LensablReviews 5,919

I was initially put off by the price but being able to put new lenses into an older pair of my favorite frames ever was too appealing to ignore. I researched and compared the service to other similar services and Lensabl was the cheapest for the bare minimum lens order. I loved the ease to order, how quick and smooth the process felt, and even the update email sent to me to inform me about a delay (even though I wasn't suspicious of a delay at all, it seemed like a reasonable amount of time to me) was appreciated. Having gotten my glasses back with new lenses it looks and works great so I'm extremely satisfied with the service and will be using it again when I get a new prescription!

I ordered a pair of glasses online, frames and lenses from another company. When I got them, I could tell there was something wrong with the lenses because I couldn't see through them correctly. I tried to contact that company but the customer service was horrible. There was a big communication/language gap and they wanted me to jump through hoops to prove they had made a mistake and that the lenses weren't correct. Needless to say, I stopped bothering with that company and luckily found Lensabl while searching online.

I couldn't be more thrilled with the whole experience! It's so easy and customer friendly from start to finish. The email updates and communication are top notch. I even got a notification that through their quality control inspections they found something wrong with my lenses and were starting on making another pair. After my experience with the company I got them from, I was so happy and impressed to find out that Lensabl caught an issue and fixed it themselves! I appreciate their quality control and communication SO much, especially after what I went through with that other company. I will gladly order from them again, tell everyone how amazing they are and plan on sending another pair of glasses to them this week!

This company screwed up my lenses two times and now wants to offer the lenses be remade a third time and have me pay for the mounting at a local optician. I pretty much got scammed. I'll be taking my business to other lens replacement services like lensdirect for any future orders.

Objects viewed through the left lens are not as sharp as through the right lens.

The brown tint does not enhance certain colors, i. E. red, green, yellow, like the original lenses did. These just color things brown like the cheap drug store sunglasses.

Not a high quality product for the money.

My rating is 3 stars. The survey service keeps changing it to 5 stars.

The lenses took too long to make, apparently there was a quality control issue, so they had to remake my lenses. My frames are completely scratched up, which I wouldn't mind, but they actually damaged the frame while putting in the lenses with a deep scratch. I've never had a frame scratched before like this. Also, these are the thickest 'thin' lenses I've had in 10 years with the same prescription.

The only thing good about the whole experience was the initial step of measuring / submitting my prescription.

Will not be using them again.

The blue light filter lenses are legit blue lenses. When you look at them they are not clear at all, they look deep blue and then when you put them on everything looks yellow. Really terrible.

After waiting for over six weeks, I can't believe this has happened. I just received a parcel from Lensabl thinking it was going to be my new glasses with new frames and new lenses. What they did is returned to me my broken frames that they broke with new lenses but without the new frames. What is going on? Where are the new frames they promised me? The eyeglasses they just sent to me I cannot wear because the frames are broken. Why did they send me new lenses with the old broken frames?

Where are the new glasses with the new frames and new lenses? When will they be shipped?

I cannot express how frustrating and disappointing this is... easily the
Worst online shopping experience I've ever had. And I shop online almost every day. Their customer service is almost nonexistent. Don't bother phoning them. They'll never return your call. They won't answer your questions. They always refer to the lab. I asked to speak to a supervisor and I got no response. You will regret doing business with these people. And throughout the whole process they never took responsibility to prioritize my order even though it was taking weeks and weeks and weeks.