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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I sent my stoggle safety glasses to have prescription lenses put in. They are perfect!
I even forgot to apply a discount code that was added afterward by a customer service rep.
Thank you!
Glasses are great but all my Wife's Glasses are "No-Line Bifocals" and when I ordered I thought the ones I ordered for her would be "No-Line Bifocal"!
However they are not and I suspect the other pair you have you will be making them with a "LINE" in them? Please if you can, make them "NO-LINE BIFOCAL'S"?
She loves them cause they are her Favorite frames but hard for her with the Line in the middle. She really does not need the bottom half much so the line really screw her up.
Thanx, Ron for my Wife Rebecca
Excellent service and a quality product. I will use lensabl in the future.
From the time I sent in your packages to the wonderful glasses I received yesterday, I am happy. These were my favorites and I thought I'd never have them again because frame was discontinued. Thank you for getting my new prescription in my faves!
From start to finish my experience was great. I will be a returning customer.
I would give this 5 stars except that it took longer than usual and customer service was responsive, but they told me I would get more email updates and a tracking number which I never got.
I love how easy the whole process was. I received my favorite pair of frames with my prescription lenses in less than two weeks. The whole process was smooth. I highly recommend!
My lenses came out amazing! I ordered some stoggles for work and sent them to lensabl to put my prescription in them, the process was seamless! So easy and when I had a question about my order and I sent a email, the response was quick, and so helpful! Amazing customer service! Will definetely recommend and buy more! Thank you!
Sending the glasses in was the easy part. It took two weeks to process the order. Thats a long time to be waiting for glasses.
I received them and the glasses are out of focus, and need to be redone. I'm being patient but after reading the fine print, they are not going to refund my money if there is a problem, so it looks like I'm in it for the long haul with Lensabl.
No verification # or code provided on the return so I just sent them back hoping they get them. Have the post office receipt is all.
Hope they get it right with the second pair. Patiently waiting... probably another two weeks.
Send in a frame for conversion to sunglasses and the process was quick and quality is excellent!
Lensabl notified me that they noticed something in a quality check and had to redo the lenses. This delayed delivery by a couple of days. No problem. I received the new glasses today and they were perfect. They looked great and I see better with the new prescription. Now to order the sunglasses!
I found Lensabl when I was seeking to replace my lens prescription in a pair of frames purchased last year through Zenni. Zenni doesn't do lens replacements so I was very pleased to find Lensabl. The online instructions made it a very easy process. Their customer service was excellent. I was informed every step of the way and their quality check ensured that my needs were met. I received a beautiful case with my like-new glasses and everything is perfect. The bottle of lens cleaner and cloth is a very nice touch. I will definitely recommend Lensabl to others.
I was sceptical at first, simply because it was taking so long, but I found out that you were not happy with the lenses that you put in and quickly made new ones that would pass your quality check. I just put them on and they are perfect! I will be ordering from you from now on. Thanks for taking care of my 30+ year old glasses!
The frames were delivered quickly. The company stayed in touch and updated me on the status of my order.
I work as an acute care PT at a hospital where I need to wear protective glasses. These don't fog, very clear and it's obvious that the quality of lenses is great.
I would certainly recommend this company to my co-workers.
Sent in an old pair of glasses with lenses destroyed. Got back with perfect new lenses. Easy to do and customer service is great.
I got my glasses back in less than a week, perfectly done and in a very nice packaging! I sent a first pair as a test and I'm definitely sending more for them to have them done.
Everything I hoped for.
They did a great job with my weird Rx in my funky frames in less time than the hyper-expensive Eye Clinic shop.
I highly recommend these folks!
Thanks!
I sent a pair of glass in February to have progressives over contacts made. They were made incorrectly - prescription added when I explicitly said no prescription. Contacted customer service and sent them back. They were made incorrectly again. They took three months for Lensabl to make the same mistake twice. This company is not operationally competent and is spending all of their money on marketing. The idea is good, but the execution is very, very flawed. I'd stay as far away as possible from them.
Ordering online was super easy. Printed out the shipping label. Got the glasses back within 2 weeks! Also kept me updated every step of the process
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members