LensablReviews 6,232

I'm really happy with the finished product. I have a couple of suggestions to make your service better. A couple of email updates from you to let me know when you received the frames I sent (so I know they weren't lost in the mail.) and possibly another message updating me on the progress of the order before they are sent back to me would be helpful. Also, the presentation of the frames when they return is good, but there is some cardboard dust in the box that should be removed prior to shipping. I will definitely continue to use Lensabl, good service and the prices are what makes it very attractive.

I tried cancelling this order when I was told there was a chance my frames could break. After someone finally got back with me, they kept asking and I kept saying yes. When they went to process the cancellation, I got a shipping email less than an hour before I got the customer service email saying it was too late to cancel. Then my glasses came in and I can't see, but I know my prescription is correct. Found out I could have saved about $60 in all this if I just bought all new glasses.

I sent my glasses away to get lenses.It took over two months to get them back. I asked to be compensated as I am a first responder on the frontlines DURING covid and had to spend additional money on other glasses because they took an insane amount of time. They refused to even acknowledge they messed up. I finally received my glasses and everything is distorted, so I reached out again to them telling them and they refuse to answer my emails and phone calls. I will NEVER use this company again and will tell everyone to avoid them. Horrible, horrible customer services and horrible treatment to the people on the front lines risking their lives everyday to help people.

I have used Lensabl about 10 times (I just put another pair of frames in the mail to them today) and I have only good things to say about them. I have used them for clear and sunglass lenses and everything has been perfect. The process could not be easier and the turnaround time is faster than you would think. I am thrilled to have found Lensabl.

I sent in two pairs of frames for new lenses. I was very careful to put the proper frame into the mailer with the lenses I wanted in each. First of all, the lab mixed the frames and put the wrong lenses in both frames. Then they broke one of my frames. They did replace the frame, but that added another month to the order. On another order, the lab changed the Rx from the opthomologist and returned a set of glasses that are unusable, following an additional delay due to "quality control". The lab also bent the nosepieces to an angle that no longer fits my face. Alex in customer service promised a 30% promo code to redo the lenses but even after 4 email requests, has failed to send me the promo code. I can only assume that Lensabl does not want to do any further business with me. I had no such problem a few yers ago the first time I used Lensabl. I am unsure what happened to your service over the past few years, but it has obviously declined in quality and customer service. I am very disappointed that I am no longer able to rely on your services.

The overall experience with Lensabl was amazing from start to finish. Customer service was excellent and responsive. Lensabl was able to give my old frames a new life. Sending my glasses was easy, and it took about 2 weeks. This is on par with many local shops in my area. I would recommend Lensabl for those seeking to revive their old frames with a new prescription especially for those who have need for high index prisms and strong diopters.

The lenses are really good in terms of clarity. The only minor issue I do have is with the rolling process. The left and right lens rolling was different. It is not easy to see for others, and it does not compromise the lenses in any way, but aesthetically it would be nice if the rolling and polishing was exactly the same. The user inspecting the glasses can see it when the glasses lie on a table, but it is not seen in photos and such when wearing them.

Glasses are great but all my Wife's Glasses are "No-Line Bifocals" and when I ordered I thought the ones I ordered for her would be "No-Line Bifocal"!

However they are not and I suspect the other pair you have you will be making them with a "LINE" in them? Please if you can, make them "NO-LINE BIFOCAL'S"?

She loves them cause they are her Favorite frames but hard for her with the Line in the middle. She really does not need the bottom half much so the line really screw her up.
Thanx, Ron for my Wife Rebecca

I love how easy the whole process was. I received my favorite pair of frames with my prescription lenses in less than two weeks. The whole process was smooth. I highly recommend!

Sending the glasses in was the easy part. It took two weeks to process the order. Thats a long time to be waiting for glasses.

I received them and the glasses are out of focus, and need to be redone. I'm being patient but after reading the fine print, they are not going to refund my money if there is a problem, so it looks like I'm in it for the long haul with Lensabl.

No verification # or code provided on the return so I just sent them back hoping they get them. Have the post office receipt is all.

Hope they get it right with the second pair. Patiently waiting... probably another two weeks.