They will send you someone 5 days later that is likely a drug addict. The drug addict they sent me could not fix the toilet they were sent to fix and then broke the other toilet in my house.
I have used almost every single home warranty company in the USA, and this is the WORST. They have arbitrary caps on service calls, do not cover labor costs, and their contract cancellation guarantee is a total scam. I have never been this upset over a company in my life. Horrible RIP OFF scam. I am extremely dissatisfied with this garbage company. DO NOT USE
Stay away. I've been ignored. I've been lied to. These guys like to collect premium but not pay out. What a rude bunch of alleged customer service reps.
Well, that's what I just learned, and they even showed me the line in the policy it says it. I mean if ever there was a fraud, this would be it.
Never buy Liberty Home Guard for your warranty. They play tricks on customer. Our AC unit is down reecently and we file a claim but they decline to fix or replace cause the technicain can't find the part. All they are offering is $250 asking us to deal by ourselves. What we are asking is to get the AC unit functioning especially now it's summer time. They ignore our request and we have made many phone calls to communicate but all what we get is they can't do anything to resolve but the $250 for a part not exsiting now even they know we can't do anything about the AC with the $250. We have been their customer for the 2nd year and this is how they treat their customer and have no capability to fix issue.
Liberty customer representatives are professional and proactive. Before buying a coverage plan, a liberty rep spent 40 minutes with me answering all my questions and educating me about home warranties. Their patience is amazing.
Liberty is an excellent provider. They have been very accommodating of my personal circumstances over the past year. They helped lessen the monetary burden of owning a home, and I am very appreciative. Liberty also has very helpful and responsive customer service. I would recommend them to others.
Most home warranty company's exclude breakdowns that are a result of rust and corrosion, and at first, when I saw that exclusion in liberty's policy I was worried because my AC unit broke down and was showing some rust and age. Liberty could have easily used rust as an excuse to not provide coverage but they operated with complete integrity and identified that since the rust didn't precipitate the issue this was a covered breakdown. Liberty Home Guard paid $1,100 to fix my A/C!
It was quickly apparent that Liberty Home Guard isn't just a short-term pop-up home warranty company. They make it clear that their relationship with us, the customer is paramount. Even during a non-covered claim, they went above and beyond to make us happy. They coordinated the entire job and even gave us a $100 credit towards the work on our surround sound system which definitely wasn't part of the policy.
Whenever we've had a repair issue in our home we've called Liberty Homeguard. Not only are they super quick to respond, they even helped us find a contractor and coordinate the repair work on items that have nothing to do with our policy. A few months ago we had a roof issue which isn't covered and their representative found us a repairman and made sure the work was within budget and up to standard.
Overview
Liberty Home Guard has a rating of 1.9 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Liberty Home Guard most frequently mention customer service and hvac system. Liberty Home Guard ranks 9th among Home Insurance sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members