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Lensabl has a rating of 4.0 stars from 5,724 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses, and great job. Lensabl ranks 2nd among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,596 reviews
What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard. As I previously stated,
This is such a wonderful service! I love my new lenses and the whole process was very smooth. I checked in with them once and Clarke was amazing.
I had two pairs of lenses put in two different frames, and they work great.
Takes time for shipping there and back,
But saved a lot of money.
This was the first time I've tried an online service like this and it was much more pleasant than I ever expected. I will definitely use them again.
Wonderful from beginning to end. Just got my glasses and they are just great so much so I am sending a second pair to be done! THank you!
Lensabl made it so easy to swap out my old lenses for new ones when my regular doctor wouldn't do it. Great customer service as well!
I waited almost two months for the delivery and when I receive it the lenses dont fit. Worst experience so far, not recommended it.
Tip for consumers:
Dont have a telephone number to contact them.
Products used:
Glasses for lenses
First off, I'll say that the customer service was somewhat helpful and very responsive over the course of my order and when I did finally receive glasses, the lenses are functional and the no-fog coating works as advertised.
Unfortunately the reason I needed to repeatedly correspond with customer service while my order was being processed was because my order was constantly being delayed. In total, it took over 6 weeks between when I shipped my frames and received finished glasses. Shipping time should have not been an issue as the order was only being sent around Los Angeles County. On receipt, the online tracker reported that it would take 5 business days, barring an inspection failure, to produce my glasses. After 2 weeks, I asked for an update on my order and was told that it would be ~1 day until my order was complete. I'm not sure why it took 2 weeks to tell me it would be 1 more day to complete when the order was only supposed to take 5 days. 3 days after that, after there was no update on the tracker, I contacted customer service again and was told that my frames had gotten lost at some point and they had ordered replacement frames. I was not contacted when the frames were lost and nobody asked what model of frames I had originally sent to make sure they re-ordered the correct ones. 2 weeks later I contacted service again when there was no update on my order and was told that 5 days prior, the lenses had failed inspection and were being reworked and would be done in 2-3 days. The finished glasses were sent 2 days later. When I received my glasses, the frames were similar to the ones I had initially sent, but not the same. The model and color were the same, but the inlay was different. If someone had confirmed with me what frames I had sent when they made their initial mistake, this issue could have been avoided. I am still waiting on resolution for this issue.
Glasses look good. I will trust you did a great job, but I will also verify Rx with my physician. Many thanks.
Tried to. Couldn't get through.
Problem scrolling your web site. Only web site I have this problem with.
Recommended by insurance company
Easy solution, easy process, great quality. Very please and will remember this service for the future
Process for making in glasses was easy. The glasses took longer than expected before shipping quickly.
Needed lenses for Bose Tenor audio glasses. Simple process uploading rx and glasses were delivered quickly.
Lensabl customizes lenses for Bose Tenor.
I sent in my glasses 1/14 and did not get my lenses until 3/3. They broke my lenses at the lab and had to reorder new ones, I have my new lenses and now it feels like prescription is off. I want to return these and get my money back. Will not recommend this business to anyone or ever use it again. Would give zero stars if I could.
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The Lenses I have received do not fit into the Frames.
They drop off too easily.
They are useless.
I would like you to process the refund.
I would say that it was trying not physically going to a brick and mortar but such a blessing to know that we were taken care of!
It awesome and Rudy took great care of forwarding the right colored lenses
Hi, Rosemary!
We're delighted to hear that Lensabl professionally handled your return and provided you with great lenses. Your satisfaction and recommendation are greatly appreciated.
We understand that online shopping can be different from visiting a brick-and-mortar store, but we're dedicated to providing quality service and products to ensure our customers are taken care of.
It's great to know that Rudy took great care of you and ensured you received the right colored lenses. If you ever have any more eyewear needs or questions in the future, please don't hesitate to reach out. Thank you for choosing Lensabl, and we hope to continue serving you well!
Sent in a pair of frames to have perscription lenses installed. They did a great job. Highly impressed.
I ordered no-line bifocal lenses and was sent single vision lenses. Lensable refused to make the order correct.
Easy to order and the glasses are great! I have wanted my goodr sunglasses as prescription glasses for years and these were just the right thing.
Easy and cost effective.
Hi, Anne!
We're thrilled to hear that you had a great experience ordering prescription lenses for your goodr sunglasses! It's fantastic that we could help you achieve what you've wanted for years.
Thank you for choosing Lensabl based on ease and cost-effectiveness. If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, feel free to share. We're here to ensure your satisfaction, and your feedback is important to us.
We appreciate your business and are delighted that you now have the perfect prescription glasses with your goodr sunglasses. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We look forward to serving you again!
Perfect transaction. Customer service communication couldn't be better. Very happy and will recommend to my friends and family.
My Stoggles were returned to me very quickly and the presentation was beautiful! Really impressed with the quality.
Jayme set the standard for customer service. I really appreciate everything and will continue to be a customer
They sent the wrong lenses and wouldn't help make the situation right. I lost over $200. Never again!
* Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Had lenses made for my Persol glasses. I followed their directions for PD, and everything turned out perfect
It was easy and painless to order replacement lenses from Lensable. I would (and already have) recommended them.
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Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.
Upgrade your vision today at lensabl.com
Hi, Elizabeth!
Thank you for your feedback, and we appreciate your trust in Lensabl. We understand the importance of accuracy when it comes to prescription lenses. If you have any questions or concerns about your order or prescription, please don't hesitate to reach out to our customer support team. We're here to assist you, and your satisfaction is our priority. We apologize for any difficulties you experienced when trying to get in touch with us, please feel free to reach out to Support@lensabl.com or call us at 1-800-984-5367. Thank you for choosing Lensabl.