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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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What was this. I sent a prescription for bifocals and you sent me single vision glasses?
I ordered lenses as they were partnered with Stoggles PPE eyewear but due to the need for a script, I used the company Lensabl as that is who Stoggles had agreement with. The product arrived on 12/30/20'to Lensabl and I received them yesterday on 3/1/21! I emailed 3x and in 3rd email was a message that said " **PLEASE NOTE: Sending in multiple emails will delay our response time further** I emailed 3 x from Dec to March after initially being told my 2 pairs would ship in about 10 days. The order sat in what they called production for months. With that said, when the package arrived the lenses were fine and packaged nicely. I gave 3 stars for that but I wouldn't give higher due to the email statement and disappointing delivery.
Received my glasses yesterday. I am beyond pleased! Outstanding customer service very prompt service. I will be sharing my very positive experience with my friends. Thank you!
Just got my glasses and they are difficult for me to use. Reading is hard and the print is not clear.
Not sure if I will be able to use them. Might have been me ordering wrong, not sure.
I carefully packed my new glasses in the box supplied by Lensable. I took the precaution of putting them inside a hard shell case because they are delicate wire framed glasses.
I received the glasses back, but Lensable never returned the case to me. It's as if it was just thrown away and now I'm out a very nice case I have used for years. Extremely disappointed by this thoughtless touch.
Communication excellent
Execution excellent
Measurements for graduated lenses, not so good.
Having trouble with comfort from varied distances
I went to Lensabl because I was unable to find a local business willing to put lenses in a frame that I already had. I filled out all the information and sent the frames in. After about 1 month of getting all questions answered etc, the glasses still were not ready. I was told they didn't pass final inspection and a rush would be put in place to get them to me ASAP. Long story short, two more weeks passed and I finally have my glasses. So after approximately 6 weeks I finally have glasses. The lenses are really thick and look like Coke bottles, and they don't seem to be my proper RX. I can see with them, but I feel for the price, they should be much better. All of my other glasses in the same and lower price range are much better. Needless to say I'll be searching for another company to make a lens for these frames. I will contact Lensabl to see if they can change them, but I would much rather have a refund, which I already know is against their policy, and now I know why. If you can view the photo I submitted, the Lensabl is the bottom pair, notice the thickness of the lens, this is also very distracting to my peripheral vision.
Took a while based on my vision needs, however the Bose Altos are outstanding. The product is 10 stars however the delays garner the 4 star rating
I ordered prescription lenses for my Bose Alto frame. The order process was reasonably easy but for the fact that the website never made it clear that I would need to send in the frame. I tried contacting Support but the only medium was email and I never was able to reach someone who could have helped.
After sending in the frames, I received the completed order relatively quick, although the first lenses failed a QC check and had to be remade.
The completed lenses work very well and I feel they were worth the price
I don't if it 1.67 index or not, but it thick, the last time when I replaced other glasses it thinner
I love using Lensabl. I know my frames are in good hands, they are timely and always do such an amazing job. This time my lenses had to be corrected a second time, so my wait was longer. I really appreciated that they let me know and they take the time to triple check their work before sending them out.
First it was properly shipped and well packaged. Very nice case with a added bonus spray inside. Lenses were perfect and I would recommend Lensabl to anybody with confidence. Thank You so much!
The online tool to send in a prescription for the lenses was super easy. A box quickly arrived, and my glasses were sent to the lab. They came back only a week later and are perfect! So happy to wear my glasses again.
2 pair are ok. 2 pair can't see out of at all. Same prescription. Took over 3 weeks to get them.
My Stoggles (goggle glasses) prescription is perfect. It has made me so much more comfortable then wearing goggles over my glasses or adding saftey shields to my eyewear, so bulky and distracting. I appreciate that you have made my day to day more comfortable while I work to take care of patients. I have a progressive script and was a little worried about filling it online, but you got it right! Thank you!
Bought the bose altos when I first received them I had trouble seeing out of one side so I had sent an email short time later one of the customer care managers helped me and she got me in contact with a specialist to help me figure out what we should do next. Turns out I just miss entered my PD measurements. I sent my glasses back less then a week later got them back and I can see perfectly! The team they have at lensable are truly amazing.
The progressive lens are right. The lens are blurry. How can I get them corrected? Can I send them back to you for a re-do?
This pair was a bit more challenging for the team at Lensabl BUT they pulled through and did an AMAZING job. Was worth the extra wait
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members