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Lazada

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Philippines
1 review
3 helpful votes
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SCAMMER LAZADA
April 10, 2017

Nasan na yung refund ko!? Mga scammer! NAKAILANG FOLLOW UP NA AKO!?! MGA 10+ NA MGA SCAMMER KAYO DI NAKO MAGOORDER SA INYO ULET AT MASISISRA KAYO SA MISMONG FACEBOOK! PAPABABABAIN KO SALES NIYO NG MAG SARA NA KAYO LOKO!

Date of experience: April 10, 2017
Lazada P. Lazada Rep
over a year old

Hi POGI P., can you please provide us an order number so that we can check it? By the way, you may call our customer service hotline at (02) 795-8900 for further assistance or send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.

Philippines
1 review
0 helpful votes
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Lazada na cancel ko na yung isang product ko sa isang order, kasi po XL po yung nalagay ko po, pero bakit po yung price ay pareho parin po, declined lang po, tulong po kasi po sayang yung pera.

Date of experience: September 7, 2016
Lazada P. Lazada Rep
over a year old

Ganun po ba, Crispin? Pwede po bang mahingi ang order number for your concern para matulungan po namin kayo? For more concerns, pwede rin po kayong mag-message sa amin via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), mag-email sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day! 

India
3 reviews
0 helpful votes
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Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969
Lazada Customer care namber *******571@*******969

Date of experience: November 17, 2019
Lazada P. Lazada Rep
over a year old

Hello Amit K., thank you for reaching out to us. May we know your specific concern, so we can assist you?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

India
1 review
0 helpful votes
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Lazada customer care number*******069
Lazada customer care number*******069
Lazada customer care number*******069
Lazada customer care number*******069

Date of experience: January 21, 2020
Lazada P. Lazada Rep
over a year old

Hi Wasim K., thank you for reaching out to us. For us to better assist you, kindly provide us further details of your concern including the order number that is associated to your concern.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Philippines
1 review
0 helpful votes
Follow Ruby A.
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Yes. Hnd kau magsisisi sa LAZADA andami pang freebies n kasma at mura pa Hnd n kailangan pumunta sa market para pumila NG kahaba haba. Kya San kpa. LAZADA n tau

Date of experience: August 28, 2021
Lazada P. Lazada Rep
over a year old

Hello Ruby A., thank you for sharing your review with us. Lazada takes pride in giving priority to its customers and looking after their needs. We always strive to exceed our customers’ expectations and meet their requirements.

If there is anything that we can do for you, please don't hesitate to communicate with us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!

Philippines
1 review
1 helpful vote
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Gahaman! Greedy!
June 5, 2018

Both for buyers and sellers, they are greedy. Ang bilis pagkukunin na nila pera u but pag sila ang magbabayad, grabeeee, as in pahirapan... Gahaman!

Date of experience: June 5, 2018
Lazada P. Lazada Rep
over a year old

Hello, Selena. May we know your specific concern? We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!

Thailand
1 review
0 helpful votes
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Insgesamt kann Lazada benutzt werden. Man muß nur wissen wie.
1) Der Laptop ist besser zu bedienen und übersichtlicher als die Handyapp.
2) Preise ändern sich zeitbedingt. Am Wochenende sind Artikel z.T. Teurer.
3) Suchfunktion in englisch / thailändisch gibt unterschiedliche Ergebnisse. Oft werden andere Ergebnisse angezeigt oder nicht gefunden. Nach Bestellung wird plötzlich das Gesuchte eigenständig angezeigt. Das ist frustrierend.
4) Waren sollte sehr lange mit anderen Anbietern im Text und Bild verglichen werden. Es gibt ständig Unterschiede, die auf den ersten Blick nicht erkennbar sind. Bei mir dauert es ca. 3 Stunden für eine Bestellung.
5) Es gibt mehrere Shops / Namen für ein und denselben Anbieter. Aufpassen. Eine Decke (bereits 2x bestellt) wollte ich zum gleichen Preis im Winter nachbestellen. Lieferzeit 4 Wochen. Aber zum doppelten Preis bei 90% der Anbieter, Lieferzeit ca. 4 Tage.
6) Rücksendung ca. 11x war ok. Aber 2x keine Antwort.
7) Bezahlung sollte nur per Karte erfolgen. Dann klappt es auch bei einer Rückvergütung. Bei Nachnahme an der Tür gibt es sonst Schwierigkeiten.
8) Den telefonischen Service kann ich nicht bewerten, da ich kein thai und nur bedingt englisch spreche.
9) Die Handyapp ist, wie bereits von anderen erwähnt, grottenschlecht in der Bedienung und absolut mit Werbung überladen.
10) In Thai ist Lazada für mich die einzige Möglichkeit relativ günstig einzukaufen. Direkt aus China bestellen sollte man vermeiden, wegen evtl. Rücksendung, Qualität, Rückzahlung, sehr lange Lieferzeiten hauptsächlich wegen Zollschlaf…
Fazit: Wer viele Dinge beachtet, Zeit hat zu vergleichen und auch mal auf eine Lieferung warten kann, ist bei Lieferungen bis ca. 5.000 THB gut beraten.
Qualität, besonders aus China (z.B. Blickdichte Fensterfolie) könnte nach einem halben Jahr den Gebrauch einstellen. Gilt aber auch für andere Dinge in Thailand.
Man sollte beachten: Asiatische Länder sind Show-Länder. Heute hergestellt, morgen verkauft, übermorgen nicht mehr zu gebrauchen. Das kann, muss aber nicht so sein.
Meine Bewertung bezieht sich auf kleine Bestellungen.

Na dann viel Spass bei Lazada und in Asien.

Date of experience: January 2, 2023
California
1 review
2 helpful votes
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TANONG
May 6, 2016

Gusto ko lang magtanong pano kung yung order mo eh cash on delivery pero wrong item naman yung dineliver? Pwede bang tumanggi sa nagdeliver? Salamat

Date of experience: May 6, 2016
Lazada P. Lazada Rep
over a year old

Hi, Joel. Ahmm honestly, hindi nyo rin naman po malalaman kung maling item ang madedeliver sa inyo unless buksan nyo ang item. Most often po kasi, hindi na po iniintay ng aming rider na mabuksan nyo ang delivered order kasi po may mga ibang deliveries pa rin naman sila. But syempre po, we hope naman na tamang item ang madeliver sa inyo palagi. =D

KR
1 review
0 helpful votes
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Hi lazada
May 16, 2016

Hi lazada ano po ba ang gagawin kc po nag email n sken n pede kona e refund wala npo b akong ivng gagawin bsta ibigya ko lng ung code number sa lbc

Date of experience: May 15, 2016
Lazada P. Lazada Rep
over a year old

Hi, Tamie. Ang voucher code po na natanggap nyo ay pwede nyong gamitin sa pag-place uli ng order sa Lazada. Hindi po ito mai-encash sa LBC pero good as cash po ito when you order uli. Paalala lang po na kailangan po naka-log in kayo sa email address kung san nyo na-receive ang code dahil naka-tie up po ito dito. Makikita po ang "Apply Voucher box" sa Order Summary window, bandang right side po ng screen, matapos po kayong pumili ng payment method at bago i-click ang "Place your order". Paalala lang po na may mga items po tayong hindi pwedeng gamitan ng voucher. Ito po yung mga items na may BLUE STICKER. May maitutulong pa po ba kami? Let us know.

Philippines
1 review
0 helpful votes
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NOT A CHANCE!
October 1, 2016

Dami nyo negative comment kakatakot na omorder sn'yo simula bad courier hangang kulangkulang na oder. Sayang pera namin pgnagkataon!

Date of experience: October 1, 2016
Lazada P. Lazada Rep
over a year old

Hi, Richard. We understand how you felt at we appreciate din po ang feedback nyo. However, hindi po sa lahat ng pagkakataon, ang nangyari sa iba, mangyayari din po sa inyo. Lazada offers hassle free online shopping, so we hope you can give us a try. After all, there's no harm in trying. Good day!

Philippines
1 review
0 helpful votes
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Not excellent
December 22, 2015

Sanan bilisan niyo na ang pagdeliver ng mga order.ako nga wala pang natatangap kailan ko na sana yun...

Date of experience: December 22, 2015
Lazada P. Lazada Rep
over a year old

Hi Stephany, please note that we have standard delivery time frame; 7-9 business days for orders within Metro Manila while it’s 12-14 business days for orders outside Metro Manila (weekends and holidays are not included). In case the item you ordered hasn’t been delivered after the time frame we specified, please contact us back with your order number so we can look into this. Thank you!

Philippines
1 review
0 helpful votes
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Please answer
June 28, 2018

Hello po pwede na po bang magsimula magtinda sa lazada habang naglalakad pa lang ng business permit salamat

Date of experience: June 28, 2018
Lazada P. Lazada Rep
over a year old

Hi, mishelle s. Please be informed that the business will need to be presented. For future assistance, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. Good day!

Philippines
1 review
1 helpful vote
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Asking
March 9, 2017

Libre poba ang deliver ng cellphone Taga tarlac po ako Barak kopo sayang bumili ng cellphe sa lazada

Date of experience: March 9, 2017
Lazada P. Lazada Rep
over a year old

Hi Shaun S., we offer free shipping for order/s within Metro Manila; free shipping for ₱1000 and above for Luzon and ₱2,000 and above for Visayas and MIndanao. However, if below the given amount, shipping fee may apply (₱99 for Luzon; ₱119 for Visayas and Mindanao and ₱700 for special areas). Please click this link http://fal.cn/Qh0v so that you can view more information about shipping and delivery. Thank you.

Philippines
1 review
4 helpful votes
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Ma papamura ng putang ina
November 16, 2017

Hagang ngaun wala parin ung refund 2 months na puro paasa ang ginagawa ng lazada ilang ulit na aq tumawag sakanila wala ring ngyayari

Date of experience: November 16, 2017
Mark S.
Qatar
1 review
0 helpful votes
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KINGINERS
September 2, 2018

$#*! ng malagkit, mahal na nga nung item, sira pa. oh san ka pa diba? lazada pa more. lipat na ko sa shopee. kbye

Date of experience: September 2, 2018
Lazada P. Lazada Rep
over a year old

Hi Mark S, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!

Philippines
1 review
0 helpful votes
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Hello po dalawa po yung order ko kaso isa lang po dapat di ko po alam kung bakit dalawa ayaw po macancel yung isa tulong po

Date of experience: October 26, 2016
Lazada P. Lazada Rep
over a year old

Pasensya na po pero medyo blurred ang document na nakaattached. Can you please provide us an order number instead? Thank you!

Philippines
1 review
3 helpful votes
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TAGAL NG DELIVERY
September 19, 2016

Paki cancel nalang poh ang order ko. Lazada. Nung unang order ko ang bilis ngayon umabot na ng ilang araw wala pa. Heto pala # *******

Date of experience: September 19, 2016
Lazada P. Lazada Rep
over a year old

Hi, Karen. As per checking po, your order was cancelled since you refused to accept it, 1 day after your expected delivery date. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!

Philippines
1 review
0 helpful votes
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Disapointed
September 11, 2016

Nag order ako sa lazada ng usb mini conditioning cooler, pero iba yung diniliver sa akin tapos sira pa yung battery.

Date of experience: September 11, 2016
Lazada P. Lazada Rep
over a year old

We're sorry to hear about your concern, Yomen. For us to process your refund/replacement, sundin lang po ang step by step procedure on how to return your item:

1. Log in to your account (email add na ginamit sa pag-place ng order);
2. Go to "My Orders" and click "Return";
3. Fill out the return form (clearly state the reason why you're returning the item);
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.

Paalala lang po na meron po tayong 24-48 hours para ma-update ang current status ng item from SHIPPED to DELIVERED. Sana po ay nakatulong kami sa inyo. Good day po!

Philippines
1 review
0 helpful votes
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Very convenient
August 28, 2018

Nagawa ko ung kimchi ko on time... dahil bc sa work di makabili sa labas buti nalang nandyan si lazada... thanks lazada..

Date of experience: August 28, 2018
Lazada P. Lazada Rep
over a year old

Hi Carlota D, thanks for your positive feedback, we are hoping to taste that kimchi of yours. Enjoy shopping and have a great day! For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!

Philippines
1 review
0 helpful votes
Follow Dulce A.
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Napag isipan ko na i cancel nalang ang order ko kasi hindi ako sure kung gusto ko ang kulay ng shoes.
*******

Date of experience: May 18, 2016
Lazada P. Lazada Rep
over a year old

Thanks for letting us know about this, Dulce. Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. For this we suggest na mag-email po kayo sa amin via www.lazada.com.ph/contact/, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!

Overview

Lazada has a rating of 1.4 stars from 1,613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.

service
196
value
178
shipping
186
returns
163
quality
173
This company does not typically respond to reviews
+275