Lazada

I ordered a boxed board game from a Chinese vendor thru Lazada and what arrived was an empty package which I refused to accept. Upon checking its tracking history it was successfully inspected by customs so I know that the item exists and was lost or stolen by Lazada or its courier. Thank God it was COD but i was really looking forward to owning the item. In case Lazada still cares to make up for this poor service, it is Order# 288 694 422 833 016. Until it's resolved, I will tell everyone I know to never order from this scam site again.

Lazada is ok... but what really annoys me, is there is no way to know if an item is available locally or it comes from abroad, other then opening each item... very time consuming, I would think it very easy for the programmers to separate... perhaps incluse an asterisk or something like that and save a lot of frustration on the buyers part

I bought this Latoja slimming cream hust 3 days ago and i found out that it's a fake item. I've done many research about it. I was so disappointed. Tell me how can i return it. I search for the item again in lazada but it's not posted there anymore. Pls help.

Never received any of my orders on time. In fact, they've rescheduled the delivery date several time without notifying me. We ordered a projector and projector screen for our wedding... never got to use them since we did not receive the orders on time. Worst service ever

I had ordered from lazada a couple of times, all were great items. One was damaged due to lack of item protection and another not as described, but were returned and refunded. Their return is free through LBC. The only thing i would change is the checkout page. If you will not look closely, you might checkout without putting the coupon codes then you have to cancel and reorder again. That's what I did with one of my order, I used a code, but then it was automatically canceled for unknown reason. I have to email them to know but their response was immediate. Was refunded again.

Bought an item. Good shipping and delivery time and I thought it was a good price. Wrong one was delivered. Called them while driver was here and was told "Our policy is that if you open it you must pay" But I could pay for shipping back and they would put funds in my "wallet" which I don't have or want.
I told them my policy "Wrong item, I don't pay".
He went away without any funds.

Placed an order, they asked for my credit card photo and my id card, sent it same day, next thing i know they cancel the order, asking them why, they said it is policy loooooooooooool

A totally useless company, avoid at all costs, you can get much better service else where, this payment is very close to a scam, they ask you for a photo of your credit card! Who knows what happens to it afterwards, i did send it never the less, but they decided to cancel, when i called my credit card company they told me, no one approached them for a payment!

Be careful!

(Sorry for double post.)

I would like to request for re-activatation of my LBC remittance number from my e-mail address which I received last December 18,2016 with a validity period of 7 days (until December 25) as I don't have an opportunity to get the amount that I spend for an incorrect product indicated on a screenshot. RN is #RN**************.

Also, i've already send my inquiry from customer care as well as from *******@lazada.com.ph, but I haven't receive any response.

I'm glad there's a place where I can put my review about lazada.
I ordered once. Saw that the photo of the toy was as tall as the model (or almost).
And so the price was supposed to be worth it because it says from p1,999 it's discounted to p499. So I immediately went on to ordering! I was so excited until I saw the delivery man holding a small box! To cut it short, I was devastated! It was a present for my daughter and we were expecting a big toy for her. Lazada can easily get away with it but NO!

The good reviews about the product affect the rating. You'll think that many liked the product because of the rating! But the truth is LAZADA allowed non customers to make reviews, what for? I doubt that anybody would be pleased with a very expensive toy that's very small when we're only talking about kitchen toys.

I tried to order product through Lazada online apps but when it comes to payment, I'm unable to pay through my credit cards. I tried to open a Lazada wallet and that failed too due to "Security" reason. How am I going to order? My last order I made using PayPal but now Lazada has stopped this method for payment. There is no number to call the staff for help... only your help line through email. There are all those preset questions which are not related to what I want to ask.

I ordered during the Online Revolution last Nov 11. The said item was supposed to arrive by 19-20 November 2015, but up to now, it has not arrived. I already called the hotline number of LAZADA five times just to get assurances that my item will be delivered on this and that date. But up to now (25 November), it has not arrived.
I was amazed at their delivery service when I ordered last year because it arrived the same day that I ordered. I am very disappointed now with what happened.
Order # *******

Lazada are good when its not good expect no help i have had second hand goods sent to me that dont work that have been sent back buy some one else for the same reason then had to pay postage to return the fact is lazada is growing at a fantastic rate and very successful but due to the thai mind set they dont recruit more good people they just make the people they have work twice as hard this leads to poor to no customer service in fact if you do manage to contact them they promise you they will solve your problems but this is done just to placate you becouse nothing happens

I ordered a cellphone wallet from Lazada and used the valid credit card that I had always used for all my Lazada transactions. Lazada website tells me that they cannot process this card and could I please use another card? No problem! Used another card. Now the company sends me 3 of these cellphone wallets! I called to complain and the representative tells me that there is nothing they can do about it because Lazada website never experiences any glitches (therefore the fault is mine)!

The hilarious part is that in their Reasons for Return" boxes, one of the reasons they accept is "changed my mind". Had I given the superficial excuse of "changed my mind" instead of "your website glitch caused me to have 3 pieces of an item that I only intended to buy once", I would have stood a better chance of having the items returned!

Lazada you are in the service industry! Jeez! Utterly unprofessional!

I have ordered a galaxy s7 from Lazada and stated there that i will get my item from 14 wednesday- 18 sunday. Now monday already still the phone was not ship to Davao city still in Manila... is this a fraud? Do they want to keep my phone, it's PAID actually.

Lazada has failed to Police its sellers and has failed to protect its buyers. They have lost their essence of existence. For a few sums of money, they are willing to risk billions and their efforts. Wake UP!
Seller is so arrogant and refused to have his defective product returned and refunded. This is still under dispute. I hope LAZADA will listen and defend the buyer.

Ten days! They needed 10 days to tell me that they cannot send it. During all this time the status of my order was "processing". And they kept assuring me that everything is OK, they even gave me a tracking number... and now they tell me it is cancelled?
The worst seller ever... to be avoided

Order *******, TO GO tracking # D*******J, this item was not received, and was returned to the sellers warehouse as clearly indicated in the tracking details. But lazada until now did not refund my money after weeks and hundreds of follow ups. They already asked and i already provided them with credit card statement to prove payment was made. But every time i make follow up different reasoning will be made by their moron customer service representatives from. At times they would say payment is being processed and sometimes they would say they are waiting for the item to be returned to their warehouse.

Hello lazada. I need to cancel my order because of financial reasons. Order #*******. I don't have money to pay bc delivery is so slow and I bought the same item sa mall near us nalang. Please improve your delivery system. Thank you.

Very bad service. I ordered the item to pay on the spot. After I checked the tracking, my order was canceled even though it was already on the LEX. I have to confirm to customer service and not LAZADA who contacted me because of the cancellation. They answered that there were problems with the delivery being canceled. If there are shipping constraints not canceled but delayed!

If you are a foreigner who is accustomed to online shopping with Amazon do not think Lazada offers the same ethical business standards. Dealing with Lazada and its merchants can be a real challenge if you are not satisfied with the merchandise you buy. I highly recommend you use caution when spending your hard earned money with Lazada. There's a really good chance you will not get your money back.

They sold us a defective product and made it excruciatingly hard to simply request a pick-up for its return. We took 4 hours trying to convey to their chat-agent that we are in the middle of a pandemic and being seniors and people with health risks we could not go out to return the item, but they kept adding layer upon layer of hassle in just requesting for a simple pick up. This company has no heart and should be closed down. I would pay 10x the price I paid for the item, just to buy it from their competitor.

I have ordered 3 items til now i havent received them yet. You said that my two items are ready for dispatch but its been a while i still got no txt that my order is being shipped what wrong? Please make the delivery fast here is my order tracking number

*********************

I love ordering from LAZADA however they gave me a hard time for the refund of my latest order which came from abroad. They say I would get my money back with Hellopay but it did not reflect on my hellopay account. Hellopay seems unreachable. Their hotline is not working and sending emails to them is useless they only give me request number.