Lazada

More than 2 weeks now and I still don't have my refund yet! More than 2 weeks since I filed for return after receiving a broken TV. I did multiple contacts already with their customer service and have been lied multiple times. Inconsistent answers and resolution. TV is already dropped off and no one seems to care about my concern anymore. No one will entertain me via chat and they only respond once a day via email. Spoke with seller said they can't do anything on their end. Refund might take another 7 days or more which is very frustrating! LAZADA doesn't care about their customers and only cares about money! Very disheartening considering this is my hard earned money and my first ever purchase with them.

I ordered products from Lazada, order placed on 24 Mar 2024.
When package arrived 31 Mar 2024 the parcel was broken.
I returned the products Placed on 1 April 2024.
On 3 April i got the following message from Lazada: We were unable to accept your return. We will ship the item back to you.
Because of the parcel was broken they stated.
So how should I have done different, repair the broken products before returning them?
They offered me a 30% refund only, which I did not accept.
Until today they only come with lame excuses.
Rest assured, bla, bla, bla.
I have done my last shopping@ Lazada.
Their freight company (lex ph) and customer service is so very bad.

The LEX manager in Angeles City sucks, and cannot manage the service. No matter what you get included in the address label. It is ignored

Most products are broken, defective, and or unable to use! I had to throw away 50% of all products ordered!

I seldom had problems with lazada's delivery service before. However, in the past few months I have noticed more and more of my orders are being tagged as failed delivery for reasons that are simply untrue. Usual cited reasons are either customer (me) requested to cancel order or that I am unreachable of that I am not at home to receive delivery. These should never have been issues as #1 I've never refused deliveries before and I haven't even received a single call/message from a delivery courier. Let alone, my presence in the apartment was never necessary for a delivery to be completed as the apartment's reception/staff have always received packages on my behalf.

I have been a longtime buyer of Lazada products and had not encountered any delivery problems. But lately, all my orders has not been delivered. I will jus get a failed delivery advise and then sorry we can no longer deliver your item. So frustrating with the incompetent, lousy and poor delivery service by couriers assigned. I gave up and decided to buy from a better online store. I don't want to suffer from stress of their lousy service.

Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada

Terrible. 5 of 10 items i bought where either junk, or the order was missing items, and in one case an outright scam.
Save your money. Give it too a homeless person at least you will have helped someone.

The worst online shopping platform in the whole world. Everyone can sell every trashy stuff. I bought a grey husband pillow that looks neat and clean but what i received is just trash. I don't even recognize it.

No proper training. Can't help me return the product. A video card will require a lot of testing and this idiot doesn't even care to address or escalate my issue. Here's a screenshot that annoys me more.

You get what you order or the money back. Unfortunately, this assertion tends to be a sales tactic only. It appears increasingly challenging to get refunds for fraudulent activities. Protecting scammers interests is the deplorable choice made by Lazada, rather than ensuring customer satisfaction.
This scenario is intolerable, and I implore all individuals to weigh the costs and benefits of conducting business on Lazada's platform. It is wholly unacceptable, as a legal and ethical business operation, to encourage illicit practices and illegal behaviour.

Lazada has kept disappointing me with items that always end up being fake, with seller home pages that always remain blank and void of any descriptions to who they are and what they prepare to sell. Item descriptions on the very name are not to be believed for most could mislead potential buyers. My personal experience had concluded me having to purchase a fake item, though it was branded to be an original. I will never use this app ever again and at this very moment I am waiting for this horrid item to be picked up by their courier and have me refunded of my hard-earned cash.

Placed my orders (6 items COD) last thursday 3/5/15. Got one item today 3/17/15. It feels good receiving it in a matter of 2 days. Unfortunately, I was upset finding out that it did matched the description given. Immediately, I send a cancellation note for my other orders to Lazada thru help center. Their response is positive. I did not bother to return the item tho.

Still no refund from a purchase of a fake product on Lazada Order #**************. On day 75 since I sent the watch back. Customer service is zero and really gives me the impression no one there know what is going on. Buyer beware for Lazada as they will gladly take your money but getting refund even though they guarantee the product is you will play a long waiting time with their games.

A Lenova laptop was bought for a new employee. It died before he could even use it. The seller is not responding and through Lazada system, it says no return warranted... and there is no human to help through Lazada. This is a laptop! Should at least come with a year warranty. What is going on with your scammer website? Need to now see if it can be repaired... order number Order **************

I don't Agree giving them 5 stars because many buyers have been complaining about the products they bought but still pretty awesome for 3 stars. I hope they will improve their service So that they will not cause any problems in products this is why I don't trust shopping online.

I would like ask for the update of my order # *******. It says "your item(s) is being packed and ready for shipment at our merchant's warehouse." it hasn't send any sms yet. Please update me thank you

Would definitely think again before purchasing through Lazada, the returns is hectic, they intend to make it hectic so that you don't return it successfully overall an average marketplace site with terrible returns policy and horrible support

I bought a laptop battery here, and it worked for the first day. The battery life started getting worse and eventually stop working at all. I chose the option to REFUND it, and instead they shipped me a replacement which also did not work. My old laptop battery works fine, so I know it's not an issue on my side. Very annoyed, contacted the email about this, and they did not help much. Does the website even support returning the same product twice?

Another weird thing is that I sent in a 1 star review twice, and it hasn't showed up at all. Thanks a lot for customer protection, Lazada.

Other than that, I ordered earphones before, and it arrived quickly

At this point I have exercised most of Lazada, including a return and a customer service query re. My wallet balance, and I have difficulty find anything much to complain about, just a few quibbles. Quibbles:
* I would expect to get a discount for shopping online relative to a (for instance) supermarket purchase, but this is usually not the case
* the app works pretty reliably, but sometimes does dumb things, or lacks obvious features, that add a lot of extra clicks to getting something done

Please follow up orders ******* and *******.
The first one should have been delivered today (September 23,2016) but it's still not here yet. The other order should supposedly arrive between Sept. 22-27. I will be leaving Philippines by October 1 so i'm a bit worried that i may not be here anymore when my orders arrive.

Hello, Order #*******

I bought a TV that was delivered today Cash On Delivery - when it was unpacked it was found the screen was broken. I have tried to call customer services all day but just cannot get through - can someone please contact me asap so we can arrange a return?

I am unable to access the online returns form. Thanks.

This online store, sometimes they are good delivery is on time, but when it goes wrong it's hard to find help from customer service, they take advantage the weak system of our government. There is no balance between customer rights and the seller's rights, this is a commonly practiced in third world countries because the government cannot protect its citizen from abuse, and even when you complain it's just a waste of time, DTI will investigate until the end without a conclusion. I ordered hammer drill on this online store it was 3 days delayed, are they obliged to pay any compensation? No! That's why they do not bother whether they deliver it or not on time. Who is suppose to protect us from our vulnerability if I'm not it should be DTI, However, our government neglected us and they are only good to collect taxes from us and penalized us when there is a delayed on our payments. So my advice beware and be immune of this kind third world country type of service.