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LensablReviews 5,949

3.9

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Great service
April 5, 2021

Awesome service- you made a loyal customer, and since you passed the test with flying colors I will order my prescription sunglasses from you tomorrow. Thanks!

Date of experience: March 28, 2021
Texas
1 review
0 helpful votes
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No more overpriced lenses
March 27, 2021

I was super worried about ordering lenses this way. I thought the amount of info they are asking for was troublesome. I was wrong of course; it was super simple. I did a bit of research on their site, they explain everything, then I did a couple tests orders I see what kind of lenses I really wanted and what the cost would be with different options. I was quoted $450 for generic polycarbonate lenses at the eye doctor because I have no insurance, but Lensabl was only $150 for a high index lense. They look amazing, the lenses were perfectly cut for the frame I sent them, and I can see great!

Date of experience: March 27, 2021
Massachusetts
1 review
0 helpful votes
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I've been purchasing eyeglasses with progressive prescriptions for the past 10 years. I've tried several local optometrists to check my vision and send out my prescription to their vendors. This is the most expensive option that can cost upwards of $800 for a reasonable pair. I've tried online sources that offer frames and lenses for as little as $50 and everything between those two extremes. Lensabl provides great service at half the cost of local optometrists and they stand behind their product. If the lenses are not made well, just send the eyeglasses back and they will fix the problem at no extra cost and free shipping. I purchased progressive vision eyeglasses with premium transition lenses that didn't work well so Lensabl redid the lenses and now they work great. Rhinna, their customer service rep was great and provided good communications throughout the process.

Date of experience: March 27, 2021
New York
1 review
0 helpful votes
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Best glasses I have ever had
March 27, 2021

I received the glasses sooner than expected. They are going to be perfect for work.

Date of experience: March 27, 2021
California
1 review
0 helpful votes
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Love Lensabl
March 27, 2021

Fantastic job. I'm very pleased. Will be sending in more old frames!

Date of experience: March 27, 2021
Arizona
2 reviews
0 helpful votes
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Great for the price
March 27, 2021

Received great pair of lenses in the correct prescription, place into my own frames, for a great price. Can't asked for more.

Date of experience: March 27, 2021
District of Columbia
1 review
0 helpful votes
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All sounds fantastic!
April 5, 2021

I've used Lensabl twice now and haven't regretted it at all. The glasses arrive in perfect condition and overall the process doesn't take too long. With my second order, I had received an email that there was an issue during the quality control check and I really appreciated that I was updated through the process. Lensabl obviously cares about their customers and the products they send out! Lensabl is definitely my go-to for lens replacement now.

Date of experience: March 27, 2021
Virginia
1 review
0 helpful votes
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I ordered two pairs of glasses from Lensabl. Initially i received a box to send in frames - which is not what i ordered. I contacted customer service and they informed me that i did indeed order glasses (not just replacement lenses). Three weeks later i received one pair of glasses - and a second set of replacement lenses sitting loose in the box. It has now been a month since I ordered and I still do not have my glasses, and Lensabl has not processed a refund for the missing glasses. I will not be ordering from Lensabl again and would recommend that others look elsewhere to avoid this headache. I'd rate lower than 1 star if i could.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 27, 2021
Kansas
1 review
0 helpful votes
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Amazing!
March 27, 2021

Getting frames that I've loved fitted with new prescription lenses was the answer... and LENSABL did it amazingly! The process really couldn't have been easier.

Date of experience: March 27, 2021
Maine
1 review
0 helpful votes
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Amazing quality
March 26, 2021

Super easy to complete and didnt take long to receive. Very happy with the quality of the glasses and that my special instructions were taking into consideration. Customer service was on point and contacted me within the same day. This was a very pleasant experience and I'll definitely continue to order from here and recommend to anyone who'll listen.

Date of experience: March 26, 2021
Wisconsin
1 review
0 helpful votes
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Great service
March 26, 2021

Great experience made sure my glasses were right and love everything about them

Date of experience: March 26, 2021
California
1 review
0 helpful votes
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I'm pretty upset because my original Stoggle lenses came with anti fog and worked really well. After sending them to Lensabl for Rx, I had to pay a pretty hefty amount for anti fog lenses when the original lenses had them (which I felt was wasted). After paying extra for anti fog, I received the new glasses and they still fogged, even without a mask! I was at home and the lenses seemed to be very sensitive to just body heat from my face. Today I tried them on at work with a mask and I couldn't even last 10 seconds without the lenses fogging.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2021
Nevada
1 review
0 helpful votes
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Worth the wait
March 26, 2021

So glad I can wear my old frames again! I purchased an expensive pair of frames and after more than 2 years of everday wear the lenses were no good. I'm very glad I took a leap on this company and got my frames re-lensed. The process was a bit longer than expected (about 1 month) but completely worth it.

Date of experience: March 26, 2021
Rhode Island
1 review
0 helpful votes
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Really Happy!
March 26, 2021

The ordering was effortless and the finished glasses are perfect!
Will be ordering for other family members soon.

Date of experience: March 26, 2021
Texas
1 review
0 helpful votes
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I've been searching for a service to replace the lenses in my prescription eyeglasses for a good while now. I love the frames I have and didn't want to give them up. When I first found Lensabl, I was excited to give them a try. Ordering online was straightforward and easy (apart from narrowing down my choices from the slew of options and impressive extras). I received helpful updates on the status of my order, and was delighted by how quickly they were shipped and delivered after I sent my frames off. The box I requested to ship my frames to the lab was appropriately sized and protective which helped reassure me from the onset this company cares about quality service. When my frames arrived with lenses installed— and in a stylish case no less—my first impression was reaffirmed. My experience was nothing but positive, and I'll be recommending Lensabl as well as returning next time I need lens replacement!

Date of experience: March 26, 2021
District of Columbia
1 review
0 helpful votes
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Easy process and great value
March 26, 2021

Lensabl makes lens replacement so easy. I get to keep my favorite frames and save money in the process! Highly recommend.

Date of experience: March 26, 2021
Illinois
1 review
0 helpful votes
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The reading area on my progressive lenses is too small to allow both eyes to focus at the same time. It feels like somebody is providing me with a cruel challenge.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2021
Connecticut
1 review
0 helpful votes
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Amazing!
March 26, 2021

Excellent job on a difficult pair of lenses to replace.
A+

Date of experience: March 26, 2021
Indiana
1 review
0 helpful votes
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Not what I expedted
April 5, 2021

Everything was easy to set up the glasses are 1.5 but you can tell if you're done by a professional there a lot different than cheap reading glasses the music a little later than I thought it was going to be but I'm also the type of person that likes to have their music cranked up halfway you can't hear it to the earpiece all in all I'mhalpy

Date of experience: March 25, 2021
Connecticut
1 review
0 helpful votes
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Very pleased
March 25, 2021

The price was right and the return of my glasses was prompt and the workmanship was great

Date of experience: March 25, 2021