Lazada

I made an order (#*******) back in December 6,2016 and I still haven't received my product. It has literally been more than a month since I've ordered. I usually order from this site using Cash on Delivery and I've had good experiences with that, but when I order a product using a credit card for the first time, the order never comes to me. Instead I get greeted with an email 28 DAYS AFTER I ORDER saying "Your order ******* has been fully delivered" even though I haven't received anything. I did not get an email, text, or call prior to this email telling me that they were even delivering my product. Now I keep getting emails asking me to review a product that I don't even have. The worst thing about this is that I wasn't even buying a product for myself, I was using my dad's credit card (with his permission of course) because we live in different countries and he wanted to get me something for Christmas. I feel like I've wasted his money because I was so trusting of this site. So if you ever order something from Lazada, make sure it's cash on delivery so the delivery service actually has some kind of motivation to deliver your product.

Items dont work and are useless sort yourself out this is just crap. You suck you dont even check the items and it takes sooo long for orders to arrive you suckkk

THERE WAS A WEBSITE MAINTENANCE THE TIMENI PROCESS MY ORDER THE FIRST ONE I THOUGHT IT WAS NOT SUBMITTED DUE TONTHE WEB RESPONSE OF HAVING MAINTENANCE SO I DID TRIED ONE MORE TIME AND INWAS SURPRISED THAT THERE WERE 2 ORDERS OF THE SAME ITEM ALREADY SO PLEASE PLEASE PLEADE CANCEL MY ORDER #*******. I ALREADY MESSAGE YOUR CUSTOMER CARE MANY TIMES BUT STILL TELLING ME THAT THEY CANT SEE MY ORDER NUMBER ON THE SYSTEM. PLEASE GIVE ME ASSURANCE TO THIS MATTER. THANKS.

Got 14.000p worth in my inbox, 8 items in total that i need to order. Camera, vacume, motorcycle side boxes and few other things. But i cant complete order. Shipping fee is 9200p. They are imbeciles. I told support many times already and they are clueless what to do. I cant order even a pair of 75p sunglasses because they cost 1006p in shipping. The 2000p action camera costs 1600p in shipping.

I cant wait for shoppee to get better, as many items they have no delivery options yet here in tagbilaran.

I purchased a Sony MDR XB450AP 102dB Extra Bass Smartphone Headset Black, which is 55% off so it only cost P299. I was excited and felt so lucky that I was able to take advantage of the promo, but when I received the item, I felt betrayed because they sent me a sony china made imitation headset that can be purchased in farmers market for P150. I will never purchased online again.

Very responsibles... the orders all time iare at time,. If is something wrong, they not have any discussion, just they fix the error an apologies with the person.

I was ordered car toys for my son in LAZADA and when i opened it, i found that the front and rear wheel was broken.
Not only that, the colour wasnt my order.

Would like to file a complaint about the product delivered to me it's very disgusting. The descprition of product is very confusing.
As you can see to my attached photos the description you gave are 35 cm& 45 cm and compared to a photo with ruler you can see that the meaurement are totally different. Actual size height is 9.7cm, length is 10.5cm. How I can use this tiny canvass bag? THEY SHOULD REVIEW THE RIGHT SIZE OR JUST PUT A RULER WHEN THEY GET THE PICTURE TO IDENTIFY IF IT IS TINY OR NOT!

Can you please cancel my order po? ORDER # *******. I really want the phone but my Dad just bought me a new phone so nadoble na po. Sorry po talaga,

Disappointed! I ordered different item, but they delivered it wrong, i return the item! But i expect that they will refund or something, but it not what i expected... But they returned it back from me! So now i didn't use it (the item), very disappointed its because its my first time to order for my self, but that was the first and last! I know hindi ako kawalan (sa lazada) pero naiinis lang ako kasi walang kang maka usap na tao sa lazada... But thanks anyway lazada, i will not order again!

Please save your money and NEVER ORDER FROM LAZADA. I paid for my order using my credit card and one month after, di pa din nadedeliver order ko. Serveral follow ups were made daily, pero wala talaga. NO CANCELLATION, NO REFUND.

Got my incomplete order from lazada last october for American Home Electric Oven and Rotisserie 18 liter AEO-18RTthru COD. Did sent it back, and order replacement, but the item is no longer available, I was asked to if im interested for replacement, so I ordered Transcend TS1TSJ25M3 1TB Portable Hard Drive (Green) as replacement. They gave me a new order #*******. It's already xmas and i still did not get my replacement. And to make the matter worst, the order number ******* is can no longer be viewed on their database. Their customer service really sucks!

I WANT TO RATE THEM NO STAR, BUT SINCE THERE IS NO OPTION TO DO THAT, I WILL GIVE THEM 1 STAR FOR THE VERY VERY VERY RIDICULOUS SERVICE.

I ordered a gift for my niece's birthday but delivered it to my address instead.My address is in Davao and my niece lives in Metro Manila.

I clearly indicated that the item will be delivered to the SHIPPING address which was my niece's address... And waaaalllaaah! The item arrived after 13 days to the WRONG address. WHAT A SHAME LAZADA!

Poor service!

I kept sending follow up emails after the item failed to arrive to the promised 1-5 business days time frame but nobody replied to the emails I sent.

Very very very poor service. I wish they will look into this matter or else they will keep losing customers.

I ordered a video camera, it arrived 2 weeks after and IT DOESNT WORK. I spoke to countless customer service representatives and THEY ALL GIVE THE SAME GENERIC SCRIPTED RESPONSE.

They also refuse to give the phone to a supervisor stating that they have steps before a call will be given to one, they have to file an INCIDENT REPORT. Which to me is bullcrap.

They also said that because they have a lot of suppliers they dont have any record as to who the supplier of the said video camera is. They also told me that their warehouse in MUNTINLUPA has no telephone number, same with their BACK OFFICE, they told me they only communicate with the two via EMAIL.

I am formally filing a complaint with DTI soon.

Bakit po wala kayo mobile number or toll free? Bakit po iisa lang contact number nyo? Bakit po hindi naka enable yung message nyo sa FB? Di ba mas convenient yun at mas madali kayo ma contact. I'm just wondering.

Purchased an a laptop memory which has gone faulty after a couple of weeks, warranty policy on website stated

Return-policy
We provide lifetime warranty, if the items are defective, Please notify us directly, we will arrange an exchange or refund for you.
Before return, please contact us to verify the detailed information. Further communication is needed.

Called and emailed customer service and they refused to acknowledge my claim and impose their 7 day return policy, i have now filed a complaint to DTI following the instruction posted on website http://www.dti.gov.ph/consumers/complaints

*UPDATE*

Resolution Timeline
12/12/16 Contacted Lazada though email and phone
After speaking to several service reps and supervisors Lazada continued to stick to their anti consumer 7 days return policy
01/16/17 Submitted complaint to DTI
01/18/17 received acknowledgement reply and endorsement from DTI
02/21/17 sent follow up email to DTI
02/28/17 received a reply from DTI requesting for action / on cc Lazada
Received a call from Lazada with instruction to return item
03/08/17 Refund completed

It took 3 months to finally resolve my complaint with all the headache and wasted time for such a small claim of 1160 pesos.

Lazada has some very good qualities, problem is they lack control of their systems. I accept that occasionally things can go wrong. This is where stupidity takes over. The "so called" Customer Service personnel have NO
IDEA what your problem is and are not interested in understanding. They will pass on the greatest load of B***S**T about everything except the answer to your question. They have a "Track Your Order" system that in the main is a total lie; they do NOT TRACK orders. They list when ready
To ship. They list "Item out for delivery" END! Nothing then, till delivery
So if you want to know where your order is, they have NO IDEA. After 3 days of trying to locate my order and 3 days of emails telling me to use Track My Order and me telling them, that it does not work, I finally received an email telling me that due the Xmas rush, my order was still awaiting Pick Up in Manila but they have put a PRIORITY on it and I should receive it in 5 days, As I received this email the courier was at my door with my order in DAVAO! I could go on about the total lack of control they have over their suppliers and their postings, but that's another story. Too many Lies and deceptions... As you can see from Lazada's reply, they still cannot reply without the B***S**T! I stated that my order had been delivered, but still they want to know if its outstanding in their reply! Whitewash, Sounds like concern! But still unable to address the problem direct...

Please cancel my order #******* yung standard delivery date po sana is from january 3-5,2016, eh anong date na po ngayon? And badly needed yun kase pang birthday gift sana nung jan. 3,2016. Yung isa is #******* delayed po yung delivery nyo hindi na po ako makapag hintay pa. Thanks!

I've discovered this site back in 2013, ordered my very first item which is a limited or hard to find copy of a ps3 game.It was my first time ordering online, it was easy and convenient. Time went on that i started using Lazada than any other shopping site in this country. But then i realized a few months later the change of their shipping policy, which is i did not understand at first until i almost ordered a USB extender which cost about 400php. When i saw the shipping fee, it was absolutly insane! 1000php+ worth of shipping just for a piece of wire and i thought it was mistake or a bug, but nope. It's real.

I could never recommend or shop here again and i believe there's a reason why Lazada changed their Shipping Policy, Only they know the reason on this sudden change and i know they'll say the same thing like "it depends on the seller's store cart" "depending on the minimum purchase" "depends on the seller" but no deep meaning behind this unfair change.

Don't fix if it ain't broke, i, d say.

Unless they find a way either reverse this shipping policy of theirs, but this new shipping policy is really anti-consumer, specially if you're living in the province.

UPDATE: It seems that this policy affects only for provincial regions (outside manila). If you are living outside of that, its doubles or even triples the shipping fee. Very anti-consumer people outside manila.

Buying a jacket worth 899 shipping fee us 1000 WHAT THE HELL? Really Lazada? It used to be free if it was aboce 1,00 and for a minimal fee if it was less. Never shopping here agin

LAZADA PLEASE CANCEL an item(SJCAM5000) at MY ORDER #******* cause i prefer to buy the one with the antishake. But it seems that i cant locate the cancel thumbnail. Please respond fast before you ship the wrong item cause seriously i will not pay for it, and lastly i shouldve cancel it yesterday. Please contact soon

I just hope na hindi nifiiflter ng lazada ang revies ng items, mostly kasi puro maganda lang ang mga reviews na makikita which is unbelievable. Llet the customer review the item whether good or bad so that it will help other customer decide if they still want to buy it or not. I think that would help customer and lazada too para maging reliable sila and hindi madala ang customer.

Sa office ko i-nadress yung order ko (#*******), panu yan leave na ako hanggang January... Panu ko makukuha yung item... pwede bang palitan na lang ang address? Kung hindi paki-cancel na lang... Pang regalo ko sa na sa christmas party eh...