Lenovo

I just got my laptop in the mail last week, tired to turn it on and the screen is either black or has the fuzzy white lines, as annoying as not being able to get a brand new laptop to turn on, the support people just don't give a damn, it's been a few days now since I filed for a replacement but there not even sending me a shipping label something is always delaying it, now that I asked for a refund it's some BS about I have a order filed already so I can't get a refunded yet. First laptop I bough and I'm really annoyed and disappointed! Never again, check out the pictures before you buy.

I purchased a notebook through our Company. The delivery took many months. Finally, it was delivered but camera did not work. Lenovo promised to release a driver to fix the issue but hasn't done it. The "ping-pong" to repair the notebook, again, took months, after which it was returned to me but still does not work properly (gets restarted every 10-15 minutes). Overall, this process has already taken about a year after purchase, and our support services say that if they sent it for repair to Lenovo it will again take a lot of time. Conclusion: unbelievably poor quality of the product and extremely low quality of service.

A few days after ordering a laptop (supposedly in stock) I was told they could not deliver it. No offer of something comparable or any other support. Just a get lost. So get lost Lenovo - no more purchases from you!

Bought a Lenovo PC. Just out of water, it refused to turn on. Motherboard dead.
Such a poor outcome for a product not overly used.
Customer 'service' worse than the product.
Avoiding Lenovo in future.

WARNING: Do not buy a Lenovo product unless you are OK with the following. After you have used your computer for a few weeks, Lenovo will take over your computer and install Bing as your browser, overriding whatever you were using including all your bookmarks. In my case, it made it impossible to access my Google Chrome. When I called Lenovo to complain, I was told that they would fix it if I purchased a software service contract for $199 for a year or $90 for a month. I asked to speak to a manager and was told that I would receive a call. Not surprisingly, that never happened. Fortunately, enough people have dealt with this problem that there are multiple entries on the Internet instructing how to fix it yourself. If you want to deal with such a sleazy, unethical company, be prepared. I think that you would be better advised to purchase a computer from a more reputable company.

I own the Lenovo phone and a notebook. Both are great for work and some leisure time like watching tv series or browsing the net. The pricing is also good as for me. Surely will pick Lenovo as my next laptop too!

I bought a lenovo laptop from Costco and the keyboard not working properly after 4 months. And fan's sound is too noisy. I called costumer service and cannot get the issue fixed.
Trash company, you got have to avoid their product. I will give 0 if there was that option.

If there was a negative rating I would have chosen it. Premium Care - HA. It is 3 weeks since my computer broke and it still has not been fixed after 2 attempts by a technician. I have an All-In-One A540 and the touch screen stops working, the cursor jumps around to the point you can't even login. There are bubbles that appear on the screen. Twice now new parts have been ordered, a technician comes to do the repair only to say that the parts must also be defective. How can anyone go 3 weeks at the office without a computer? Totally unacceptable and this is Premium Care! They want me wait another week to send more parts. Just give me a refund already!

My HDMI port stopped working within 2 months of purchase and they don't have any option to repair except ship it back to them for 7 to 10 business days. Ridiculous service. Dell used to send a rep home to repair hardware issues. Customer service rep was very unfriendly. Hated my experience. Will never buy or recommend this to anyone. Stay away from Lenovo.

Am on my second Lenovo. First one became unusable after about 2 years - took it in for repair but repairer said, don't bother, get a new one. This one is now aobut 2 years old and drives me mad. Even writing this review is difficult. Cursor jumps around and suddenly opens a page I don't want, won't click on what I do want... So I have to buy another laptop - NEVER again Lenovo.

I boutgtht it and can really say it is truly good product worth every penny. With its powerful AMD processor, this laptop can handle even the most demanding tasks. A reliable laptop that delivers on quality and performance. Reccomend!

The first indication of their trustfulness was that they removed the purchase price from my bank account weeks before they has said they would. The desktop was dodgy from the start, but they did not want to know. After complaints all I got back were fatuous replies. In desperation I took it to a repair man who said there was a hardware fault, and that the software had not been properly installed. It cost me $200 for the fix, but money well spent to get away from this crowd!

I purchased a Detachable X12 with the reassurance I could get a hard case online. Apparently this is not possible. The website says temporarily out of stock but no one knows when or if ever that it will be available. On multiple calls with Lenovo the go to customer service answer is "I don't know". When asked if I can speak to someone that does know. They don't know who to direct me to. I asked if they have an organizational chart but all I got was about 5 minutes of silence while they acted like they were trying to figure out how to get out of answering. I actually thought they hung up. This company is the epidemy of disorganization. I will NEVER buy Lenovo products again. Save yourself some aggravation and steer clear of this train wreck of a company.

Lenovo might be good only for his employees not for public. I have bought Lenovo laptop three months ago but one month ago some issues occurred in keyboard and I did complaint regarding it but till now there is no response from Lenovo service. And after watching this bad service I come to the point that it is not reliable service. This Lenovo service only do false promises. And at last I would like to call to the public that beware from buying these Lenovo products

Worst customer service ever. I simply wanted to replace my charger under their warranty because my laptop charger gave out after 4 months. I talked to someone back in July, they said they placed an order and it would arrive within the next 2 weeks. It never came so i contacted them again and they proceeded to tell me they could not do it, and connected me to "someone who could". This goose chase continued for SEVEN OTHER PEOPLE. Over the course of 2 days on both chat and phone call. (I really need the charger for school.) I was pretty frustrated by now, and finally got to someone who told me it isn't part of the warranty and I would need to purchase it (which is fine.) The previous SEVEN PEOPLE did not even try to help me resolve this issue then! Why didn't they just tell me in the first place? Never again am I buying form Lenovo as the customer service is the worst and clearly incompetent and uninformed of their own companies policies.

Horrible Chromebook experience. Doesn't connect to Wi-Fi and if connected, drops off within few minutes. I called the customer service and they say they need the serial number which is no where to be found. No sticker at the bottom of the device nor in the settings. Its on a cardboard box that we get at the time of purchase.

Placed an order a month ago. Never received information about when it would ship. I tried to cancel the order online but it doesn't show up in their system for cancellation. I called support and after 45 minute hold time and they couldn't cancel the order either.

This is for a $15 mouse pad. Save your time and sanity.

By shopping on the website you get rewards points to use on your next purchase... BUT there's no way to apply the points to the items in your cart. Yo see how many points you have... but they're impossible to use. Staff is no help at all.

I really liked my ThinkPad X1 Carbon laptop. After only 3 months it won't charge, and I can't get Lenovo to fix it. They're telephone support is so bad that I can't even describe it. I've spent over 3 hours on hold and have been "disconnected" 3 or 4 times. I sent it in once (after a lot of difficulty) only to have it sent back to me STILL BROKEN. I'm either going to have to pay to get it fixed locally or put it in the recycling. I simply can't believe how bad Lenovo support is :(

I am thoroughly satisfied with my replacement Lenovo Thinkpad. I had a keyboard issue with the initial one and was able to gain a better one after contacting the corporate office. The customer service rep (Caitlyn White) was super helpful. Eight months later and the replacement works flawlessly.

The worst company I've ever dealt with. Check feedback in the internet - Lenovo gets 1 stars everywhere. They steal my money (blocked it for 10 days) and hadn't gave me any chance to unblock it. I lost my Christmas gift, had my money blocked for 10 days and nothing more. Customer support is very unfriendly. No more than "It's not our problem, sorry". Formal sorry and nothing more. They want to be a best seller in the world. Do not be so stupid as me,. DON'T BUY LENOVO' PRODUCTS!

My order to Lenovo was on June 1,2022 and payment made afterwards. It is now Oct 16,2022. I have received neither my order nor a refund. Upon what business principle is Lenovo keeping my payment?

Sincerely,
Ray

I have the Lenovo IdeaPad 5 (14), and I had it for a couple months and the computer starts freezing and the screen would black out then it would take you to the log in screen. I thought it was something minor, come to find out its a motherboard failure and they want me to pay over $700 (more than what I paid for it brand new) to fix it, which when I said absolutely not, they offered me a crappy 10% discount off the final price. The warranty of course expired right before it got worse. Then to even send it in they make you pay over $100 for diagnosing fees, on top of fees you have to pay to get it shipped out. They were never able to do anything for me and ended up sending back my laptop probably in a worse condition than when i sent it out. Worst company policies. Worst customer service. Worst products. 10/10 Do not recommend to anyone. Completely unacceptable.