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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The progressive lens are right. The lens are blurry. How can I get them corrected? Can I send them back to you for a re-do?
This pair was a bit more challenging for the team at Lensabl BUT they pulled through and did an AMAZING job. Was worth the extra wait
Terrible not well made clear pieces sit on nose Bridge are two different angles
After all this time I get this junk please send me a return prepaid envelope
I want to return and get my money back
Junk
All our prescriptions were done wrong and all three of us can not even see through the lenses. They are completely blurry and to be honest looks like magnifying classes.
Upon receiving our glasses we reached out to Lensabl and only to realize that there is not physical phone number to contact them. They can only be reached by email. We did and to our surprise, the respond time was ridiculous. We emailed on Thursday and didn't get a response until Monday.
We asked that we will rather have our many refunded as we have been waiting for these glasses for so long and only for them to come back to us messed up. We all need our prescription glasses to work and drive and can not continue without. The fact that Lensabl messed up our prescriptions one time before they even shipped them to us and had to fix them was a red flag. The error they made resulted in a delay in us getting the glasses back and only to receive glasses that we can't even use.
And not they are telling us all sells are final as listed on their website now that we are requesting a refund. This disclosure was never made or presented to us while we were submitting our order.
Despite them acknowledging the error and mistakes that they made, they still can't refund us our money.
I will be definitely reporting this to BBB.
Disappointed customer
The online ordering process was pretty painless and my frames with new lenses arrived within the estimated time frame. I'm super pleased with my new prescription and the lenses appear top flight. The only thing that wasn't awesome was the eyeglass case that they arrived in, which is unnecessarily clunky, but it's easy and inexpensive to buy a new eyeglass case. I'm going to order another pair with a slightly different prescription for computer use.
The glasses are fine, and I plan to be a repeat customer. However, the USPS shipping delay was very annoying. Given that delays by the postal service have been in the headlines for six months now, I suggest that Lensabl use Fed Ex or UPS for your customers' sake and earn a five star rating.
I have to admit that I was a bit nervous having to use the app to read my Rx; but the glasses are dead on and so accurate. Great job!
Although the quality and workmanship are very good, the amount of time from when I placed my order and received by glasses was absurdly unacceptable.
1. It took over 8 weeks to complete transaction. 2. Problem with Rx. Sent Rx from Dr. Still waiting. They arrived yesterday. 3. Totally wrong lense Rx. I can only see clearly within one ft of the object. Totally useless product. Slow and QA must be a priority.
I've had them for a few hours, and they are already stuffed into a drawer. I'll replace the lenses someday. For now, I have to look down in order to see. They are of no use whatsoever.
My blue reflective polarized sunglass lenses turned out perfect... progressive prescription... very fast turnaround! Thank you, Lensabl!
The process was quick and easy to complete. The blue lenses are clearly a higher hilarity than a cheap bargain pair. Super simple way to keep my current frames.
Quick easy customer support is great. Quality is superb.
Very nice and flawless. Staff was helpful and fast responses to all issues.
Thank you to Jason...
The whole process is very simple! However I think my eye doctor may have done my prescription incorrectly. Taking my glasses to the eye doctor find out what's wrong since I'm not able to see clearly.
My glasses are absolutely beautiful! These were perfectly good frames, expensive when I bought them years ago. I wanted to updated the lenses to my new script and you saved me almost $400 from what the doctor's office wanted to charge. Thank you! I love my new lenses! They couldn't be any more perfect.
Lenslab replaced beautifully the lenses my Persol sunglasses (after they went through the washing machine). Love the new amber polarized.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members