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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Order new lenses for sunglasses arrived with tint very light for sunglasses returned them and they fixed the tint to Perfect Great customer service
I just sent the mount and they did the magic. Looks great
Lensabl did an amazing job on my BOSE TEMPO prescription lenses I ordered. The quality, mirroring is perfect and the prescription is exactly as I needed. Only issue I have is if they could have done a better job of finishing and polishing the edges in a more better manner. Seems a bit rougher compared to the original non prescription lenses.
Customer service was super and updated me all the way Theo the process (Jason and Ann- thank you) I will surely be ordering my lenses from them in the future
Just like new. I would not say the service was lightning fast, but it's not buying something online, they have to make the lenses, after all. After I received them I realized that I like my backup pair, which also has scratched lenses, so I am sending them in too lol.
Horrible experience and actively trashing the brand to anyone that asks for my opinion. Poor craftsmanship deformed my frame. The whole time I've spent dealing with your company has been since Black Friday 2020. Just wanted a pair of sunglasses and it takes over 3 months!? I needed to reach out each time for status updates, order details, and customer support. No one cares to check in with the customer or provide meaningful information. Never again!
Process took over 3 weeks to eventually be told that 1 out 3 frames were damaged during their process. Entire process takes too long.
Sent in info for 1 pr glass replacement for me & 1 pair for my husband. Somehow the orders got switched & our prescriptions were reversed. I textedv immediately & was sent a return label. Rec'd the corrected ones in less than a week. I can see now!
Hi
I received my glasses and noted that the lenses hang out on the edges of the frame. Not sure why they weren't made to be thinner. It looks weird. I've had other glasses made with the same prescription and they fit within the frame.
After second attempt to correct lenses that were not properly made it still doesn't work.
It took well over a month to get them done returned and redone still not correct.
I will now need to take to a local optometrist to do correctly.
I am demanding a full refund and if not will have credit card dispute.
I am totally unsatisfied and will heartily not recommend your company on all social media unless I am given a full refund.
I am really grateful for finding this company and very satisfied with the Lens switch out. They look and feel great! Love the little case that came back with the glasses. I will definitely recommend this company!
It took about a month for us to get the glasses back after mailing the frames. This was longer than expected. I would have appreciated more pro-active communication, like an email when my frames arrived there, and an update on the process. I had to email a few times to get information, including that there had been a delay. The glasses are fine so I think this is more a customer service issue.
So convenient and fast service. Affordable also. They email when they need information and let me know about a delay. I will highly recommend.
The prescription lenses for my Stoggles are wonderful! This will be a game changer for me at the hospital :)
My first pair of Lensabl lenses was a total bust- I opted for non-progressives and received coke bottles that were completely blurry- I was pretty upset because there was no way to get a refund. A couple months later, I bit the bullet and sent them back and tried ordering progressives with the same prescription in the same frames and, to my great surprise, they are almost perfect- I'm wearing them now. I'm the end, I paid for two pairs in order to get one that worked.
So far it has not been so great. I sent in some brand new high end carbon fiber frames and was asked to provide a waver in case they were broken when the lenses were inserted. I could get no rationale explanation why this was needed. I reluctantly accepted the waver. The glasses arrived and the field of view looking at the screen (they are progressives) is so narrow as to be unusable. I do not have this issue with my current glasses which are also progressives in virtually the same frames. The only response I can get is on email which is highly frustrating. Right now I'm asking that if you can't get this fixed ASAP then to provide a refund and I will go back to my regular optician as I cannot be without spare glasses for much longer.
I had a really great experience with Lensabl! I was scared because the glasses I sent in were from the 80s so I didn't know if they would hold through all the experiments, but Lensabl very professionally and kindly communicated with me via email everything that was going on, and shipping was extremely quick. Very satisfied, and I will probably use this service again :)
Customer service was highly responsive and my new lenses are perfect! Would definitely recommend Lensabl!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members