Lensabl

The website has many bugs that will affect your order placement—like fields not appearing or files not uploading when you think they did. Once your order is placed, the customer service is horrible. They write back with prewritten messages and rarely do they actually read your emails and answer questions. They take at least a month to make your lenses (not a week), and when they arrive, they are horrible. They are like toy lenses. And I paid for the upgrade. Their customer service does not respond within 24 hours and they do not have a phone number to work out any issues you may have. Don't waste your money on the "Lensabl+ Membership", it's a way for them to get you in and feel committed to them.

I'm in the process of working with my credit card to get all my money back. If I was ordering a custom t-shirt or hat, that's one thing, but these are glasses. I use them to see. When they are delayed and arrived all wrong, it's not good at all. And the fact that there's no one to call, it's just unethical.

After threatening to call my credit cards to file claims they agreed to call. They called. But their calls went straight to voicemail because when they call they called from a "No Caller ID" number. Really? You have $400 worth of my property (frames) and have taken some $500 from me in credit cards and you can't give me a number to call you back?

They claim the lenses took month because they had to re-make them 3 times. Really? Isn't that costly? In other reviews, I've seen this is common for them. So, wasting supplies, wasting labor, delays, and unhappy customers. Their business model cannot survive. I don't see them staying in business for very long. Don't do business with these people.

Their lenses are horrible made, Not reliable with their work. Don't want to fix the mistakes they made. I don't recommend them, will not buy again

Lenses are perfect! No more glasses AND face shield at work for me. Very satisfied with my new Stoggles+ for my 12 hour nursing shifts.

A few months back I ordered a set of lenses with edge polish. When I received them, they did not have the high luster polish that I always get. In our communication back and forth I was told several things, first that they were polished, but it was a satin polish. When I asked for a credit since that was not what I ordered and paid for, I was told that the satin polish was a standard courtesy for high index lenses. "Courtesy" means no charge, which made it worse because I paid for this. Then I was told that it was my fault for not telling the lab that I wanted a high luster polish. The problem with that is the online order form does not mention types of polish, and unless an update has been made to the website, neither is there any mention of types of polish anywhere on the site. At that point I posted a negative review. Lensabl responded by asking me to contact them. I did and I wish I had not. I received an apology and was asked to return the glasses so the high luster polish could be provided. Lensabl sent me a UPS Next Day label, I sent them back, and the moment they arrived at the dock and were signed for, they "disappeared". And they stayed "lost" for 4 weeks. In my inquiries I was told that the "lab does not have them" which could imply that someone else did have them. I don't know. But they offered to replace the glasses and asked for the web address where I had purchased the frames. I provided it and tracked that vendor's inventory. From what I can tell, Lensabl never purchased the replacement frames. At 4 weeks, I requested an update, and was told my glasses were ready to be sent back to me, and that a tracking number would be provided. The tracking was not provided but they showed up the next day, again by UPS Next Day. And they were my glasses, not a replacement. So, someone had them. Was this negligence or malice? I cannot say. But what I can say is that I will not use this company again, which is disappointing. My previous orders were wonderful. I will add, if it is pertinent, all the previous orders dealt with a lab in California; this order went to a lab in Colorado. I don't know if the company has moved or is working with more than one lab. It was very disappointing, and I am not a fan of heartburn!

I sent in a pair of stoggles to be fitted with sunglasses lenses and they returned quickly and were just what I was looking for!

It seem like the process took longer than expected but that's OK I'm more concerned about the fact that my frames were returned to me scratched!

I got the wrong prescription for farsighted and I am near sighted, Support is not professional at all

It was a mistake to order from them

Little complicated it you are not tech knowledgeable. My bows on my Versace were bent when I received them back, working on straighten so I can wear.

My experience this time was not great. It took almost 8 weeks to receive my order which is unexceptionable. I will not be using this company again.

This was my second time ordering from Lensabl. I'm loving both orders I had with them and the service are excellent. I received my order on time.

I messed up my prescription and they replaced my lenses for free. That's great customer service! I will order from Lensabl again.

I am absolutely satisfied with my replacement lens. Excellent services, fast and convenient. I would order again and recommend to others. Thanks.

Finally was able to get new lenses in my old frames. Easy and convenient, no issues. Will recommend to friends and family.

The lenses were installed backwards. I will need a return label for send back so you can fix the issue. Thank you.

Although it took a very long time once I placed my order, it was worth waiting for. Very nice job. Thank you.

The QA agent who was working with me was subtly rude and sarcastic and delayed my order for over 4 weeks straight.

Fast turn around time once they finally were delivered to the lab. They pay all postage! I have no complaints at all

Lenses darker than I expected and loose. The wait to get them was rather long too due to a problem creating them.

Very good. Problem with receiving mailing box, but you sent another one. They both showed up together. US Mail problem - not you.

Despite taking much longer to deliver than anticipated, the results are very good. The quality of glass and prescription are extremely high.

The process is very straight forward. Took a little longer than expected but the glasses came out great. Love the packaging too.

No solution on your part as of now although I requested an immediate response as the amount of time it has taken

I am very pleased with the high quality lenses. The instructions and communication were very clear. Really happy to keep my frames!