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Lazada has a rating of 1.8 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 988th among Electronics sites.
This company does not typically respond to reviews
Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada
I usually buy my cat food, electronics, clothes and food stuff because they usually fulfilled their 48 hour delivery. However, my past orders are now at least 5 days overdue and when you track the order, they are sitting in their collection hub center and not moving at all. I called customer service but that was a very disappointing experience as they kept saying it would be out for delivery soon. I asked for a specific time frame but they could not offer any at all. This is Lazada's own logistic company and they can't fulfill their delivery at all. Truly disappointing to see this once great seller declining right before your eyes.
I never had a problem with Lazada, but currently I do and I can't contact ANYONE! I worked hard for my money during this pandemic by being in the hospital but what happened was, I bought a game ACNH and paid with debit card first it went to bank processing then that changed to pay, good thing I have my online banking and it already deducted the amount so I have proof. Then of course since it was to pay my order was cancelled, Bye money of 2700+ almost 3k. The worst incident that happened to me so far. My trust has dropped so badly I wanted to cry.
This is my first time to order a prpduct online and yet the product is not good it turned out that its very different from what ive ordered; imean the brand is different; the whole guitar has major scratches on it and the color is the cheaper version of whaats in the pic,, yes the shipping is very fast but ill never trust this company agaon
Hi,
My concern is I received a text message saying that a refund was iniated in my order# *******, but I did not received an email regarding the initiated refund. I would like to know the details and updates about my refund.
I requested a refund via bank transfer and I would like to request a copy of a bank slip deposited in our accnt. The type of accnt I have at BPI is passbook and it is name by my wife (Crishelle del Rosario).
Any help with this matter is highly appreciated. Thank you.
Regards,
Jeremias del Rosario
Thanks for letting us know about this. Yes you may do that, Jynzel. For future concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Bought a SUN regular load - showed as delivered, my bank was deducted for the said amount but never delivered to my phone. Tried to ask help twice but customer service was BAD - don; t even know what to do stating that because it showed as delivered that it's not their problem anymore! SCAMMERS!
Hi Glen L., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Just received my bag only 2 days after i purchased the product online. LAZADA kept me updated regarding the delivery status. Thank you so much. Till next purchases... :) satisfied customer here :)
Hi Ksyden, changing the details on your existing order is not possible. Though this is the case, we also send SMS notifications about the current status of your order. Thank you! :)
Hi, I would like to cancel my order. ORDER # ******* I've already received the confirmation that it's being shipped. Kindly process this. Thank you!
No worries Joanna, your order was already cancelled on our system. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Is it okay to not receive my ordered perfume due to be delivered tomorrow via cod because I just read the comments here about fake perfumes from Lazada?
Hi Kent A., in line with this, we are unable to guarantee your request. If you will be unable to pay for the item upon delivery, we will not force you to receive the item and it will be returned to our warehouse. Please don't worry as this won't affect your profile with us. However, may we suggest to please make sure of the item to order to avoid cancellation. Thank you.
IF YOU WANT YOUR BUSINESS TO IMPROVE, GROW, SATISFY AND ATTRACT MORE CUSTOMERS WITHIN AND OUT OF PHILIPPINES, RE TRAIN YOUR STAFF/EMPLOYEES. ITEMS MUST BE IN TOP QUALITY CONDITION. CUSTOMER SERVICE (E.G. SOMEONE TO TALK TO WITH PATIENCE WHO CAN HANDLE PEOPLE'S COMPLAINT, ASSIST AND SUGGEST METHODS WHICH WOULD BRING BOTH PARTIES AT AN "A OK" SATISFACTION). DELIVERY THAT NEEDS TO BE ON TIME, DOESN'T ARGUE AND THROW A FIT AT THE CUSTOMERS (CAUSE THAT WILL REFLECT ON LAZADA). MAYBE NEED TO CHANGE DELIVERY COMPANY AS IT SEEMS LIKE THEY MAY BE THE CAUSE OF ITEMS/PARCELS GONE MISSING OR NOT BEING DELIVERED ON TIME. OTHERWISE, WITHOUT RAISING THIS CONCERN, OTHER ONLINE SHOPPING COMPANIES WILL $#*! ON YOUR WEBSITE WHICH THEN WOULD JUST MAKE PHILIPPINES INTO A LIST OF "TOP 1 $#*! ONLINE SHOPPING OF ALL SHOPPING WEBSITES = 1. LAZADA PHILIPPINES"
Hi REE C., thank you for your feedback. We will forward this information to our management so that we can do an immediate action on how to improve our service and to serve you better. Rest assured that this will be done immediately. Thank you.
Moving to Shopee.ph starting today.: D
This is madness. Store/seller based shipping fee. Hahaha. So if you buy 3 items (example: earrings, cellphone case, glue) from different stores, with each store charging 1k on average, you pay 3k for shipping for 3 products not even amounting to 500 pesos.
Don't believe me, here: https://ibb.co/fL1oTz
Kalokohan.
Hi Dirk B., may we know your shipping address and the SKU (Stock keeping unit) of the item you placed? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
For debit card purchases the only available way of getting your money back is trough a reversal that takes 45 days but the worst part is it never really gets reversed thief!
Hi Tin C., as per the issuing bank policy, it may take within 45 banking days for debit card reversal. And if it is still posted on your card, and confirmed that the refund has been completed on our end, we may advised to please contact your issuing bank for further assistance. Thank you.
Order #************** states that the items will be delivered from Nov. 27-Dec. 05... Today is 7:30pm of December 05, and LBC haven't contacted me... NEXT TIME, PLEASE DON'T SEND ANY OF MY ORDERED ITEMS THROUGH LBC,. I have been ordering items from you for almost 5 years and everytime LBC always disappoints me, other couriers are OK or GOOD... But LBC is VERY BAD... DONT PATRONIZE THEM. You will get a lot of BAD reviews if you keep on patronizing LBC. They (LBC) is worse kind of courier, their site is not updated, not replying to emails, not answering calls, chat not working, delayed delivery, etc... Please consider this as an OFFICIAL COMPLAINT. Thanks
Hi, BENNET J. We’re very sorry that you’re having issues with our delivery, however, upon checking, the delivery timeframe has been adjusted. You may expect the delivery of your order on or before December 11,2018.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I've ordered 2 items on this site. One of which I received is wrong. Naturally, I sent it back to get what I want, but surprise THEY GAVE ME THE SAME WRONG ITEM. I must mention I did went through all return steps and I even clarified my item in the description.
Turns out, Lazada don't $#*!ing know LEDs. Slow system response, late SMS alert (know your item if dispatched when the item is already on your doorstep), inaccurate delivery time and date, customer service my $#*!. DO NOT BUY FROM THIS WEBSITE.
Tip for consumers:
Just buy from physical stores. Might be costy but it will save you time and frustration.
We're sorry to hear about that, Ian. May we ask for the order number of this concern so that we can look into it? Or you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Thank you Lazada for responding in a very timely manner. I recently checked all the tabs in my email- PROMOTIONS, SPAM, SOCIAL etc and found out that LAZADA responded within 12 hrs after the order has been placed that they could not process my order because there are some issues regarding my credit card information. My credit card is an international account (and also my contact number) and I understand why they would rather transact with COD or direct bank transaction. Lazada is just trying to protect their business as much as the consumers are trying to protect their money. Although such matters needs great improvement, I believe Lazada can still be trusted for they have all license and stuff and one can always run to their office or call for assistance for any issues, this is a great edge over any small time online shops that have no credibility and business experiences. For now, although my order has been rejected, I still appreciate the services Lazada has offered me.
Hi JC A., please be advised that we are trying to call you on the contact numbers on our file. However, it was unattended. Regarding your concern, can you please send us an email through this link insteads: http://www.lazada.com.ph/helpcenter/? Thank you.
LAZADA HAVE ONCE AGAIN REQUESTED THE ORDER NUMBER. ITS HAS BEEN PROVIDED TO THEM ON SO MANY OCCASIONS BUT THAT DOESN'T HELP RESOLVE ANYTHING. LETS SEE WHAT HAPPENS NOW? I AM TAKING BETS. I WILL WAGER THAT THE SAME UNRESOLVED ISSUES WILL REMAIN
Hi Keith L., we do understand your concern as a customer. Could you provide to us the order number of your item for us to check it in our system? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For further assistance, you may contact us also through this link: http://bit.ly/2n4CvHL. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Thank you!
I have learnt that it's almost impossible to reliably shop online with Lazada. If you are happy to receive around 40% on items ordered and never on time use Lazada. Be prepared to wait considerably longer than their nominated times. NEVER EVER PAY UPFRONT. I could go on and on about the pointless platitudes offered by Lazada Customer (Dis) Service Officers. It's a satire.
I've reviewed this site around Oct. Last year and I've given it 3 stars because all of my 3 orders had no problem except they edited my review for one item which I find very dishonest. Anyways, I've bought a Plush Twilight Turtle Night Light (Pink) for my niece recently because the price is irresistible. From 1,000 pesos down to 250+ pesos something. My niece received the order just fine. In less than a week, the item started messing up. The sound stopped working and the lights started fading. Since I got it cheap, I did not want to go through the hassle of returning it but would just like to leave a bad review in which their stupid website won't allow me to! I have tried many times until I had to contact their customer service who always told me to clear my cookies and cache! I have already done that many times. Then, I was told to use another browser and so did I. Still it didn't work! After waiting and still not being resolved despite being told to that they would fix it, I tried leaving a review using their app. It was still a failure because my comment do not appear. It was only showing the 1 star rating I left. Very irritating! If they can't fix their website alone, I don't know what kind of service to expect from them on more important matter!
ORDER # *******
I ordered last february 28 and until now haven't yet received the item. And all lazada did was just replying standard format emails then no feedback and updates again for weeks. Calls are useless since they were told to say "i understand" but does not even empathize to customer. We told them to cancel the order many times but still no feedback. NOT BUYING ANYMORE TO THIS STORE!
Thanks for informing us about this, Dondon d. If we're not mistaken, you also posted at pissedconsumer.com and we're asking for the ON. Anyways, as per checking on the order number you provided, one item was already refunded last 2016-03-05 around 17:47:24. But as for the other item that is being handled by 2GO xpress, no worries, we'll be sending an escalation email and ask for a REFUND. We'll get back to you as soon as we have their response. Hoping for your continued patience regarding this. Thanks!
Hi! My cousin ordered 3 items last Friday, Jan. 15,2015... unfortunately she gave a wrong email for follow-ups of the order she placed. Please cancel her order, #*******. Thanks.
Hi Shella, thank you for taking our call.
I made an order last July 28,2017. My package was supposed to be delivered on July 31,2017 but I was not around Cebu so I made a request to deliver it by Wednesday, August 1,2017, instead. I am aware that there is a holding period of 5 days, I believe, for the delivery. My request for the change of schedule was confirmed by Lazada, they even emailed me the confirmation, and again emailed me by Wednesday (August 1) that my items will be delivered. But no call or text from LEX. Until now, my package is not delivered yet. They told me that it was cancelled due to more than the holding period. Seriously. It was not my fault that it was not delivered. I even contacted them for the status. Their live chat is useless and the people there are not helping me at all. They will just keep on promising me to email the status. No email received.
DO NOT BUY FROM LAZADA. BAD CUSTOMER SERVICE. NOT A WORTHY ONLINE STORE.
Hi Annathalie L. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available 24/7 and Facebook Direct Message - live chat from Mondays to Sunday, 8 A.M. until 8PM. Thank you.
PLease Kindly Check My Order If it`s coming this Week and or If it is Coming With the Estimated Date I Need it Asap because My Brother`s Bday is Coming This December 3 Please Kindly Check Lazada.com.ph this is my Orders #
1.*******
2.*******
3.*******
4.*******
Hi Adrian, we're glad we're able to clarify this issue. Thank you for taking our call. :)
Very bad online shopping experience@ lazada.com.ph. Stay away from their offers. Every part of their process is the worst. They don't care about the people who buy from them.
Tip for consumers:
Don't even try it!
Been using lazada for years but the new shipping fee policy "SOUNDS GOOD DOESN'T WORK!" (meme),, so far all ive seen is price increase because of the additional stupid shipping fee which sellers deliberately abuse.
Hi Hatsiko P, please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
Its my first time to check Lazada and was interested to buy gift items for my kids like bikes, bracelet etc but when reading all these bad comments I have a doubt now to purchase.
We respect your opinion about this matter Rhea D. No worries, if you have any inquiries about this, we have our customer service hotline number (02)795 8900 that operates everyday from 6am to 12 midnight and email us through this link http://www.lazada.com.ph/helpcenter/. By the way, each item have its own warranty and free return if there is some concern on the item. Thank you.
I got charged twice from debit card and now they haven't returned the amount.
Also I'm having a hard time returning the Samsung Note 7.
I already complained but until now there is no resolution
Hi Ian A., we're sorry to hear about that. Can you please provide us an order number so that we can check it? Thank you.
When I returned the first product that I ordered I was relief kase nare fund then again because I badly need a product for my sales demo in school I order again in Lazada but different product. So when I pay my product in 7 - eleven my account said that I get my product in Standard delivery time Wed 1 - 6 Mon February 2017. But right now my product is still in the processing phase and tomorrow is my demo. What to do. You just ruin everything if the product I order wont able to deliver today.
We understand how you feel about this and we sincerely apologize for the inconvenience this has caused you. For further assistance may we ask for the order n
Lazada's website is in shambles. Products mis-categorized all over the place. Some computer hardware are categorized as software. Their webmaster has absolutely no knowledge of what products go where.
Their suppliers/vendors are unreliable. (1) I ordered a specific PC component only to receive an inferior version of the same product (e.g., I ordered a "v2" version but received the older "GTX" version). (2) I ordered two pieces of an item and received only one. (3) I also once received an item not as described on their website (i. E. the dimensions were wrong).
Lazada should be monitoring their suppliers/vendors better.
Two or three years back, Lazada was fantastic until recently. I believe the ownership changed to Alibaba.
In all fairness, their customer service is 4 stars though.
I rarely shop Lazada now and do not recommend it, but I used too. These days, only in instances when I absolutely cannot find the item elsewhere near my location, but I keep my fingers crossed when I do place an order ( I guess I am a glutton for punishment).
Hi N d., we're sorry to hear about what happened on that. Regarding this concern, we may advised to please return the item so that we can further check it. You may fill out the return form slip online. Just log in to your account, go to "My Orders" and click Return. Once you successfully processed our online return, you may bring the item with order number and RA Code in any LBC Branch for free. Click this link http://goo.gl/rdznaM so that you can view more information on how to return the item. Thank you.
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
Hi, Selen. We're sorry to hear about your concern. May we ask if you have already returned the item to us for us to be evaluated? If yes, may we ask for the Return Tracking number for this so that we can track it as well? We'd like to hear from you again. Good day!