LensablReviews 6,003

The lab received my glasses on December 3rd. I just received the finished product yesterday February 24th.

I sent several requests for an update through the chat with a customer service expert portal. And each time, I was given the runaround. I literally felt like I had to fight to get an update, and to get the lenses moving through the process.

My previous glasses from Lensabl were great. Quick turnaround. I loved it.

This second experience was beyond awful.

First time using Lensabl for my corrective lens needs. I sent in a pair of existing frames to get the lenses updated to the correct prescription strength. Process was fairly simple and easy to follow from the website. The only reason why I gave 4 instead of 5 is the completion was delayed due to catching an issue through their quality checks. This was a plus but I was in a pinch for a timeline to get them back, and this delayed them being completed by another week. Customer service assisted and accommodated request to get them as soon as possible. Will definitely be using them again in the future!

My "1.74" lenses from Lensabl came back after one month, despite being told it would take 5 days. They were thicker than 1.67 lenses I have. And the production was delayed because of "a rejection in the final inspection, " which caused them to need to be "redone." Despite this claim that the delay was caused due to quality control issues, one lens was cracked and my frames were scratched. Lensabl couldn't deliver the goods I purchased in the time they promised, and they damaged my glasses frames in the process.

I had high expectations for my recent lens order/fitting of a new pair of Stoggles safety glass eyewear. After weeks of waiting (the process was stuck at the "applying coatings" phase for several weeks showing "will ship in 5 days") I received my glasses in the mail. I had opted for anti-fogging coating on the inside of the lens and anti-dust and the works on the outside of the lenses. Two minutes into wearing the glasses with my mask on there was condensation on the inside of the lenses literally running down the lens. They looked like I had ran them under water. I cleaned the lenses thoroughly and discovered a small speck in each corner of the lenses. It looked like the lens had been clamped by a pincher or something during the manufacturing process. Not sure if this is common practice but I want a lens that is clear, not with imperfections.

After thoroughly cleaning the lenses (by the way, the inside coating on the lens created a great amount of difficulty in the cleaning process as it caused the cleaning cloth to stick to it for some reason), I did some woodworking. When I was finished kicking up dust I inspected the lenses to find that the inside of the lens was covered in dust (stuck to it) and the outside was fine.

I have contacted Lensabl and am now in the perpetual waiting game of an unreturned email. Overall, these lenses will not perform the function intended and I am out $150...

I have precious Oakley eyes and there was an issue with my order due to USPS. However Lensabl staff ensured they would get it right and stayed in contact through my constant emails wanting my precious lenses. Lensabl did everything within a busy terrible world of fires earthquakes wind disasters and a world of confusion and corruption.

I am very pleased and will order again even though mistakes or problems happen I respect a company and staff that makes it right!

When I received my glasses, the prescription was wrong. I worked with customer service to problem solve and was grateful when they allowed me to send them back. But then my replacement pair was exactly the same.

Fortunately, in the package, they included both the first set of lenses they'd made as well as the replacement ones. I took them to my local optometrist, who analyzed them and found that they were completely incorrect, and not due to anything I had possibly done - clearly someone at their lab has done their math all wrong and not only was the prescription way off, but it was identical in the first and second set of lenses they'd sent. So much for fixing the issue.

I am feeling extremely frustrated by this whole process, which has dragged on months longer than it should, and will not be using an online service again for lenses. They made me feel stupid, like I had messed everything up, and that I should be grateful for the exception they made to fix the lenses that were wrong. Meanwhile I am still without the glasses I need and out $200.

The lenses look great. It's magical to be able to wear sunglasses and actually see well at the same time. The process took a very long time, though, and included one unnecessary delay. I sent the requested pic of me with a credit card in front of my face, but your system didn't recognize it. I kept getting more requests for it, and eventually had to explain to a rep that you already had the pic. Also, the glasses case you sent is much too large to use in daily life and isn't recyclable. Please consider replacing it with something that won't end up in a landfill. All that said, I'll likely use you all again for another pair of sunglasses!