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LensablReviews 5,997

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Pennsylvania
1 review
0 helpful votes
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They work, but it took too long.
April 15, 2021

My lenses are very high powered due to kerataconis. When I submitted them, I was told it would take 3-5 business days. It took almost a month and a half, due to several failed quality checks. They also don't fold properly, due to the thickness and placement of the left lens.

The review takes into consideration the price, which is unbeatable, and they work. The time involved is the primary retraction.

Date of experience: March 16, 2021
District of Columbia
1 review
0 helpful votes
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Getting glasses was a process taking time, more time and emails regarding additional time and work needed. I withstood it all and in came a very nice pair of glasses with all of the new bells and whistles. My glasses are strong, so maybe in the future it will be different.

Date of experience: March 16, 2021
New York
1 review
0 helpful votes
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Insightful
March 16, 2021

Great job. They kept me informed through the whole easy process

Date of experience: March 16, 2021
Virginia
1 review
0 helpful votes
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Good quality product.
April 15, 2021

It was a little slow but the quality is very good. The most disappointing thing was that you kept the black hard case that came with my Tenor frames and replaced it with a white case. I would rather have the case that the frames came with.

Date of experience: March 16, 2021
North Carolina
1 review
0 helpful votes
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STILL TO BE TOTALLY SATISFIED
April 15, 2021

Missing two of the four pairs of glasses that I have paid for!

Date of experience: March 16, 2021
Pennsylvania
1 review
0 helpful votes
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Replacement lenses
April 15, 2021

I waited almost a month to get my glasses back and they are wrong. They sent bifocal lenses when I asked for progressive. Still waiting to hear if they are going to replace them.
They don't even have a phone number you can call. Everything is by email and they don't answer in a timely manner.

Never again with these folks. Would not recommend

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 16, 2021
Texas
4 reviews
0 helpful votes
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Good Job
March 15, 2021

It was an easy process from beginning to the end. There was a "hiccup", the first pair of lenses were defective and they had to be redone. Their quality control noted this before returning them to me and went ahead and did over. I received a "perfect" pair of sunglasses at a very reasonable price.

Date of experience: March 15, 2021
California
1 review
0 helpful votes
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3-2021 Replacement Lenses
March 15, 2021

Overall a good experience. I received my return box quickly and my new glasses arrived within a few weeks. However I am having some issues using the glasses. They seem out of focus for reading and a piece of paper takes the shape of a trapazoid with the bottom of the paper edge appearing wider than the top of the paper.

Date of experience: March 15, 2021
Virginia
1 review
0 helpful votes
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Excellent
March 15, 2021

Although it took a bit longer than quoted, I couldn't be happier with my order. High quality lenses for a great price. I'll continue ordering from this site for life! I've purchased progressive lenses online before and they've been awful.

Date of experience: March 15, 2021
Virginia
2 reviews
0 helpful votes
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Not what I expected
April 14, 2021

It took way too long... over 6-weeks and when I sent emails looking for updates, I didn't get any responses.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 15, 2021
Rhode Island
1 review
0 helpful votes
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Very very happy
March 15, 2021

Lensabl did a great job replacing lenses in a pair of my glasses. The job was quick and cost effective.

Date of experience: March 15, 2021
Wisconsin
1 review
0 helpful votes
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My wood framed glasses
March 14, 2021

Communication was great between myself and lensabl. I had purchased what sounds like the last available style of fairly fragile wooden frames, they are the only frame I've really liked, had a couple previous pairs before they discontinued the style. Most stores local to me were skeptical about making lenses for them, though I did find a place to do so. However the lenses made for me through lensabl are a far nicer fit to the frames compared to what I had on my last pair. Thank you, will recommend and return!

Date of experience: March 14, 2021
New Jersey
1 review
1 helpful vote
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I bought a pair of rx lenses from Lensabl for my distance glasses a while ago. They were very helpful, courteous and reasonably priced in their services. I recommend Lensabl to everyone who needs lenses, glasses, frames. It was totally great experience. Thank you Lensable!

Anth/Tul

Date of experience: March 14, 2021
Rhode Island
1 review
0 helpful votes
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SOOO impressed!
March 14, 2021

I was hesitant in mailing my Tiffany frames since they are my first designer sunglasses. When I opened the box and tried on, I was excited to wear out. Thank you for making my experience seamless and worthy of using your services in the near future.

Date of experience: March 14, 2021
Hawaii
1 review
0 helpful votes
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Great experience
March 14, 2021

I was very impressed with your communication with me. I was wondering what was taking so long to receive my prescription lenses and was going to contact you, and then I had an email explaining, in detail, what the issue was. I feel this is a great customer service feature you have. Most businesses would send the product back to the customer and wait for the customer to find out it wasn't correct and then spend time waiting. I find this proactive approach you use, to be a great feature of your business. Keep up the great work and I love my stoggles!

Date of experience: March 14, 2021
New York
1 review
0 helpful votes
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Replacement lenses on my frames
March 14, 2021

I was very skeptical trying to order new lenses on line. I have been trained over the years to follow more traditional pathways via dealing directly with my optician. I have to admit what I received is fantastic. I am impressed by the accuracy of the lenses, the turnaround time and communication was top notch. Very happy with the entire experience.

Date of experience: March 14, 2021
New York
1 review
0 helpful votes
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Great customer service
March 14, 2021

Received my sunglasses yesterday -- turnaround time nine days start to finish from when I put my glasses in the mail. I asked for a change in the order immediately after I put the glasses in the mail. It was accommodated without a missed beat. Looking forward to modeling my new glasses on the way to my vaccine appointment tomorrow. Thanks!

Date of experience: March 14, 2021
Michigan
1 review
0 helpful votes
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Wrong prescription
April 13, 2021

I have had cataract surgery and just wanted readers for reading small print and the glasses I got didn't accomplish that.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2021
Virginia
1 review
0 helpful votes
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New lenses
March 14, 2021

Experience was great went smoothly and in a timely manner.
New lenses were right on and fit new frames perfectly.
Highly recommend.

Date of experience: March 14, 2021
Pennsylvania
1 review
0 helpful votes
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Second time around
March 14, 2021

The first time I sent these frames in, the Rx result was slightly off. After discussing with their lab, I sent them back and they were returned in perfect shape. No fuss, no extra cost, great service.

Date of experience: March 14, 2021