Lensabl

I've ordered several lens replacements with tinting from Lensabl (new lenses for same frames), and each time has been both good and bad. When I order grey-tint lenses, they arrive exactly as specified. When I order G15 lenses, though, they are *never* right the first time. It happened last year, and it has happened again. While Lensabl did agree to remake the lenses last year, shipping the glasses back and awaiting the correction means another ~2 weeks or do without my glasses. (I'm still waiting to see if they'll agree to redo this year's error.)

As you can see in the photos, G15 level 1 tint (as shown on Lensabl's website) is really just a hint of color. But my glasses (as shown) are nearly a level 3.

Compare that to the grey level 1; what's shown on the site is exactly what received.

I would hope that they would be upfront in admitting that they have quality-control issues with (at least) this particular tint type, but so far customers must simply wait and hope for the best.

I should add that these were both ordered at the same time and shipped together—but evidently no one ever looked at them side by side.

So, as to the ratings, service could definitely be better. Quality, value, shipping all depend on whether they get it right. And what seems clear is they can get it right—half my order was perfect—but it's very inconsistent.

I purchased replacement lenses. The whole process took only two weeks and I'm super happy with my new glasses. The CS team was available for any questions and help me every step of the way. 5 starts!

For some reason my last review showed up five stars and that isn't the case. To start with it took them a week to even respond back via email as it's the only way to communicate with them and they only responded because I tweeted about it. They get two stars for getting me my frames back after three weeks and the prescription lenses. The missing three stars is for the fact they KEPT my case for my glasses which is 10x better quality then the one they send out. Additionally in my case was the charger for my Razer Anzu glasses so now I can even use my smart features on my glasses because they took my stuff…

Very easy,'good communication about order status and missing details

Easy ordering and great product! Received my brew readers quickly!

Received my new glasses 2 months after I mailed them to Lensabl. The very expensive wire frames broke with a loose screw and the lens fell out. This happened within 1 weeks of receive the lens.

The whole process was smooth and easy. Took a little longer than I thought and cost a bit more, but I am very happy with my prescription sunglasses from Lensabl. Quality is great. Would order again!

Ordered lenses on April 12th from Lensabl based on the partnership with Razer. I ordered Trivex Crizal lenses (about $235 with the 15% discount) as I wanted great optical clarity while working from home on a computer 10+ hours per day. I paid extra for for UPS next day shipping. The glasses arrived April 13th at the lab.

Sent the Razer Anzu frames in the original case I bought through Razer.com. The lenses did not pass quality inspection multiple times and I finally received them May 7th. The original Razer case is gone. Instead, they gave me one of the "lensabl" cases that doesn't fit the glasses correctly. Sent a customer service ticket immediately and haven't heard back about a day later.