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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The lenses are fine for what I need (Z87-rated protective eyewear for working in healthcare). They are heavy since my prescription is strong, but will ultimately be lighter than having to wear goggles over my usual prescription glasses. I'm curious what the water mark/dent in the upper right corner of each lens is for? It is distracting and I moved my review down from four to three stars because of it.
I order lens with x active transitions to my Bose Tenor Audio frame, I shipped the frame to lensabl address and status is easy to track... got back my frame with lenses flawlessly on time. Using those for daily use. I am loving those!
I was nervous about ordering lenses online and shipping my frames, but I was pleasantly surprised! The online ordering experience was extremely easy and shipping was fast. My sunglasses look great and came packaged safely and with a nice case, cleaner, and microfiber towel. I highly recommend this company! It was far more affordable than the new prescription glasses that I purchased in-store and I see no difference in the quality. They also accept insurance!
This is the third time I have used Lensabl a and I am so pleased! I am so happy to be able to see and have my favorite glasses. Than you so much.
Pretty quick, and I appreciated the honesty and quick updates. There was an issue with my first set of lenses and they had to start over, but were very transparent and kept me updated.
Always reliable and consistent with quality lens replacements
Worst company ever dealt with. My lenses took 5 months for them to fulfill and 23 emails and ‘threads'. They broke the frames, had to send my glasses back after 4 months... the script was wrong. During communications I was told they were giving me additional discount but they actually charged me an additional $60! Lensibl is clueless regarding lenses, communications and service.
There were issues at literally every step with this and my other order. Terrible customer service, poor quality, incorrect order, ridiculously slow. Never again with Lensabl.
It took a bit longer than I expected. The whole process took 5 wks from order, to receiving box, mailing box, and receiving the new lenses. It felt like it took a long time to receive the box and then I was without glasses for 3+ weeks. I think this company can do more to set expectations about turn-around time depending on geographic location.
When I received the glasses back, there was a human hair stuck between the lens and the frame which I had to tweeze out. I was also surprised that my glasses looked different. The right lens has a think border that really catches the light, that wasn't there when I delivered my frames. It almost looked like the right lens didn't really fit the frames. I am assuming my prescription went up and required a thicker lens in the right side. There is probably nothing Lensabl can do about that, but unfortunatley in pictures my glasses look like they have a white rim around the lens, but only on one side.
The good news is that I can see perfectly, so I am happy about that. I appreciated the email communication with progress updates because given how long I was without my glasses, I was getting a little worried I wouldn't get them back. I also appreciated new case and glasses cleaner. That was a nice touch.
After waiting 2 months to have my lenses replaced I finally received my glasses back and they were not correct. Aspects that were request (and paid for) were not completed and others were included that were not wanted. Frustrating!
Got my frames back with the new lenses and it was better than expected. Yes the lenses are perfectly fine! The frames are too. But I was surprised by the extras! New nose guards, a Quality Case, lens cloth and lens cleaner spray!
Wow! Thank you!
Hi, this was my second order from Lensabl. Since the first one was nicely done I moved forward for the second one but unfortunately it is disappointing. First, the original lenses are not sent back to me. It is a kind of expensive sunglass and I do need my original lenses back which has Tom Ford engraved on it. Second, the new lenses are not fit. The lenses are smaller that the original one for the frame and you can see a groove and it's obvious there's a size issue.
My order was completed and shipped in a fast manner. I received my glasses recently and I am so happy with the upgrade!
I used Lensabl for prescription lenses in my Bose Frames. The process was made very easy online... ordering, shipping, updates, and return. The lenses work great and I'm loving the Bose Frames with Lensabl lenses. Thank you!
This was my first time using Lensabl and I found the entire process to be extremely easy and the turnaround time was super quick. Definitely recommend!
Overall i found the process to be great and efficient, especially the ordering process. One issue i experienced was that the box sent to me was not acceptable to the UDPS (too small) so i had to request a label to ship it in another container. Other than that it was a good efficient process and i'm very happy with the quality of the work. Lenses are great!
Took a long time, the Maui Jim's are wrong and the costas have a dent and very blotchy vision. I'm requesting my money back before I turn it into my credit card company. I would put my old lenses in, but wait... they showed up shattered!
Great service and great quality. All of my needs were met and there was little hassle on my end
Excellent, easy and affordable! I really like the glasses case and the cleaning kit. Extra value.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members