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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The process is to long. I sent in my frames overnight instead of waiting for the box. It still took five (5) weeks to receive my frames back from start to finish. Did not have in time for my vacation trip due to the length it took. The customer service stated it was due to lack of quality in replacing the lenses.
Processing time was long. Got an email that they had to re-do my lenses. Then an e-mail with tracking information that says I received my glasses-I didn't. No telephone number to call. The chat feature that is offered is cumbersome. Kept getting conflicting information. Finally received my glasses and so far they seem ok. But the time to get them and the communication, or lack of, will not make me a repeat customer
It took over a month from the time I sent the frames to your company to get them back! I did not realize I needed to check the box for polarized lenses. Who would make a non polarized sun glass lens? These days? So my options are to keep them as they are or send them back for another month and pay 30% off to make the lenses over which would cost me another hundred an some dollars thanks but no thanks
The lenses came out great! Perfect vision. I was skeptical having ordered glasses online in the past that had some distortion in the vision but these are great. Plus the case was an added bonus!
Ordered the glasses and was a little worried at first. Got email said they sent them back for quality control. Then start getting emails about how did I like them and sales adds before I received them. Sent a reply and customer service was great. Issue was explained with great follow up. Received them today and there great. Thanks
The lens are spot on and just as I ordered. The process took a while, as the shipping to the West coast utilised USPS. I am upset that the hard case that I shipped my new frames in was not returned to me with my glasses. So far, I have not received a response to my inquiry and whether or not it will be returned to me.
Sent frames for bifocal lense. Didn't hear back for several weeks and did not receive my order. Emailed and asked where order was. Answered they had broken the frames and had had to reorder. I didn't mind that, would have appreciated the update. Many weeks went by and didn't hear. Emailed them and asked where my glasses were. They replied they were ready to be shipped. I have received them, but the transaction from far sight to near is off. I can't use them to see near.
Prescription is perfect and glasses were made and shipped promptly. USPS delivery took longer than expected, so I was really ready to get my vision back with this new prescription. Great service at reasonable price because I could re-use my nice frames.
The lenses are terrible, distorted image. I have been using glasses for a decade and these are the worst I have used.
I sent the frames and it took almost a month for the lenses to be replaced, not the expected 5 days in processing. They did finally send an email saying there was an issue with passing quality inspection but that was several days after the expected time frame of completion. I am very unsatisfied with the time it took.
What was this. I sent a prescription for bifocals and you sent me single vision glasses?
I ordered lenses as they were partnered with Stoggles PPE eyewear but due to the need for a script, I used the company Lensabl as that is who Stoggles had agreement with. The product arrived on 12/30/20'to Lensabl and I received them yesterday on 3/1/21! I emailed 3x and in 3rd email was a message that said " **PLEASE NOTE: Sending in multiple emails will delay our response time further** I emailed 3 x from Dec to March after initially being told my 2 pairs would ship in about 10 days. The order sat in what they called production for months. With that said, when the package arrived the lenses were fine and packaged nicely. I gave 3 stars for that but I wouldn't give higher due to the email statement and disappointing delivery.
Received my glasses yesterday. I am beyond pleased! Outstanding customer service very prompt service. I will be sharing my very positive experience with my friends. Thank you!
Just got my glasses and they are difficult for me to use. Reading is hard and the print is not clear.
Not sure if I will be able to use them. Might have been me ordering wrong, not sure.
I carefully packed my new glasses in the box supplied by Lensable. I took the precaution of putting them inside a hard shell case because they are delicate wire framed glasses.
I received the glasses back, but Lensable never returned the case to me. It's as if it was just thrown away and now I'm out a very nice case I have used for years. Extremely disappointed by this thoughtless touch.
Communication excellent
Execution excellent
Measurements for graduated lenses, not so good.
Having trouble with comfort from varied distances
I went to Lensabl because I was unable to find a local business willing to put lenses in a frame that I already had. I filled out all the information and sent the frames in. After about 1 month of getting all questions answered etc, the glasses still were not ready. I was told they didn't pass final inspection and a rush would be put in place to get them to me ASAP. Long story short, two more weeks passed and I finally have my glasses. So after approximately 6 weeks I finally have glasses. The lenses are really thick and look like Coke bottles, and they don't seem to be my proper RX. I can see with them, but I feel for the price, they should be much better. All of my other glasses in the same and lower price range are much better. Needless to say I'll be searching for another company to make a lens for these frames. I will contact Lensabl to see if they can change them, but I would much rather have a refund, which I already know is against their policy, and now I know why. If you can view the photo I submitted, the Lensabl is the bottom pair, notice the thickness of the lens, this is also very distracting to my peripheral vision.
Took a while based on my vision needs, however the Bose Altos are outstanding. The product is 10 stars however the delays garner the 4 star rating
I ordered prescription lenses for my Bose Alto frame. The order process was reasonably easy but for the fact that the website never made it clear that I would need to send in the frame. I tried contacting Support but the only medium was email and I never was able to reach someone who could have helped.
After sending in the frames, I received the completed order relatively quick, although the first lenses failed a QC check and had to be remade.
The completed lenses work very well and I feel they were worth the price
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members