Lensabl

So back in January I sent my Oakley sunglasses in to have my perception lenes put in, it took close to a month to get them back only to find out that the left lens was messed up, this was now in March. So about a month ago I emailed them requesting a status update and they advised that the lab was still waiting so I contact UPS "they provide zero help" and then emailed lensabl again, they responded oh we are waiting for them and will contact me when they are ready IT HAS BEEN 3 MONTHS! So now I'm out a $250.00 pair of sunglasses and incompetent customer service agent that couldn't care less!
Do not send these idiots your glasses

Great job replacing the frames on an old favorite pair of frames! Love the feel and look.

All our prescriptions were done wrong and all three of us can not even see through the lenses. They are completely blurry and to be honest looks like magnifying classes.

Upon receiving our glasses we reached out to Lensabl and only to realize that there is not physical phone number to contact them. They can only be reached by email. We did and to our surprise, the respond time was ridiculous. We emailed on Thursday and didn't get a response until Monday.

We asked that we will rather have our many refunded as we have been waiting for these glasses for so long and only for them to come back to us messed up. We all need our prescription glasses to work and drive and can not continue without. The fact that Lensabl messed up our prescriptions one time before they even shipped them to us and had to fix them was a red flag. The error they made resulted in a delay in us getting the glasses back and only to receive glasses that we can't even use.

And not they are telling us all sells are final as listed on their website now that we are requesting a refund. This disclosure was never made or presented to us while we were submitting our order.

Despite them acknowledging the error and mistakes that they made, they still can't refund us our money.

I will be definitely reporting this to BBB.

Disappointed customer

I ordered BOSE SOPRANO bluetooth audio frames. I received them and can not charge them because the charger is not included. I have no instructions on how to use them. NO information on my frames and no charger. I paid over 500 dollars and can't use them or listen to them. I have emailed several times and can't get anyone to reply or call me to discuss my purchase. I hope someone here will help me. I want to return item since the frames are no use to me without all the equipment for example the guide or charger to the lenses. PLEASE SOMEONE CALL ME *******914 - ERICKA

I ordered contacts, lens replacement for a pair of glasses I already owned and a pair of prescription sunglasses. My contacts I had no issues with. Once they verified my prescription they shipped very quickly and it took little time for me to receive them. As far as placing the order for the glasses everything was easy to use and the descriptions for the steps were useful. However, it took a fair amount of time for everything to be made and shipped. Also, I had to email the company about sending me a box to ship back the frames I wanted my new lenses put into nearly a month after placing the order. It then took over a week for me to receive that box, and by that time they had already shipped both my sunglasses and regular glasses. Even tho I had ordered replacement frames for lenses I already owned, they didn't contact me to verify that's what I still wanted since everything was ready to ship. They just went ahead and put my lenses in random frames I did not order. Thankfully the frames they sent I don't hate and will wear, but now I have a set of glasses I don't care for and old glasses that needed new lenses which they don't have.

I am real satisfied with my experience with Lensabl. Thank you for changing my lenses to fit current prescription.

Its a really good experience. My lens are produced faster and sent to me before the time.

The outset was a little challenging, but once I figured out how to do my papillary distance the process was straightforward. The turn around time upon delivery of my frames to Lensabl was 4 weeks. The new lenses are GREAT! Overall I am VERY SATISFIED!

The initial purchase and process of sending my frames in was simple enough. However, this was about the only simple part of the process. After being delivered to the lab, my frames took over a month to complete. Throughout this entire process, I never received any notifications from the company to let me know they would be delayed. Only after I emailed customer support did I receive a response promising that they would be done in a few days. Weeks later, I still had not received my frames and had not received any further updates from customer support. Once again, I had to email customer support to chase after my glasses and I was told again that my frames would be completed in a few days. The customer support agent was neither apologetic about the month-long delay or empathetic to the fact that I had been waiting so long for my glasses so that I would be able to see, and did not offer any solution other than for me to continue waiting. I finally received my frames over a month later. The construction and lenses seem fine, but the long wait and poor customer service experience left me with a bad taste.