. This has been beyond a joke - be wary - their promises of 'effortless transactions' are a joke. I am STILL waiting for this issue to be resolved. NEVER AGAIN.
Hi Rhonda, we do apologize for all the inconvenience this may have caused you. To assist you further with this, kindly provide us your order number. Thank you.
Like shopee, easy to make payment but you must to carefull about the seller in lazada... if you get a bad luck,,, u will discuss with scammer seller...
Hi, syakirah r. We are glad to have served you. We value you as a customer and look forward to helping you once again with your shopping needs in the near future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Never heard of Lazada PH, but a $43.00 charge appeared on my credit card yesterday. MasterCard is treating this as a fraudulent charge. It pays to check credit card charges on a regular basis.
Hi Larry P., we understand your disappointments and we appreciate that you reached out to us. Please be guided that you may raise this concern to your issuing bank to have the fraudulent transaction investigated. If in any case that your bank need some information from our end, you may advise them to coordinate with us.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
If you want to buy/purchase an item from Lazada, don't use Lazada E-wallet. As they will use it to scam you. NOT AGAIN WILL I USE THIS METHOD OF PAYMENT!
Use PayPal, as you can dispute the case through their system.
I have use the Lazada E-wallet one time and they have delivered my ordered it a sorry state. I have ordered an LCD for my Sony but they shipped it with a plastic packaging only. I asked for the refund and returned it immediately. I have been asking about my refund from them for almost one month and the only thing they will tell me is that they will follow-up the case and it will take 2-3 business days to be updated.
UP UNTIL NOW, THEY HAVE NOT PROCESSED MY REFUND..
Hi, Klent. We regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
I bought a ship from abroad item which is USB 3.0 as listed on their items for sale. Suprisingly, after almost a month of waiting the item arrives. Sadly it's USB 2.0. Im so disappointed but still calm. I talk to their CS for replacement and the representative said that its ok. And will be replaced by returning it first. I ask him to confirm if there's a stock of USB 3.0 and he said that there is. So i return my item. He ASSURED me that my item will be REPLACED! But no., after almost 2 weeks i tried emailing them and said that the item is ship from abroad, and cant be replaced! Yes, it is on their policy and i admit im not aware because im not going to read it, but YOUR CUSTOMER SERVICE REPRESENTATIVE DON'T KNOW IT? ASSURING ME FOR REPLACEMENT and now its not possible? Worst of it is, i just found it because i emailed them, NO NOTIFICATIONS! If not because i emailed them i wouldnt know that my item will not be replaced and my money has been refunded. SO DISAPPOINTED.
We're sorry to hear about what happened on that mc p. No worries, we will investigate this concern so that it won't happen again. We will also be conducting a coaching to the agent once done with it. Thank you.
In Thailand it is very differcult to buy non mainstream products without HAVING to use LAZADA and over the last 2 years I have made in excess of 100 orders...
When you do get faulty products YOUR REVIEWS WILL NEVER GET PUBLISHED...
AND UNLESS YOU HAVE A LOT OF FREE TIME YOU WILL NEVER GET A RETURN DONE...
THE RETURN PROCESS IS AN ABSOLUTE SICK JOKE...
I received 2 large Humidifiers this morning, you pour water in and the water pours out... So I tried once again doing a return...
An hour later I just gave up talking to customer service is incredibly painful...
So now I am going to try to close my account and move my business over to Shopee and Aliexpress not ideal I know...
Hi Andrew G., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I have return the wrong item I received on 24/10 and rated seller as disappointed but not updated yet in LAZADA website, why? Any feedback from the seller? Can seller replace with correct item?
We're sorry to hear about that Frankie! By the way, can you please provide us your order number so that we can check it?
Hello lazada, Please cancel my order due to unexpected things happened that I will not able to pay my ordered item.
Here is my Order number *******
Thanks for letting us know about your concern, Kimson. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request. Good day!
I'm reading the review of this Lazada company I'm afraid to order now. I hope this company will change their management cause The customer has negative remarks
Hi Neng T., thank you for taking the time to provide us your feedback. We hope for your understanding and consideration. We will also be taking note of this incident to better assist you in the near future. Thus, we won’t tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada do not deliver on time. If you ring to cancel the order because it hasnt arrived on time, they dont cancel it and still send it, making you pay. If you return the goods it takes months and months to get a response from them, and still no refund. DO NOT USE THIS COMPANY
Hello lazada. Musta na po yung request ko sa item order no. ******* na isinauli ko last oct. 31. I want my money back. I cant wait too long! THank you
Hi Shamme, rest assured that once we received your item, we will evaluate it and once we found out that it's a valid return, your request will be immediately processed. Also, we assure you that we checked the item before shipping it to the customer. Though this is the case, we appreciate your suggestion and for bringing this matter to our attention. Thank you!
They email me that my account number is not accurate because instead of 5 I put 0 in the last digits so I replied for the exact info of my account, I reply via email still no answer and also when i go to lazada live chat always error? Can i contact you or something regarding my refund?
Order Number: *******
This is my accurate account name and account Number
Account name: KARL E. CABASAG
Account number: 9399 1070 05
Thanks for bringing this matter to our attention, Karl. As per checking, we have already deposited your refund amounting to P682 via your BPI account last May 26,2016. It was encoded on our system around 9:04:38 PM. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Order number *******. Status is delivered but haven't received the item yet. I already paid for it and why is it delivered without the item with me? Please help
Thanks for taking our call, Janlyn. Please anticipate an email from us for your new replacement order. Good day!
WE PURCHASED A 39" ACE SLIM FLAT SMART TV FROM LAZADA BUT DUE TO DEFECTIVE SOUND WE RETURNED THE ITEM TO THEM ON AUGUST 2,2016. RETURN ORDER NO IS *******. UNFORTUNATELY UNTIL NOW THEY DID NOT TAKE ACTION TO RESOLVE THE PROBLEM. IT IS ALMOST MORE THAN TWO MONTHS ALREADY. THE CUSTOMER CARE SPECIALIST TOLD ME THAT IF WITHIN TWO MONTHS THEY CANNOT RESOLVE THE PROBLEM THEY WILL REFUND THE MONEY BUT THEY DID NOT REFUND THE MONEY. I ALWAYS FOLLOW UP WITH THEM BUT THE EXPLANATION THAT I AM ALWAYS RECEIVING FROM THEM IS "WE APOLOGIZE AND THEY ARE NOW TAKING ACTION TO RESOLVE MY PROBLEM. UNTIL NOW WE ARE STILL HANGING ON THE ACTUAL STATUS OF OUR RETURN ORDER.MY FAMILY IS A REGULAR CUSTOMER OF LAZADA BUT ON THE BAD EXPERIENCE THAT WE ENCOUNTERED FROM THEM WE DON'T HAVE PLAN OF PURCHASING FROM THEM AGAIN. "DINADALA NILA ANG MGA CUSTOMER NILA"
Hi, Chie. As per checking, your returned item was already re-delivered and accepted by your authorized representative ERLINDA DELA PENA dated 10/18/2016. Please confirm so that we can make another follow up. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I like their delivery since they will call you before they will deliver but the bad thing is most of their products are not authentic. You thought it's a good quality but it's not.
Hello, for some reason, your site thought I ordered 6 of the same item and i'd like to cancel five of them.
Here are the order numbers:
# *******
# *******
# *******
# *******
# *******
No worries Jules, the 5 ON's you provided were all invalid transactions so it was automatically cancelled by our system. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I order 3 trays of monge dog food for my puppy with two varieties, supposed to be it will arrive 48 pcs i receive 45pcs only, i pay for all i wonder where it is?
Hi Claire a. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
Pasensya na po sa nangyari at salamat na rin po at pinaalam nyo ito sa amin, Justine. As per checking, ang order nyo po is already cancelled due to failed delivery. Pasensya na rin po kung mali ang status na nailagay ng LBC sa delivery nyo. That's why we always remind our customers na tumawag ng personal sa LBC for your delivery inquiries. Let us know po kung meron pa kaming maitutulong sa inyo. Good day!