LensablReviews 5,827

I ordered two pairs of glasses from Lensabl. Initially i received a box to send in frames - which is not what i ordered. I contacted customer service and they informed me that i did indeed order glasses (not just replacement lenses). Three weeks later i received one pair of glasses - and a second set of replacement lenses sitting loose in the box. It has now been a month since I ordered and I still do not have my glasses, and Lensabl has not processed a refund for the missing glasses. I will not be ordering from Lensabl again and would recommend that others look elsewhere to avoid this headache. I'd rate lower than 1 star if i could.

Super easy to complete and didnt take long to receive. Very happy with the quality of the glasses and that my special instructions were taking into consideration. Customer service was on point and contacted me within the same day. This was a very pleasant experience and I'll definitely continue to order from here and recommend to anyone who'll listen.

I'm pretty upset because my original Stoggle lenses came with anti fog and worked really well. After sending them to Lensabl for Rx, I had to pay a pretty hefty amount for anti fog lenses when the original lenses had them (which I felt was wasted). After paying extra for anti fog, I received the new glasses and they still fogged, even without a mask! I was at home and the lenses seemed to be very sensitive to just body heat from my face. Today I tried them on at work with a mask and I couldn't even last 10 seconds without the lenses fogging.

I've been searching for a service to replace the lenses in my prescription eyeglasses for a good while now. I love the frames I have and didn't want to give them up. When I first found Lensabl, I was excited to give them a try. Ordering online was straightforward and easy (apart from narrowing down my choices from the slew of options and impressive extras). I received helpful updates on the status of my order, and was delighted by how quickly they were shipped and delivered after I sent my frames off. The box I requested to ship my frames to the lab was appropriately sized and protective which helped reassure me from the onset this company cares about quality service. When my frames arrived with lenses installed— and in a stylish case no less—my first impression was reaffirmed. My experience was nothing but positive, and I'll be recommending Lensabl as well as returning next time I need lens replacement!

The glasses came quicker than anticipated and the packaging was super cute! The online try-on feature is super helpful and helped me find the right pair. The glasses fit perfectly and the lens feel so natural on my eyes. I was further assisted by Megan in Customer Service who was quickly able to answer any questions I had during my process. My experience was exceptional and I plan on recommending to everyone I know to buy their glasses from Lensabl.

I needed to order new lenses and decided to test this service against my regular optometrist and utilize both. Well, my regular optometrist got them done and back in 7 days and they worked fine. The Lensabl experience, not so good. Their website would not update the status so I never knew what was up with my lenses. Secondly when I did get them, they were unusable. The optical distortion was high and the sweet spot was wrong. I attribute that to not having them done in person, instead sending jpg's of your face with a credit card for reference not so effective. Additionally, trying to get them redone has been a very disappointing experience. I've contacted them multiple times and no response and no update on their website. Would highly not recommend this service since the price differential was not much.

Hesitant at first since first time ordering lenses for a pair of safety glasses that I wasn't sure could accommodate prescription lenses. I sent pictures of the frame and they said they could do it, so I took a chance. Took almost two weeks to get a box to send my frames in, but that was due to delays with USPS I later found out. Also, later took a few weeks to get the finished product, but was impressed with how the company kept me updated after I sent in my frames. They let me know when they received my frames, emailed me when there was a delay due to a problem that occurred with my lenses and then let me know when they mailed the completed frames. However, I gave five stars for the finished product! I was so happy at the excellent work done! I am a nurse and wear my safety glasses a lot for work. I can see very clearly and the lenses do not fog up so far! I am super impressed with the finished product and their customer service when I reached out to them. I will definitely go through them again when I need to put prescription lenses into a frame!

The experience was fine. My lens are not, I wanted to be fair, so I have been using the replacement lens and each time, I do not see as well as with my current lens, (same prescription that I included when I ordered. The distance part seems to be fine, but the bifocal is not, I don't believe it is the same as my current prescription. I did receive a message saying it would take longer to receive, because the first try was not good on the lens. I don't believe the ones sent to me are correct either. Is it possible I received the wrong lens?

I would like to have them redone, not at my cost, is this possible, as I'm getting no good out of the $$$$, I spent?

Please, let me know.

Also, my receipt is a PDF file, so I cannot upload it.