LensablReviews 6,180

Glasses arrived beautifully packaged. Vision hasn't been this good since I started wearing glasses many years ago. I was able to upgrade to fog free, transitional and premium lenses, and paid less than I did for lenses at my eye Dr. Received new glasses two weeks from the date I mailed them to lensabl.
Will make future eyewear purchases from the comfort and convenience of my home. Highly recommend for quality, cost and convenience!

I am pleased with lenses however very upset that my frames were returned to me without original cases. I sent in 3 pairs of designer frames - 1 Gucci and 2 Prada only to have all three returned in your cheap, bulky Lensabi branded cases. Nowhere was it mentioned that original cases would not be returned or should not be included when sending in frames. Aside from the money lost in not receiving my original designer cases back, the replacement cases sent are cheap and worthless. I now have to purchase new ones for all three frames. Very unhappy. Sadly, had 2 additional pairs of glasses to send but now won't.

I was impressed with the anti fog coating, that It had qualities I liked on the positive side.On the other side of the coin I had both sets of lenses check by 2-3 optometric establishments at least 1 place that I trusted and the lenses were tested on lensometers. Unfortunately the prescription on lenses did not match the perscription I had sent to lensibl.the OD sphere read -5.50 instead of -4.00. The OD read -2.00 instead of - 1.50 the OD axis was 128 instead of 040 the OS axis was 130-132 instead of 140 the near ADD was+2.25 as it should be & there were comparable differences on the 1st set of lenses made. I cannot understand why this happened and considered this a breech of contract by lensibl. The technician I worked with said I could use the glasses as backups. I cannot use the glasses the way I intended as I could be questioned by law enforcement. I am also awaiting email reciept of purchase. I still liked the antifog coating and the glasses will be good for less than 90 days.No leagal action will be taken but I was unsure of any future purchase as return customer. Am unconfident customer with lensibl and may go elsewhere. Is there someone in customer service who could reveiw this matter and send me any feedback of this event, as I think lensibl is reputable even though errors are made. I have seen this happen to other people at other places. I was ultimately an unsatisfied customer.

It took way longer than expected to not only receive my glasses back but the online status report really wasn't reliable. The lens quality seems great, I love the case and appreciate the lens cleaner and cloth. My frames came back significantly widened in the arm part, which I will now have to find a place to have them adjusted. This is my first time ordering lenses online, so I am not certain if I would use Lensabl again or try a different company.

Have been corresponding with your associate. You explained that the glasses could not be done in gradient, I instructed to just do them in regular lenses. Today I received the glasses back, nothing being done. Also the original order was with 2 pairs of glasses, which I have not received. This being said you charged me for 2 pair of glasses. No refund or explanation. Uour customer service is terrible. No one answers phone. And email take days for response. I would never recommend this company to anyone.

I sent in frames on behalf of my 83 year old father. The frames had bi-focal lenses in them and he needed new ones. I wrote an email to Lensabl explaining that my father only wanted the bi-focals to be the bottom 1/3 of the lens. When he received them back they were perfect! He is very picky, so this was no small feat! I also emailed Lensabl his prescription as it was a little unusual. Lensable did a fantastic job in a very timely manner. They also sent regular email updates. I highly recommend them!

You took my money. Sent the most terrible eye glasses I ever owned. Then, I asked to work with you on me second order and you never did.
I am still waiting for human being to spend some time and talk with me. I wrote that I am sick from cancer and I need extra care and time.
You could not show any empathy. I am decorated combat Veteran from Vietnam. Two cancer treatments - Agent Orange. I BEGGED you to help me understand the process. Help me with the other order-nothing from you. I was about to spend about $1,000 dollars with you I got shabby treatment

I'm in love with my glasses. It took a while to complete my order due to me not having the correct Rx but I have now received my glasses and I love them. I'm very happy. Thank you.