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Lensabl

Overview

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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5,676 reviews
+344
How would you rate Lensabl?
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New Mexico
1 review
0 helpful votes
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Lenses took more than a month and don't work
November 9, 2020

After waiting more than six weeks for the sunglasses, I got them, and the lenses don't work for me. The alignment of one eye to the other is off and I get double vision.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 10, 2020
Michigan
1 review
0 helpful votes
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Slow
May 25, 2021

I still have not received my order. Any queries I send are answered in days not hours. I wanted my glasses for a vacation that I've already took. I ordered them in early March.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2021
Portugal
1 review
0 helpful votes
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My "Go-To" eye care site
June 25, 2022

I've sent multiple frames to be equipped with new lenses and I'm always happy with the experience and prices. Plus the eyeglass case that is returned with my frames is awesome. No complaints here!

Date of experience: June 25, 2022
Maryland
1 review
0 helpful votes
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Excellence And Appreciation!
August 25, 2020

I had great overall experience. I am so happy how my glasses came out. I appreciate all the time and commitment applied to my order. Thank you so much guys. Love my new glasses.

Date of experience: August 25, 2020
California
1 review
0 helpful votes
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OMG!
December 23, 2020

OMG! I can't believe the price compared to other so called lens makers and the simple set up and time to get my glasses back you guys are my new lens company! Thank you

Date of experience: December 23, 2020
Utah
1 review
0 helpful votes
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Quick turnaround
September 22, 2020

I have a mixed review. I am pleased with their service and my glasses are good. The tint on my sunglasses could be darker and I am still testing the bifocal (got them yesterday).

Date of experience: September 22, 2020
North Carolina
1 review
0 helpful votes
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Beautiful Job
February 22, 2021

Love my glasses! Thank you for your business. I'm glad that I found you online and that you were able to put my progressive lens into my favorite frames so caring. I'm very pleased.

Date of experience: January 21, 2021
Massachusetts
1 review
0 helpful votes
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Perfect Lenses!
February 26, 2021

I love my new lenses! They're absolutely perfect! Best of all, I paid less than HALF of what I would have at Lenscrafters! I'll definitely be buying my lenses from Lensabl from now on!

Date of experience: February 26, 2021
Connecticut
1 review
0 helpful votes
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My new old sunglasses
June 19, 2021

I was pleased when I opened the box and tried the sunglasses on. I could see clearly. I havent had the chance to really wear them out, but so far, so good. Thank you.

Date of experience: June 19, 2021
Maryland
1 review
0 helpful votes
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Great fit!
July 14, 2021

The lenses I ordered for my sunglasses and my safety glasses are so nice. My eyes are able to focus and they're not blurry in any way, even with the peripherals. Ordered another yesterday!

Date of experience: July 14, 2021
Maine
1 review
0 helpful votes
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Not happy
May 5, 2021

Glasses are crooked and lenses are not set in properly. Before ordering, we had emailed a question about return policy. We never heard back and now realize we cannot return them

Date of experience: December 20, 2020
Massachusetts
1 review
0 helpful votes
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Anti-fog coating works
April 23, 2020

This my third purchase from lensabl. The lens quality is superior to the retail store that I used in the past. This time I added the anti-fog coating. It really works.

Date of experience: April 23, 2020
Georgia
1 review
0 helpful votes
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Painless experience
March 31, 2023

I delayed and was very lazy in my ordering process. Lensabl was very kind if requesting the information they needed and communicating well during the whole process. Their tools are underrated

Date of experience: March 31, 2023
Virginia
1 review
1 helpful vote
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Lens are off
March 26, 2023

Everything went ok except I can't wear the glasses due to the lenses being blurry. I need to return the glasses and have them corrected, as of now they are useless.

Date of experience: February 24, 2023
Utah
1 review
0 helpful votes
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Great and as expected
July 18, 2024

Took a little longer than expected to come back considering it was one state over but very happy with the results for my child.

Date of experience: July 8, 2024
California
1 review
0 helpful votes
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Glasses was not cleanly polished
January 14, 2021

While the glasses were installed properly, I noticed top and bottom edges were only partial polished. I wish Lensabl clearly state they only polish the outer facing sides of the lenses.

Date of experience: December 15, 2020
Rhode Island
1 review
0 helpful votes
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Couldn't Be Happier
January 22, 2021

Lensabl has really changed the game. I had so many frames with old prescriptions that I missed wearing, and the lenses I have now replaced with Lensabl are perfect. Highly recommend!

Date of experience: January 22, 2021
Iowa
1 review
0 helpful votes
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Perfect Lenses!
September 26, 2020

I had a pair of vintage glasses that I always wanted to wear. Lensabl created the perfect prescription lenses to fit the frames and I'm so excited to wear them now.

Date of experience: September 26, 2020
Puerto Rico
1 review
0 helpful votes
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Fraudulent company
November 9, 2023

Paid $800+ to put lenses in frames I sent. They stole the frames and kept the money…. All I received was a shipping label which they said was my glasses…

Date of experience: October 10, 2023
Sheridan C. Lensabl Rep
over a year old

Hi, Clay!

I'm very sorry to hear about your negative experience, but it seems there might be some confusion or a misunderstanding. Lensabl is a reputable company, and we take customer concerns very seriously.

Please contact our customer support team at support@lensabl.com or 1-888-217-8644 to clarify the situation and resolve any issues you might be facing. They can provide assistance and investigate the matter to ensure your concerns are addressed appropriately. Your satisfaction is important to us, and we want to make sure your experience with Lensabl is a positive one.

New York
1 review
0 helpful votes
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Frames too wide
September 8, 2020

Lenses are great but my bows on my frames arrives all stretched out and they would not stay on my face. Had to go to an optometrist to have them adjusted.

Date of experience: September 8, 2020