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Lazada has a rating of 1.8 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 988th among Electronics sites.
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Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada
I usually buy my cat food, electronics, clothes and food stuff because they usually fulfilled their 48 hour delivery. However, my past orders are now at least 5 days overdue and when you track the order, they are sitting in their collection hub center and not moving at all. I called customer service but that was a very disappointing experience as they kept saying it would be out for delivery soon. I asked for a specific time frame but they could not offer any at all. This is Lazada's own logistic company and they can't fulfill their delivery at all. Truly disappointing to see this once great seller declining right before your eyes.
Stupiest policy ive ever seen. Ive been a seller for so many year in different site but this one has the most incompetent and bad selling platform i saw. Their own courier didnt deliver item or even call customer then but they will tagged the product as failed delivery. Customer service will not help you at all. I dunno why they are there. Lazada has so many hidden charges for seller that they will not tell upfront and lo and behold you will be deducted at least 3.5 percent of your earning. Plus their delivery fee is outrageous. They will charge seller of higher deliver fee even if they get charge only the buyer of small fee and explain it because the area they will deliver the item is critical. Is that is not stupid i dont know what that is. First and foremost they are the one who charge it upfront so they should know what are critical areas and what are not. And why charge it to seller?
So now i ask my customer from that site not to order their anymore. They do not deliver what they promise and is not helpful to their client
Don't ever order from Lazada. It's just a crappy company. They just want the money, they don't absolutey care about their costumers. The Delivery Time Frame is not accurate, the customer service is full of lies. Sometimes they delivered the "wrong" item that it's shown from the picture which realyl reallly irritates me and happened a lot of times. Tracking Order system is a $#*!ing mess. It's says my item is "Delivered" with a check mark on it but i haven't received it yet so i call the costumer service and the lady says the word "Delivered" means the item is ready to be delivered anytime to me. I waited for days, weeks, months and it still haven't arrived. I keep calling to follow up my order and they always say this bullsh*t to me, again and again and again. LAZADA IS A $#*!ING JOKE.
LAZADA. I ordered item with order number *******. I paid my order hellopay using my debit card. Days after Lazada cancelled my order. Now how can I refund my money now.!
Hi Lhei A., thank you for accepting our call. As confirmed, you already received the item. This concern is now resolved.
I already received my Order Last 28th of Dec and im going to Surprise my Partner to give the Item and i was shocked that the item is Damage. So i feel UNHAPPY for what Happen... and im trying to call your Customer Services but its hard to call them. So return the item to LBC and i hope that you can change it as soon as POSIIBLE... ORDER #: *******
Hi Ian, thank you for letting us know about your concern. We checked your order and confirmed that it has already been received by our warehouse team. Rest assured that you will be notified about the outcome once your item has been evaluated. Thank you for your patience.
I ordered 3 items from lazada since they had really big discounts and i dont have alot of money being a student and all to my surprise, 2 out of 3 of them are defective! I had to return them (just yesterday) I hope they get replaced by non defective products. Whew! Truely disappointing, I was really excited to use them but they were defective, I ordered an action camera but when I turned it on it only had white screen and doesnt turn off I had to remove the battery, then as for the other item a bluetooth earpiece, it charges when plugged in but it doesnt turn on when its full after you unplug it. I HOPE MY ITEMS REACH THEM AND THEY REPLACE IT.
ADVICE TO ANYONE PURCHASING AT LAZADA: ITEMS WITH HUGE DISCOUNTS TEND TO BE DEFECTIVE BECAREFUL. I would change my mind if they replaced my items with non defective ones but for now im really disappointed.
Hi, Charles. After successful verification time of 24 - 48 hours after ordered date, you can expect to receive your order within the following time frame: In Metro Manila Areas: 1 – 7 calendar days (except Sundays and holidays). In Non-Metro Manila Areas: 5 – 12 calendar days (except Sundays and holidays). Note: For orders of high capacity powered items (i. E. battery bank) and items with liquid content (i. E. perfume, ink cartridges) for delivery to Visayas and Mindanao areas, item(s) will be shipped via sea due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date. You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
Hi lazada kindly cancel po my order will be leaving for baguio tom and walng tao sa bahay kala ko kc ilang days lang andto na thanks this is the control number ******* thanks
Hi, Rachel. As per checking po, this issue is already resolved as it was delivered last May, 17. May maitutulong pa po ba kami? Let us know.
Hello lazada, I've been waiting my product for 9 days at hindi pa dumadating. Ito po yung order - # ******* The said shipment is with-in 11 - 13/10/2016 at di wala pong lbc and pumunta sa bahay. Nakakasakit ng ulo sa kahihintay sa mga cheap niyong product. Paano to?
Thanks for reaching out to us, Kyle. As per checking, delivered naman na po ang order nyo at hindi LBC ang nag-deliver but it was JRM Express. We hope po hindi na sumakit ang ulo nyo. =D For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Keep on insisting that the payment has been transfered to my bank account, been follwing up for 2 months, every agent tells a different reason why i havent received the payouts yet. Do they really know what they are doing? No consistency at all. I want to close my seller account because of that. But the customer servelice rep said i must fulfill the orrders, like wttttffff do they dont know what my issue was? Youy me to fulfill and waste my effort money and time for orders that im pretty sure i wont be getting my payout, idiiiooots. In so fed up with lazada. Too hassle. Seller center is not user friendly, Drop off points were too far, you need to buy lazada poiches, print labels, and many mire to complain. I alsi have a bad exoerience in buying in lazada too.
Tip for consumers:
Dont use it. Its hassleful.annoying.
Hi lazada, hanggang ngayon hindi pa dumating yong order ko na ******* and *******. Pagcheck ko sa lbc sabi out for delivery maya maya naging posted status: refused to accept cnee. Ano kaya problema?
Thanks for letting us know about this, Dave. As per checking po sa LBC's tracking tool, ansabe po ay ni-refuse daw po ng pinag-deliveran dahil wala daw po kayong existing order for that. As of now po, naka-pending po ito fr pick up sa LBC Baguio, G/F Cooyeesan Hotel Plaza, Blk 1 Quirino Highway, Baguio City, Benguet. Pwede nyo po silang directly makausap using this number 09255685141. Sana po nakatulong kami sa inyo. Good day po! - chai
I order power bank and it says will arrive june 9-10 but until now my order no where to find sinungaling pala ang lazada hindi marunong tumupad sa delivery time na binigay nila... 2 times na ako mag order the same problems... wtf kakainis kayo lazada.
Hi, marlon. Ang June 9-10 po ba ang date provided upon check out? Paalala po na ang date na ito ang earliest date or ang ESTIMATED date of arrival ng order. Please be reminded din po na meron po tayong STANDARD delivery time frame na 1-7 business days if within Metro Manila at 5-12 business days naman kung outside the Metro. Hindi po kasama ang Saturdays, Sundays at holidays sa bilang. Iba rin po ang time frame natin sa mga POWERBANKS or anything na may LITHUIM content (dahil kadalasan via SEA po ang transportation nito) at IMPORT item na may 15 - 20 business days or 20 - 30 calendar days. Makakareceive naman po kayo ng notifications once out for delivery na ang inyong order. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
Will not order again~~! I hope we can contact to the seller & comment also instead contacting the Lazada. (Like Shopee for example)..
Hi Rin N., We understand how you feel about this and we sincerely apologize for the inconvenience this has caused you. For further assistance may we ask for the order number so that we can check it. Thank you.
Lazada is a big help for me. Effortless shopping specially now that my husband is disabled due to accident and im working abroad.
Hello Elsie, thank you so much for the support as well as for sharing your feedback with us. Lazada takes pride in giving priority to its customers and looking after their needs. We always strive to exceed our customers’ expectations and meet their requirements.
If there is anything that we can do for you, please don't hesitate to communicate with us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
I have been following up with an order, kept on asking if it's going to push through, then they said the payment is being verified. (wew the money is taken out of my card and it has been 4 days... STILL verifying?) how insane was that? On the 6th day they told me it's cancelled because they weren't able to verify my payment (but again, money was taken out of the card) ayaw pa aminin na out of stock. Customer service replies re robotic at walang sense at the phone number is hard to reach. I was asking for a sup para yung reply nmn may urgency pero waley. Wala din ata sila nun. They should show how important their customers are.
Tip for consumers:
Do not order from them! Customer Service is POOr!
Last week, I ordered online. On the same day, I received an email and text message informing me that my order is already being processed. Later that same day, I got an email saying that my item has already been shipped. Last friday, I received another email and another email and text message informing me that I should prepare cash payment because the delivery will arrive that day. I waited but none came. I called Lazada CS Monday morning to follow up on the status of my order. I was told that my order will SURELY BE DELIVERED that day because it was the last day of the standard delivery schedule. So, i waited but none came. The same CSR told me that i will receive an email about our telcon but I did not receive any. I no longer want to wait for my order to be delivered so I want to cancel my order. I believe the item I ordered is being sold and fulfilled by Lazada itself. I'm just from Makati and Lazada is just a few walking minutes away but they still failed to deliver my order. Now, i do not have any use for it so I wish to cancel. Order number is: *******. Thanks
Hi Joebelle, we're sorry to hear that you have decided to cancel your order. As the item was already shipped, you may just refuse the item upon the delivery. Thank you! :)
The refund/return automation system should be reviewed from time to time because it is prone to glitch and or possibly manipulated/disabled if and when there might possibly conivance between seller and lazada app controller(maintenance people-IT). Ex famous paper towel (seller) had mistake in posting price, a buyer bought and paid COD for the item upon delivery, Delivery was quick(ordered 7/28/23 (8:32 AM)m delivered 8/1/23 ( about 1:30PM) paid 1088 for 30pcs paper towel (virgin pulp). But upon opening, it was premium pulp (2nd class). Tracking # XSM*******053. Buyer waits for the deliverer to post as delivered, so buyer can proceed with the return process. While waiting, buyer expressed desire to return by chatting with the buyer and asks for explanation for the mistake. (buyer admits mistake). The deliverer posted as delivered only on 8/3/23. Buyer now proceeds with the return process. But sad to say, the return button is disabled. It won't proceed. There are so many things that may run in mind when you analyze the unfortunate and wrong things that occurred in this particular item, one after another as if everything went wrong. Please take note and examine what worse scenario that could possibly happen in the future if little things will be taken for granted.
Tip for consumers:
I have written all in the review. Just frustrating when you chat with the buyer and the buyer answers back that it is no longer in their control, So sad, you will be left on your own. In the first place there will be no complain if the order was fully checked before shipment so that there would be no mistake of shipping the wrong item. Mistake followed by another mistake/may be cover up. Os sad.
Products used:
paper towel
Hi J B., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered two gaming chairs during Lazada Midsale July 12 and when the courier (Entrego) delivered my item. I asked them why there is only one box? You cannot fit two gaming chairs in one box. The Entrego delivery man says there is only one package for me. I checked the receipt and it says number of items in package: 2. We both thinking probably they were able to fit the two items. I can't open it without paying the package first. When I opened it, Only one gaming chair. The delivery man said to contact Lazada. I have contacted the seller and they said they sent two boxes not one because it will not fit. Seller told me to contact Lazada which I did. I have contacted both seller and Lazada but until now there is no answers from them. They just said they will follow up and follow up. They let me open a dispute. After 3 days a Lazada representative called me and talked that the item I bought has no warranty! I said what are you talking about? What warranty do you mean? Do you know my problem is? Obviously the person who called me didn't know what my problem was. After so many chatting with the agents that I didn't received one 2nd item and they still think it was warranty. So stupid and brainless. Warranty is not even discuss when I first chatted them. I don't know where he got that info. It is so frustrating. They don't even know where my second item is. After 3 weeks still no concrete answers. Until now my problem is not solved. I demanded a refund but still no answer from them.
Hi Kenneth E., we do understand your disappointments and we appreciate that you reached out to us. Upon checking here in our end, we already follow up this matter to our dispute team in order to process the preference of your item. You will received a separate notification once the process is already done. You may also refer on this case id: 2050000003745299 for your reference that we already raised your concern immediately to them.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered 2 duck goose down filler quilted Quilts king worth 2,689 each. On the description the original price was 10k and it was 75% off daw. Grabe yung dumating sobrang not worth the price plus its not king size. Soo disappointed! Its not even worth a thousand. Nanloloko sila just to entice people. It was returned on the same day jan 26 and until now I am asking for the full refund, wala parin feedback. Almost a month na. Been calling lazada customer service several times, putting me on hold and giving excuses na gagawan daw nila ng report. Pero wala parin.
Hi Rachelle R., we are sorry for what have happened. Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
Do not order items that are easy to break. I ordered a chandelier and it was delivered all smashed and broken.
Hello James, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
I hope Na maprocess nio un item Na niReturn ko, so I expect nareceive nio Na ung item via delivery from LBC, as I read from your website, ievaluate nio pa un item for two days and you inform the consumer regarding the item that return in to your office or warehouse. And please update on me asap..., I hope I'm not getting disappointed on my second purchasing into your online shop, the first I purchased is, I was contented I received good quality and delivery process so I expect more in this matter that I return my item and replace a new one, because the item that I return immediately was defective... thank you reply asap!
Thanks for reaching out to us, Mary. May we ask for your order number so that we can give you an update na rin po? Also, have you checked po ang email address na ginamit nyo sa pag-place ng item na binalik? Dito po kasi nagbibigay at nagsesend ng updates ang aming Return's team regarding the evaluation results. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I was just ordered 4 items in Lazada all of them are delivered but tf because I'm verified but I'm LOCKED FOR MY SAFETY!?! Trusted Sellers, BROKEN SECURITY SYSTEM
Hi, Yuel! We apologize for this inconvenience. For security purposes, kindly contact our customer support directly so we can check your account internally. For the mean time, you may use or create other account in placing your order. Thank you for your patience and understanding on this matter.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered 7 of the CM15RHF-01 model and paid for Php2,793. At the time I ordered, the price per piece is 399 pesos. The items were delivered to my aunts house in the Philippines since I am abroad, and my mom would bring them here. I ordered last Nov. 17 and when the package arrived at Nov. 20, it was never opened because my aunt wants me to see them open it from video call. I was so disappointed when I saw that there are only 2 items in the package and they were NOT even the model I ordered. They sent the CM15RHF-02 model instead. I contacted Lazada and they responded quickly. But I was disappointed that they sent me a copy of the sellers courier showing that they delivered 7 items under my order. I cannot accept to have paid for 2793 pesos for TWO WRONG ITEMS. I was excited for this because they were supposed to be a Christmas gift for my co workers. Now it wont even be in time for me to hopefully get a refund on my order because my mom is returning here next week. I already sent the pictures of what we received and the receipt to Lazada for evidence but I havent heard from them yet. I am so disappointed with this transaction
On Dec 12th I purchased a ziaomi mi 10t. On Dec 18th I received a Vivo V19 vietnamese phone instead of what was purchased. An immediate return/refund was filed. Over 16 Customer Service Chats and with a LAZADA SOFTWARE Failure I am being told the case is between me and the fraudulent Seller. This fraudulent seller is STILL active on Lazada which makes Lazada complicit in any further fraud/counterfeit transactions that occur (Criminally complicit) The seller does not respond to either myself or Lazada and waited to deny the return of the package until delivery was attempted. I will soon be filing a criminal complaint against the Seller and seeking Civil damages against Lazada.
Hi Sir norman n., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
24/12/15 - Order *******
Ordered a fisherprice baby bouncer for my daughter last dec 24, it was supposed to be delivered january 3-5. Finally emailed lazada to check on january 8th, all they can come up with is that january 3-5 is for early delivery, im supposed to get my item on the 13th pa daw. If you put in, delivery date as 3-5 then that means that the earliest i would get item is on the 3rd and the latest is on the 5th, otherwise, why would you put as it is at all?
The order arrived on the 11th. What's worse is that the item looked like it was used as a mall/store display, scratches were visible and stickers were already in place. If i had known that i have been waiting for a USED ITEM for 18 days then i would have just gotten something overseas.
DO NOT BUY FROM THIS SITE!
Hi M P., we're sorry to hear about your recent experience with Lazada. Please note that we have returns policy and once it is a valid return, your order will be refunded/replaced. To know more about our Returns policy, please visit this link http://bit.ly/I6aQMR. Thank you!
After ordering so many time and with value of more then 400k product I porches
I have no other word to explain my experience with Lazada as a scam operation
Proudact that arrive with dameges
The retrun proudact option not working
Double charges on your card
Or charging without any order
No customer service reply on email or answer the phone
Need to contact any time the credit card company in order to apply charges back for all illegal transaction made by Lazada
Hi Eli Y. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only and Facebook Direct Message - live chat from Mondays to Fridays, 6 A.M. until 12MN and weekends, 9am to 12MN. Thank you.
I've received the bag that I've ordered yesterday (10/28/15) and it came earlier than the assured 7 days, which is a thumbs up for me. However, when I opened the package, I had a feeling that the bag was not authentic, so I've searched for the style online and I've found the similar style on polivore. By then I've been grasping in good faith that I've received an authentic one, however, after some more inspections, I've noticed that the label, zipper, the smell of the faux leather, and the stitches are different compared to the authentic Mango crossbody bag. The label was obviously slightly crooked and not polished well, unlike the original one. Also, the zipper only has MNG, while an original MNG bag with the same zipper design has the whole MANGO word on it. I let my friend check the bag because she's kind of expert with branded stuff, and she think that it's just Class A, too. I am very disappointed with this matter. I am not taking any actions regarding this matter yet, because I still want to let Lazada know about this. I've tried their service apart from the reviews that I've read regarding issues with inauthentic products that they sell. I bought this because the description says it's authentic + it's discounted na (yep, i'm stingy). Now I'm curious if this could be a ground for return or replacement of the same style or kind. I hope Lazada address this issue and also those issues regarding inauthenticity of posted products for sale. I will also send an email to Lazada and hope that this could be settled.
Thanks for bringing this to our attention, Charlotte. Yes, this could be settled in no time, you just have to send us pictures via email of the said item before sending it back to us via any LBC outlets near you. Once item reaches our warehouse, it will be forwarded here to us (Head Office) and we'll have it evaluated. Once proven, you will surely get a refund. So, we urge you to send us pics via www.lazada.com.ph/contacts as soon as you read this so that we'll get your issue resolved. =D Good day!
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
We're sorry about this, lazymufffin d. May we ask for the order number for your concern so that we can help you and create an escalation email if necessary? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!