• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.9%
Positive
74
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user franm134
Canada
1 review
1 helpful vote
  • Send Message
October 2nd, 2021

I've ordered twice from Lilicloth and will never again. I have received wrong items both times. Second time I order what was supposed to be items containing cotton blends but upon receipt found the clothing were polyester/rayon blends which I would never wear as not breathable. I immediately started process for return but did not hear back. I contacted Lilicloth and was sent the option to keep items and receive 25% of my $ back or return but have to pay for postage to China. I am very dissatisfied! Buyer beware...

Tip for consumers:
Buyer beware

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Thumbnail of user daisys165
Connecticut
1 review
0 helpful votes
  • Send Message
January 9th, 2023

I ordered some items on December 4 with the impression that it would be delivered before Christmas. Today I find out that 3/4 of my order will not make it for Christmas. I went on a chat with a representative but still did not get any resolve on my delivery. I am just hoping after seeing all these reviews that the items I ordered are not bad or extremely not worth the price I paid. Sad day knowing I will not get my brother's gifts for Christmas which were very unique and never saw them anywhere else. Lastly had I known this was not in USA I would have never placed this order. Live and Learn

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thanks for your support.

We need 3-5 business days of processing time and then 12-15 business days of shipping time. Would you please provide your order number so that we can check for you?

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Stay safe and have a good day!

Thumbnail of user susani645
California
1 review
0 helpful votes
  • Send Message
October 25th, 2021
Verified purchase

Your shipping cost are outrages. I wish you had a tracking method and current info where in the process the item is. Your products seem great, yet pricing and shipping are an issue. Would like to store shipping addresses for multiple locations. Cheap fabric. Burlap bag with a design.

Reason I chose this business:

Nice models.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Besides, please track your order here
https://lilicloth.com/order-query

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Thumbnail of user sharong901
Michigan
1 review
0 helpful votes
  • Send Message
April 13th, 2021
Verified purchase
• Updated review

Pictures make clothing look better than in reality. Some things fit, some did not. Learned to seriously examine the picture. Also most tops fir small. I'm not a big person, and would advise going up a size. Some things were super cute. Took over a month to receive order.

Answered my question in good time, was satisfied

Reason I chose this business:

Clothes are pretty, different and colorful

Reason I chose this product:

Again pictures of clothes so pretty. You could show pictures of tops outside of being tucked I’d, and show backs of clothing. Also, be a little mor accurate in description of what material made of with percentages, hard to tell what your actually getting. Took a chance with what I’m getting, hope quality is good, if it is I will order again

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
A little hard at first to understand how works
February 19th, 2021
Verified site experience
• Previous review

A little hard at first to understand how works. You hit return button, doesn't go back you scroll down.

Reason I chose this business:

Clothes look so beautiful

Reason I chose this product:

Again pictures of clothes so pretty. You could show pictures of tops outside of being tucked I’d, and show backs of clothing. Also, be a little mor accurate in description of what material made of with percentages, hard to tell what your actually getting. Took a chance with what I’m getting, hope quality is good, if it is I will order again

Thumbnail of user adinam19
Canada
1 review
2 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

If you are displeased with your product you have a set time frame to have it returned or you will not get it returned -- you also have to ship it via tracking which cost more that an item is worth. I also found with sizes you should go one size up but for t-shirts they are comfortable. I would never buy knitted items, jewelry, or items that seem to good to be true they usually are not as advertised as you can see in the photo attached.

Tip for consumers:
do not buy jewelry or knitted items -- check sizes before you order

Products used:
t-shirts, gloves

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user emilyv428
New York
1 review
0 helpful votes
  • Send Message
February 14th, 2022
Verified purchase

Ran into problems accessing PayPal from Firefox, my preferred browser.

I am actually offended that almost half of my total charges for one t-shirt was $10 for shipping something that is much, much less than a pound.

Reason I chose this business:

Liked pattern on shirt

Reason I chose this product:

Gift to myself

Quality
Thumbnail of user wilcab1
GB
1 review
0 helpful votes
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October 11th, 2020

I have brought several clothes from this online boutique and have always found them to be of a high standard. High-quality items that are stylish and modern, be it clothing or accessories. I've always been very impressed!

Thumbnail of user christinez491
Pennsylvania
1 review
0 helpful votes
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September 26th, 2021
Verified purchase

Interesting and varied selection that made shopping fun! I had to check sizing on each item because that also varied. I wear small sizes, but many of the items were still bigger than what I would select.

Reason I chose this business:

Had time to look at each item.

Reason I chose this product:

They are pretty and fun items that will hopefully fit.

Quality
Thumbnail of user amandae603
Kentucky
1 review
0 helpful votes
  • Send Message
September 4th, 2021
Verified purchase

My first time to this site and I enjoyed shopping here. Loved my sweatshirts. I recommend that you order larger than normal. Just go by the size charts they provide. Very Happy with my purchase. Thank you

Reason I chose this product:

I liked the designs

Quality
Thumbnail of user christinej992
Missouri
1 review
0 helpful votes
  • Send Message
October 21st, 2022
Verified purchase
• Updated review

These shirts are amazing. I bought them as gifts for an early Sister Christmas get together, and everyone loved them. (Including myself). The size for all of them were right on. Nice, warm, comfy and wonderful looking.

Service
Quality
Klarna messed me up a little
October 10th, 2022
Verified site experience
• Previous review

Klarna messed me up a little. Got it straightened out. Great shopping experience.

Thumbnail of user annah1538
Colorado
1 review
0 helpful votes
  • Send Message
December 13th, 2022
Verified purchase

Items were ordered well before Christmas as gifts and were still being advertised even though they were not in stock. I was also promised a discount because of the lateness, that, so far, I have not received.

Service
Quality
Thumbnail of user caterinee1
Illinois
1 review
0 helpful votes
  • Send Message
January 15th, 2021

Favorite online store I shop regularly on this website. They have a great variety and are really affordable! It is always easy to go back to the internet and buy something else. I will keep coming back.

Thumbnail of user victoriax27
Wisconsin
1 review
0 helpful votes
  • Send Message
January 1st, 2022
Verified purchase

You offer all kinds of discounts that are never available at checkout for multiple reasons. I would have ordered more, but it was too frustrating. Never got 40% off 4th or 5th one free. At one point had 6 items in my carts and no discounts and promotions applied. You loss. Finally order one sweatshirt for my wife and hope I won't regret it

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for the inconvenience.

One order can only get one discount and you get the discount as below.

Flash Deals Discount -3.75
Coupon_discount Coupon Discount -6.37

So you cannot get other discount.

The discount can not be combined with any other discount or offer. All activities are mutually exclusive.

Thumbnail of user evelyny37
California
1 review
0 helpful votes
  • Send Message
December 10th, 2021
Verified purchase

After I placed my order I did not get any kind of confirmation number or email. So, I reached out by email and got a quick answer with the tracking information. Because the order was coming from China, it took a while but this was disclosed up front. When the shirts arrived they fit my wife well and the quality was good. I was relieved because I definitely did not want to deal with exchanging them. I had read a few negative reviews after placing the order but my experience was just fine. Good job!

Reason I chose this business:

Facebook Ad

Reason I chose this product:

They apply to my wife.

Service
Quality
Thumbnail of user kaylaw432
Wisconsin
1 review
0 helpful votes
  • Send Message
August 11th, 2022
Verified purchase
• Updated review

Didn't know how I would feel about so much synthetic fabric, but it's really not bad. The sweatshirts are more like long sleeved t shirts. Order big! I found the sizes seem smaller than I thought they would be, and I thought I ordered my shirts plenty large. I thought the jewelry was pretty nice for such low prices. I think these shirts are so much fun! Thought everything arrived in a reasonable amount of time.

Huge selection and the prices are great
July 31st, 2022
Verified site experience
• Previous review
Thumbnail of user jessicav936
Illinois
1 review
0 helpful votes
  • Send Message
October 20th, 2022
Verified purchase
• Updated review

There appears to be no standardization in sizing. I ordered 5 t-shirts; 4 in 1 size & 1 in the next larger size. Only 2 were the same size when held up together & tried on. There also seems to be a quality control issue. I had ordered 2 exactly the same shirt & size. One had no finished hem on sleeves & bottom while the other did. While the material is stated as "cotton-blend," it feels like 95% synthetic. This company is located in Hong Kong so it took weeks to receive my order. I love the sayings they offer so will keep the shirts to wear around home, but will not purchase from this company again.

Love the selections
August 21st, 2022
Verified site experience
• Previous review

Love the selections. Fun shopping.

Thumbnail of user stephaniei269
Indiana
1 review
0 helpful votes
  • Send Message
April 10th, 2021
Verified purchase
• Updated review

Your website state there was a code for $30 off of $139 my subtotal was clearly more than that and I was told it could not be applied. Not cool! Also stated that there is free shipping with orders over $109. Again, that did not happen until I had $159! False advertising!

Reason I chose this business:

I liked the clothing in the pictures but your size chart is way off! When I ordered my first order, the Large was way too small. It was more like a small than a large so with this order I ordered 2 sizes larger and they were way too big! It's going to cost way too much to send them back so I will donate them to a women's shelter.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Your website state there was a code for $30 off of...
March 20th, 2021
Verified site experience
• Previous review

Your website state there was a code for $30 off of $139 my subtotal was clearly more than that and I was told it could not be applied. Not cool! Also stated that there is free shipping with orders over $109. Again, that did not happen until I had $159! False advertising!

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user matildam19
GB
1 review
0 helpful votes
  • Send Message
August 28th, 2021

5 Star Service The customer service team at this online boutique is very helpful! I always send emails with questions about my orders or new releases and they are always friendly and helpful. I highly recommend it to anyone in need of a new dress!

Thumbnail of user yoisc
Switzerland
1 review
0 helpful votes
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October 21st, 2021

I have made two purchases online here I have not found any problem. Both items (a pair of sandals and a business style dress) were as described and arrived on time. It is cheap but without losing quality, so I am happy to recommend it.

Thumbnail of user leidyd3
GB
1 review
0 helpful votes
  • Send Message
September 24th, 2021

I had to return a beautiful dress on this website that I bought for my niece, it was my fault, I chose the wrong size. She received professional help. I felt really bad, but they made me feel so much better by giving me a store credit and a chance to buy again. Thanks for the great service.

Thumbnail of user donaldp638
New York
1 review
0 helpful votes
  • Send Message
July 10th, 2022
Verified purchase

I ordered 5 shirts on 5/30/22. They have not been delivered as of 6/10/22. I contacted them and they told me not to expect them until 6/22/22. The event I wanted the shirts for has passed. I asked them for a refund and they refused. I looked up where it was shipping from and the order is coming from CHINA. They don't tell you this when ordering the shirts, in fact they appear to be a local American company. Stay away.

Tip for consumers:
Stay away. Products look nice and clever, but you may never receive them and it is a Chinese company which does not necessarily care what happens after you send your money to them.

Products used:
Never received. Supposedly coming from CHINA.

Shipping
Returns
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback. Sorry for any inconvenience caused.
Could you please tell us your order number so that we can help you solve the problem.

Andwe`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 15-20 Business Days.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user franki174
California
2 reviews
0 helpful votes
  • Send Message
July 19th, 2022
Verified purchase
• Updated review

Urchin difficulty. And, why if I was quoted a price of $16.99, am I billed $24.98?
I have used your site before and always had trouble. My purchases were gifts. This product is for me. I am curious as to the quality and arrival time.

Service
Quality
I had a lot of difficulty
July 6th, 2022
Verified site experience
• Previous review

I had a lot of difficulty. Couldn't enter size of items; couldn't enter discount code.

Reason I chose this business:

I have purchased other items. All gifts. I like your displays.

Disappointed in the shipping cost fee
December 12th, 2020
Verified site experience
• Previous review

Disappointed in the shipping cost fee. Flash sale was not significant. And I signed up for the additional 15% discount for future mailings.

Reason I chose this business:

This is a gift, and the saying on the Tee shirt was cute.

Reason I chose this product:

Because of the sale.

Thumbnail of user guiseppes1
Nevada
1 review
0 helpful votes
  • Send Message
January 19th, 2022

If your crap items even show up, try to sidestep the smell. They send endless messages about "just be patient, your items are on the way... and if you pay for faster shipping, they just take your money and send it on a slow drifting barrel raft from china, taiwan or viet nam. ZERO STARS

Tip for consumers:
DON'T

Products used:
their crap service and shipping

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for any inconvenience caused.
Would you please provide your order number so that we can help you?

Currently we do not support express shipping and we do not charge for express either.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user stephaniek1039
Kansas
1 review
0 helpful votes
  • Send Message
February 17th, 2022
Verified purchase

Very easy to do. However, nothing fit. I didn't realize that this came from overseas. I learned a very valuable lesson; be sure and find out where you are ordering from. Evidently the sizes are completely different in England and China.

Reason I chose this business:

Looked interesting

Reason I chose this product:

Future christmas gifts

Thumbnail of user soniar283
Texas
2 reviews
0 helpful votes
  • Send Message
January 16th, 2023

I bought several sweaters of different sizes for me and my daughters: S, L, and XXL and they were all true to size. The prices were reasonable (some were very cheap) and the quality of the material was quite good. The only downside is that they ship from China, and it takes around 3-4 weeks to arrive. I would not recommend it if you needed the items by a certain date.

Tip for consumers:
Do not order anything you need in a hurry.

Products used:
Sweaters and accessories.

Service
Value
Shipping

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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