Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
After waiting more than six weeks for the sunglasses, I got them, and the lenses don't work for me. The alignment of one eye to the other is off and I get double vision.
I still have not received my order. Any queries I send are answered in days not hours. I wanted my glasses for a vacation that I've already took. I ordered them in early March.
I've sent multiple frames to be equipped with new lenses and I'm always happy with the experience and prices. Plus the eyeglass case that is returned with my frames is awesome. No complaints here!
I had great overall experience. I am so happy how my glasses came out. I appreciate all the time and commitment applied to my order. Thank you so much guys. Love my new glasses.
OMG! I can't believe the price compared to other so called lens makers and the simple set up and time to get my glasses back you guys are my new lens company! Thank you
I have a mixed review. I am pleased with their service and my glasses are good. The tint on my sunglasses could be darker and I am still testing the bifocal (got them yesterday).
Love my glasses! Thank you for your business. I'm glad that I found you online and that you were able to put my progressive lens into my favorite frames so caring. I'm very pleased.
I love my new lenses! They're absolutely perfect! Best of all, I paid less than HALF of what I would have at Lenscrafters! I'll definitely be buying my lenses from Lensabl from now on!
I was pleased when I opened the box and tried the sunglasses on. I could see clearly. I havent had the chance to really wear them out, but so far, so good. Thank you.
The lenses I ordered for my sunglasses and my safety glasses are so nice. My eyes are able to focus and they're not blurry in any way, even with the peripherals. Ordered another yesterday!
Glasses are crooked and lenses are not set in properly. Before ordering, we had emailed a question about return policy. We never heard back and now realize we cannot return them
This my third purchase from lensabl. The lens quality is superior to the retail store that I used in the past. This time I added the anti-fog coating. It really works.
I delayed and was very lazy in my ordering process. Lensabl was very kind if requesting the information they needed and communicating well during the whole process. Their tools are underrated
Everything went ok except I can't wear the glasses due to the lenses being blurry. I need to return the glasses and have them corrected, as of now they are useless.
Took a little longer than expected to come back considering it was one state over but very happy with the results for my child.
While the glasses were installed properly, I noticed top and bottom edges were only partial polished. I wish Lensabl clearly state they only polish the outer facing sides of the lenses.
Lensabl has really changed the game. I had so many frames with old prescriptions that I missed wearing, and the lenses I have now replaced with Lensabl are perfect. Highly recommend!
I had a pair of vintage glasses that I always wanted to wear. Lensabl created the perfect prescription lenses to fit the frames and I'm so excited to wear them now.
Paid $800+ to put lenses in frames I sent. They stole the frames and kept the money…. All I received was a shipping label which they said was my glasses…
Lenses are great but my bows on my frames arrives all stretched out and they would not stay on my face. Had to go to an optometrist to have them adjusted.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!
Hi, Clay!
I'm very sorry to hear about your negative experience, but it seems there might be some confusion or a misunderstanding. Lensabl is a reputable company, and we take customer concerns very seriously.
Please contact our customer support team at support@lensabl.com or 1-888-217-8644 to clarify the situation and resolve any issues you might be facing. They can provide assistance and investigate the matter to ensure your concerns are addressed appropriately. Your satisfaction is important to us, and we want to make sure your experience with Lensabl is a positive one.