LensablReviews 6,278

I went to Lensabl because I was unable to find a local business willing to put lenses in a frame that I already had. I filled out all the information and sent the frames in. After about 1 month of getting all questions answered etc, the glasses still were not ready. I was told they didn't pass final inspection and a rush would be put in place to get them to me ASAP. Long story short, two more weeks passed and I finally have my glasses. So after approximately 6 weeks I finally have glasses. The lenses are really thick and look like Coke bottles, and they don't seem to be my proper RX. I can see with them, but I feel for the price, they should be much better. All of my other glasses in the same and lower price range are much better. Needless to say I'll be searching for another company to make a lens for these frames. I will contact Lensabl to see if they can change them, but I would much rather have a refund, which I already know is against their policy, and now I know why. If you can view the photo I submitted, the Lensabl is the bottom pair, notice the thickness of the lens, this is also very distracting to my peripheral vision.

I ordered prescription lenses for my Bose Alto frame. The order process was reasonably easy but for the fact that the website never made it clear that I would need to send in the frame. I tried contacting Support but the only medium was email and I never was able to reach someone who could have helped.
After sending in the frames, I received the completed order relatively quick, although the first lenses failed a QC check and had to be remade.
The completed lenses work very well and I feel they were worth the price

Bought the bose altos when I first received them I had trouble seeing out of one side so I had sent an email short time later one of the customer care managers helped me and she got me in contact with a specialist to help me figure out what we should do next. Turns out I just miss entered my PD measurements. I sent my glasses back less then a week later got them back and I can see perfectly! The team they have at lensable are truly amazing.

All our prescriptions were done wrong and all three of us can not even see through the lenses. They are completely blurry and to be honest looks like magnifying classes.

Upon receiving our glasses we reached out to Lensabl and only to realize that there is not physical phone number to contact them. They can only be reached by email. We did and to our surprise, the respond time was ridiculous. We emailed on Thursday and didn't get a response until Monday.

We asked that we will rather have our many refunded as we have been waiting for these glasses for so long and only for them to come back to us messed up. We all need our prescription glasses to work and drive and can not continue without. The fact that Lensabl messed up our prescriptions one time before they even shipped them to us and had to fix them was a red flag. The error they made resulted in a delay in us getting the glasses back and only to receive glasses that we can't even use.

And not they are telling us all sells are final as listed on their website now that we are requesting a refund. This disclosure was never made or presented to us while we were submitting our order.

Despite them acknowledging the error and mistakes that they made, they still can't refund us our money.

I will be definitely reporting this to BBB.

Disappointed customer

The online ordering process was pretty painless and my frames with new lenses arrived within the estimated time frame. I'm super pleased with my new prescription and the lenses appear top flight. The only thing that wasn't awesome was the eyeglass case that they arrived in, which is unnecessarily clunky, but it's easy and inexpensive to buy a new eyeglass case. I'm going to order another pair with a slightly different prescription for computer use.