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Lazada has a rating of 1.8 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 1079th among Electronics sites.
This company responds to reviews on average within 2 days
My refund was completed after almost giving up and sharing all the rants here. Luckily took 1 day response after posting review here. I still believe Lazada has a good potential and thanks for taking time to review my returns. Appreciate it and hoping that further strict measures can be made to avoid "wrong description" in your items. Lessening returns/refunds. Cheers!
More than 2 weeks now and I still don't have my refund yet! More than 2 weeks since I filed for return after receiving a broken TV. I did multiple contacts already with their customer service and have been lied multiple times. Inconsistent answers and resolution. TV is already dropped off and no one seems to care about my concern anymore. No one will entertain me via chat and they only respond once a day via email. Spoke with seller said they can't do anything on their end. Refund might take another 7 days or more which is very frustrating! LAZADA doesn't care about their customers and only cares about money! Very disheartening considering this is my hard earned money and my first ever purchase with them.
My refund was completed after almost giving up and sharing all the rants here. Luckily took 1 day response after posting review here.
I still believe Lazada has a good potential and thanks for taking time to review my returns.
Appreciate it and hoping that further strict measures can be made to avoid "wrong description" in your items. Lessening returns/refunds.
Cheers!
Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada
Products used:
Phone Oppo A16k
Hi, Jonathan v. We understand your disappointments and we are sorry for what you've experienced. No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!
Hi lazada! My order #******* is not yet delivered here or I mean I haven't received it. It's been so long. Please kindly check it. I need the item before this year ends. Please. Notify me through my email if something went wrong.
Hi Vianca, we checked your order 351975192 and confirmed that it's still in transit. Please note that our delivery for orders outside Metro Manila may take 12-14 business days (weekend and holidays are not included). In the event that you still haven’t received your item after the period we specified, please contact us back. Thank you!
I ordered a roll up electronic drum kit from Lazada on April 2,2016. Since the item is shipped from abroad so it would take a month or so for the delivery and I need to pay it first also. I was a bit skeptical because I never tried paying for the product first before i get it. What's interesting is it came earlier than I expected. It arrived today on April 25. I like the product, it is working really good. Thanks Lazada. Pleasure doing business with you
Wow! Good to know that, AJ. We hope you enjoy your newly bought items at Lazada. By the way, let me invite you to our Labor Day Sale from April 25 to May 1, with up to 80% off on a wide assortment of items. Visit www.lazada.com.ph or download the Lazada App now for free. Happy shopping!
I like to shop with Lazada. Fast free delivery. This specific order arrived 2 days earlier than expected.
---------------------------- What follows is my actual review on Lazada page. Hoping it will be posted after 48 hours. No plan of returning the unit. ---------------
Received the product today, earlier than expected. Initially I plugged it in, round prongs seem small for a regular universal AC outlet. So I have to use a round-to-flat adaptor with a masking tape to hole the adaptor to the unit. Wow, lights looks good, steady green blinking red and a switchable blue light. Plug it in near our dinning table, when my wife noticed that buds and insects were attracted to the lights. So I decided to pry open the unit and to my surprise ( I am an electronics technician by profession) The unit contains 3 resistors, 3 diodes 3 leds red green and blue, round prong AC plug, rocker switch and a fake speaker. (A diaphragm without a transducer).
Hi Roy H. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.
First item i bought from lazada is a filter for a camera, and actually i was expecting some damage(broken glass or whatsoever)... but when the item was delivered, it was in perfect condition(no damage at all), and yeah i was very happy for that, and i started buying more high value item from them and they always deliver it without any damage, so yeah. I love lazada,, btw I bought this items from lazada because i live in province, so its really difficult or impossible to find those kind of items..
Have ordered thrice from them already. All transactions went well. Fast delivery. Shipping status updates. Well-handled package.
Most satisfied customers actually don't bother leaving positive feedback. I think it's unfair to just based your decision on what's floating online.
If you're interested to read more about my experience with Lazada, check out my blog post: http://bibiano.io/is-lazada-legit/
Tip for consumers:
If available, select COD (cash-on-delivery) as mode of payment. Shipping/delivery is free to orders worth Php 1,000 and up in total.
My first ever purchase was successful. Logged my purchase Feb 5th and within 3 working days it was delivered in good condition.
Also kudos to Jeramy (customer service) for always answering my emails.
After reading all the bad comments and reviews I feel paranoid. So I immediately emailed them as also the recipient told me that LBC can not deliver within her area as its out of delivery zone.
Overall I feel satisfied with their service.
Till next time Lazada. And keep it up. Cheers
Tip for consumers:
Always buy COD for online purchases.
Placed an order on July 25...
Friday came and I was worried... browsed around and saw the bad reviews. Told myself, why did I not find review first before buying online. Stupid me.
I was going to wait for 5 working days before calling them up... Saturday the 28th came and my package arrived. Maybe they have indeed improved there services.
I have ordered 3 items til now i havent received them yet. You said that my two items are ready for dispatch but its been a while i still got no txt that my order is being shipped what wrong? Please make the delivery fast here is my order tracking number
*********************
Hi Sheena, thank you for taking our call.
My first experience in online shopping is in lazada. All i can say that its very useful and convenient website where you can buy a lot of things. With lazada, you can avoid the hassle of looking and buying for something. They offer COD option too. I love lazada.
Hi Jamie C. Thank you for taking the time to provide us your feedback. This fuels us to further push ourselves to provide the best online shopping experience for our valued customers. If ever you'll be needing assistance in the future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I love doing an online job business where comfort and time is maximize.
No need to go to an office or anywhere else just post your products and services offered and it will reach to the customers with no hassle.
Hi, marilyn a. We are glad to have served you. We value you as a customer and look forward to helping you once again with your shopping needs in the near future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I had multiple orders due to slow internet that i haven't noticed that it is already considered as purchased when i keep on refreshing my browser. I checked my bank account and it was deducted. I cancelled some (3 pcs) of it but i can't see the other (11 pcs left) orders on my account so i can cancel it. Please help.
We're sorry to hear about your concern, Edrielle. For us to process your refund/replacement, please access our Online Return Form by logging in to your account then click the SKU of the item you want to return. State clearly the reason for returning the item, fill out the necessary fields, take note of the RA CODE (write in it a piece of paper and put it inside the package of the item you're about to return) and return it at any LBC outlets near you FOR FREE. Then you may call our CS hotline at 02-7958900 and provide the Return Tracking number, email us at lazada.com.ph/contact or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Happy with their services and fast delivery. I only encountered 2 problems but they have rectified straight away. I have been buying from them for almost 2 years. Unlike other online sellers, they are the best. Wish they had more product list like ebay. I like that they deliver straight to your door. Not like other online sellers, have to go to the post office...
Hi John H., we apologized if it took long for the item to be pulled out. As checked, it is now approved but we may advised to please anticipate feedback as the pertinent department will be calling you back if they will be going to your premise to get the item. No worries, as per checking, it is now escalated for follow up. Thank you.
Lazada would have to be the most pathetic online company I have ever dealt with. I ordered 1 TV. Then they cancelled it the day of delivery. Then I ordered a 2nd one. Then guess what happened same again. Glad I didn't pay up front. Do not ever deal with this company. I could even get a positive reply from them
Hi Peter T., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I'm confused now - Hi can you please reschedule my order because I lost my wallet with my money that same day when I ordered. I did try to cancel my order that time and it got cancelled when I type the order number there is an option there to cancel the order. I was shocked as to why I still have an email confirmation and updates about the one that I've cancelled. So if it is in delivery right now please do reschedule it. I just saw you your updates that's why O immediately emailed you.
We're sorry to hear about that, Erza. For cancellation request and other concerns and follow ups, you may call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
By the name itself, they really have a good customer service since they are one of the most famous online store, the service that I am expecting was exactly what I experienced when I shop there... I recommend her.
I tried this app because it satisfied when you just scroll and find something to purchase. The first item that I purchased was three necklaces. That time, all the necklaces that I got were on sale that's why it was very cheap so that I bought three necklaces. It delivered so fast and all the items were in very good condition. After that, I always purchase some items there until now.
Hi Cess P., we are glad to have served you and thank you for taking the time to provide us your feedback. This fuels us to further push ourselves to provide the best online shopping experience for our valued customers. If ever you'll be needing assistance in the future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I bought a 2d sling bag. Arrived 2 days earlier than expected date even though it's raining hard in Cubao. It's in excellent condition and plastic wrapped for safety. The LBC guy did not send an sms though but when I checked the tracking page, it says out for delivery so I somehow expected it to be delivered the same day and they did. Thanks Lazada!
Hi Shane, thank you for letting us know about your experience with Lazada! Enjoy your item! Thank you! :)
I keep on seeing buyers complaining about their products not delivered within the ETA? I mean, that's why it's Estimated, it may or may not arrive within that set date. A lot of factors can also affect the speed of delivery and why blame lazada? They're just a bridge that connects you to the person/company you are buying from, if you know the product's not trustworthy then wag kayo bumili dun. Simple as that
More power to Lazada! Keep up the good work :D
We are glad to hear a positive feedback from you Josef! Thank you and more power!
All the reviews here are negative... im a long time customer and i never encountered problem with any of my order. On some point i received the product earlier than expected. One time i received a defective product and returned. My card received the charge back after 24 hours. I hope people with good experience with this company take time to give their rating. I understand the frustration of the people who experience problems with the delivery but im sure its on the part of the shipper not on lazadas.
GREAT! FINALLY, somebody here understands that Lazada is just a platform. Yes, we have merchants that serve items and 3rd party courier that will deliver your orders (aside of course from our own retail items and our in-house courier LEX). We really appreciate your comment. Alison. But no worries, once concerns, issues and complaints come our way, we make sure to attend to it and resolve it ASAP. Have a great day ahead! =D
I just want to cancel my order its been 22 days already past its delivery date this is my second order in lazada. I have no problem at my first order so ill give 5 star for it. Here is my order # of my second order #******* kindly cancel it. Thank you and have a nice day. Im still looking forward to shop@ lazada. Thank you lazada for resolving my cancellation 5 star for it.
Thanks for letting us know about this, Yassi. We have noted your cancellation request on our system. However, please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Just want to ask if my order will still be delivered tomorrow, because i should receive it by october 6-8 but i didn't receive any item yet. And tomorrow is the last day. Will i still be able to receive it? I really need to use that item. :(
We're sorry to hear about what happened, Rodnie. May we ask for the order number so that we can help you? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Before I started ordering at Lazada. I checked for reviews from other people and OH MY GOSH ang daming negative feedback! I was nervous, but I went to order my contact lenses there. To my surprise, everything went great. Fast delivery, and my item was not damaged. My trust was gained and I ordered three more items. One of them came earlier than the other two, even before the date stated at the website! I was so happy that delivery was so fast. I should be expecting the other two items to arrive at May 17-20, but I will be receiving them right now!
Really fast delivery, I love it! They always maks sure you are informed if your items are still being verified or are already ready to go. The quality is good, just what I expected!
Tip for consumers:
It really depends on the seller, guys. Lazada is only acting as the bridge between you and the selfer. You can see the seller's name at the webpage of the item you are buying. I suggest searching for the company first, or looking at the reviews of the item.
HiAnasel M., we are so glad about it and we really appreciate that you loved the item. By the way, we are looking forward to see more orders from you. More power to us. :)
I was searching a product online and sort of want to buy it. Though the problem was i could not find a local seller for it. Then i remembered i have a lazada account. Loged in, checked the product and to my surprise. It was available for cash on delivery and at a low price too. Very low... seems sketchy. But anyways i tried lazada out. Lets hope good things happen after this: D
Might update after receiving the item with the expected date of 5-26-17
UPDATE: Item received :D received a day early too :D also in good condition :D thank you LAZADA :D
Hi MarkEugene T., we are glad that you have found the item you want on our website. By the way, we will make sure that it will meet the committed time frame for delivery. Please let us know if there is something that we can do to assist you. ~ Spencer
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Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
Hi Michael, thanks for bringing this matter to our attention. We have sent a follow-up email regarding this concern. Rest assured that you will be notified for any feedback related to this order. Thank you.