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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The glasses, once finally delivered 2 months later, were just fine. What wasn't fine was the absurd updates that were never accurate in the least. Customer support, being so transparent, advised the glasses didn't pass quality inspection and had to be redone. They didn't mention the multiple redos that would follow. Not sure what happened here, but I'll never, ever support this business again, nor will I recommend it to anyone. Absolutely disgusted with the service.
The Bose Tenor frames with prescription lenses with a graduated Sahara brown tint. That was the order. I was hesitant to order prescription glasses online. It was, however, the only way I could get prescription lenses in the Bose Frames. The prescription was great. I was dubious about getting the pupil centered right using a driver's license but that also turned out well. The sound on the Bose Frames was superior to the Apple air buds pro. The sound was the best I have heard in ear bud like devices and I have heard a lot of them. So, all in all, I am very satisfied with what I received from Lensabl. My only complaint is that the side pieces and the frame, in general, does not seem adjustable to fit various nose and head size combinations and the frames want to slide down on my nose which I am trying to fix with silicon pads for glasses. I don't trust any local eyeglass place to adjust them for fear of messing up the electronics.
I have had Lensabl place lenses in three pairs of frames. The first two experiences were wonderful. This third experience was poor.
My new Lensabl lenses "squeak" whenever my frames move. This was not a big deal for a day or so. But the more I have these lenses, the more they squeak. It's like a chair you sit in that squeaks every time you move. It may not bother you in the beginning, but after a while it becomes annoying.
I reached out to Lensabl, to try to see what we can do to resolve this problem, but nobody has gotten back to me. This could be an innocent issue. I may need to lubricate my lenses so they stop squeaking. But whatever the problem is, Lensabl should get back to me.
I researched MANY websites and local doctors before placing my order. I am so glad I did and arrived at Lensabl. I sent in frames I bought online and they gave me awesome progressive transition lenses that are purple like my frames. They ran into a snag while making my lenses and chose to start over to make me an entirely new set and let me know promptly what happened and why my order was delayed for a short time. Highly recommend and I'm going to order another pair!
Great I will definitely refer you to my friends and will use your service again
The whole process was so quick and easy, they kept me informed about timelines and process throughout, and it's GREAT quality for great prices. What more could you want?!
Efficient, easy, and quick. Kept you informed every on every step.
Just return from my optometrist of 10 years and he found this are wrong for many reasons also I found the thickness is double than the ones I have with almost the same prescription, can't read the small writing and it is very difficult to use when driving.
I will try to go to the post office when the showers stop ( possible in 2 or 3 days)and return in the same box you mail it to me.
Sorry it did not work.
Please send your Return Authorization
I will note that everything that could go wrong did -- but Lensabl customer service made it work out! So at the lab my 2015 frames broke. Lensabl replaced the frames (ordering these from the company in England). Then, when their part was done, the USPS misplaced the package for a bit. Lensabl customer service helped get the package sorted and now I have a super awesome pair of glasses! THANK YOU! SO-- my point here is that you really cannot go wrong with Lensabl. I appreciate it and will absolutely recommend it to friends.
My lenses are very high powered due to kerataconis. When I submitted them, I was told it would take 3-5 business days. It took almost a month and a half, due to several failed quality checks. They also don't fold properly, due to the thickness and placement of the left lens.
The review takes into consideration the price, which is unbeatable, and they work. The time involved is the primary retraction.
Getting glasses was a process taking time, more time and emails regarding additional time and work needed. I withstood it all and in came a very nice pair of glasses with all of the new bells and whistles. My glasses are strong, so maybe in the future it will be different.
Great job. They kept me informed through the whole easy process
It was a little slow but the quality is very good. The most disappointing thing was that you kept the black hard case that came with my Tenor frames and replaced it with a white case. I would rather have the case that the frames came with.
Missing two of the four pairs of glasses that I have paid for!
I waited almost a month to get my glasses back and they are wrong. They sent bifocal lenses when I asked for progressive. Still waiting to hear if they are going to replace them.
They don't even have a phone number you can call. Everything is by email and they don't answer in a timely manner.
Never again with these folks. Would not recommend
It was an easy process from beginning to the end. There was a "hiccup", the first pair of lenses were defective and they had to be redone. Their quality control noted this before returning them to me and went ahead and did over. I received a "perfect" pair of sunglasses at a very reasonable price.
Overall a good experience. I received my return box quickly and my new glasses arrived within a few weeks. However I am having some issues using the glasses. They seem out of focus for reading and a piece of paper takes the shape of a trapazoid with the bottom of the paper edge appearing wider than the top of the paper.
Although it took a bit longer than quoted, I couldn't be happier with my order. High quality lenses for a great price. I'll continue ordering from this site for life! I've purchased progressive lenses online before and they've been awful.
It took way too long... over 6-weeks and when I sent emails looking for updates, I didn't get any responses.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members