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LifePoints

How would you rate LifePoints?
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California
1 review
14 helpful votes
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Horrible customer service
February 28, 2020

I am really mad and sad at the same time. I was a panel member of both Global Test Market and My Survey for many years. Never any problems. Once they merged with Lifepoints, my nightmare began. What now has worked up to 8 months, my problems have not be handled. Although I was advised a couple of times my problems would be "escalated ". Today I still have nothing. Also there's surveys available on my dashboard. And K know for a fact that are sending surveys to other members. I would like to know what's the problem with mine?

Date of experience: February 27, 2020
Priscilla F. LifePoints Rep
over a year old

Hello Tammy,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our Support Team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
Ben

North Carolina
4 reviews
15 helpful votes
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The surveys are usually quick to complete so it's not going to eat up a big chunk of your day. The points add up for good rewards, here and there marketing companies will pay cash but that's not often.

Date of experience: June 8, 2011
Pennsylvania
3 reviews
13 helpful votes
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When you do month long surveys, such as "My Purchase Diary", for a supposed 1000 points, and when you go to submit and mysteriously get an error message or other reasons you are not awarded your points, what does that tell you? My Survey is getting paid for its members to complete these surveys. When they can avoid awarding points, they keep the money. I completed two of these month long surveys recently, and in both cases, no points, and ridiculous excuses from them. Not any more.

Date of experience: January 27, 2017
Canada
4 reviews
18 helpful votes
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No support
October 22, 2020

I have been using Life Points for a while now with no problems. All of a sudden things have changed. When I click on an available survey nothing happens. I tried to get some help from them to see what is going on but was totally ignored. This site appears to be pretty sketchy now.

Date of experience: October 22, 2020
Priscilla F. LifePoints Rep
over a year old

Hi,

We're sorry that you haven't had the most positive experience with LifePoints.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

Kind regards,
The LifePoints Team

Australia
1 review
18 helpful votes
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A Complete Rip Off!
March 26, 2016

I'm completely fed up with this site. A number of times I have finished surveys and not received my points, despite complaining. The last straw was when I sat for almost an hour to try and get 500 points which have not been added to my total. I also hardly ever qualify for their surveys any more. The latest thing is to get as much information up front and then they tell you haven't qualified.

Date of experience: March 26, 2016
Canada
1 review
11 helpful votes
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Horrible
July 9, 2022

They used to be good. Now the surveys constantly freeze mostly when you are 90 percent done and when you tell them their response is that is normal and then they don't credit you the points. I have stopped doing any surveys over 10 minutes as rather constantly rip me off. I am just trying to get to the next reward and then will be closing my account. Don't waste your time with this joke of a company. There are better sites out there.

Date of experience: July 9, 2022
Priscilla F. LifePoints Rep
over a year old

Hi Mike,

We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
The LifePoints Team

Michigan
3 reviews
7 helpful votes
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Like so many, I've been with MySurvey for a very long time and without warning or explanation, my account was also inactivated. And like so many, I would do surveys and log in regularly.

What really upsets me, not only was I an active member, I was in the middle of a product testing for them! Finally, the company who hired MySurvey for this test emailed me and asked me where I was!

I'm so disgusted MySurvey put me in that position. How they can sleep at night treating their loyal members like this is beyond me. And as many others, I've emailed them several times with no answer.

Date of experience: June 23, 2016
Rhode Island
2 reviews
17 helpful votes
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Don't waste your time
January 2, 2018

I've spent hours answering surveys and finally cashed in a bunch of points for an Amazon gift card worth $25. Each survey, IF you qualify, is worth pennies. And I do mean pennies, as in less than a nickle.
Some of the surveys are quite involved. Many ask a series of questions and then notify you that the survey is closed or that you don't fit their parameters. You are awarded sweepstake entries in recompense, not points.
If you have nothing else to do with your day, by all means, go ahead and participate.

Date of experience: January 2, 2018
Priscilla F. LifePoints Rep
over a year old

Hi Maya,

We're sorry that you haven't had a positive experience with LifePoints.

Our development teams have addressed known issues related to the new platform and believe the majority of these have now been resolved.

If you are still experiencing issues, please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new. Please quote 'SITEREVIEW' in your ticket so that we can escalate the matter with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
Ben

Georgia
1 review
8 helpful votes
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False advertising
June 29, 2016

I keep getting emails that I've qualified for Survey after survey, but when I click on all my waiting surveys, they NEVER load. I'm stuck at the "Waiting for mysurvey.com to load" screen. I've kept it up for hours and the surveys never load. Seeing all the other reviews, I am convinced it's a huge scam. I agree with previous posters; why do some many news sites and blogs continue to promote this company?

Date of experience: June 29, 2016
Illinois
1 review
6 helpful votes
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I spent five minutes answering questions about pharmaceutical companies after I had been screened and accepted. At about five minutes in, I then received a message that the survey was not for me. It is proof that their goal is to only seek answers that will be positive for their clients, and thus the surveys are bogus.

Date of experience: March 5, 2021
Priscilla F. LifePoints Rep
over a year old

Hi John,

We are sorry you've been screened out of some surveys while in due course.

Some surveys require only a limited number of responses per category, for example, from a region or age group. Sometimes the number of participants needed for a certain survey is reached very quickly and we are forced to close the survey as soon the quota is reached.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket will be escalated with our customer service team.

Best Regards,
The LifePoints Team

Overview

LifePoints has a rating of 2.1 stars from 727 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LifePoints most frequently mention customer service, many years and gift card. LifePoints ranks 342nd among Work At Home sites.

service
236
value
233
shipping
8
returns
5
quality
226
This company responds to reviews on average within 6 days
+87