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Lazada has a rating of 1.8 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 988th among Electronics sites.
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Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada
I usually buy my cat food, electronics, clothes and food stuff because they usually fulfilled their 48 hour delivery. However, my past orders are now at least 5 days overdue and when you track the order, they are sitting in their collection hub center and not moving at all. I called customer service but that was a very disappointing experience as they kept saying it would be out for delivery soon. I asked for a specific time frame but they could not offer any at all. This is Lazada's own logistic company and they can't fulfill their delivery at all. Truly disappointing to see this once great seller declining right before your eyes.
I have posted a one-star review about my bad experience on using Paypal for Lazada transactions. Again, order was automatically cancelled (Oct. 23,2016) but balance was deducted. Promised of 1-3 business days reversal of Paypal balance (P 2,498.00). After three days, no refund yet.
UPDATE:
I sent multiple email after five working days. Decided to file an open case with Paypal (after 3 days, but did not get any response from Lazada). I gave enough time and patience to wait for the reversal. I then decided to shoot ANOTHER message on Paypal Resolution Center and Lazada today Nov. 3,2016. Half an hour later (or maybe less), I got a reply from a Lazada rep recognizing my dispute case on Paypal. She confirmed that it has been resolved now. Went to my Paypal account and YES my money is back!
It took 7 business days and multiple emails to Lazada and a dispute case to Paypal for my refund to be processed. I was promised of 1-3 business days when I first called.
I would say I am RELIEVED (that my money is back) but not satisfied.
Just read other posts complaining on undelivered items via LBC, ordered car stereo once and did not materialize, tried tracking it and found out it was shipped out but they somehow just stored it at their warehouse, did not receive any calls from them, second order via other courier services went well without a hitch, you may want to evaluate LBC' s performance.
Thanks for your feedback, Pasion. No worries, all suggestions, feedback, petitions, opinions and issues coming from our customers are all being forwarded to the management for proper action. We hope this wont stop you from shopping at Lazada. We value you and your feedback because you are important to us! Good day.
Lazada got my money but never send product... and by the way all product come from china. This is the worst company online ever, even monkey do better.
Hi Paul W., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
It has been 6 weeks since I placed & paid for my protein milk and Lazada cancelled my order 2 days after payment. My money is still NOWHERE to be found and they are not responding to my emails. So what now? I'm supposed to let go of my hard earned money? PLS DO SOMETHING ABOUT THIS. I am definitely not happy and I will discourage every people I know from using this site.
Hi Micole F., we're sorry to hear about what happened on that. By the way, may we ask for the order number so that we can check it?
I would like lazada to know that i'm not happy with their customer service! If my item is shipped? Through LBC i don't care cancel my order! #*******! I won't pay it-will not-never will.
Hi Diana, we're sorry to hear that you want your order to be cancelled. Upon checking your request has been noted. Thank you!
Hi Lazada
I've been buying things from your store and used credit as my method of payment. But now when I'm trying to buy something it declines my credit card payment? Please fix this
Thanks for letting us know about this, Nathan and we're sorry that you weren't able to use your card in paying. Is this the same credit card that you're using? For more concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
PLEASE DO NOT BUY ANYTHING FROM LAZADA. EVERY TIME I PURCHASED AN ITEM IS ALWAYS NOT WORKING. IT'S VERY HARD TO CONTACT MAKE A COMPLAINT! MOST OF THEIR SELLER ARE CONNING BASTARD SO PLEASE STAY AWAY FROM LAZADA BECAUSE LAZADA ITSELF CAN'T HELP TO SORT OUT ANY PROBLEMS WITH THE THEIR SELLERS. I TRIED TO CONTACT THEIR CUSTOMER CARE IT'S HOPELESS! I TRIED TO BE FAIR AND UNDERSTANDING BECAUSE OF WHAT WE ARE ALL GOING THROUGH WITH THE PANDEMIC BUT WHY THERE ARE CONNING PEOPLE LIKE THIS SELLER WHOME I BOUGHT THE SD CARD, HE/SHE SENT ME A FAULTY ONE!
Tip for consumers:
PLEASE DO NOT BUY ANYTHING FROM LAZADA. EVERY TIME I PURCHASED AN ITEM IS ALWAYS NOT WORKING. IT'S VERY HARD TO CONTACT MAKE A COMPLAINT! MOST OF THEIR SELLER ARE CONNING BASTARD SO PLEASE STAY AWAY FROM LAZADA BECAUSE LAZADA ITSELF CAN'T HELP TO SORT OUT ANY PROBLEMS WITH THE THEIR SELLERS. I TRIED TO CONTACT THEIR CUSTOMER CARE IT'S HOPELESS! I TRIED TO BE FAIR AND UNDERSTANDING BECAUSE OF WHAT WE ARE ALL GOING THROUGH WITH THE PANDEMIC BUT WHY THERE ARE CONNING PEOPLE LIKE THIS SELLER WHERE I
Products used:
I HAVEN'T PURCHASED ANYTHING YET AS I AM WORRIED THAT I WILL END UP WITH ANOTHER CONNING SELLER ON THE INTERNET.
Hi Calmia O., we apologized for the inconvenience this has caused you. Upon checking, our team already processed your refund for this faulty item. It was credited on your Lazada wallet and may use on re-ordering any item on our website. Thank you and stay safe!
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Please cancel order ******* My36 myphone. Its been more than 2 weeks for item delivery. Out of the country now and hndi ko mhihintay ang item. Purchased the item direct store no hassle. Kindly confirm once order has been cancelled. Disappointed on thw long queue for customer service..
Hi Maria, upon checking this order has already been cancelled.
If you buy an item that is worth 30 it will have a 50 shipping fee so purchasing 10 items will cost you 800.00 broken to 300 for the actual purchase and 500 for SF. Even the items that the merchant is selling in bulk or set that shoud be considered 1 purchase and should have one 50 shipping but, but no it will still depend on the bulk/set numbers. They are a total RIP OFF! Be warned. A SCREENSHOT IS AVAILABLE.
Hi Byam A., we understand how you fee about our new shipping fee policy. Please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I was very disappointed with Lazada! Just received the item which I ordered yesterday. The size I received is not the size I ordered. I was planning of returning it but then I just found out with one of my friend she encountered the same thing. Sobrang tagal nang replacement! Sometimes hindi pa daw na accommodate. Sobrang disappointed ako guys! I won't try again on this buying site EVER! So I discourage others don't dare to purchase at LAZADA. You'll get disappointed too.
I bought a tv last nov 15 and delivered on nov 19 and it get stop working on 23 and i fill up the form for returns they response its been a week now and nobody is picking up my items and i spoke to their 4 live agents they just playing on what theyve said its all same what they telling me. And nothing happens lazada sana wag n kyo mag sold ng defectived items and sama bilisan ang aftersales service
Hi Neil s., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Say that Import tax already paid. Had to pay it myself and now they won't reply having made me go all way myself to Post Office to collect item. Where is my refund for TAX Lazada? 100% bad service.
LATEST IS THAT THEY HAVE REPLIED TO ME VIA THIS SITE. HOWEVER, THEY HAVE REQUESTED MY BANK ACCOUNT DETAILS 3 TIMES WHICH HAS BEEN GIVEN 3 TIMES. STILL NO MONIES REFUNDED. ***BE CAREFUL***.
Thanks for letting us know about this, Tony. Item's taxes MUST only be paid once. We suggest that you may call our CS hotline at 02-7958900 for further assistance and let them know about the scenario, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I has been 2 months and I have not received my refund. Then I finally had to settle for a voucher, which I will be forced to use on their store. This has been THE WORST customer service I encountered my whole life.
Hello Karen, we understand how you feel and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I already have 3 transactions made from lazada and so far they delivered the items fast and correctly and those CRS representatives were really accommodating, but still had a bad experienced from lazada, they also cancelled one of my order which is ceramic pan which i waited... and a bad item that i received (the powet bank) because it was deffective so i returned the item back. After 1 week it has been replaced. But i just got disappointed! The item has a void sticker on it side which i believe that the item was just a repaired item. I thought that my replacement item was a brand new but when i tested it, it was another deffective item (power bank). Now i am going to send it back again for the 2nd time and will wait for another week for my refund!. :(
Good day, Lazada!
I would like to cancel my order ******* because of some personal reasons, I hope you don't mind. Sorry!
Thank you for your consideration.
Hi Russel, we perfectly understand your reason for cancellation and rest assured that your request has already been noted. Thank you!
I placed my order last Dec 22 2016, its already 26. On your email, it should be delivered today. Whats the status then? Should i cancel or wait for another week? Order *******
Hi Mara C., thank you for accepting our call. As per our conversation, please anticipate delivery of item since as per our standard delivery time frame, it may take within 1-7 calendar days (excluded of Sunday and Holidays) for delivery within Metro Manila. You can read more about Shipping at http://goo.gl/RoRVij. Thank you.
It took over a month before the package arrived, when they promised to have it delivered in two weeks' time! I WILL NEVER BUY FROM LAZADA AGAIN! IF YOU'RE THINKING OF BUY FROM THEM, DON'T! WHAT A SHAM!
Hi Vice, we're sorry to hear about your recent experience with Lazada. Your feedback has been noted and rest assured that we will continue to improve our service to prevent this from happening again in the future. We hope that you'll still consider buying an items in Lazada. Thank you.
I ordered two mini hifi systems on LAZADA. Payment at delivery so did not have big concerns, thinking I would reserve the right to refuse delivery of excessive delay.
First thing that went wrong was that when submitting order, message appeared that site was under maintenance please try again later. Happen some times and when finally I got through (so I thought) I received 4 order confirmations, meaning all went through despite error message.
I write customer service on their contact form, receive confirmation but no reply. End up calling them and get thing sorted and 3 of the multiple orders cancelled over the phone.
Then we receive the one hifi from LBC, again same story writing on contact form - receive confirmation but no reply. Hen I call customer service, I am told other hifi sent with 2GO?
During this on LAZADA order tracking nothing updates stop at the warehouse, no info on separate shipments and so on.
Would I buy from them again? Sure if it is something I really like and if cash on delivery terms. I will not use my credit card at this time dealing with them.
I placed an order but found a better item but I was unable to cancel my order all the time it said "error trying to cancel" it's very annoying and causes problems so puts you off ordering again
Hi, John. Please be reminded that we "Cancel" button is available within 6 hours after your order has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Again a fake delivery from Lazada - Ninja Turtles. Since they work with the cheap Ninja Turtles. I always get fake delivery dates. The reason - the poorly bad delivery service has to deliver twice - else he would not earn money. I complained already by Lazada and asked for the former delivery service (LBC). But complaining at Lazada is like the delivery service from Ninja - USELESS SENSELESS. I transfer to Shopee, Banggood and Aliexpress!
We're sorry to hear about that Heiko H. By the way, can you please provide us an order number so that we can check and explain what happened on the delivery of item? Thank you.
I too have been a loyal customer of Lazada since moving here and I tried to order a few items and each case the shipping was well over 1,000 pesos?!? Some of the items were only 400 pesos! According to their policy this depends on the amount purchased from the seller?!? Hello YOU ARE THE SELLER LOL. If you use different sellers NO ONE WOULD EVER REACH WHATEVER LEVEL YOU ARE REFERRING TO?!? CHANGE THIS POLICY BEFORE YOU LOSE MORE CUSTOMERS :(
Hi Robert W., thank you for giving a feedback on our new shipping policy. Our customers are always welcome to give their most honest opinions. No worries, we will surely raise this suggestion to our team. We do hope that in time, your satisfaction will be attained by our offered services.
For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
One item/order of mine paid in advance stipped moving when it reached LEX LAZADA DELIVERY. Now, it says when the suppliet gets the item back, i will get my refund. How long will that take? Forever? Money gone? The other item i order, which hoxh i also paid in advance, was canceled by the supplier. And I haven't received MT MONEY. I've followed up too many times already and no reply.
Lazada do not check quality of the product the Micro Touch Switch Blade Hair Trimmer All-in-One Head To Toe Groomer is FAKE it doesn't work at all. Very poor material, very cheap quality... Product not working. 7 eleven do not accept the return, I visited 4 branches already
Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I want to buy =A4Tech KRS-8572 A-Shape PS2 Keyboard and Mouse (Black)=
Here is the link- http://www.lazada.com.ph/a4tech-krs-8572-a-shape-ps2-keyboard-and-mouse-black-*******.html = its 459 pesos but when i click add to cart i can see the sub total is 5,278.15... icant buy the product because its expensive. Help me please
We're sorry to hear about that, Clark. We suppose its because of the shipping fee glitch. For this we suggest that you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
I bought my samsung galaxy s5 from them which is supposed to be waterproof, high quality front and back cameras and high speed video recording/slow motion. When I received my s5 from them, not only is the light from the left menu button is broken, but the whole phone is $#*!ed. Poor camera quality, hangs and heats all the time. Cant record videos in slow motion and when I tried turning off the alarm with wet hands, it HANGED.
IT IS OVERALL A $#*!TY EXPERIENCE. BUY AT YOUR OWN RISK. THESE PEOPLE DONT EVEN CHECK THEIR OWN PRODUCTS.
Hi Mayete, our sincerest apologies for the delayed response and for what happened your recent order. Please be aware that we have Returns policy where in you can ship your item back to us for a refund or replacement. Once we evaluated your item and met our requirements, your request of refund/replacement will be processed immediately. To know more about our Returns policy, please visit this link http://bit.ly/14xShiP Your patience and understanding is highly appreciated.
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Hi, thank you for letting us know about what happened. Anyway, we would like to extend our apolgy if the reversal took too long to be posted on hour account. Regarding this concern, we will forward this information to management so that it won't happen again. Thank you.