Lazada

I'm confused now - Hi can you please reschedule my order because I lost my wallet with my money that same day when I ordered. I did try to cancel my order that time and it got cancelled when I type the order number there is an option there to cancel the order. I was shocked as to why I still have an email confirmation and updates about the one that I've cancelled. So if it is in delivery right now please do reschedule it. I just saw you your updates that's why O immediately emailed you.

To start average of less than 2 stars for all reviews-that should tell u something.
Webpage cannot give even estimate of delivery time during CV quarantine.
Webpage says refunds will take 30 days-unacceptable
Customer service may not be available-so how they going to process ur refund or return if they screw up, which according to reviews is not that infrequently.
Pass will not place several orders I had in mind until they get their act together.
Their replies here are automated and not real replies.Do not be kuripot-hire the staff to do the job u promise in your lofty words and automated computer generated replies (fake customer service)

I got an email and text from Lazada that my order is to be delivered 11/16 and had to prepare the COD cash. I waited. Whole day. No text from Lazada Express. Today, 11/17 I finally get a text that LEX will deliver, but still no delivery. They do not respond to text messages too. Which is quite irritating. This has happened to me 3 x already, and I have been shopping with them for some time. Their service is getting worse!

ORDER # *******

Lazada should get a negative rating if there was such.

UPDATE: And yes of course, naturally the delivery will get deliverd. My issue was, why did the delay have to happen at all? You checked and it was delivered na? OO na deliver na nga, natural diba? What will you do about your LEX, that's what you're supposed to answer me with.

I'm very displeased with the kind of service when it comes to refund... I emailed them regarding my concern, contacted customer service several times. And all they can say that they will get back to you after 2-3 days. And they will send an email regarding the conversation. It' been 15 days since they got the refunded item. No email, no call, no feedback... very frustrating. Very irritating when you call CSR and got answered with the same punch line over and over again. I will not transact again with lazada.

Since Lazada.ph sources from different suppliers, the selling prices will vary. So be careful and be a wise shopper - check the prices carefully even if it's the SAME item!

Also, I would not recommend buying SNEAKERS from Lazada.ph. I bought a pair of FAKE New Balance shoes from them, which i immediately returned.

It's disappointing to transact with a high number of online scammers in Lazada recently. They tend to sell product at adiscounted price, yet doesn't deliver the item sold. A few, I have experience wants me to pay in another site, like gcash. I only transact through the platform. Due to this refund processing is quite annoying and an inconvenient. Integrity is very important, most in display at present are fake sellers. Hopefully Lazada can filter real sellers from the fake ones. Thank you.

Daemoniacus Dominum 10 months ago

The easiest way to get back at bad sellers like Lazada is simple.

Order an item at CoD.

Upon arrival, check the items first before paying them.

Should the item fail or if Lazada fails to satisfy your concerns, then don't pay it.

They say the courier will be charged for it.

Let them be. In less than a year, if all disgruntled customers do this, Lazada will close shop.

Believe me, a friend of mine already did this and it worked for him.

Follow the consumer revolution. Don't let companies like Lazada abuse you.

Hi lazada, please check my order, please kindly check if both of the item is coming with the estimated date, i need it ASAP because my brother flight is going to be on Dec. 14 it was a present for him and our family in abroad please kindly check and we are expecting to recieve it earlier b4 the flight. Thank you
#*******

Lazada´s new shipping fee policy since 24 July 2018 is non-transparent, a rip-off. Customer fully shoulder the shipping charge. Freight costs to Romblon over 1000 peso (standard) now. Lazada is rid of me as a customer who has ordered a lot there. I can no longer recommend Lazada Philippines to anyone. Better buy from the online store Zalora. Purchase for only 1000php with Zalora and get free shipping.

After 5 months my new vacumer, bought online, doesn't work anymore. I contacted Lazada customer service and they told me thwarranty was expired! After 5 months! Please people do not buy electronic goods because when your item breaks down you are on your own. Now I learned to pay a little more in my neighborhoodshop but with a real good after sales departement and service. Don't let Lazada fool you by their promotions because every item you are looking for, the promotion will just finish the same day!

I just return a defective Asus tablet this afternoon at LBC. I indicated in the return form that I wanted a refund thru money transfer. After reading these negative reviews, I'm now even more worried that my money wouldn't be given back in the next couple of days.
The main reason why I chose topurchase online, is because I don't have the time to go to malls and spend hours choosing what item/gadget I should get. I do hope the company takes time to read these reviews here. Quite alarming I should say!

Lazada should be even more prompt and take immediate action when customers are doing follow ups and all the more complaining about their orders. Because if you do so, you won't be losing customers and your credibility as one of the "best" online store would be fairly acknowledged.

ANYWAYS, I want my money back asap. :)

You need to take the risk of ordering online. I ordered keyboard worth 3k php and it was fine no issues and defects.If u got the wront item, the staff of lazada can be mistaken sometimes. There is a return policy though.

Hello lazada philippines, i ordered for an item which did not show on"my order" list and when i try to track my order it does not show up at lazada.so i decided to order for the same item again assuming the previous one wasnt processed. But then i just received a txt telling me that the previous order is already for shipment. Please cancel it since i already made a new order. Order number is ******* pls cancel this.

Hi I'm tired of explaining this all over again but I wanna give it a try maybe someone can truly help me. I ordered from lazada few days ago my order number is ******* this was a bed, pillow and bedding set since my brother is having his ojt in cebu so i addressed the package to their company however upon checking on lbc website it was delivered yesterday but my brother didnt get any my brother asked their office and everyone in company no package has been received I paid my order and do my responsibility as a customer I called lbc I'm trying to ask who signed and received the package the stupid rep said she doesn't know how come you meant to say you just deliver items no care who the hell that person is... I sent multiple of emails to lazada to lbc no response. This was the worst experience. They're doing false advertisement they are not calling the customer prior to delivery

Everything in Lazada is worst. Shipment, delivery and especially refund. Once you returned your items they never give your money back. They never check the items they selling few times I recieved wrong bad quality and item not same on description.

This is the first and last time I'll order from this company. It was OK at first, they updated me with my order status. Then I received a text, earlier this morning telling me my order will be delivered today. I waited the whole day, then come evening I received another text saying they're unable to deliver it because they can't reach me. I was at home the whole time, my phone fully charge, and main doors open. Bunch of liers. Wasted my time. I should have not ordered.

I am really upset with your service like other customers here. In the return form, a replacement is chosen over refund for the item bought more than 2 weeks ago. Then all of sudden you sent me an email telling me you tried to call me to ask if I want a refund or replacement. Don't you read the return forms?
Then because you didn't reach me, you suddenly decide that you'll just give me a refund. FYI, I held my phone the whole day and never I received any call from you. Until now, no news from you. ORDER # ******* This is just my second order from Lazada Phils. And just like the first one, it's also disappointing.

We ordered 2units of air humidifier with order#******* which was delivered last Sept. 23 but to our dismay we paid for 2units but only received 1. We immediately called your center to inform our complaint and until now we are calling but you are only sending us the following ticket numbers *******, *******,******* containing the same message that you will be responding within 24hrs about the matter. Why can't you just deliver the product which in the first place was already paid? How long is your "24hrs" for us to receive a good feedback? Please take note that this is our first time to order in Lazada, so disappointing.

Delivery takes forever and customer
Service never gives you a feedback about the delay of the delivery. Promised date on the confirmation receipt when you placed your order is untrue. They are all liars and inefficient. The only good thing is it is COD. When you don't get your item you don't have to pay. But don't they know the reason why you bought item from them it is because you need them. Either it is COD or postpaid. Ordering online is supposed to be easy and convenient. But from then it is very annoying, disappointing, frustrating and aggravating. Lazada Ph please fix your problem and give proper customer service to your clients. I will never ever recommend you to my family & friends abroad! Poor delivery service.

This is one of many reviews about Lazada and they are all pretty bad. We believe in second chances and decided to try Lazada one more time. Surprisingly they did not fail to disappoints us again. Days after the due date I contact them to find out what happened as I suspect it was cancelled, just as all our previous orders, and so it was - "delivery unsuccessful". Very strange that all our other orders is delivered long before due date, only Lazada cannot find the address. Lazada is a scam and I will not ever order or do any business with them. I mentioned before, if they cannot make a delivery, how are you ever going to get a refund from them. Just have a look at all the other reviews and see for yourself all the "I'm still waiting" and "3rd world mentality" remarks, it all comes down to one thing. Lazada in incapeble of ding online business and absolutely not be trusted, better they close their doors and throw the keys away. At least they might have a better reputation then.

By the name itself, they really have a good customer service since they are one of the most famous online store, the service that I am expecting was exactly what I experienced when I shop there... I recommend her.

Please cancel Order #******* I cannot pay you and please do not call me. Just cancel the order. I hope I get an email or text that it's cancelled but please don't call me. I have already contacted you through the Contact Form but I don't know how you will respond to that so I just sent it here. Good day.

Used to love Lazada, spents thousands of dollars there in the last year, and got some really nice things, and some expensive mistakes. However now I can't get a delivery at all, unless it something large and expensive. Toys, electronics, guitars, glass water, all put on a motorcycle and driven around for a week lying about coming to my house, or me calling and rescheduling and returning to seller, even back to another country!. Or delivering after lying about coming to deliver for days and showing up with it broken, torn and filthy! I even put no Ninjavan on my address label, guess they can't read, cause they still send with this sad horrible company keep it up Lazada, and you'll be a thing of the past!