Lazada

Order a sofa bed on Dec 11, promise to be delivered by Dec 15. I had guests visiting over the Christmas season. Made many attempts to get the sofa deliver. Unfortunately, unable to get anyone to give me an exact date for delivery. Skynet who they use as a carrier call to say they will delivery the sofa on Dec 26 but did not show up until December 28. Thankfully someone was home to accept the delivery. It was an hassel because you never know when they will deliver. Needless to say the sofa bed was late and my guests had already left. The worst part of all is that the sofa arrived with all kinds of damages. It has all over the fabric. Tried calling customer service. No one answer the phone. Tried chatting with them via LIVE CHAT is a waste of time. No one really cares. They apologize but do nothing to compensate for my trouble. Now I am stuck with a brand new sofa that is full of damages. I will be embarrass to have guests over to see a sofa that is full of holes. I tired to return the item but there is no "return option" indicated on their website. Don't waste your money, time or energy deal with this company.

And no adress or mail to contact the General Management. NEVER BUY AGAIN IN LAZADA! No refund even if they don't deliver the order. Their online customer agree I have'nt receive the item, but after 2 month of battle, still no refund!

I ordered a Fujisan TV almosta month ago and it failed to deliver. Their logistics partner LEX has been absolutely unaccountable for the whereabouts of the TV. Furthermore tech support tells me LBC is handling the delivery but the system has major flaws.

Why in earth should the customer be penalized by having to wait for our money to be returned until the item is returned to seller! If there is a theft or they lose or damage the item there's absolutely no communication. You have to keep following up and hope and pray your item is properly returned.

Furthermore, customer service department should be changed to lip service department. They will only apologize and tell you they will follow up but ARE ABSOLUTELY USELESS. They do nothing but give you empty promises and aide to further inconvenience the customer.

The system is absolutely broken and not customer friendly. God forbid anyone has to go through such a painful and violating process. Any other company in the world would take full responsibility for an incomplete delivery. Lazada places much stress on the customer by withholding your hard earned money until the item is returned to seller.

This is absolutely unacceptable and unprofessional. And now my son will be without a gift on Christmas day due to the incompetence and greed of this company.

Ordered something from the "personal pleasures section" even if the items were sensitive enough for discreet shipping and packaging they did not give my privacy any second thoughts, needless to say I signed an LBC receipt with item description including the words "Vibrator" LMAO. Imagine the look on the LBC guys face when I signed for it, the LBC guy even stopped for a second look at me. Never again..

I received a text message yesterday around 12:51 PM Manila Time stating that I will get what I order through LEX. Since I am at work by that time, I went home thinking that I would need to be home for me to check what I ordered. I waited all day yesterday but no one came! THIS IS SO INCONVENIENT! I WILL NEVER ORDER FROM LAZADA AGAIN!

I try to order Item for a friend in Phil. I read their FAQ and it says:

"Which credit cards are accepted for payment?

Lazada accepts all major credit and debit cards supported by VISA, Mastercard, JCB or AMEX, whether your card is locally issued or a foreign-issued one.

For foreign-issued cards, since our checkout page has been limited to provide Philippine addresses only, please indicate on the "complete billing address field" the exact address and post code that would match your card's billing address."

So i try to enter Billing details but it does not allow Canada, just a Phil billing address. I contact them about this and get no reply back. I've waited 2 weeks. I even had my Phil friend call them on the phone in case it was Language barrier thing -- they fail to answer and never return her call.

Unless you live in the Philippines don't bother ordering as I did manage to somehow trick their system and accept my credit card as I could see money deducted from my bank account. But after 2 days I get auto-response message from them saying order failed. But they take the money and when I check my
Order status on Lazada they already delete it from their system. It's too bad they
Don't have better business practice as this seem like a convenient option for ordering things to friends within Phil as Aliexpress and DHGATE always charge a tax & duty fee so Lazada seemed like a nice remedy to that problem, but it's no good to me neither.

Hope Lazada read these reviews and fix their business model. They offer lots of nice items. It's a shame we can't order them for our friends.

An update on Lazada 6th September 2017 well Lazada has improved but still not 100% i must give them credit for trying to improve there service, although 90% of the items that there supplier sends out through Lazada are still nothing but cheap chinese junk such as children's toys electric bikes for kids last barely 3 weeks then stops and can not get repaired as the electrician say's he can not find any faut in the toy ride on electric battery operated bike,,,, nope i do not recommend buying through Lazada as i said the supplier if they have and defect or junk then instead of doing the rite thing and send you a good item the supplier will send you junk or defected items then all the problems of you running around wasting time sending the item back to Lazada

I had report this issue regarding my lazada e wallet payment on my 25k+php order through live agents but what I get is to wait for 4-6hrs, 24-48 this is already the 4th day theres still no update. They said that they will pass it to escalation team, payment team, engineers, etc. bunch of teams but there's still no resolution to my problem I am telling you do not use their lazada e - wallet it is so useless it cannot be cashed out if the lazada wallet is faulty. FIX THIS AND YOUR CUSTOMER SERVICE

At First I though Lazada was Good on my first order they bought the item on the next day but there was sudden change in their delivery time then they only said that there will only be 5 days limit in order for our order to be recieve but this time when i ordered they only showed up in 2 weeks WTF! I lose interest in their site and maybe will buy in other sites.

I waited more than a week for my order. I placed the order on the 18th April and till 25th of April i still had not received it. I tracked the order and found that it is being delivered on the 25th of April. Their delivery partner is ninja van. They told me that they only received the order to pick up the item on the 22nd of April. I then called Lazada and someone from the philipnes pick dup, a guy named jude who refused to give me his full name. I asked why did lazada not work on the delivery between 18 and 22th of April. He said cause there was an earth quake. Then he put the phone down on me. I called in again and the lady named Marj took forever to understand. Both of these people refused to give me their full name citing that they dont have a full name
Lazada operates in singapore but there is no one in singapore to help. Its an absolutely disgusting and horrifying experience. I have a flight to catch and could not get my gift on time. I will never use their service ever again.

This is for: www.lazada.com.ph
I made an order April 28 via credit card straight payment.
After they cannot deliver ontime which is May 8, I asked to cancel the order.
Made followup every other day, for total 8 times via chat, two Supervisor call
Until this day 6/8/2018 hindi parin na cancel order ko
Paid narin credit card bills ko dahil ayoko makaroon ng charges
Sabi ng credit card company mag file ng dispute
Grabe LAZADA disappointed ako

After my previous experiences, there was one more item to be delivered. With hopes very low I decided to contact Lazada as the final date of arrival is expiring today. I contact the customer service and someone started to answer my request and then it all went quiet. I have now tried 3 times to contact Lazada through their customer care service, NO RESPONSE, and that from their CUSTOMER CARE department! Now you know, if the customer care department is this helpful, then it is understandable why there is no service. In other words, you cannot complain about Lazada's service, because there is no service.

Update 4-27-20: Responded to my last review below. I have a LOT of business I could send your way IF and ONLY IF I can get reliable redress if you send the wrong stuff, no delivery, etc.
My previous contacts with your customer service I was trying to find out if you actually had a laptop in stock and they could not tell me and kept giving me runaround no answers. I am not going to order stuff on your web page that you do not have or cannot get. I am not going to send money in advance until I KNOW you are reliable and I can reach you without problems. There is no court redress in the Philippines so if a company cheats you you have no way of getting redress. Is your customer service even open? You web page says it is not. How can customers get satisfaction if you send the wrong or damaged item or don't send it at all. That is why i use COD exclusively with you in two past orders that went ok. It's all about risk.
Thank you for replying to my post.

Past revies:
Customer service run by a bunch of morons with no business sense. Now closed during corona hysteria fake emergency. So if you order and they screw up, you're SOL. Even when customer service was open filled with a bunch of min wage employees to don't give a sh*t.

Compared to shopee, Lazada has the WORST CUSTOMER SERVICE. Damnn we need a real person to ask regarding the issues and not a fcking useless computer. And I was also deceived by a seller on Lazada. NOTE: The mystery item has 5 star rating... and because I trust lazada's ratings, I ordered an item. But the mystery box's description said that you will have a 100% chance or winning. It is too good too be true but I trusted Lazada because the item has positive reviews. But it turned out that the store was a complete SCAM. Reviews were fake and reposted by God know who. Ratings were also fake. My review on the item were hidden. Now, I wanted to report this but LAZADA here has a useless customer service... letting these scamming rats prey on innocent people.

It was my first time trying FREE SHIPPING however, the courier did not deliver my items.
I tried the second time FREE SHIPPING again, and this time AGAIN, I did not receive any items, nor a call or text from the rider. All of the items were canceled. So disappointing. FREE SHIPPING is useless

What happened? Is Lazada not meeting revenue expectations? Please bear in mind that one of the key success model of Lazada is its free delivery. Take that away and you'll loose patrons.

They are very rude in answering of queries! They will not reply. I attached a screenshot of our conversation as a prof of their bad customers service.

Hi lazada. Please cancel my orders ******* and *******. The order is still in processing. The delivery says that it will take 15days. Ill be out of town in the 1st week of september. Thank you..

The delivery company: Rajiv Ramasundran claimed that they came over and failed to deliver. Then why never bother to call if can't find or deliver? The delivery driver got our contact number what! That will be mentioned on the paper.

No calls at all to inform and apparently they didn't deliver or come over, and they just lied they did. PLS LAZADA! SOLVE THIS PROBLEM! SHOPEE IS MORE RESPONSIBLE THAN LAZADA NOW!

Lazada,

If the code wasn't validated by your Payments Team yet (as confirmed by your CS Rep - Michael S), why would you ask me to go the nearest LBC branch to claim my refund? You have been wasting my time for two days straight!

Their attracting the customers by the CONVENIENCE OF SHOPPING ON LINE but my experience totally negates the CONVENIENCE ptomised by this FRAUD SITE! Aside from delivering wrong and substandard products, The customer support given was totally crap not even close to poor. The only option for return is via LBC and since Batteries are not accepted in LBC, which by the way THEY DON'T KNOW, EVEN IF IT IS THE ONLY OPTION FOR RETURNING THE ITEM, MY CONCERN WAS PASS TO MORE THAN 5 CUSTOMER SUPPORT AND I GET DIFFERENT ANSWERS FROM DIFFERENT CUSTOMER SUPPORT. I was even assured that it will be picked up on a certain date but, no one came, worst is no updates were given to me via phone nor email, I have to email them over and over again too follow up but, then again different answer. Totally INCONVENIENT FOR ME, I LOST a supposedly client because of the assurance of the pick up now I'm back to square 1 ESCALATING too different DEPARTMENTS AGAIN. WHAT A CUSTOMER SERVICE!

Hi Robert,

Good day.

Upon checking, your orders under order number ******* was automatically cancelled last October 25,2016 by our system due to possible reasons:

Kindly expect your refund to reflect in your account within the following time frame below:

Paypal reversal (if Paypal Balance)
1 - 3 business days

- LAZADA

=============================================================

8 days has passed. Are you guys serious? Need my money now!
Thats Paypal Fund they advice to communicate with me.And refund. Your company is holding my money.

Transaction Details Transaction ID: 6AL*******H*******
Transaction Date: 10/25/2016
Transaction Amount: -XXXXXXXXX PHP

I have read issues on this thread regarding delayed refunds. I was kinda worried that I will experience the same thing. I ordered Huawei Honor 4c (Gold - item no
HU863ELAOJ6OANPH-*******) using a credit card and have to cancel it due to duplicate request my order # is *******
I already received an email notification that it was already cancelled and will have to wait 5 to 15 days for local credit cards - Please kindly monitor this to avoid issues on my refund.
Thanks!