Lazada

If anyone reads this, I do not recommend buying from Lazada, unless:

1) You are willing to wait FOREVER for your item because they "do not have a definite time as to when the item will be available" yet their site lists the item as available.

2) You are willing to settle for the possibility of receiving an item that is totally different from what you ordered i. E. not what it looks like in the picture

3) You are willing to settle for a totally different item because your money is already with them and it will likely take over a month to get it back, while...

4) Having to deal with customer service personnel who are hired for their patience because all they do is give scripted responses designed to stall for time.

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You will honestly feel that they are still bargaining with their suppliers so that they can get you the item you ordered at the price you ordered it while still maintaining a healthy profit after their operations expense is deducted.

Please cancel my order (order *******). Lazada says that "We can no longer cancel orders that have been shipped. However, you may refuse the item upon delivery. It will then be sent back to our warehouse and the order will be automatically cancelled."
Is there a fee needed to be paid to do this so?

I ordered a set of China bone coffee cups 12 pcs and the discretion is a (good quality cups) but when I received the cups looked junky and made of cement painted in white. Think twice before u guys ordered from this website. It's headache especially if u wanted ur $ back.

It really takes a month to evaluate the item? What the hell! We returned items because it is defective simple as that. What happened to your 2-3 business days of evaluation process? I'm really disappointed in your service. If you won't replace the item please just refund my money.

Cancel Order Super Late Delivery! Cancel order number *******. It was supposed to be a christmas gift for our son. Christmas is over and until now we haven't received the unit. We already bought unit direct from the store. Somebody from lazada called by husband confirming that the unit will be delivered jan 4 but nothing was delivered. Thank you.

It was my first time to Lazada and I' am so disappointed on their service especially when it comes to product replacement. They just need to replace the product that I have ordered since they gave me a wrong color. What they did is refund my money instead of replacing the product. Their customer service didn't help any. I already talked to several people already with regards to this matter and no one can answer my concern nor no one can help me.

Past shipping policy is great, it was one of the reasons why Lazada succeeded. Now you take that away and change it to a policy where a tea box weighing no more than 250 grams worth 250 pesos from a local seller will charge you with 1050 peso shipping fee. And a Micro SD card weighing no more than a pencil costing 1100 pesos will also cost you 1000 pesos shipping fee. $#*!ing ridiculous. You expect people to continue being your customers after this BS? You've just alienated your customers. What a stupid and greedy, business decision.

If there's a rating lower than 1, I'd choose this. I cashed in to my Lazada Wallet so I could purchase and use the Vouchers available, only to find out I can't do so because my account was endorsed to be blacklisted. I did noy even know why, I asked for details and they could not give me the exact details. They asked me to create a new account so my fund can be transferred there. I cannot even withdraw this. Totally frustrating.

I am a bit confused. Is delivery fee separate from shipping fee? Because when I checked my package, it was stuck with LBC due to "No Payment" which made me wonder.

They already took the money from my account for the payment of the item and shipping was free.

Sadly, this is the first time I've ordered something from Lazada and I guess this will be the last time. I still don't have my package.

I like to shop with Lazada. Fast free delivery. This specific order arrived 2 days earlier than expected.
---------------------------- What follows is my actual review on Lazada page. Hoping it will be posted after 48 hours. No plan of returning the unit. ---------------

Received the product today, earlier than expected. Initially I plugged it in, round prongs seem small for a regular universal AC outlet. So I have to use a round-to-flat adaptor with a masking tape to hole the adaptor to the unit. Wow, lights looks good, steady green blinking red and a switchable blue light. Plug it in near our dinning table, when my wife noticed that buds and insects were attracted to the lights. So I decided to pry open the unit and to my surprise ( I am an electronics technician by profession) The unit contains 3 resistors, 3 diodes 3 leds red green and blue, round prong AC plug, rocker switch and a fake speaker. (A diaphragm without a transducer).

Good eve lazada,

Please cancel my order #*******

Due to incompleteness of the order and not yet ready to place the order, Im just checking and want to review my order but unfortunately due to slow internet connection, i submit and place my order. I need your immediate response. You may reach me at *******3615. Order was placed today jan 26,2016 around 9:45 evening

I cant cancel my transaction using my online id. I cant see the cancel portion. Thanks

Why decline my order *******

You charged my card

I know my card was charged because the bank called me about the transaction, so no matter what excuse Lazada give the transaction was approved and charged.

Don't have any dealing with this disreputable site. Most of their review are dreadful that should tell you everything you need to know.

Hi. I ordered a tent and it said that the delivery would be between May 8-10. Still haven't got it. If it is to arrive this weekend I'm afraid that there could be no one in our house to receive it.
Any help with this?

Lazada allows their pick-up team to cancel the promised pickp without any reason. At first, the cs kept telling us to wait. We for 5 months and 2 weeks. But the pick up team can cancel pick-up two times. And there is no way to contact any other department except the cs. That's Lazada's way to protect their staff who is taking advantage of the customers. Lazada is stealing money in effect!

Hi Lazada! Please follow up order#: ******* placed on Sept 10 and order#: ******* placed on Sept 13. Both of them is on shipping status but until now we have not receive it. Can you please let me know what's the status of our order. Thanks in advance.

I followed all the necessary steps. I thought their service would be consistent. Turned out my first order was just lucky. This time, it took them a long time to reply to my inquiry. I called their hotline and the one I talked to was borderline rude. Their reason was that there was a problem with the credit card but when i checked the item because i wanted to do the whole thing over again, the price was different. :/

First item i bought from lazada is a filter for a camera, and actually i was expecting some damage(broken glass or whatsoever)... but when the item was delivered, it was in perfect condition(no damage at all), and yeah i was very happy for that, and i started buying more high value item from them and they always deliver it without any damage, so yeah. I love lazada,, btw I bought this items from lazada because i live in province, so its really difficult or impossible to find those kind of items..

I hope you could be of help.

Any update for the the evaluation process of Order number *******? This is in regards of the replacement of a defective Alcatel Flash 2. I have not heard anything about it for days. I have sent multiple emails under the thread created with the assistance of B***y but he does not seem to care.

I ordered a tablet on 7 May, costing PHP6500. They delivered a set of make-up brushes worth about 50 pesos. I returned it, they processed a voucher refund, so I re-ordered. This time, they delivered a cheap plastic clock. I refused delivery. Since then, I've had two chat sessions, both times they've promised that the cancellation would be processed within 24-48 hours, but it's still showing as "shipping". Right now, I'm in the queue for chat for nobody's there. They seem to have a serious problem handling expensive items, and an even more serious problem handling customer service, now that there are no humans involved at their end.

I bought on this site, every time there are problems, the sellers do not check what they send! Often it is broken, often it does not work, often there is no instructions for use. You end up with an article and you don't know how it works!
After you send a negative report but lazada does not give a damn about it, no interventions with the seller! Just a company to earn its percentage and that's it!

Have ordered thrice from them already. All transactions went well. Fast delivery. Shipping status updates. Well-handled package.

Most satisfied customers actually don't bother leaving positive feedback. I think it's unfair to just based your decision on what's floating online.

If you're interested to read more about my experience with Lazada, check out my blog post: http://bibiano.io/is-lazada-legit/

1st time trying out this website, order #*******. Purchased 2 items, received one of them and I havent seen the other one. HOWEVER, it was marked as me receiving both items. User interface for doing returns is so difficult to use as well. Have I been scammed?

Long time Lazada customer, but I'm finished. Within the last year, they've become a haven for shady businesses, many of which advertise themselves as local, but in fact are Chinese with no domestic stock. Where Lazada retailers used to be prompt and direct in response to queries, they are now suspiciously evasive and deceptive, and the poor quality of the products I've purchased in this past year raises questions of widespread deceptive practices among retailers. Additionally, if you are lucky enough to actually receive what you believed you purchased, it is a total crap shoot whether it will arrive undamaged, let alone on time. Kerry, Thai Post and DHL are all reliable carriers, but the rest are horrendous. The worst being Lazada's own LEL, so bad that it changed its name from LEX.

What was once a convenient alternative to big box store shopping is no more. It's a trash operation and not to be trusted. You'd be wise to give it a pass.