LensablReviews 5,830

My vision prescription changed, and I used my vision insurance benefits to order new glasses. However, the new glasses did not fit as well as my old frames - so I decided to replace the lenses in my old frames. My optometrist (where I just purchased the new ill-fitting frames) told me it would be $400 to put new lenses in my old frames. So, I went to Lensabl online. I answered a few simple questions, uploaded my prescription, boxed up my old frames and used the shipping label to send them to Lensabl. Within a few days, I had my glasses back, with new lenses. Best of all, the cost for the new lenses was less than 1/2 of what my optometrist quoted.

This is the first time I bought glasses online. I can see well with my new prescription. However, I have two issues with buying online and this company does not have quality customer service to solve it. During the process of buying they use a lot of technical vocabulary that I did not understand. All that I wanted was a new bose frame with the lens that turns black under the sun (because I live in Florida). The dilemma starts when I receive the glasses. The frame is too big and the lens does not turn black. According to the customer services, I need to wait between 20 to 30 min for my lens to become dark. (Really!) Every contact to customer services has been by email. Sometimes, they responded faster, others I just needed to start the conversation one more time. They explain well that the frame can be returned but no refund on the lens. However, they can not explain how to return it. At this point I am frustrated with this company. I won't use it anymore. Yes, I do not recommend this company.

This was my first time ordering lenses for a pair of glasses, online. The overall process was straightforward and simple- upload your Rx with a few specifications and send your glasses. I didn't know a few of the specs that were required, but Lensabl made it super easy by having me take a picture with a card under my nose (so they can take measurements). They mailed my glasses back and it was that easy. I've also never had transition lenses, so that was a nice addition.

This is my first experience purchase lens online and Lensabl was excellent! The price was much better than anywhere around and the customer service was top notch. I would highly recommend anyone who is considering purchasing their lens online.

I sent 2 pairs of my own glasses with prescriptions to be filled. I never received an email stating they were sending them back and I had to send a few follow up emails. Once I received them, 1 pair was fine, the other was not. It had the lenses outside of the rims and I couldn't move the nose guards. I asked for a remake. After many emails and threatening to call my credit card company, I had a nice customer person reach out stating they were asking the lab. After asking for follow ups via email, over and over, I got another person who said the same thing. At this point, I was very frustrated. The second customer service rep gave me details that the glasses didn't pass and needed to be looked at again. They stated they would expedite. I finally received my glasses last week again, without an email notification, and am very happy with the glasses but not with the response time. I understand we are all busy and shorthanded. I get it. However, the response time is crucial in today's world, not stating on your website that the client shouldn't email as that will take time away from getting people's orders ready.

Decades ago there existed a pink lens called "pilot's lenses", which eliminated the glare of the sun on a whirling prop of a single-engine light plane. That was only the beginning. I lived in the Puget Sound, which is rainy and foggy much of the time. Oh. My magic pink lenses cut thru fog, thru the spray thrown up by cars on the freeway, and in good weather, cut thru any mist at a distance. Impossible to get those lenses any more. Oh! But pink lenses are manufactured for ready-made sunglasses. Then I stumbled upon Lensabl. Omigod! I have my wonderful prescription pink lenses, and they're perfect. My eyes are terribly light-sensitive, which is the core of my problem. Now: problem solved! Oh thank you Lensabl

It took a full month for me to get my Stoggles glasses re-lensed, but the lenses seem to be good quality. (There was an issue with mine so they had to redo something -- according to an email update I got. And I did request antifog which they say can take extra time.) I got a lens cleaning kit and a case when they returned the glasses, and they gave me the original lenses back as I requested, which I appreciated. Overall it was a positive experience, but I wish they had been faster.

I'm really happy with the finished product. I have a couple of suggestions to make your service better. A couple of email updates from you to let me know when you received the frames I sent (so I know they weren't lost in the mail.) and possibly another message updating me on the progress of the order before they are sent back to me would be helpful. Also, the presentation of the frames when they return is good, but there is some cardboard dust in the box that should be removed prior to shipping. I will definitely continue to use Lensabl, good service and the prices are what makes it very attractive.

I tried cancelling this order when I was told there was a chance my frames could break. After someone finally got back with me, they kept asking and I kept saying yes. When they went to process the cancellation, I got a shipping email less than an hour before I got the customer service email saying it was too late to cancel. Then my glasses came in and I can't see, but I know my prescription is correct. Found out I could have saved about $60 in all this if I just bought all new glasses.