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LensablReviews 6,120

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Massachusetts
1 review
0 helpful votes
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Happy Customer
March 20, 2021

From start to finish my experience was great. I will be a returning customer.

Date of experience: March 20, 2021
Connecticut
1 review
0 helpful votes
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I would give this 5 stars except that it took longer than usual and customer service was responsive, but they told me I would get more email updates and a tracking number which I never got.

Date of experience: March 19, 2021
New York
1 review
0 helpful votes
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I love how easy the whole process was. I received my favorite pair of frames with my prescription lenses in less than two weeks. The whole process was smooth. I highly recommend!

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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Amazing!
March 19, 2021

My lenses came out amazing! I ordered some stoggles for work and sent them to lensabl to put my prescription in them, the process was seamless! So easy and when I had a question about my order and I sent a email, the response was quick, and so helpful! Amazing customer service! Will definetely recommend and buy more! Thank you!

Date of experience: March 19, 2021
New York
1 review
0 helpful votes
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Waiting for a second try here.
April 18, 2021

Sending the glasses in was the easy part. It took two weeks to process the order. Thats a long time to be waiting for glasses.

I received them and the glasses are out of focus, and need to be redone. I'm being patient but after reading the fine print, they are not going to refund my money if there is a problem, so it looks like I'm in it for the long haul with Lensabl.

No verification # or code provided on the return so I just sent them back hoping they get them. Have the post office receipt is all.

Hope they get it right with the second pair. Patiently waiting... probably another two weeks.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 19, 2021
Ohio
2 reviews
0 helpful votes
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Send in a frame for conversion to sunglasses and the process was quick and quality is excellent!

Date of experience: March 19, 2021
Texas
2 reviews
0 helpful votes
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Quality check appreciation
March 19, 2021

Lensabl notified me that they noticed something in a quality check and had to redo the lenses. This delayed delivery by a couple of days. No problem. I received the new glasses today and they were perfect. They looked great and I see better with the new prescription. Now to order the sunglasses!

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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Excellent Service!
March 19, 2021

I found Lensabl when I was seeking to replace my lens prescription in a pair of frames purchased last year through Zenni. Zenni doesn't do lens replacements so I was very pleased to find Lensabl. The online instructions made it a very easy process. Their customer service was excellent. I was informed every step of the way and their quality check ensured that my needs were met. I received a beautiful case with my like-new glasses and everything is perfect. The bottle of lens cleaner and cloth is a very nice touch. I will definitely recommend Lensabl to others.

Date of experience: March 19, 2021
Nebraska
2 reviews
0 helpful votes
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Retro in style!
March 19, 2021

I was sceptical at first, simply because it was taking so long, but I found out that you were not happy with the lenses that you put in and quickly made new ones that would pass your quality check. I just put them on and they are perfect! I will be ordering from you from now on. Thanks for taking care of my 30+ year old glasses!

Date of experience: March 19, 2021
Colorado
1 review
0 helpful votes
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Excellent service
April 5, 2021

The frames were delivered quickly. The company stayed in touch and updated me on the status of my order.
I work as an acute care PT at a hospital where I need to wear protective glasses. These don't fog, very clear and it's obvious that the quality of lenses is great.
I would certainly recommend this company to my co-workers.

Date of experience: March 19, 2021
Virginia
1 review
0 helpful votes
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Great!
March 19, 2021

Every step was top notch and great job fitting lenses into my previous frames

Date of experience: March 19, 2021
New York
1 review
0 helpful votes
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Excellent service
March 19, 2021

Sent in an old pair of glasses with lenses destroyed. Got back with perfect new lenses. Easy to do and customer service is great.

Date of experience: March 19, 2021
New York
1 review
0 helpful votes
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Fast, easy and great service!
April 5, 2021

I got my glasses back in less than a week, perfectly done and in a very nice packaging! I sent a first pair as a test and I'm definitely sending more for them to have them done.

Date of experience: March 18, 2021
Minnesota
1 review
0 helpful votes
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Fast! Easy! Excellent!
March 18, 2021

Everything I hoped for.
They did a great job with my weird Rx in my funky frames in less time than the hyper-expensive Eye Clinic shop.
I highly recommend these folks!
Thanks!

Date of experience: March 18, 2021
California
1 review
2 helpful votes
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Terribel Experience - never again
April 20, 2021

I sent a pair of glass in February to have progressives over contacts made. They were made incorrectly - prescription added when I explicitly said no prescription. Contacted customer service and sent them back. They were made incorrectly again. They took three months for Lensabl to make the same mistake twice. This company is not operationally competent and is spending all of their money on marketing. The idea is good, but the execution is very, very flawed. I'd stay as far away as possible from them.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
Arkansas
1 review
0 helpful votes
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Great lenses
March 17, 2021

Ordering online was super easy. Printed out the shipping label. Got the glasses back within 2 weeks! Also kept me updated every step of the process

Date of experience: March 17, 2021
Minnesota
1 review
0 helpful votes
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Love my new glasses!
March 17, 2021

I have been looking at prescription eye protection for working during COVID-19 pandemic at my clinic. I found a pair of safety glasses on Amazon and sent them to Lansabl to get my prescription lens in. They are just great! I am planning to send my old frames in to get my current prescription in them so I can have a variety of frames to choose from without spending tons of money.

Date of experience: March 17, 2021
Maryland
1 review
0 helpful votes
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Twice customer
November 28, 2022

Lenses turned out great.
These are a backup pair of glasses.
Hope to find the right framed and get the lenses with all the extras

Date of experience: March 17, 2021
Illinois
1 review
12 helpful votes
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The glasses, once finally delivered 2 months later, were just fine. What wasn't fine was the absurd updates that were never accurate in the least. Customer support, being so transparent, advised the glasses didn't pass quality inspection and had to be redone. They didn't mention the multiple redos that would follow. Not sure what happened here, but I'll never, ever support this business again, nor will I recommend it to anyone. Absolutely disgusted with the service.

Date of experience: March 16, 2021
Texas
2 reviews
0 helpful votes
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Vision plus Music
March 16, 2021

The Bose Tenor frames with prescription lenses with a graduated Sahara brown tint. That was the order. I was hesitant to order prescription glasses online. It was, however, the only way I could get prescription lenses in the Bose Frames. The prescription was great. I was dubious about getting the pupil centered right using a driver's license but that also turned out well. The sound on the Bose Frames was superior to the Apple air buds pro. The sound was the best I have heard in ear bud like devices and I have heard a lot of them. So, all in all, I am very satisfied with what I received from Lensabl. My only complaint is that the side pieces and the frame, in general, does not seem adjustable to fit various nose and head size combinations and the frames want to slide down on my nose which I am trying to fix with silicon pads for glasses. I don't trust any local eyeglass place to adjust them for fear of messing up the electronics.

Date of experience: March 16, 2021