Lazada

I just cancelled my order within 6 hours period. I will not be home by the time of delivery. I would like to know if it was approved.

I placed my order dec 7, dec 10 Sabi its been shipped. Hangang ngaun walang dumating. Ung tracking number na binigay ninyo walang update lagi Nyo sinasabi mag update kayo puro kayo promise sa mga email ninyo hangang ngaun wala parin. January 12 na? This is supposed to be a Christmas gift pero palpak. So dis appointed. I asked you to just cancel may order since January 6. Sabi ninyo Hindi na pwede I cancel because it was already on its way? Saan na? January 12 na? Cancel this order now ang refund the money Dapat LNG I cancel Nyo yan dahil sobra pa Ito sa delay. Ngaun wala ng nag rereply sa mga emails ko. Please cancel this order its been more than a month delayed. Order *******

Finally! I received my refund. Akala ko aabutin pa ng ilang linggo! Pero finally dumating na din ang pinaka iintay kong email ng voucher code ko. Overall, 1 week lang ang refund process. First 2 days ay shipping mula sa courier (LBC, palpak kasi di accurate yung tracking nila) to Lazada. Yung 3-5 days ay evaluation naman ng Lazada, and after 2 days may nareceive akong txt na approve na daw at closed na. Nung una nag alala pa ako kasi sabi nag send na daw sila e wala naman sa email ko kaya kinulit ko talaga sila from their customer care to facebook to twitter to gmail. Hahaha. So, ayun nakuha ko din. Thank you Lazada, i look forward for more transactions with you sana ngayon wala ng defect mapunta sakin kasi nakaka stress talaga mag process ng refund. Thank you ulit :) At sa mga magrereturn for refund, kapit lang :)

We ordered last thursday, Dec. 10,2015. It's been a week, ano na po nangyari dun sa brush set ng # *******. Nung monday pa nagsend sa amin ng tracking number sa LBC pero 'til now "not yet registered" pa rin lumalabas. Samantalang yung isang order last Dec 12,2015, okay na sa track and trace ng LBC. Sana naman hindi naman yung order, pang regalo po yun this christmas. Medyo disappointing, kasi ang nakalagay sa standard delivery Dec. 18-19,2015, anong petsa na.

I ordered 3 items on your website, is it possible na hiwahiwalay sila madeliver or magkakasama na, i ordered the items in aug 22, i recieve 3 separate emails and text messages (aug23-24), what if i didnt recieve the order in the given time frame, and arrive somehow past that date, my advise is dont give a false timeframe for consumer/costumer for them not to be frustated and angry, and lastly i read some reviews when items arrive at crossdock alabang it get stuck in there, hehe please check order # *******

Omg lazada. We are soooo disappointed.
Una umorder kami ng projector. Cash on delivery. Hindi dumating. Second attempt, umorder ulit kami. Hindi ulit dumating. Napabili na kmi tuloy ng TV sa mall. Tapos ayun bumili asawa ko ng razor. Tae naman o, bayad na yon. Dec 9 pa, 2017 na wala paden? Ibalik nyo pera namin mga ulupong kau

Better to buy gadgets, tablets, mobile phones in a mall rather than online like this, dahil pag defect nakuha mo hassle mag papalit at pag minalas kpa hindi nila papalitan yng item. Syempre gagamitin mo yng 1yr. Warranty kuno to find out na wala plang warranty service center yng gadgets or brand ng phone na nabili mo. Nakakadala..

No- this is not about my purchase, tanong ko lang po kung allowed po ba talaga ng management ang maningil ng karagdagang shipping fee bukod sa binayaran na naming shipping fee kay Lazada? Naniningil po kasi ng sampong piso hanggang thirty pesos ang Independent Contractor ng Sta. Barbara, Pangasinan. Hindi po ako sure pero Ramos po yata ang apelyido yung amo nila. Ba't ganun?

Nag order ako ng 5pcs.na VGOD noong FEB 18,2017 tru paypal at na cancel hanggang ngayon hindi ko pa nairerefund ang binayaran kung php 6475. 00. Kung talagang floating status dapat bumalik na yan sa paypal ko. Almost 3 weeks na akong naghihintay!

I have purchase more items on them. Bad experience on refunding and getting my money back. OVER ALL there cruel at CUSTOMER! Just shot them down PLEASE!

Ung items ko dec 6 ko inorder nag txt ung lazada dec 8 your order has been shipped timeframe nila is dec 8-13 dumating na 13 la pa extend daw gang 19 20 na la pa rin inabot na ng pasko la pa rin araw araw na ako nagrereklamo sa customer service nila simula ng nagreklamo pareho lang ang sinasabi insayado we will follow up your order lagi na lang ganoon naglagay ng cs di naman pala kaya i address mga complain sayang oras mo dapat sa cs tinatawagan lang kung kailangan mo ng kausap pero sa complain nganga

It seems that lazada becomes a playground for deceivers. Kunwari magsale daw sila ng product pero ibabawi naman pala sa shipping fee. Sabay sabay naman dumating ibang orders ko from different sellers pero bkit magkakaiba shipping fee nila. Subtotal: 2,309.47; Discount: 50:00; Shipping fee: 2,328.00. Kolokohan! Its time to uninstall Lazada App. NEVER AGAIN!

This is a follow up to my previous complaint with Lazada Philippines which I shared several weeks ago on this site. I stood pat on my decision not to comply with their request for me to ship back first the Projector before they could act on the corrective measure of delivering me again the Projector this time with the missing Bluetooth speaker which was advertised as part of the package. I found the arrangement absurd and I do not want to leave my house and go to a courier company to ship them back the item.
All through out, I have to commend the Customer Service Reps of Lazada who kept on communicating, until about 2 weeks ago when they finally came up with a sensible decision to send me a VOUCHER instead to cover the cost of the undelivered Bluetooth speaker. I have since used the VOUCHER which they honored in a subsequent purchase.
Another lesson learned: As a customer, we should always insist on what is right, and there are sensible Customer Service Representatives to assist us!
Thanks to this site for the opportunity to share my experience and getting the response from people concerned.

I have two orders. ******* and *******. One of those is cash on delivery and one is pay first so I payed it na sa 7/11. Isa palang ang natanggap ko po out of 5 items na bayad na while the cash on delivery order is delivered so quickly. Good thing the cod was delivered timely but aanhin ko naman ang sports cam ko kung wala pa yung mga gamit nya? :( I ordered it saturday and thursday na ngayon. I will use it this weekend sana. Please review. Accdng to Lbc I havent put my address. I did. Unfortunately the app wasnt able to captured it. Pero nkapag hatid na sila ng dalawang items. 1 sports cam cash on delivery and 1 item for payed order. I assume na alam narin nla kung san ihahatid to. They have my number as well and they even called me. Sa ngaun wla na akong na tanggap na text for items not yet delivered. Where did my 4 other payed items go? I cant check it on the email because I used my mothers email on that order but the order name is registered on me.

Order number *******. I placed an order online Nov 28 for 5 items. Did not get delivered on time and also got delivered one at a time. They will not tell you when they will deliver so you have to sit and wait for it. I was on 2 weeks holiday only and that's how I spent it because I made a HUGE MISTAKE ordering from LAZADA. I bought a bed frame that after 1 day it broke. They came and pick it up for refund that's fine but when it comes to refunding my money which is amounting to 10,545,00 pesos they asked me to provide a bank account so they can deposit it back. After almost a week they sent me an email that the refund have been initiated and I have to pick it up via LBC. I tried to call their number listed on website 02 795 8900. It's not in service na daw. I replied to their email that they sent me but I received a notification that it's an automated email only. So HOW AM I SUPPOSED TO CONTACT LAZADA? THIS IS REALLY FRUSTRATING because I already left the country and II want every penny of my money back! SO I hope that you will deposit it to the bank account I provided you guys with my letter of authorization ang photo ID as per request. Also the last item did not got delivered up until a couple of weeks. HUGE MISTAKE AND VERY BAD EXPERIENCE FROM LAZADA!

Kaya nga kahit may credit card ako, prefer ko pa din ang COD kasi kahit sobrang tagal dumating ng item AT kapag lumagpas sa promised dates di ko na kukunin. Hindi address ang nilagay ko sa info kundi ang branch ng courier baleh pipick ko na lang. Sakit sa ulo yang credit card transaction, nabayaran mo na few days later sasabihing out of stock at mag oofer ng iba kung ayaw mo naman at gustong irefund hayon aalsa balakubak mo sa kaka update. Kaya 4 stars sa Lazada kung COD. Hehehe

Huwag po kayong bibili ng items from Lazada napakainconvenient at inefficient niya po ilang beses kong inedit yung address ko dahil puro yun yong problema nila pero ni isa wala akong natanggap at puro cancellations ang nangyari, dahil siguro sa fact na magbabayad ako through cash on delivery. Sana kung ayaw nila ng cash on delivery alisin na sa options ng bayaran or better isara niyo na lang site niyo wala namang napapala yung mga customer sa inyo.

Order ako ng mumurahin na gamit na de battery. Tapos ang website, ang linis, "It will arrive in 7-10 Business days" ang ganda diba. Tapos kapag naglapse na yung delivery date at nag email sa customer support, saka pa lang sasabihin na matatagalan ang pagdelivery ng items mo kasi ganito kasi ganyan. Tangina mailagay mo lang bayad mo sa kanila, solb na sila. Ikaw, sangkatutak na sakit sa ulo. Walang kwenta binili mo kasi di mo magamit sa mga expected instances mo dahil di ito madedeliver on time.

I ordered POWER BANK AND PERFUME but instead of receiving my orders Firefly Mobile was sent to me and in fact It was paid COD. I was so disappointed. I decided to return it, I followed the instructions on their website. In fact, I already sent it via LBC. I even sent the tracking number to Lazada but until now there's no response from them.It's been 8 days since I sent it to you Lazada. PLease pakinotify naman ako. I always check my gmail and phone expecting that you will send any notice but there's none. PLEASE DO AN URGENT ACTION WITH THIS. I always buy items on you LAZADA, please I don't deserve to be treated like this. I also observed that due to that instance, you are having a slow processing on my new order SPigen Armor CAse. Until now there is no order confirmation receipt. PLEASE BEAR WITH YOUR CUSTOMERS. THANK YOU!

Hi lazada! Nag order kasi ako ng 5pcs sd card but 4 pcs lang ang dumating. Based sa invoice ng supplier 4 pcs lang at ang unit price nya ay 240 but yung total price nya ay 1200 then sa invoice ng lazada 5 pcs. Sya. Paano ko makukuha yung remaining 1 pc. Of sd card?

Hello Lazada! Nag order ako ng phone nung may 5,2016 okay nman po sya pero mga 2-3 weeks mabagal na po ang loading at naghahung na po. Gusto ko po sana papalitan w/ the same unit parin po kaso hindi ko alam pano ba process pag pina replace. Pls help pano gamitin ung ticket # sa pag transact? Hanggang jan lang po ako kasi d ko nman po alam :(

My first order was cancelled kase daw maraming dumating na item because of the holidays. So ok. Reorder nalang... and then second order nag cancel nanaman kase walang na provide na item. Wala pang kwenta yung lazada agent na nakausap ko. Puros sorry sir sorry sir. So much for "the number 1 online shopping website" bullsh*t

I brought 2 camera batteries and all of them are defects ni hndi ko man lang nagamit sayang ang pera ko all of them are wasted, i also brought green moslin cloth for Php 1,300 i almost wait for 2 weeks to deliver it, and what a surprise a cloth na pede mo bilhin sa divisoria ni hndoi man lang tinahi ng maayos... eto pa bawal return nasa batas ang 7 days return policy lazada... walng kwenta bumi ng items nyo