Don't waste your time on this site. Last week after accumulating 30,000 points they abruptly closed my account. When I contacted customer support they simply told me that my account was closed due to a violation and possibly not being truthful. When I responded and asked what the violation was, they replied stating they would not disclose how they conducted their investigation and stated their decision was final and all accumulated points were forfeited.
It worked well for me until a few months ago. Now you only get an error message when you try to redeem your points, or they just send you a used gift code, or none at all. The support won't do anything either. They still owe me over $15 but I gave up now and deleted my account.
Hi Herb,
We're sorry that you haven't had the most positive experience with LifePoints.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
Kind regards,
The LifePoints Team
Most of the time when I begin a survey, I get a spinning ball and after five minutes or so simply go back in the browser. I have reported this problem to them on more than fifty surveys and they never respond. Don't bother with these c incompetents
I have made a lot of surveys and the truth is that I was very surprised because other sites don't have so many. I reach an amount of points with which I could claim 15 euros in my paypal account. I've been trying for two months now to take my money and I don; t think I will ever get it. I followed the procedure to claim it, I wrote a letter to the contact form, I also contacted them through their page on facebook. They simply blocked me! Do not waste your time!
Hi Vayia,
We're sorry that you have been experiencing issues with your LifePoints account and that your issues haven't been attended to.
Our development teams have addressed known issues related to the new platform and believe the majority of these have now been resolved.
If you are still experiencing issues, please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new. Please quote 'SITEREVIEW' in your ticket so that we can escalate the matter with our customer service team.
We apologise for the inconvenience this issue might have caused and hope to see you back soon.
Kind regards,
Ben
I was a dedicated member of the life points panel for quite some time, checking for surveys every day. They cancelled my account for supposedly violating guidelines while I was mid survey with no warning and no recourse. They pay well - but be warned that you need to stay on top of rewards redemptions so that if you get unexpectedly kicked out, you won't lose your efforts.
Hi Bekah,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
I too have had my membership terminated because if " circumvention of our security rules" and "the evidence overwhelming". Points and rewards cancelled. Like other members I have been falsely accused, voucher cancelled with as yet no explanation. This was sudden. I had earned £25 completing surveys in good faith
Beware!
Hi Jenmifer,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
Like so many others, I'd signed up and had been enjoying completing surveys honestly and diligently. I'd completed a survey but instead of getting the usual confirmation message and points credited, I got a screen out message instead. I raised a ticket with support, believing it was a genuine glitch that would be easily sorted out. The next day my account had been cancelled with no explanation? A couple of days before I'd cashed out £5 which still hasn't arrived in my PayPal account.
If you're happy to donate your time for free, this is the site for you. If you are expecting to complete surveys and get paid for your time, don't bother, LP is a rip-off.
Thanks for sharing your experience. As much as we hate to let any of our members go, but sometimes this is necessary in order to fulfill our commitment to our clients.
Just joined and I must agree with most folks complaining about this site. Their rewards amount to $0.10 each when and if you ever earn the rewards as seldom able to answer survey as some part way through you are not what they are looking for or the sit fails and you get no reward points. It is in my spam folder now and is automatically deleted. Would give them zero stars if I could.
After doing survey after survey for years, I was denied entry for "Suspicious Activity" on my account. No explanation of what the alleged activity was. DO NOT sign up with these people unless you want to earn points, then be denied access for no explainable reason and be greatly disappointed. Seems like they just want to turn over their survey base by throwing off the long-time contributors.
Hello Don,
Thanks for sharing your experience with LifePoints. We know that our feedback was unfavorable but was necessary to maintain the high standards we set for ourselves so we get the most accurate survey responses.
The LifePoints Team
Registered, received welcome email. Go to login to check on surveys and receive an error message saying membership is temporarily unavailable. Contact support who reply that information provided during the registration process did not pass some security checks and I violated the User Agreement. All I ever did was complete the profile and try to do a survey. I belong to many other survey sites and my information has never not been accepted. Pathetic. Do not recommend wasting time with this joke of a site.
Hi Kat,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
Answer: I don't think anyone has the answer for that one. There are a lot of us in the same boat. You can email 'Emma' but I wouldn't hold your breath for a reply. Just advise anyone thinking of joining My Survey not to bother.
Answer: It might pay for a little while, then judging by the reviews on here including my own, they deactivate your account giving no reason and if you've got money you haven't claimed you won't get it. If you pester 'Emma', eventually she sends emails telling you they deactivated your account because your account was used in another country or internet cafe. It would seem this happens a lot. I would say if you're going to try it, don't let any points build up before you cash out because you're likely to be disappointed.
Answer: I never felt this as a scam since I have already recieved my gift cards in a short span of time.
Answer: Typically it may take upto 5 days for the PayPal to transfer the amount to your account. One thing you have to note that the e-mail for the LifePoints account and PayPal account should be the same, which I faced due to which some delay happened to me.
LifePoints has a rating of 2.1 stars from 727 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LifePoints most frequently mention customer service, many years and gift card. LifePoints ranks 343rd among Work At Home sites.
Hi Richard,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/requests/new - while quoting 'SITEREVIEW-TP', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team