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Lazada has a rating of 1.8 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 988th among Electronics sites.
This company does not typically respond to reviews
Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada
I usually buy my cat food, electronics, clothes and food stuff because they usually fulfilled their 48 hour delivery. However, my past orders are now at least 5 days overdue and when you track the order, they are sitting in their collection hub center and not moving at all. I called customer service but that was a very disappointing experience as they kept saying it would be out for delivery soon. I asked for a specific time frame but they could not offer any at all. This is Lazada's own logistic company and they can't fulfill their delivery at all. Truly disappointing to see this once great seller declining right before your eyes.
First of all, the products arrive late. Their partner LBC is not that good. They got lots of shipment so they're now really slow compared to JRS and other couriers. I hope they provide an option for what brand of courier service. The LBC employees especially in provinces are really impatient. They would update their LBC website as "return order" even if they only tried to deliver it once (which is supposed to be three delivery attempts).
Second, full of misleading and missing information especially on individual sellers, those that are not by Lazada.
Very slow communication. I would not rely on toll-frees because it's not actually toll free. Email support is really slow, takes you almost a decade.
Bought a relatively cheap item just to test it (via COD) and what do you know, they fail to deliver! But whatever! Tried again after 2 months and surprise surprise! Still nothing. But fine! Against my better judgement, I tried for the third time after 3 months. Waiting waiting, another month has passed still no order! Hahaha. FAIL.
Customer service is crap. They don't know sh**. They're just gonna tell you generic things like "It's not within our control." "Please go to branch..." Blah blah blah.
I say about 70-80% of the buyers are unsatisfied with this site. But if you really wanna risk it. Go ahead.
Tip for consumers:
Test it first and you might just be one of the very very few lucky ones that will be able to get a competent service out of this site. Buy cheap stuff and always choose COD. Going through credit card will be a nightmare for you.
Order # ******* has been confirmed last 12/13/2015.
1st Shipment was scheduled 12/16-17/2015.
You told us that we should allow 15 days for deliveries outside Metro Manila,
You also emailed me that my order will be delivered 5-6days (in your December 22 email), and then, on or before December 29,2015.
What is happening with all the deliveries?
Expecting for your prompt attention on this matter, please.
Thank you.
Hi SamAngelo, thank you for letting us know of your concern. We have coordinated your issue to our respective team to see if there's anything we can do to resolve the issue. Rest assured that we will get back to you once we received feedback from them. Thank you!
I saw this STAND FAN that they were selling for about a thousand plus pesos, catch is its buy 1 take 1! Plus additional 10 or 17% discount i think. Then i went to puregold and saw the exact same model for about half the price! The other model is even cheaper!
Buy 1 take 1 my $#*!!
To Lazada P. - its not about the pricing, its about how you mislead people into believing that they can actually get a discount when in fact you are forcing them to buy 2 items at the same time by branding it "buy 1 take 1" when in reality, that amount is actually equivalent to the two items if they purchase it somewhere else, and without the "force buying of two units at the same time"
And yes prices, vary from merchant to merchant but not this much!
Tip for consumers:
This is what I'm taking about.. (photo attached)
A "SINGLE" unit of this will cost you around 700-800 pesos and Lazada labeled it as buy 1 take 1 for a "discounted price" of 1,895???
do the Math if this isn't a clear scam!
We understand your opinion regarding things, Grace S. Always be reminded that though items have the same brand names, they may come from different merchants. Thus, price may change and may vary. Good day! =D
POOR service of Customer Care Officers
I ordered 6 items for my company we keep ready money and everything after getting approvals from the finance depart... after 4 days Lazada says seller doen't not have stocks, it very unpleasant that if an items publish on web site with out stock checking. They this online shopping is a fan page... this very important for organization for careless customer care officers and consumer depart in lazada. They didn't even bother about to check customer order. People mistake make company name bad... Specially Thailand Customer care is very slow. You need to give a training. It's looks that Thailand customer care doesn't even like sell items. I need reply... I can prove detail if necessary.
Hi Gerald N., we're sorry to hear what happened. By the way, can you please confirm if your order is from Thailand? Becuase we have different customer service from Lazada Philippines. If the concern is for Thailand, please contact them thru this link; http://www.lazada.co.th/ Thank you.
Ordered 2 different style salt lamps, received 2 duplicate ones, both brokened. Called twice to set up return pick up. Pick up did not come at scheduled time, called to find out pick up date has been rescheduled. Did not receive any notification regarding the reschedule. I have no issue with regard to product quality except for they are brokered, but everything else made me not wanting to order from Lazada again. I don't even know how long it will take for them to investigate the incident to get my money back.
We're sorry to hear about that Charlene L.! By the way, can you please provide us an order number so that we can check it? Thank you.
My first ever purchase was successful. Logged my purchase Feb 5th and within 3 working days it was delivered in good condition.
Also kudos to Jeramy (customer service) for always answering my emails.
After reading all the bad comments and reviews I feel paranoid. So I immediately emailed them as also the recipient told me that LBC can not deliver within her area as its out of delivery zone.
Overall I feel satisfied with their service.
Till next time Lazada. And keep it up. Cheers
Tip for consumers:
Always buy COD for online purchases.
Paid cash on delivery for a brand new Seagate 2TB data storage unit that is defective (only had 129 MB storage!). Unfortunately, I didn't check it out until the delivery guy disappeared with my money.
Now after pleading with them to do the right thing for three weeks, Lazada won't refund or replace this totally useless device, even though they promised to do one or the other. They are liars and thieves, and I will never buy anything from them ever again! I recommend you buy from a reputable store- not from Lazada!
Hi Jeff M., we totally understand how you feel about what happened. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience for our valued customers like you. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Thank you.
This article offers eight actionable tips for smart online shopping. These tips are categorized into two sections:
Prevention tips—how not to get scammed while shopping online, and
After the incident tips—what to do after you've been scammed.
Let's look at each of these sections more closely.
How to Avoid Online Shopping Scams
You review it. Before you buy anything from an online retail store, first run a background check on it. Or more realistically, Google it. See if other shoppers have used it, and critically review their feedback. There are several review sites out there, but a great place to start is the Better Business Bureau. When conducting the review, smart shoppers pay attention to the answers to the following questions:
Then if you already scam report to police.
Tip for consumers:
You review it. Before you buy anything from an online retail store, first run a background check on it. Or more realistically, Google it. See if other shoppers have used it, and critically review their feedback. There are several review sites out there, but a great place to start is the Better Business Bureau. When conducting the review, smart shoppers pay attention to the answers to the following questions:
Products used:
Jackets
Placed an order on July 25...
Friday came and I was worried... browsed around and saw the bad reviews. Told myself, why did I not find review first before buying online. Stupid me.
I was going to wait for 5 working days before calling them up... Saturday the 28th came and my package arrived. Maybe they have indeed improved there services.
A simple refund... due to a month's delay on item and the item is all bent and broken looks like someone used it as a chair for a BBQ party... its an oven for god's sake... also had my wife close down business just to bring back the broken oven to the the courrier. After speaking to probably 30 agents in a span of 3 months. They refund me through lazada wallet... and now i gotta wait again... because apparently theres another approval blh blah... cost me time and money... will be filing a case with the DTI...
Hi Dave O., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered an item, which never came, and i sat and waited for it
I have then had contact with at least 5 of their customer service people, live chat and e-mail, and they all tell me different stuff. One moment they say its on the way, the next they say it has been cancelled, and then they promise it will come before a certain date(told me that everytime i didnt come on that certain date)
I havent gotten any service or help as to why there is so much trouble with my package.
Don't buy from this company
Hi Hobie O. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available 24/7 and Facebook Direct Message - live chat from Mondays to Sunday, 8 A.M. until 8PM. Thank you.
Do you ever noticed that all favorable reviews in this blog does not allow you to comment? This is probably because it is done by themselves just to save their image or skew the data. My suggestion is for all of us with unfavorable reviews to continue posting our disappointment with this online site and drive the last nail on their coffin. After seeing all the bad reviews, I am surprise they are still around FOOLING other customers. I guess there is one born everyday.
Tip for consumers:
Be warned!!!!
I ordered last dec 11,2015 until now the item haven't arrived yet. #******* thats supposed to be the christmas gift of my BF for me. Huhu. Ive ordered from lazada but this one took so long to be delivered. What happened?
Hi Kim, thank you for taking our call.
I have been ordering to lazada every week and buying different products, but now is kinda weird and worrying. I placed an order for 2 products, its been 6 days and still the status is being verified. The order # are ******* and *******. Please do something, I am a regular customer. Thanks
Thanks for reaching out to us, Ronnine. Wala na po tayong system maintenance. As per checking din po sa mga binigay nyong order numbers, both ON's 317741956 and 344576856 ay closed/cancelled due failed delivery. This means na nag-attempt po ang LEX to deliver your order but was unsuccessful. For this po we suggest na mag-reorder na lang po tayo the i-monitor po natin ang order using this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
Im waiting within 5 days prior my item arrival. Then What happen? For the first time they give me wrong item since i start shop onlinelazada on 2012. But its okay i just hope this would not happen again to me
Tip for consumers:
Try online lazada
Hi, we apologized if you received a wrong item. No worries, we will make sure that it won't happen again. By the way, can you please provide us an order number so that we can further check it?
What a scam of a company they have taken my 40k not delivered i have contacted over 50 times with promises to fix the issue this never happens. At a loss what to do their customer service while it seems good, there is no follow through!
Hi, Gregory Y, we regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
It is stated that i will have my order this November 22-24. It's already 23, but when i track it at LBC's site. It says that it is received in LAZADA. When will you ship it? I skipped class just to be sure there's someone when the delivery come. But nothing really came, and as what i've read from LBC. My order is still at lazada. Inform me about my order please. Ty
Yes Johnrex, we are still processing your order. Please be aware that delivery of your order may take 10-12 business days. A notification will be sent to you once your item is about to be delivered. Thank you! :)
My package never arrived but it was tagged as delivered, and there even was a proof of delivery but it's not my signature! My order was paid via cc. I also heard that some people had the same experience as mine.
Hi Tifany J., we understand your disappointments as a customer and we appreciate that you reached out to us. For us to settle this matter as soon as possible, may we know the order number that is associated with your concern for us to check it?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Product searches on Lazada feeds you products they want to sell you... not the products you ask for. Go ahead and specify a brand or style or size or whatever: they probably have it but that's not what you'll get. It won't be just what you're looking for. It might be there but it's usually not shown first. Want a specific brand? Too bad, you have to sort through all of them. Want a specific style? Too bad you have to sort through all of them. Want a specific accessory for your phone, computer, TV, guitar, or whatever? Too bad you have to sort through all of them.
Obviously, it's this way because that's the way they want it. It's entirely reasonable to show what you want first, THEN related items. Something so blatantly unhelpful can't possibly go unrecognized by them. After all these years, they obviously don't give a hoot.
I have one word for them: COMPETITORS.
Tip for consumers:
Don't base decisions on product images, check the product details and the seller's ratings. Double-check that all the chosen options are correct. Quality comes at a price: if it seems too cheap, it probably is.
Products used:
Mosquito nets, razor trimmers, Dremmel 8200 power tool, sandals, cargo shorts, electric guitar, Sodastream water carbonater, guitar practice amplifier, vape supplies, drain pipe cleaner, CAT5 ethernet cable, vacuum cleaner accessories, dozens more.
Hi Jimmy A., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I was trying to buy a laptop charger and a tempered glass from lazada. I am in region 8. I already ordered about 6 items from their past shipping fee policy but now, damn, every item i add to my cart has a shipping fee of 1000+ even for a freaking 300 peso tempered glass which is not that heavy and not that bulky. Fvck this new shipping policy. I hope lazada's Sales starting from August 2018 will fall, until they realize this idea of theirs is just utter bull$#*!. Get your $#*! straight lazada! Otherwise you'll get bankrupt!
Hi Dennis M., may we have the item name of the items you are pertaining to so as the shipping address so that we can check the shipping rate on our end? We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
First of all It is not my fault that you deliver incorrect items. The reason why we do online shopping is for convenience but this lazada is a total mess! It's been two months now since I return the defective item but i still didnt get any response. I call customer service a few times now and they can only advise you that they will coordinate to them and I will receive feedback within 24-48 hours. F*** LAZADA.
We're sorry to hear about this, Aeilus. For your Returned item/Refund concerns we suggest that you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I can't even reach their hotline number. I waited for 15 minutes and the last thing I heard forwarding then it ended. Knowing how poor their customer service they should hire more. Also most of their product are damaged, last December we order Christmas Light and it was shorted. Second they don't check if it is the right order. We received 3 slippers wrong size, 2 item (manicure set and make up brush) not as advertised or not the same item that we order. Sh*t.
Hi Imee, we respect your opinion regarding our services. We assure you that this will be relayed to our higher management to prevent this from happening again. With the defective and wrong items, to assure prompt return resolution, please pack the item in its original package with full accessories and buying invoice, then bring the item to any LBC branch within the returns period, so we can look into this. Once it’s evaluated and proven a valid return, your request of a refund or replacement will be processed. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Again, your feedback is highly appreciated! Thank you! :)
Last October I ordered a 55" 4K TV from Lazada and the product arrived a couple of days later. Fast delivery but upon turning on the TV, I was greeted with flashing red, blue, white, black screens. That was on October 23. I called that same day and they promised a pickup as soon as possible. I have been calling several times after and get the same response that they are waiting for an answer from the pull out team. I am fed up with the same assurances that the agents tell me but nothing has been done so far. Don't buy from Lazada if you want to avoid headaches. Instead of being a convenience, Lazada is a big joke and mostly inconvenient.
Tip for consumers:
Buyer beware. Most of the products they sell are not quality controlled and use a lot of false advertising.
Hi Gabby G., thank you for accepting our call. As per our conversation, the refund has been completed as on yesterday, February 13,2017 and the voucher code was successfully sent to the email address used during purchased. Please let us know if there is something that we can do to assist you.
Delivery is so slow. Package arrived in the Mandanue hub but 2 days passed it was not yet delivered. The hub is 30 mins or an hr away from my shipping address. Very disappointed. Customer service chat is a joke.
Hello Dharlene L., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
We're sorry about that, LittleMix T. But we appreciate your feedback about our services. This way we'll be more eager to serve you better. First, we apologize that we can not pre-select the courier that will deliver your order. Most of the time, (as you said) there are really lots of items "STUCK" on courier's WH. So now we are partnered with 2go, JRM Express, XIMEX, Air21, FedEx (for IMPORT Items) aside from LBC and our in-house courier LEX. Second, once an item is reported to us for being posted with misleading information, we automatically call the attention of our Content's team for them to contact the merchant for correction. And lastly, we dont have a toll free number as of now. So if calling our CS number 795-8900 isn't applicable for you, you may leave us an email via www.lazada.com.ph/contact/ or reach us by sending us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+). We hope we have been of assistance to you. Good day!