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LensablReviews 6,060

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
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Hyper X Stealth Med/Lrg
April 5, 2021

So I spend most of my day doing schoolwork and playing videogames, I owned a pair of blue light glasses from HyperX and I loved their quality and frame and the I was no longer experiencing dry eyes or fatigue, I also have needed glasses for years my last prescription was in 2014. So I got a new Rx and came here through HyperX's website and boom, they reflect blue light phenominally! I got the Premium Crizal Prevencia AR coating and In could not be happier I can finally see things again.

Date of experience: April 5, 2021
Texas
1 review
0 helpful votes
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Well I first got them it was a bit skeptical but then they were a lot better then what I was thinking of in though it's a bit weird at first that's usually the case whenever I get new glasses but I'm sure I'll get used to it and and that I'm glad the frames are still in perfect condition

Date of experience: April 5, 2021
California
1 review
0 helpful votes
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Excellent work
April 5, 2021

Excellent workmanship
Prescription is on point
Great to use for work

Date of experience: April 5, 2021
New York
1 review
0 helpful votes
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Excellent service
April 5, 2021

Great service, website was very easy and response from customer service was prompt.

Date of experience: April 5, 2021
Mississippi
1 review
0 helpful votes
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They are Great!
April 5, 2021

My glasses are perfect! The shipping time was fast as well! Definitely recommend!

Date of experience: April 5, 2021
South Carolina
1 review
0 helpful votes
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I'm thrilled with the quality of the lenses - prescription sun-fade glasses - the order was processed quickly, the case and cleaning kit are great quality - I'm glad I found the service!

Date of experience: April 5, 2021
Washington
1 review
0 helpful votes
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First problem with Lensabl
May 4, 2021

I've ordered abut 3-4 lens replacements in the past and this is the first time I have had a complaint/problem.
There are two black markings on each lens at the transition line that I haven't been able to completely get off after I've treated each lens with lens cleaner and rubbed them as hard as I can to get them off. I'm afraid I'm going to rub off the anti-fogging treatment on them, which I may have since they are fogging pretty easily.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2021
Georgia
1 review
0 helpful votes
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Love my new glasses
April 4, 2021

I ordered some cool glasses off of Amazon but regular eyeglass stores told me that they couldn't put prescription lenses into them, so I tried lensabl and sure enough they were able to do it. The only problem I had was getting the PD correct, so I would suggest that when you get your eyes examined that you have your doctor note that on your prescription, otherwise trying to take a picture of yourself is a pain in the butt. (I ended up going to Sams club and having someone do it for me there)

Date of experience: April 4, 2021
South Carolina
1 review
0 helpful votes
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Nothing is right
May 4, 2021

I ordered new frames and lenses. I received the old frames with the new lenses and the prescription is messed up. My husband still can't see...

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2021
Washington
1 review
0 helpful votes
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Stoggles lenses
April 4, 2021

I just received back my stoggles with prescription lenses in them and they are perfect! They did have a slight delay due to the first lenses not passing their quality inspection. Just ordered a pair of prescription sunglasses as well since the first order was spot on!

Date of experience: April 4, 2021
Michigan
1 review
0 helpful votes
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Review
April 6, 2021

It took almost 3 weeks from shipping to return with a basic order of just standard lenses

Date of experience: April 4, 2021
Connecticut
1 review
0 helpful votes
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I can see again!
April 4, 2021

This was perfect! I've had my old frames broken on one side for over a year. It was being held up by tape! So I had ordered new frames from Amazon that I was just going to pop my lenses into but the new ones ended up not being the same size although they were the same style as my old ones. SO with that being said I needed new lenses for my new frames. I didn't know my exact specs but lensabl had an app that took a reading of my old lenses. Sent in my new frames to get the new lenses and all is well. Affordable too! I also had contacted customer service at one point because the online update stayed at 5-6 business days for just that amount of time but they kept me updated on my frames since I was worried they'd take months like all the negative reviews I saw. That was not the case for me. Very happy customer I was excited when they came in the mail! Also packaged very nicely it came back with a case and cleaner!

Date of experience: April 4, 2021
Minnesota
1 review
0 helpful votes
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Great
April 4, 2021

The overall experience was effortless. Reasonable time period from start to finish. My lenses turned out great. Pricing was fair per my needs

Date of experience: April 4, 2021
Pennsylvania
1 review
0 helpful votes
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Customer Service 101
May 3, 2021

I ordered my Bose alto through the website. I wasn't sure if ordered correctly because I did the prescription
I contacted customer service, not once but 3times with questions. I never received a response for my questions but a response that my order was shipped.
When you spend over $500 on glasses you would want to make sure order is correct.
But I loved the glasses that was ordered, but not the service.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2021
Arizona
1 review
0 helpful votes
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Happy Customer
April 3, 2021

Perfect.
Reasonable price, resonable options, reasonable turn around time. And the glasses work as good as could be expected.
Questions answered via email, timely.
Ideally would have had all the necessary criterion for an acceptable password ahead of time.

Date of experience: April 3, 2021
Texas
1 review
0 helpful votes
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What a disappointment
May 3, 2021

This process took two and a half months. There was minimal communication from the company only to ask for more money. I was extremely dissatisfied with the final product. A little over two hundred dollars down the drain. I will never use this option again nor will I recommend it.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2021
Indiana
1 review
0 helpful votes
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Excellent
April 3, 2021

Ordering was quick and easy. Shipping was also surprisingly fast! I will be ordering from here again!

Date of experience: April 3, 2021
New York
1 review
0 helpful votes
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I signed the release but I had no idea my $900 Tom Ford frames (can't replace) would come back ruined. Not only was the bar across completely flattened (you had a picture) but the arms of the frames on both sides that were black are now completely scratched, so scratched they are gray and not black. Really. I can't be more disappointed with my over $400 investment in trusting your company.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2021
Arkansas
1 review
0 helpful votes
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See the light
April 3, 2021

Super easy, super fast, solid price will be my go to method for glasses now

Date of experience: April 3, 2021
California
1 review
0 helpful votes
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Amazing Job!
April 3, 2021

The experience with Lensabl was nothing but amazing. Their communication is impeccable. You cannot go wrong using this company for prescription needs.

Date of experience: April 3, 2021