Pwede po ba i-resched ang delivery ng order ko? Kasi yung time frame is july 29-august 2. May urgent thing kasi akong aasikasuhin bukas and makakabalik ako august 5 pa. Eto po *******.
Please Cancel my order # *******. Nahanap ko napo kasi yung nawawala kong item na to. Dikorin po magagamit sayang naman po. Thanks Lazada! More power!
Hi, Riwel. As per checking po, delivered na po ang status ng ON na na-provide nyo. May maitutulong pa po ba kami? Let us know.
In shipment na pero di parin dumadating. Tom ung deadline. Madalas maaga dumating pag bumibili ako. So yeah. May pag gagamitan kasi kaya gusto ko agad makuha
Order number *******
Hi, Joseph. Pasensya na po kung ganun. Possible pong ang nakikita nyong item na naka-post ngayon is not exactly the same ng item na inorder nyo. For sure it has a DIFFERENT SKU po kesa sa inorder nyo and from different merchant. Ang order po kasing ipina-process ng Lazada is the SKU na inoorder ng customer. Para mas madaling malaman ang status ng inyong pending orders, please click this link: http://www.lazada.com.ph/orderstatus/. May maitutulong pa po ba kami? Let us know.
Mukhang lumipat yung ibang staff ng shoppe sa lazada ah, dati wala kayung delivery charge, ngayun meron na, anu to gaya gaya, cross out nyu muna mga bugos buyer nyu uy, mga ulol, mag sasara din kayu,
Hi JC M., we understand your disappointments and we appreciate that you reached out to us. No worries, we'll make sure to continuously improve our services and never fail to meet your expectations.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Please cancel my order #*******. Wala ako pambayad. Akala ko din nanalo ako ng coupon pero nung sinubukan ko di naman gumagana. Pasensya po. Sana maunawaan nyo. Salamat.
Hi Analiza, thank you for taking our call. Your request has been processed. Thank you!
Hindi sayang pag hihintay ko sa inorder ko :) sana lang may panukli yung nag dedeliver hehe pero all in all no prob, kahit sa item, sealed at maganda pagkakabalot. Thanks :)
Hi Mark j., thank you for your feedback. No worries, we will forward this concern to pertinent department to avoid happening this incident again. By the way, enjoy your item and looking forward for more orders from you. :)
Pano po i cancel yung order pag hindi dumating sa date na binigay ng lazada? Or pwede bang hindi sya tanggapin pag nakabili nang bago dahil sobrang late yung delivered?
Thanks for letting us know about your concern, Edmar. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!
UPDATE: PLEASE ANSWER MY CALL, HALOS DALAWANG ARAW NA AKONG NAG HIHINTAY NG REFUND KO. WALA PARIN AKUNG UPDATE SA PERA KO... PLEASE NAMAN... YONG CUSTOMER SERVICE NYO WALANG TAO!.
Hi! Lazada. Please naman po mag reply kayo saming mga email or kahit sa telephone man lang sumagot kayo. Hindi 24/7 ung naka lagay sa page nyo open kayo. Tapus walang sagot?.
YONG ORDER KO PO! MAY PINADALA KAYONG TRACKING NUMBER SABI NYO 48HRS BAGO MAG UPDATE E ILANG HRS NA NAKALIPAS WALA PARIN. NAKA LAGAY DITO SA BINIGAY NYON TRACKING NUMBER DELIVERED IN USA NA! AT TYASKA HINDI NAMAN TO SKIN KASI HINDI DIGITAL CAMERA ANG BILINI KO. TAE. NAG BAYAD NA AKU. PANGALAWANG ORDER KO NA SA INYO TONG PARANG WALANG KA CUSTOMER CUSTOMER CARE! KUNG HINDI NYO KAYANG IPADALA UNG BINILI KO IBALIK NYO NALANG! ILANG EMAIL ANG PINADALA KO SA INYO KAHIT ISA REPLAY WALA!
AYUSIN NYO NAMAN PO. CUSTOMER NYO PO KAMI...
ORDER NUMBER KO: *******
Hi Marlon, thank you for bringing this matter to our attention. We checked your order and confirmed that it has already been escalated to our respective team. Please be assured that you will be notified once we received feedback from them. Thank you for your patience and understanding.
Tagal ko nag antay ng refund ko gang ngaun wla pa pong update! Nkakabwixit napakalakeng abala! Ganyan pla ang lazada kelangan ikulit kulit para ayusin ang concern ng customers.
Hi Dhel, you may provide us your order number so we can look into this. Thank you!
HOY LAZADA PLEASE LANG SAGUTIN NYO ANG TAWAG AKO. ANU NA ANG STATUS NG REFUND KO?. MAY PLANO PA BA KAYONG IBALIK YONG?. PUTRIS ILANG ARAW NA AKUNG NAG HIHINTAY NG REFUND STATUS KO. KAHIT REPLY SA EMAIL KO D NYO MA GAWA GAWA. PLEASE NAMAN... IBALIK NYO NALANG ANG PERA KO. OR KAILAN NYO MA BABALIK. KAILANGAN KO YAN! ILANG EMAIL NA AKO SA INYO KAHIT ISANG REPLY WALA AKUNG NA KUHA... PAKI AYUS NAMAN NG SERVICE NYO. IKA DALAWANG REVIEW KO NA TO HA. SABI MO UNA NASA SPECIAL TEAM MO NA. E NGAYON NASAN NA?.
ORDER NUMBER: *******
Hi Marlon, we checked your concern and it has already been coordinated to our respective team for an investigation. Please be assured that we will get back to you once we received feedback from them. Thank you for your patience and understanding.
LAZADA.CO.ID SUCKS!
STAY AWAY FROM LAZADA INDONESIA
Penjualan via online semakin hari semakin familiar di kalangan masyarakat, pertama kali saya belanja di lazada saat itu anda begitu customer service tapi sekaranga semakin bisnis anda berkembang, pelayanan anda SANGAT BURUK! CS anda dan bahkan management anda tidak perduli dengan customer!
BAKIT DI POH BINIBIGAY NG LAZADA YUNG TRACKING # NG REFUND... SABI POH IOPEN KO SA YAHOO.COM YUNG EMAIL KO SA LAZADA PERO AYAW MG OPEN TPOZ NGPATULONG AKO SA CUSTOMER SERVICE AT PARA IPASUYO KO SA IBANG ACCOUNT PARA MAKUHA UNG TRACKING # EH WALA PA RIN HANGGANG NGAUN... AT NANGAKO SI ERIKA******* NA AAYUSIN NYA REGARDING SA CONCERN KO PERO WLA AT DI NA RIN NGRREPLY ANG CUSTOMER SERVICE BAKIT GANUN...?
Bakit ganon? Sabi dun libre? Sabi sa total payment: 00.00 tapos yung dumating yung delivery sa bahay sinisingil kami ng 6,900! Ano po ba talaga? GRABE
That may happen if you use voucher that is equivalent to the total amount of the item but for us to find out and make sure what happened, can you please provide us the order number? Thank you.
GRABE ANG PANGET NG SERVICE! ANG TAGAL NG PROSESO! KUNG KAILANGAN PASIKAT DUN PA PUMAPANGET LALO ANG SERVICE NANLOLOKO NA NG TAO PURO KASINUNGALINGAN SINASABI! ANG BOBOBO PA NG MGA NASA LIVE CHAT CUSTOMER PA TATANUNGIN KUNG MAGKANO ITEM MO DEN MAGSASUGGEST NG OWN ADVICE NIYA AYAW GAWIN ANG TRABAHO NIYANG TULUNGAN ANG NAGREREKLAMO!
Alam ko hindi kasalanan ng lazada yung delivery pero ang tagal ko nang bumibili sa lazada ngayun naexperience ko pa to... bumili ako ng usb nagpaexpress delivery ako nung 5/3/2018 hindi siya dumating wla akong text na natanggap o tawag, Nagpakonsulta ako sa live agent 2x sabi nila papainformed daw nila ung ninja van kc nawag ko nang bayaran ung express delivery fee... sabi niya dadating daw ng umaga... so eto na. Hapon na sya dumating ung delivery guy mag 4:00 pm na un hindi ako lumabas ng bahay kc kailangan ko na talaga dapat kanina pang umaga nung 5/4/2018 tinanong ko yung delivery guy kung babayaran ko pa ung express delivery fee sabi ko wag ko na daw pong bayaran yung express delivery fee kc late na daw tsaka kahapon ko pa inorder yun... sabi niya hindi niya daw ibibigay yun kung d ko babayaran yung express delivery fee hindi ko masisi ung delivery guy baka hindi siya nainformed... binalik ko na lang yung order... sa tagal ko ng bumibili so far ito ung worst... sana na lang hindi to maexperience ng iba.
Order #**************
Hi Carl M., we do understand your concern as a customer and we're sorry for the inconvenience that caused you regarding your order. In line with this, we will just inform our Logistic Team when it comes delivering orders. Though, you didn't receive your item upon delivery, possible that your order will be subject as cancelled. You may wish to reorder again for your desired item in the near future. Rest assured that we will be working diligently on this matter to give you a better service. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Thank you.
Nasaan na ang order ko Lazada? Last April 5 ko pa inorder yun. Anong petsa na? Sa Metro Manila lang idedeliver yun at hindi sa Apari! Ito order number *******.
Hi Sancti D., we apologize for the delay of delivery. As checked, we have coordinated this concern to pertinent department and it was successfully delivered yesterday April 24,2017. Please let us know if there is something that we can do to assist you.
Pa cancel naman ako nam mga ito please. Late dumating confirmation. Nakabili na ako sa iba akala ko wala na dadating na order tapos d ko makita cancel button. Ito um order #
**************
Paki cancel po yung ORDER # ******* hindi na po kasi macontact yung customer service niyo. Maraming salamat po. Saka ang papangit ng reviews niyo. Nakakatakot magbitaw ng pera.
Hi Naya, your order 367634652 has already been cancelled. Thank you!
Hindi ko pa din na rerecieve yung order ko. Nung tinrack ko sa lbc, ang nakalagay back to origin. Bakit? Hindi ba nila nakita yung bahay namen? Nakalagay ang complete adress ko dun. Hayyyy.
Pasensya na po sa nangyari, Keith. Malamang po nag-attempt sila to deliver your order 3x pero hindi naging successful. But no worries, pwede naman po kayong mag-re order na lang. Lalo pa ngayon at may Super Brands Sale ang Lazada mula July 5 to 11. Up to 80% off! Hindi niyo na kailangang pumunta ng mall or outlet store to enjoy your favorite brands. Visit www.lazada.com.ph or i-download ang Lazada mobile app for free.
Paki cancel po itong order ko. Salamat ORDER # *******
Okay naman nung una kong order, pero nung pangalawa ang tagal na dumating. Kaya paki cancel nalang.
Hi John H., please be advised that we are trying to call you several times. However, the contact number on our file cannot be reached. By the way, as checked, the current status of your order is now shipped and as per our standard delivery time frame, it may take within 1-7 calendar days (excluded of Sundays and Holidays) for delivery. But if you still wished to cancel the order, we may advised to please contact us through this link http://www.lazada.com.ph/helpcenter/. Thank you.
Overview
Lazada has a rating of 1.4 stars from 1,613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.
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Hi, Rona. As per checking po, delivered naman na ang order nyo. Nga pala po, may Victory Sale ang Lazada sa darating na August 1 to 4. Sure winner ka with buy 1 take 1 bundles, items below Php 1000 and discounts up to 80% off. Visit www.lazada.com.ph o i-download ang Lazada mobile app for free.