LensablReviews 5,933

It took a bit longer than I expected. The whole process took 5 wks from order, to receiving box, mailing box, and receiving the new lenses. It felt like it took a long time to receive the box and then I was without glasses for 3+ weeks. I think this company can do more to set expectations about turn-around time depending on geographic location.

When I received the glasses back, there was a human hair stuck between the lens and the frame which I had to tweeze out. I was also surprised that my glasses looked different. The right lens has a think border that really catches the light, that wasn't there when I delivered my frames. It almost looked like the right lens didn't really fit the frames. I am assuming my prescription went up and required a thicker lens in the right side. There is probably nothing Lensabl can do about that, but unfortunatley in pictures my glasses look like they have a white rim around the lens, but only on one side.
The good news is that I can see perfectly, so I am happy about that. I appreciated the email communication with progress updates because given how long I was without my glasses, I was getting a little worried I wouldn't get them back. I also appreciated new case and glasses cleaner. That was a nice touch.

Hi, this was my second order from Lensabl. Since the first one was nicely done I moved forward for the second one but unfortunately it is disappointing. First, the original lenses are not sent back to me. It is a kind of expensive sunglass and I do need my original lenses back which has Tom Ford engraved on it. Second, the new lenses are not fit. The lenses are smaller that the original one for the frame and you can see a groove and it's obvious there's a size issue.

I was super worried about ordering lenses this way. I thought the amount of info they are asking for was troublesome. I was wrong of course; it was super simple. I did a bit of research on their site, they explain everything, then I did a couple tests orders I see what kind of lenses I really wanted and what the cost would be with different options. I was quoted $450 for generic polycarbonate lenses at the eye doctor because I have no insurance, but Lensabl was only $150 for a high index lense. They look amazing, the lenses were perfectly cut for the frame I sent them, and I can see great!

I've been purchasing eyeglasses with progressive prescriptions for the past 10 years. I've tried several local optometrists to check my vision and send out my prescription to their vendors. This is the most expensive option that can cost upwards of $800 for a reasonable pair. I've tried online sources that offer frames and lenses for as little as $50 and everything between those two extremes. Lensabl provides great service at half the cost of local optometrists and they stand behind their product. If the lenses are not made well, just send the eyeglasses back and they will fix the problem at no extra cost and free shipping. I purchased progressive vision eyeglasses with premium transition lenses that didn't work well so Lensabl redid the lenses and now they work great. Rhinna, their customer service rep was great and provided good communications throughout the process.