Lazada

Please cancel #*******. I've been cancelling it for days, yet it is still being shipped. The order has been doubled and I can't cancel the other one. I only have money for my first order. Please cancel it immediately. Thank You!

If I search for something I get thousands of hits and only a small percentage of them are correct. But I have to look through pages and pages to find nothing. They seem to think if they offer a million choices they increase their chances of making a sell. I have complained for years but they still have JUNK for their search engine.

It's nice in lazada but sometimes more of the seller in lazada was gave a not good item. There's have a lot of fake seller they give a damage item to consumer i hope before lazada accept seller they really know if it's good or nice seller

This has reference to the refund of my payment for the defective cellphone I purchased for my son in Lazada.

After 2 months, I haven't received the refund. Please Lazada, improve your customer service!

I am trying to order a lamp worth 198.00 Wow? The shipping fee is worth more than the worth of the item. No more free shipping even if my order is worth 5,000 pesos. I have a screenshot of the computation to prove it! Screw Lazada!

Before i am disappointed of the items that i had purchased. But now i received the item in good order and i wasn't expected that it wiil arrived beforehand. I'm happy and contented about the quality now as well as the price. Thank you so much for being punctual and having a very polite delivery personnel. Keep it up lazada. More power to all of you.

I returned my item with the new tracking number **************. I am not sure if I will still received my replacement. Please monitor this Lazada. I still trust you. Will I still need to send that tracking number to you on my email address? Thanks!

I did a lot of research enable to connect with you but can't find any. I tried to follow the instructions on your site on how to cancel but there's NO CANCEL BUTTON there! Please cancel it for me, I believe it's still doable since the order has not yet shipped. Thank you so much.

This is Lazada CSR email last December 29,2016. Until now, i'm still awaiting for my refund.

"This is in response to your previous correspondence, (#*******).

You may reply to this email for further assistance.

Kristine, Dec 29,5:56 PM HKT:

Hi Jose,

Good day.

We are sorry for the inconvenience that this may have caused you. Please be informed that your refund for your order number ******* is already in process and your refund via Bank transfer may take 3 to 5 banking days. May we suggest to coordinate this to your issuing bank.

We hope for your utmost understanding regarding this matter.

To know more about refund, please refer to this http://www.lazada.com.ph/helpcenter/returns-refunds/#answer-faq-return-ans.

Best regards,

Kristine | Customer Service | Lazada.com.ph"

No way to know current shipping status aside from the one in the app. It has been stuck in shipping for almost 1month. Careful because they sell china phones/counterfeit items. It has happened twice now. Will no longer order from lazada.

I just want my item, I paid and you confirmed the stock is at the warehouse already is ready to be shipped. Why am I still receiving a cancellation email? Just send it to me, alright? I wanted my camera for Christmas! I ordered it since 13th Dec 16.

Please, may I receive the item within this week?
The delivery schedule is December 26-31,2016. Please do not let the package be delivered beyond this date, I need it badly before January 1,2017.
I intentionally chose the item because its delivery date fits exactly for my needs. Please, please, please, please, please.
By the way, thank you for the immediate reply the other day.
Order number: *******

I want to cancel my order ******* because i already ordered the same items. I have received the cancellation approval, yet i also received that it was shipped. Please Lazada. I don't want to pay twice the money i have.

Before I started ordering at Lazada. I checked for reviews from other people and OH MY GOSH ang daming negative feedback! I was nervous, but I went to order my contact lenses there. To my surprise, everything went great. Fast delivery, and my item was not damaged. My trust was gained and I ordered three more items. One of them came earlier than the other two, even before the date stated at the website! I was so happy that delivery was so fast. I should be expecting the other two items to arrive at May 17-20, but I will be receiving them right now!

Really fast delivery, I love it! They always maks sure you are informed if your items are still being verified or are already ready to go. The quality is good, just what I expected!

It's almost three weeks now since i returned the item, but i didn't receive yet any refund or update. They told me to wait for 1 to 2 weeks but until now, i never receive any. I tried to reach their contact number, but nobody answers the line even though I've tried dialing it for how many times. I am worried now if i can get my refund or replacement or my money will just gone that simple. Tsssk. Very disappointing!

I have been a patron of Lazada for more than two years now. But last time I was planning to buy an item, I was shocked that the shipping fee has skyrocketed. Before, once your order reaches 2,000, shipping fee is free. What has gone wrong with you Lazada? You made a terribly wrong move, you just lost a loyal customer. To the idiot that came up with that idea "Shove the shipping fee up your $#*!!"

Will purchased a fujidenzo washing machine but shocked with the shipping fee of 2600+ why lazada did this kind of thing? Before it was just 500+ only on our area but it triples now. We buy online to be convenient but it was way to much the cost of shipping fee of lazada today, its like the mall is much more cheaper now.

I always did online shopping at Lazada and many of the orders I've placed since the past year arrived on time, never have I experienced that the expected delivery date was not met, well, until now. I ordered a Logitech M170 mouse which was on sale on November 20, along with other items, which arrived barely 2 days after I placed the order. The only thing left to do was to wait for the Logitech mouse to arrive, which was I think the first item I checked out in the order that was processed. Until now, I haven't got an email telling me that the item was gonna be delivered. So I'm stuck on waiting for the item to arrive.

When I came back to the My Orders page, I was about to click on the Logitech M170 product info, but was surprised to find out that the product information cannot be retrieved.

So what should I do? I can't just sit here and wait for an email to arrive. I want to get it cancelled so I can order another item.

Lazada! I just received my Sony extra bass headset yesterday and when I used it the sound was so horrible and it was not balanced, the right side of the headset was louder and the left side was the opposite. I had to return it and get a replacement of another item not the same one. Is it possible to order another item that cost a higher price and I will just add the remaining of it?

Should I buy or not? I tried itruemart and they were legit and so satisfying but they are closed now. And I wanted to buy online because the items in the SM Sanlazaro are overpriced fake specifically at the fourth floor where the gadget items located such as earphone and sd cards. Anyways these reviews from lazada is about 70 percent bad, omg. Now, where can i buy original items here in the Philippines? Fk

I paid over 16,000 for a 65" Samsung Curve TV with "free sound bar". After receiving a message from Lazada customer service saying they won't accept COD and for us to send it via M'Muehler. We sent the money and the TV never got delivered and no money back! We have all the messages from Lazada and they refuse to reimburse us our money. I refuse to ever use them again.

I was searching a product online and sort of want to buy it. Though the problem was i could not find a local seller for it. Then i remembered i have a lazada account. Loged in, checked the product and to my surprise. It was available for cash on delivery and at a low price too. Very low... seems sketchy. But anyways i tried lazada out. Lets hope good things happen after this: D
Might update after receiving the item with the expected date of 5-26-17

UPDATE: Item received :D received a day early too :D also in good condition :D thank you LAZADA :D

I ordered an item from Lazada which they cancelled as the wrong price on the web site. As I had already paid for it even under Vietnamese law the ownership off the goods passes to me and the terms and conditions do not apply.

Sometime ago I put this in the hands of DIMAC Law firm. Who have written to Lazada and they have not replied. They have also tried to contact the CEO but yet again this is being ignored. Is there any explanation why before I instruct my Attorney to take this matter before the courts?