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LensablReviews 6,026

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Georgia
1 review
0 helpful votes
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Love my new glasses
April 4, 2021

I ordered some cool glasses off of Amazon but regular eyeglass stores told me that they couldn't put prescription lenses into them, so I tried lensabl and sure enough they were able to do it. The only problem I had was getting the PD correct, so I would suggest that when you get your eyes examined that you have your doctor note that on your prescription, otherwise trying to take a picture of yourself is a pain in the butt. (I ended up going to Sams club and having someone do it for me there)

Date of experience: April 4, 2021
South Carolina
1 review
0 helpful votes
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Nothing is right
May 4, 2021

I ordered new frames and lenses. I received the old frames with the new lenses and the prescription is messed up. My husband still can't see...

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2021
Washington
1 review
0 helpful votes
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Stoggles lenses
April 4, 2021

I just received back my stoggles with prescription lenses in them and they are perfect! They did have a slight delay due to the first lenses not passing their quality inspection. Just ordered a pair of prescription sunglasses as well since the first order was spot on!

Date of experience: April 4, 2021
Michigan
1 review
0 helpful votes
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Review
April 6, 2021

It took almost 3 weeks from shipping to return with a basic order of just standard lenses

Date of experience: April 4, 2021
Connecticut
1 review
0 helpful votes
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I can see again!
April 4, 2021

This was perfect! I've had my old frames broken on one side for over a year. It was being held up by tape! So I had ordered new frames from Amazon that I was just going to pop my lenses into but the new ones ended up not being the same size although they were the same style as my old ones. SO with that being said I needed new lenses for my new frames. I didn't know my exact specs but lensabl had an app that took a reading of my old lenses. Sent in my new frames to get the new lenses and all is well. Affordable too! I also had contacted customer service at one point because the online update stayed at 5-6 business days for just that amount of time but they kept me updated on my frames since I was worried they'd take months like all the negative reviews I saw. That was not the case for me. Very happy customer I was excited when they came in the mail! Also packaged very nicely it came back with a case and cleaner!

Date of experience: April 4, 2021
Minnesota
1 review
0 helpful votes
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Great
April 4, 2021

The overall experience was effortless. Reasonable time period from start to finish. My lenses turned out great. Pricing was fair per my needs

Date of experience: April 4, 2021
Pennsylvania
1 review
0 helpful votes
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Customer Service 101
May 3, 2021

I ordered my Bose alto through the website. I wasn't sure if ordered correctly because I did the prescription
I contacted customer service, not once but 3times with questions. I never received a response for my questions but a response that my order was shipped.
When you spend over $500 on glasses you would want to make sure order is correct.
But I loved the glasses that was ordered, but not the service.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2021
Arizona
1 review
0 helpful votes
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Happy Customer
April 3, 2021

Perfect.
Reasonable price, resonable options, reasonable turn around time. And the glasses work as good as could be expected.
Questions answered via email, timely.
Ideally would have had all the necessary criterion for an acceptable password ahead of time.

Date of experience: April 3, 2021
Texas
1 review
0 helpful votes
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What a disappointment
May 3, 2021

This process took two and a half months. There was minimal communication from the company only to ask for more money. I was extremely dissatisfied with the final product. A little over two hundred dollars down the drain. I will never use this option again nor will I recommend it.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2021
Indiana
1 review
0 helpful votes
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Excellent
April 3, 2021

Ordering was quick and easy. Shipping was also surprisingly fast! I will be ordering from here again!

Date of experience: April 3, 2021
New York
1 review
0 helpful votes
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I signed the release but I had no idea my $900 Tom Ford frames (can't replace) would come back ruined. Not only was the bar across completely flattened (you had a picture) but the arms of the frames on both sides that were black are now completely scratched, so scratched they are gray and not black. Really. I can't be more disappointed with my over $400 investment in trusting your company.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2021
Arkansas
1 review
0 helpful votes
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See the light
April 3, 2021

Super easy, super fast, solid price will be my go to method for glasses now

Date of experience: April 3, 2021
California
1 review
0 helpful votes
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Amazing Job!
April 3, 2021

The experience with Lensabl was nothing but amazing. Their communication is impeccable. You cannot go wrong using this company for prescription needs.

Date of experience: April 3, 2021
Iceland
1 review
0 helpful votes
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Personal Attention at it's Best!
April 2, 2021

At last I found a service that would fill my prescription using my own favorite frame. This frame is a designer, gold-filled frame. Although brand is not listed as OK on website, Customer Reps accepted pics of frame and approved it for placing an order.
I opted going first class with Transitions. Unfamiliar with technical jargon I used item price as indicative of features and quality. Every option offered as addition to basics, was selected.
I am amazed at personal attention rendered by corporate staff during entire production process. This included multiple contacts, including online ‘live' to determine pupil centering. Dispensing accuracy, it appears, is more important than delays resulting from vendor/customer interaction.
Some options selected turned out to be impractical considering high power of my prescription. Staff recommended alternatives, along with pros and cons of such substitution. Eventually, my total order cost exceeded the initial, pre-paid estimate. However, I was not charged for resulting, additional cost.

First time: Excellent fit. Can't say more. Following delivery of completed order staff offers assurance of follow up in case of problems
Yes, after receipt of completed order, lens accuracy was verified by prescription dispensing optician. Fitment adjustments were minimal. An excellent experience!
Caveat: Like anything else, allow a day or two to completely adjust to a new pair of glasses.

Date of experience: April 2, 2021
California
1 review
0 helpful votes
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Extremely happy
April 2, 2021

I am extremely happy with the lens. I can't wait to use this at my workplace, not having to wear protective eye gear over my prescription glasses. Thanks very much!

Date of experience: April 2, 2021
Illinois
1 review
0 helpful votes
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The whole process took awhile (I got prescription lenses) but the goggles feel like my actual glasses and they're super comfy to wear

Date of experience: April 2, 2021
California
1 review
0 helpful votes
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Unfortunately I'm not pleased.
May 2, 2021

It is cheaper and faster than the opticians, but there were problems. As far as the lenses, the intermediate segment of the progressives are about 2mm too high. What really prompted me to give it two stars was when I received my glasses yesterday, I opened the box to find my vintage Shuron Ronsir frames very discolored and probably ruined. I have emailed them with pictures and am waiting on a response. I hope to hear from them soon.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 2, 2021
Arizona
1 review
0 helpful votes
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Good not great
May 2, 2021

Glad that testing is done but it is still not very good. Progressive lenses not adjusted right, have to hold head down to see out of the top of glasses for it not to be blurry, very annoying.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 2, 2021
California
1 review
0 helpful votes
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Monovision Lenses in my frames
April 2, 2021

Kept informed the entire way. Great communication and great results. I couldn't ask for anything more!

Date of experience: April 2, 2021
New York
1 review
0 helpful votes
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This is my second order of Stoggles lenses. The first order (CR39 lenses) and customer service was perfect. My second order also had great customer service but the item received (Poly lenses) do not fit in my stoggles and one of the lenses has a tiny circle? In the upper right. Trying to get it handled now. Not too worried because, again, customer service has been responsive and helpful!

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 2, 2021