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Lazada has a rating of 1.8 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 988th among Electronics sites.
This company does not typically respond to reviews
Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada
I usually buy my cat food, electronics, clothes and food stuff because they usually fulfilled their 48 hour delivery. However, my past orders are now at least 5 days overdue and when you track the order, they are sitting in their collection hub center and not moving at all. I called customer service but that was a very disappointing experience as they kept saying it would be out for delivery soon. I asked for a specific time frame but they could not offer any at all. This is Lazada's own logistic company and they can't fulfill their delivery at all. Truly disappointing to see this once great seller declining right before your eyes.
Because of your New Shipping Fee Policy, the shipping fee is more expensive than the item. I will not shop here again if you keep your New Shipping Policy.
Sarap i treat yung sarili mo paminsan minsan pero kung yung treat mo sa sarili mo e kaiinisan mo lang pala wag nalang! It's my first time to order sa lazada ang saya ko din kala ko ang ganda rin parang sa shopee lang. I joined on their promo last November 11 which is lazada 11.11 I'm so happy na sale pala yung book na gusto ko. So I order it to ABS-CBN publising and I buy it, so ang currier is The Lex PH ang saya saya! So the delivery period is from nov 15-21 at nag antay ako then nung nov. 17 dumating na yung delivery man ang saya saya ko pa pero when he gave it to me mali yung item book inorder ko pero parang box sya ng singsing so hindi ko tinanggap then naiinis talaga ako ng sobra. So i wait kung irere deliver pa pero walang dumating potang ina. Nakaka inis lazada naka ilang report na ko pero walang kumikilos. Hindi na ko mulinh oorder sa inyo pakyu!
Hi Marvin M., we understand your disappointments and we appreciate that you reached out to us. For us to better assist, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I got scammed by a guy named Jake Cortez. He asked 50 percent of the payment through cebuana and i sent it to him. He sadi its an agreement with the merchant. The merchane is Fone Style
Hi Ashley M., we apologized for what happened on that. By the way. Please be advised that we do not have this kind of process. We also have indicated a disclaimer via email and it also shows after placing an order to please do not entertain any call for someone asking for payment since that is not legit. Thank you.
I ordered 2 items Jan 8 and still haven't recieved any. Pls call me me if possible and explain the reason behind this. ORDER # ******* ORDER # *******
Hi Abe, we checked your order 334111472 and confirmed that it has already been shipped out via LBC. Rest assured that you will be notified once your item is about to be delivered. Please also be aware that our delivery time frame for orders outside Metro Manila may take 12-14 business days. Thank you! :)
Nag order ako ng nu-x mg100, pgka bukas ko, may damage na sa looban ng box. Pag. Check ko sa adapter bali ipin nya, kaya pinadala ko kanina sa lbc.
Tanong ko po, gaano katagal maipapaship yung replacement item?
Need it badly for an event.
Salamat po at pinaalam nyo ito sa amin, keith. Madalas po kasi ang time ng pagbalik ng item sa amin is kung ano rin po ang delivery time frame for your location. For your returned item concerns and follow ups, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Hi until now wala parn akong nrereceived na message simula ng isinoli ko yung product ano na ba ang nangyri magrereklamo na ako nyan! Yung action camera iyon na di maisara ung waterproof n cover ng camera first time kong umorder at nakakadisappoint naman ang kawalan ng aksyon nyo porket nakapagbayad na ang customer. Grabe kayo Lazada! Nkakahighblood!
Salamat at pinaalam nyo ito sa amin, Jane at pasensya na rin po sa nangyari. Pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
Nag order ako nung revolution sale, tpos na delay ng two weeks yung delivery, nang dumating maling item at hindi umaandar, so i returned it. Nung binalik na, sabi naman hindi na available yung item, pero kung titignan ko sa website available pa naman. Sabi nang CS bibigyan ako ang refund via voucher, until now wala pa run. Hassle talaga! Pang bday gift yun, e natapos na ang birthday, palpak pa.
Thanks for bringing this matter to our attention, Michael. May we ask for the order number associated to this concern so that we can look into it and help you? Good day!
Hi! Good Evening. Gusto ko po sana ireplace yung inorder ko pero I accidentally lost the invoice, pde ko pa din po ba dalhin sa LBC with Return form lang po? Thanks
Ganun po ba, Maria. Pwede nyo po i-download ang aming Online Return Form using this link: www.lazada.com.ph/return/. Tawag na lang po tayo sa ating CS hotline para iprovide ang RTN na ibibigay sa inyo ng LBC pagbalik ng item. Good day!
I have ordered several products in Lazada. So far, lagi ko naman syang narereceive on time, minsan mas mabilis pa sa expected na date ng delivery. Maganda ang LEX service nila. Hindi ko pa nattry yung pag ibang courier, pero mukhang hindi maganda dahil sa dami ng reklamo ng ibang customers.
Hi Abril C., we are glad to hear that you loved our service and it all arrived in the right time. Regarding this concern for delivery under other courier, no worries we are already working on it to make sure that this kind of concern won't happen again. We already raised the concern to higher management to conduct an investigation for this. Thank you.
Ok naman ang mga items na nabibili ko, magaganda quality. Suki na ko ng lazada since 2013. Hindi ko na mabilang yung mga na COD ko rito. Na tropa ko na nga ang delivery boy ng LBC, pag napuntahan ako sa shop lagi ako sinasalubong ng ngiti at sasabihing "may lazada ka na naman!" Pamilya, mga kaibigan, ginagawa na kong taga order sa lazada. Big help din yung vouchers & discounts. Before you place your order, read first the reviews and rating of an item, full specs on google, for gadgets/electronics, watch the performance on youtube to avoid disappointment.
Hi Christine, thank you for shopping at Lazada. Your feedback is highly appreciated! :)
I am aware that is an international order... if u are aware then you should have not given those dates expected delivery of the item. I made lots of orders from wish.com in china and they are even reliable and dependable with regards to items ordered online. If late they will give full. Refund. But this site simple status only you dont give updates... how come you are the only ones seeing the status of orders what about those who signed in... there is nothing and no updates. You didnt send emails what is the status where is the item... if i didnt call you or send you emails.
Really a big disappointment... i should have ordered the same item at wish.com. Parehas lang pala. Kala ko pag sa inyo oorder at least malapit na kasi pilipinas. Nagsayang pa.ako.ng overseas call para lang malaman ko ung status ng order. Kayo lang pala nakakaalam kung nasan na ung item. Dapat kinontak. Nyo ung seller... napadala na ba nila ung item sa pinas?
Hi Lanie S., as checked, your order is currenlty on process. By the way, can you please confirm if you are aware that your order is an imported item? If not, please be advised that it is imported and as per our standard delivery time frame, it may take within 20-30 calendar days (excluded of Holidays and Sunday) for delivery. You can read more about Shipping at http://goo.gl/RoRVij. Thank you.
I bought assorted chocolates from Lazada and they didn't deliver the right one and some stuff were missing.
Hi Austin B., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Follow up ko lng po ung order #*******. 6 days na hnd pa dumadating ung package. Then ng ask ako sa lbc humihingi cla ng tracking number. Wla ako maibigay na tracking number ksi hnd nmn ako nabigyan ng lazada...
Hi, Ry A. As per checking po, JRM at hindi LBC ang magdedeliver ng order nyo with tracking number JRM100018026. You may expect the delivery po within this day hanggang early next week. For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
One month and one week na order ko sa lazada hanggang ngayon wala pa, nung november 8 pick up ng 2go for delivery door to door supposedly sa umorder, sobrang kupad serbisyo ng 2go, dapat tanggalin na yan ng lazada bilang ahente nila para d sila masira kasi sila sisisihin ng customer pag d nadeliver on time mga orders.(bigwas)
Tip for consumers:
dont buy at lazada and dont send package via 2go, they are the worst.
My ORDER # ******* is a case of a fake item, I returned last Feb. 14 thru LBC. Then after more than one week I never received any notification or notice from LAZADA about the returned item until I called them to make a follow up. I called 4 times in a month after the return and they just promised me that they are doing all the best they can to prioritize my concern (that's why it took more than a month of no progress!). Then finally after a month my case has been escalated and my returned item has been evaluated for the first time. Well after almost 6 weeks LAZADA has granted my refund, but instead of depositing my refund thru the bank I stated, they send it thru LBC money remittance than I don't have any idea at all because I was not informed at all. So now, I called again to make a follow, and I was told that I didn't gave any bank account details that's why they sent it thru LBC. What the hell, I think I called them 10 ten times to address them regarding my case and had given them all the details to resolve the problem. Today is April 12 and they said, I'll be receiving my refund within 3 to 5 days which makes is two months from the time I sent my returned item thru LBC. WOW, 2 MONTHS IS THE PROCESSING OF REFUND!
No worries, Jonathan. We have already processed a manual for your concern. This time, we will deposit it to your bank account. Please expect your refund within the day on Monday. Expect a call from us on Monday as well. Is there anything else we can do to help you. Good day!
Palagi akong naorder sa lazada ok naman. Dumadating agad bago pa ung delivery date... but last april 18,2017 is my worst experience in lazada nag placed ako ng order ko, until now april 25 my item was not delivered yet... eh metro manila lang naman ako. Sabi pa nila sa april 21 idedeliver ung item na inorder ko... tskk baka april 21,2018 pa yata
Hi KING K., please be advised that as per standard delivery process, it may take within 1-7 calendar days (excluded of Sundays and Holiday) if you are within Metro Manila. By the way, can you please provide us an order number so that we can check it? Thank you.
Free shipping? Never gona happen!
Something wrong with the item bbn ought? Then the SELLER must approve the return, refund! ARE YOU KIDDING ME LAZADA?
Hi Markus H., we do understand your concern as a customer and we appreciate that you reached out to us. In line wit this, once we encountered a problem to the item. Feel free to return the item on any LBC outlet that nears on your location. You may also coordinate this matter to the Seller of the item for further assistance since we have a Direct Return To Merchant Policy. You may also click on this link http://bit.ly/2pgyS3c for more details about our Return policy.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
It says item was out of stock so i placed another order. I dont want to pay for two orders. Please cancel it. Thank you
Hi Sapik J., thank you for accepting our call. This concern has been resolved since you already received the item.
I was told the guarantee on a new Tablet is only 7 days, a world first for me. Better to buy from a local shop.
Hi, 7 days is Lazada warranty if that item is under 100% Buyer Protection or items that came from the seller. By the way, can you please provide us an order number so that we can check and explain it to you? Thank you.
Nalilito ako kasi sabi nyu 5-12 working days 2 weeks na poako nag aantay from may 3 until now po tpos ang sabi nmn sa 2go website out for delivery na ng 12 of may pero may nakalagay pa na in transit. Gusto ko lang maupdate about sa delivery status ng order and also wala pa ako narerecieve na txt galing sa courier. Gusto ko kasi ng item sayang nmn kung mamimiss ko yung delivery. Response asap
Hi, Ren. As per checking with 2GO's tracking tool, your order is currently in transit with TN L2280929J. Actually, order is still within our standard delivery time frame of 5-12 business days since your location is outside Metro Manila. Iba rin po ang time frame natin sa mga POWERBANKS (dahil kadalasan via SEA po ang transportation nito) at IMPORT item na may 15 - 20 business days or 20 - 30 calendar days. Makakareceive naman po kayo ng notifications once out for delivery na ang inyong order. Para mas madaling malaman ang status ng order, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
Kinancel nyo order without informing me. The $#*! now i ordered again using my friends credit card because nabawasan na ung sakin dahil sa order ko na kinancel nyo lang. Here is my new order number ******* paki replyan ako sa email ko bago kau gumawa ng hakbang na d katanggap tanggap *******@yahoo.com.ph
We're sorry to hear about this, Sir Ramj. As per checking po uli sa ON na binigay nyo, automatic po itong kinancel ng system. Possible pong may naging mismatch sa information ng credit card upon ordering. However, no worries po dahil refunded naman na po ang payment nyo for this. For other concerns po, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
4 items delivered all sucks.
First is yung breakfast maker, sira yung pihitan.
Second, the remote control car nakailang battery na kami hindi padin sya umaandar.
3rd is the other remote control car. May defect ung remote control. Basag ung isang pindutan.
4th is yung tent na parang nabaha dahil sobrang baho nya pagopen ko nung plastic. At sobrang dumi ng bag tent. Sira pa yung zipper. Buti nalang ayos yung tent pero faded na ung color. Napaglumaan na kumbaga. :(
We're sorry to hear about that Michelle q. By the way, may we know the order number so that we can check it? Thank you.
One of the items I ordered arrived yesterday, but when I assembled the baby rocker, the metal braces are not aligned. Tabingi hindi comfy si baby. I want to return the item but the return form is not included in the package. The delivery boy only gave us the receipt. Can i still bring the item to LBC even though i don't have the return form? And by the way, dalawang rocker ang order ko baka naman pag dating nung isa pa may defect din, paki check niyo naman bago idispatch. My other order diaper bag ang dumi tsk tsk
Pasensya na po sa lahat ng nangyari, josephine. Yes, you may still return the item without the Return form. But you may also download it via this link: www.lazada.com.ph/return/. Pwede nyo rin pong ibalik pati na ang diaper bag para ma-replace po. For further assistance po, pwede po kayong mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
I have ordered twice for a watch which cost 539, I was given a transaction code, I trace my order almost for a week tracking the transaction code that they have provided but to my disappointment no transaction reflected, are you for real? Why in the hell you are in this business if you doesn't know the value of customer service? Close your on line store no customer satisfaction, pang first order Lang pla kayo. Magsara na kayo Ayaw nyo yata magbenta eto dapat motto nyo D E C E. P T I O N pa more! Walang kredibility na online store. Magsara na kayo!
I was so disappointed because I ordered Colourpop "HIGHBALL" ultra matte liquid lipstick then LAZADA gave me Colourpop "MARS" ultra matte liquid lipstick. Another thing is that I was only able to use THAT Colourpop "MARS" ultra matte liquid lipstick (which costs 1,200) for 2 WEEKS ONLY. SMH -.-
Tip for consumers:
Be careful...
We're sorry to hear about your concern, Sharmaine. For us to process your refund/replacement, please access to our Online Return Form by logging in to your account then click the SKU of the item you want to return. State clearly the reason for returning the item, fill out the necessary fields, take note of the RA CODE (write in it a piece of paper and put it inside the package of the item you're about to return) and return it at any LBC outlets near you FOR FREE. Then you may call our CS hotline at 02-7958900 and provide the Return Tracking number, email us at lazada.com.ph/contact or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
Hi Joshua D., we understand that you are one of our valued and you are highly appreciated. However, this new guidelines regarding our shipping policies is applied to all our customers.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!