I joined this panel many years ago and after some time they did not recognize my email or my password. I managed to close that membership and forgot about it. I joined again few months age and the same thing happened again. There is no support for this problem- let alone a contact info.
I recommend this site to anyone who wants to start doing surveys online. Good surveys, payouts add up quickly. Love knowing my opinion counts for evaluating business, politics, and just in general surveys
Hi Theresa,
Thank you very much for such great review! We work very hard to offer the best surveys with the best possible rewards, so we're happy to see that reflected on your member experience.
Kind regards
Ben
I was left wondering what on earth I had done wrong after having my membership cancelled for a supposed violation of terms. Now that I have looked on various review sites including here I see that I am far from alone. I have been a dedicated member for many years with regular participation so this is extremely disappointing. I would at least like to see the vouchers I have already applied for honoured.
Hi Lisa,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
Should you wish you can proceed again and see if you would get a different resolution, please open a ticket with our Help Center here:
https://lifepoints.zendesk.com/hc/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
However, this does not mean that your account will be reactivated, especially if we have found evidence that you have breached the terms and conditions.
We are sorry for the inconvenience this may have caused you, we hope that we can welcome you back to LifePoints Community.
Kind regards,
The LifePoints Team
I was a member of Globaltestmarket, still got points left when Lifepoints took over, and until then I cannot log in to my own account. Every time I try to log in, I always get "Your email or password was entered incorrectly. Please try again or contact us" pop-up message. I tried to reset my password many times but got no reset email at all. I sent tickets and got template replies that didn't solve anything, I bet they didn't even read any of my tickets. Yet they still send me survey invitations everyday. How annoying is that! Getting tired of this, If the problem still persist, gonna delete my account by the end of this month :((
Hello Fan,
We're sorry that you are experiencing issues with your LifePoints account and that your issues haven't been attended to.
Our development teams have addressed known issues related to the new platform and believe the majority of these have now been resolved.
If you are still experiencing issues, please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new. Please quote 'SITEREVIEW' in your ticket so that we can escalate the matter with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
Ben
I was a member if My Survey for many years and it was great. It was recently taken over by Life points and that is awful. Besides having small problems, suddenly there was a problem with my points. I have about 5000 points. I can't log in to cash them in or answer more surveys because they say my account is " temporarily unavailable." This has been going in for a month. I have contacted them repeatedly. I receive stock responses saying they are working on it but they don't do anything. They have ruined a good thing.
Hi Nancy,
We're sorry that you haven't had a positive experience with LifePoints and we will gladly carry out a further review of your account.
Our development teams have addressed a known issue related to the account migration process and believe this has now been resolved.
Please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - and quote 'SITEREVIEW' in your ticket so that we can escalate the matter with our customer service team.
We apologise for the inconvenience this issue might have caused and hope to see you back soon.
Kind regards,
Ben
I don't know what the other reviews are talking about as I've received around £200 from them (usually around £30 at a time)... the only bad thing I can say about them is you earn a little less per survey than you used to, but then they've become a lot more popular. Definitely not a scam.
I just started doing Lifepoints survey but quickly realized that you will spend a whole many hours for measly pay. So according to this point system example 428 point to get $5.00. Will have taken 11.35 hours worth of survey questions. That means your getting paid. 44 cents per hour for taking surveys. I don't know about you but spending 11.35 hours can be put to better use. My time is worth more than. 44 cents per hour. Ridiculous!
Hi Greta,
We're sorry that you haven't had the most positive experience with LifePoints.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
Kind regards,
The LifePoints Team
I joined life points thinking that they will provide normal service. Well at first everything was great, until i decided to get a reward i ordered an e-gift card and they told me it'll be a 5-10 day wait. Well i was not so excited but i waited and what do you know they only e-mailed me one. When i replied asking whats going on with the other one they tell me that there is a 1-3 day wait just for a reply
Hi Av W.
We apologise for the issues that you are experiencing with LifePoints and we hope that you have now received your reward.
If you are still experiencing login issues and/or haven't received your eGift Card, please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
Kind regards,
Ben
I took surveys for several weeks and when I tried to cash in I'm usually $10 they refuse to pay saying that it's an IT problem, one that I have submitted five tickets about and has taken 3 months with no resolution. They aim to make it so hard to get your money that you quit trying.
Hi Ashley,
We're sorry that you haven't had the most positive experience with LifePoints.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
Kind regards,
The LifePoints Team
There are usually plenty of surveys to undertake, if you have the time, and although the longer surveys can be very tedious, the points accrued, which can be taken as PayPal credits, do add up. It's not a way to earn a living (unless you're prepared to bend the truth, but that will inevitably be discovered), but you can earn some useful extra money for a couple of hours per day, and you can express your views about products & services.
Overview
LifePoints has a rating of 2.1 stars from 727 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LifePoints most frequently mention customer service, many years and gift card. LifePoints ranks 342nd among Work At Home sites.
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Hi Melania,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team