LensablReviews 5,831

I was excited to receive my Stoggles and when I put them on I found it difficult to see. At first I thought I would have to get use to the new lenses especially because these are progressive lenses. After several days I realized it wasn't me and I had a problem with the lenses themselves. I immediately sent an email and an explanation of the problem. After multiple emails and explanations Alex and the team addressed my concerns and realized the lenses needed to be sent back, reviewed and ultimately re-made.
Following my purchase I had an updated prescription while not a significant change the team was willing to remake my lenses with the updated prescription.

I have since received them back and can't tell you how appreciative I am for the response and the teams willingness to address my concerns and remake my lenses.

Thank you!

I ordered some frames for prescription goggles from a company that has an arrangement with Lensabl to make the lenses. I sent all the information requested and the frame to Lensabl. When my goggles came the lenses were made incorrectly. I had several emails back and forth with company representatives. Days passed between each of these interactions, with representatives explaining they were very busy. This was not so cute to me because I'm very busy and the customer. Anyway, eventually a rep sent me a return mail sticker and told me to send the goggles back in the box they originally sent to me. I did, and about a week or so later the goggles showed up correctly made. Overall, the product is good, it's just annoying that it took weeks for this result.

This company does a great job filling in your prescription lenses. The quality is excellent. The lenses don't scratch easily at all. The Anti Reflective coating stays on and does not chip or peel. They do a perfect job with aligning your lenses to your frames. Their service is very fast. The price cannot be beat. Their website is very simple and easy to navigate. I have had 6 pairs of glasses done here so far and plan to do more in the future. I hope this company does very well so I can come back in the future. Thank you very much!

Lensabl does not appear to have a quality control process. I ordered Rx lenses for a pair of Stoggles through Lensabl because of the special arrangement between Stoggles and Lensabl. However on each lens, there is a small roundish blemish- in the lens itself. You can see it easily and feel it with your hands. It is not dirt or a smudge or even a scratch, more like a gouge. I'm surprised these lenses made it out the door. I had placed another order for replacement lenses in a pair of frames but not yet sent them out the door and am planning to cancel that and use a local optical shop if Lensabl does not offer an appropriate solution.

When there were issues that left my order out on pause,. I wasn't reached out to so it wasn't until after 2-3 weeks of my order saying it would ship in 7days that I reached out and was told they couldn't do something I'd asked for. But Lensabl never reached out to me so my order took way longer than it should have. I would have appreciated more contact when issues arose because my order ended up taking almost 3 months and some of that time could have been cut down so I really wish an email had been sent to me if there was an issue and that there was more transparency with how long it would take because I would rather you be honest and I have a realistic expectations of when my order will be ready than hear nothing and think everything is fine.