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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I got a new glasses prescription in 2021 for the first time in years. I took the opportunity to buy a new pair of Bose Tempo frames for running and Lensabl is the official partner of Bose for prescription running glasses. The frames are amazing and are great to run in. If you are a runner that listens to music or guided runs, they are worth the expense.
The only glitch was that one of the lenses was not the correct prescription when originally shipped. It took several emails to finally arrange a phone conversation with someone to get an explanation of the situation. Once we got through that hurdle, everything got worked out. The glasses were shipped back to Lensabl, corrected, and shipped back with the right prescription.
The quality of their work is good. And the staff is very good as well, it is just a little clunky having to go through their email system to communicate and there being some delays in communication. They told me they are working on a phone number which would solve my issue completely.
Just to prove this wasn't a dealbreaker, I'm having them replace the lenses in other frames, so you should give them a try.
Very easy process, and there is no difference in wearing the Lensabl glasses or the ones from the eye doctor other than hundreds of dollars in savings. Will definitely use again!
Had the prescription lenses replaced in my favorite round wire frames. Everything went smoothly and the view through the new lenses is perfect.
I loved your work. It greatly improved my Bose frames to everyday wear.
Love the bose except somehow the wrong size was on the order. I know I selected s/m but m/l was on my order. Any way the script is terrible and I can't see with them. No return or refund. They did offer to give me a new script but I would have to pour more money into it and there is no guarantee that on will be right. This is why online shopping isn't really all that great. Buy the glasses and take them to your eye doctor for a script.
Very happy w/ the new lenses in my favorite frames. Also included in the box a sturdy eyeglass case & as a bonus a little spray bottle of cleaner & a cleaning cloth.
I found the ordering confusing- after entering all the details, including my prescription, it was asking for 2 more measurements which I didn't know. On line chat was helpful.
WE ordered Anti Fog glasses, paid extra for them and its a wipe that was given to us. It doesn't work and now I've spent over 200 dollars on a pair of glasses that cannot be worn at work with a mask. Its a complete joke. If this was what "anti-fog" was it should have been explained to me.
I had them put in $200 lenses on my sunglasses and sunglasses came back deformed and no longer fit my face. They couldn't fix and refused to replace. Sorry to say but definitely wouldn't recommend them.
Sent my frames from Canada to get lenses installed. Easy to use online ordering system and clear instructions on getting the frames there and back to me. They received my frames relatively fast and before I knew it, I received confirmation that they were sending them back to me! The longest waiting time was actually getting them back into Canada but it may have been out of their control due to covid slowdown, etc. I'm using the glasses and now and can see clearly!
Couldn't be happier. I'm impressed with the quality and service
I included a copy of the prescription in the box of the old glasses.
Some fool just tossed it out, then tried to deny that it was in there.
I had to go thru hell to get it sent to me from my optometrist, then over to you guys.
The order took forever after that.
But, when I finally got them, they were really nice.
Please tell whomever opens boxes to be more careful!
I had corrective eye surgery a year ago. Since then I'd been introduced to the idea of blue light lenses. I discovered Lensabl had the ability to retrofit my old frames, and in a short time my glasses were returned in a very carefully packaged box. I'm excited to try them out.
I sent in my glasses 1/14 and did not get my lenses until 3/3. They broke my lenses at the lab and had to reorder new ones, I have my new lenses and now it feels like prescription is off. I want to return these and get my money back. Will not recommend this business to anyone or ever use it again. Would give zero stars if I could.
Great quality and easy to do. I was looking for a company to put new lenses into my favorite frames. These guys had a very simple process and I love the results
Waited almost 2 full months to receive my glasses back, after reaching out multiple times because the website was so inaccurate. Only to find once I recieved them that a decal on the front of the glasses is gone and making my $250 frames look cheap and used when in reality I havent worn them for 2 whole minutes yet. Very dissatisfied, hope customer service makes this right.
The process is to long. I sent in my frames overnight instead of waiting for the box. It still took five (5) weeks to receive my frames back from start to finish. Did not have in time for my vacation trip due to the length it took. The customer service stated it was due to lack of quality in replacing the lenses.
Processing time was long. Got an email that they had to re-do my lenses. Then an e-mail with tracking information that says I received my glasses-I didn't. No telephone number to call. The chat feature that is offered is cumbersome. Kept getting conflicting information. Finally received my glasses and so far they seem ok. But the time to get them and the communication, or lack of, will not make me a repeat customer
It took over a month from the time I sent the frames to your company to get them back! I did not realize I needed to check the box for polarized lenses. Who would make a non polarized sun glass lens? These days? So my options are to keep them as they are or send them back for another month and pay 30% off to make the lenses over which would cost me another hundred an some dollars thanks but no thanks
The lenses came out great! Perfect vision. I was skeptical having ordered glasses online in the past that had some distortion in the vision but these are great. Plus the case was an added bonus!
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