Liberty Home Guard

I am not a happy customer. The quality of customer service and follow-up is terrible. My warranty covers my air condition; however, they want me to make a payment of 5000 and Liberty Home Guard make a contribution of 1,102 dollars in order for the repairs to be fixed. This is not a warranty, it is a gimmick! How convenient! Liberty claims to be number one in quality service, however their customer satisfaction in my experience is poor quality. Quality service is meeting and exceeding customer's expectations.

Liberty has not met my expectations or exceeded my expectations. In my view, they take advantage of the consumer. The service is terrible. I am a paying customer and have been a long-time customer and the one time I call I get the runaround and no assistance. Liberty I hope you don't treat all your customers like this. IF you treat others with such poor service, I am going to do my best to address this issue so I would be the last faithful paying customer you abuse.
Best regards,
Tyrone Brown

After being called numerous times I decided to try liberty after hearing some complaints from my clients about warranty co charging fees to go out plus $600 or so a year then not covering the items they say using loopholes in the contract mine was my ac went out ant they had 3rd part check out. It'd cost $300 to fix which they would approve $900 because we didn't have yearly maintenance records mind u we've been in home original owner 13 years and the company they hired to inspect i was told by the cause of the issue was just worm part and then claiming no records was like saying i got a flat because i didn't change oil. So in this case nothing in your homes really required to be repaired if they haven't made enough $$$$ you'll oay every svc call and every yesterday but hour nothing breaks over a few $$$ which 90% of svc calls would cover stay away at all costs!
I was warned by another agent but they seemed convincing on phone!
It's all about making them $$$ and getting out of paying if you have an issue!

We were gifted this warranty from our relator and were excited to have coverage on our new home. I wish I would have known what an absolute scam this company is. We have made 2 very basic claims. One was our fridge but apparently Kitchen Aid is too "high end" and they don't cover anything related to the ice machine along with a laundry list of other things (what is the point of coverage then?). We thought ok, well we have other appliances. Wrong. The second was our water heater and the technician they sent out, that was 1.9 stars may I add, was all of 18 years old. He lied to us in person saying it was not leaking and then left in his notes to the LHG that it was leaking because they don't cover leaks. We got a second opinion and it is NOT LEAKING. So now we are out service fees, time, and are still working with a broken fridge/water heater even though we have insurance on them. I would also add that the employees, literally every one that we talked to, have been very kind when we submit the claim and some of the most disrespectful once it's declined. It is intentional to get more money from you. Shocked I was stupid enough to do it twice. Do not waste your money. I really hope this reaches those considering using LHG because we are honest people that simply wanted to use insurance that our realtor gifted us! Lastly, we have used companies like Xcel Energy and Centerpoint on previous homes and had such a positive experience. It can be a bit pricier but I promise it at least pays for itself whereas when you use Liberty Home Guard you're pouring your money down the drain when you're already likely in the dumps with appliances falling apart. Do better LHG!

I would give Liberty Home Guard 0 stars if I could. Starting with customer service. My son and his wife have twin 3 year Olds and a baby. When their AC went out, they called Liberty to access their warranty. While heat climbed over 100 degrees for several days, they were given a complete run around. Told more information was needed from the adjuster. The adjuster spoke to the company several times giving them the same info over and over and still nothing was done to get their AC fixed so they could be in the house comfortably. On several days they were told they would have a phone call by the end of the day and no call came. This went on for 2 weeks during weather with temperatures over 100. When the company finally got back to them it was to tell them they would only cover $200 of the $5000 it will take to replace it. Hidden in all of the paperwork was some very small print that negated the replacement of their AC. This company has no honesty, compassion, or integrity. They will take as much time as they can to find a way to get out of upholding the warranty that trusting people buy thinking they are being covered by a company that stands behind what they say. DON'T WASTE YOUR MONEY ON LIBERTY HOME WARRANTY. THEY WILL RIP YOU OFF.