Lensabl

At first I was not sure to send my frame because of the growing internet fraud but I say we'll I gonna try and iam not regret my decision at all. My glasses look very nice and elegant and the communication and time frame second to none, I highly recommended.

This was a ah ha moment... I stepped out on faith with your company. I'm ecstatic, GREAT JOB!
They fit very well, I'll definitely tell my friends.

Got a pair of frames free with lenses, and only paid $70ish dollars for a new pair of glasses that I needed. Very nice.

I received my glasses on the above order on 3/6. I have a few questions and concerns and want to explore what my options are. (I have sent this same message to your customer service in a separate email)

1. I have worn Varilux lenses in my progressive prescription for the past 10-12 years. Are the lenses in my glasses Varilux? I was under the impression that I was getting Varilux since your website said you used Essilor technology. The viewing corridors on my new lenses seem small compared to my Varilux lenses. Is there an option to get Varilux lenses?
2. The new lenses are very thick compared to my previous prescription. Is this due to the strength of the prescription? Is there another type of material or technology available that would provide a thinner design?
3. I had you replace the lenses in one of my frames. With this new prescription and viewing corridor limitations the frames sit too high on my nose. When I look through the lenses at the bottom of the frames (usually for reading or close work) the vision acuity is poorer. Is there an option within your customer satisfaction policy for me to choose one of your frames and upgrade?
4. Since I'm pretty unhappy due to all of the above with my new glasses, I went back and reviewed my new prescription compared with my previous three prescriptions, each two years apart. I have found that this one jumped significantly from the 2019 prescription… from right +3.75 to +4.75 and left +2.75 to +4.0. I'm concerned that the prescription may be wrong since it moved so much. If I get it checked with a different optometrist and it is different, do I have any options with you to have new lenses made under this order?

Sorry for all of the info and questions. This is my first time trying to use on-line ordering for my glasses.

These glasses are amazing and like they were made just for me! I love these so much and how they make me a beautiful nerd. Nerds Rule!

I sent in my new Razer Anzu glasses, as I needed prescription lenses fit into them. The process was quick and my glasses fit perfectly. Thank you!

Lensabl' customer service gang is wonderful, very responsive. And their optometry services are great, very speedy and reasonably priced.

Ver satisficed with my experience! Lensabl allowed me to give new life to my old pair of favorite frames.

I am so excited to have my new Lensabl lenses in my Stoggles. I put them on for the first time last night and I don't even notice the lenses!

Jayme was Extremely Competent and Helpful... Turnaround time was poor by my standards, unless that is an average turnaround time for your company?

Though my frames were not in the best condition, they are my favorite, and Lansabl did a great job in replacing the lenses!

Changed my sunglasses to prescription sunglasses. I have used Lensables several times in the past and always I am happy with the product.

My glasses were taking a long time to process and I was assured they were coming soon and had to meet company quality standards

The lens fit poorly in the frames. Appears to have been an inexperienced lens crafter. Optics seem OK.

I'm very very satisfied with my lenses and the great price I received, I will use lensabal again. Thank you very much!

Very slow. 2 sets ordered. 1 is fine the 2nd is not usable. Not being able to speak directly to a customer service agent is a major drawback

I order new lenses for my sunglasses on Nov 27th and I still don't have my glasses. It's Jan 15th. Totally unacceptable.

It took approximately 3 months for me to get my lense prescription filled,...including 1 redo. Terrible experience.

Customer Service seemed detached from the operations team. They never had answers, and getting those answers took days. frequently I was told my prescription would be filled in 2-3 days, and that was not the case. The customer service experience was as bad as the overall experience.

I received my sunglasses faster than my the glasses I sent before. They seem 0k. I have not noticed a problem.

The lenses I got were the best deal and high quality! I love it and will definitely be a repeat costumer!

I I couldn't see out eyeglasses. Don't worry I will not be sending them back I'll get them made someplace else

It was a little difficult at first, but i got the hang of it. The quality of the glasses is perfect wouldnt change a think thank you

A little pricy for the lenses I wanted, but the service was fast and efficient and easy and it saved buying a new frame.

Very good customer service. Glasses are awesome once again. I would use lensable again. Very easy process