• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.9%
Positive
74
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user davidf1705
California
2 reviews
2 helpful votes
  • Send Message
November 2nd, 2021

They no longer ship. Any emails to customer service bounce. I made my purchase through PayPal and made a claim when I didn't receive anything, not even a confirmation of my purchase. The reply was auto generated with a phony tracking number "XYYEX*******540YQ" likely used on all replies. The tracking link provided is also phony. The email also states "contact XXXX with any questions". That's right just 4 capitol X's.

Tip for consumers:
Don't use them. It is no longer a real company. All you'll receive are bounced emails to customer service. I purchased with PayPal and they weren't able to contact them. All they supplied through PayPal was an auto reply with a phony tracking number and advice to contact them at "XXXX". Yes, 4 captiol x's.

Products used:
Nothing, I never received the item.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Thumbnail of user missw50
Miss W. – Lilicloth Rep

We are a trustworthy online shopping store.

As we checked, we have sent you the tracking information about this order yesterday, please check.

Besides, the email address shows 4 capital Xs, that is the settings on the Sitejabber itself, we did send you the full and correct email address about our company.

Thumbnail of user brendaw1443
Arkansas
1 review
0 helpful votes
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June 15th, 2022
Verified purchase
• Updated review

The shirt is wonderful, just as advertised. It took a couple weeks to arrive. It would have been nice to know that up front. There were a couple of annoyances with the website:
It's very frustrating to (1) not see the total until AFTER signing into Paypal and authorizing payment; and (2) not being able to establish a login during or apparently after the ordering process.

Reason I chose this business:

It had a cute t-shirt my husband wanted

Reason I chose this product:

It had a cute t-shirt my husband wanted

Quality
It's very frustrating to (1) not see the total until...
June 14th, 2022
Verified site experience
• Previous review

It's very frustrating to (1) not see the total until AFTER signing into Paypal and authorizing payment; and (2) not being able to establish a login during or apparently after the ordering process.

Reason I chose this business:

It had a cute t-shirt my husband wanted

Reason I chose this product:

It had a cute t-shirt my husband wanted

Thumbnail of user daves606
Australia
2 reviews
0 helpful votes
  • Send Message
December 5th, 2023
Verified purchase
• Updated review

The products are good quality and have a fun element.
The delivery times are not optimal and the charges are a little excessive.
Some of my order arrived in time for gift giving as planned, other parts didn't arrive for another 2 weeks.
But I got charged the same postage rates for everything!

Quality
Good quality items and service is good...
August 2nd, 2022
Verified site experience
• Previous review

Good quality items and service is good... possibly should quote prices in local currency. Might be better.

Thumbnail of user renaa9
Georgia
1 review
0 helpful votes
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December 22nd, 2020

I am really pleasantly surprised! It looks great on me and I was concerned that most long dresses are too long. I can wear flat shoes with the one I buy online here and it's perfect for the summer. You should be modest when sitting to avoid showing too much, as the slit is high and seems to rise a bit when sitting.

Thumbnail of user carolo821
Washington
1 review
0 helpful votes
  • Send Message
January 29th, 2022
Verified purchase
• Updated review

I loved the graphic t-shirts (some of them are hilarious!) but the shirts themselves are very poorly made. The material is a poor quality cotton that shrinks by 25 percent on the first wash, the sewing used only a single thread cover stitch (if it breaks the whole seam will quickly unravel), the iron-on transfer on the t-shirts is spotty so that the color of the t-shirt bleeds through, and I received two shirts with misspelled words!

Very slow to tespond

Reason I chose this business:

T-shirt caught my eye in email ad

Reason I chose this product:

Loved the graphic sayings!

Service
Quality
Very friendly and approachable
December 28th, 2021
Verified site experience
• Previous review
Reason I chose this business:

T-shirt caught my eye in email ad

Reason I chose this product:

Very pretty bra with great price!

Thumbnail of user ds1276
Massachusetts
1 review
0 helpful votes
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February 7th, 2022

I ordered two shirts and one came in a package that was previously ripped open and the shirt used. Looks like someone returned an unwanted shirt and they turned around and shipped it to me. Gross!

Material is thin too. I should have listened to the negative reviews.

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user laurenb1040
Florida
1 review
0 helpful votes
  • Send Message
December 30th, 2022
Verified purchase
• Updated review

The delivery took a while. The L and XL are the same size on two different designs. One month later, the $ for two of the seven shirts ordered was returned to my account without notice, leaving me waiting for nothing! Nice quality at a decent price though.

Reason I chose this business:

Saw an ad. Liked the products.

Reason I chose this product:

I liked the designs. Prices were reasonable.

Quality
So much to choose from!
November 22nd, 2022
Verified site experience
• Previous review

So much to choose from! I'll be back!

Thumbnail of user andreac1227
Nebraska
2 reviews
0 helpful votes
  • Send Message
December 19th, 2021
Verified purchase
• Updated review

I love the graphic shirts you have. My whole family is sarcastic and we have dogs and they are our children. So you can understand why we love your shirts but I'm a little disappointed with your expedited shipping cost. If I would have known how long it was going to take I might have had them ship that way - they were Christmas presents and I had hoped they would be here before Jan. 22. That's all that was wrong with the experience.

Reason I chose this business:

Graphic shirts

Reason I chose this product:

The wording on the graphic shirts

Quality
I really love your sarcastic shirts
December 15th, 2021
Verified site experience
• Previous review

I really love your sarcastic shirts. This is part of my mother's x-mas present.

Thumbnail of user patriciay465
Montana
1 review
0 helpful votes
  • Send Message
September 24th, 2021
Verified purchase
• Updated review

Your catalog was to disorganized. I was up to page 41 and spotted, so much repeat, repeat, repeat. Put an item on and show the options and be done with it. Almost didn't order very few customer comments, if items were true to size or order larger, order smaller, comments. Website needs some work, it's almost a turn off. Thanks

Took three (3) attempts to get a response from them, and the third response I sent was not very nice as weeks had transpired. But I got a next day response finally.

Reason I chose this business:

Wanted to try an order to see what shirts and clothing was like. TO small for how they are sized. I ordered four shirts (2) XL and (2) XXL the XXL's were To Tight. I have never ordered an XXXL in my life so just feel that the sizing is wrong for American women.

Reason I chose this product:

Cute shirts wanted to see quality.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

As we checked, we have replied your several emails before. Please check the spam.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Your catalog was to disorganized
August 24th, 2021
Verified site experience
• Previous review

Your catalog was to disorganized. I was up to page 41 and spotted, so much repeat, repeat, repeat. Put an item on and show the options and be done with it. Almost didn't order very few customer comments, if items were true to size or order larger, order smaller, comments. Website needs some work, it's almost a turn off. Thanks

Reason I chose this business:

Pretty shirt I liked so decided to give a try, I've looked before but not enough real people comments to trust site.

Reason I chose this product:

Shirts, both XL and XXL, hard to trust site not enough information.

Thumbnail of user sandrat958
Texas
1 review
0 helpful votes
  • Send Message
January 1st, 2022
Verified purchase
• Updated review

Everything is all cute on the pictures, when you finally receive your package quality is substandard, cheaply made and sizing is all wrong. On part of my order they shipped me the wrong shirt the other was defected. Customer service is a whole different issue. If you try and return the items that were (their error) it goes to a Chinese address and cost a fortune to return $27 for one shirt so they will offer you a 15% refund and you can keep it that's only $3.90 on a $26 purchase. Doesn't take a rocket scientist to learn quick they are making a fortune on a bad quality product and poor customer service.

Very difficult and unfair. Received faulty product and partial wrong order. Long response time to get help for a return at my expense to CHINA and cost more to return than the items itself. So they offered a 15% refund of purchase price roughly $3.90 and said I could keep it. They are definitely in the market for making money because the way they have it, no one returns anything because my $26 shirt cost $27 to return they refund $3.90 so basically I paid $22.20 for a $5 quality shirt.

Reason I chose this business:

Saw an item I liked

Reason I chose this product:

Looks a little different than most stuff you find in the store

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

As we checked, you have accepted our 25% refund and keep the items.

The partial refund is under processing.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

Too many pages of repeat articles, not easy way to...
November 2nd, 2021
Verified site experience
• Previous review

Too many pages of repeat articles, not easy way to shorten search.

Reason I chose this business:

Saw an item I liked

Reason I chose this product:

Looks a little different than most stuff you find in the store

Thumbnail of user julies2186
Tennessee
1 review
0 helpful votes
  • Send Message
March 18th, 2022
Verified purchase

I bought these as a gift for my wife. She loved the logos (the main reason I chose them), but said the material felt like shrink wrap. There was not much details on the material (a lot of tee shirts now are very thin, and somewhat see through). I guess she would have preferred if the shirts were made of a heavier cotton that doesn't hug the body as much.

Quality
Thumbnail of user dorothya782
Colorado
1 review
0 helpful votes
  • Send Message
February 5th, 2023
Verified purchase

Delay in delivery was significant. Past the date I needed the shirts for. The system multiplied the order for one design from 1 to 3? I didn't catch it so now I have 3 of the same shirt...Dealing with Amazon is so simple. Return it and get your $ back...no question...this company not so. That is where the charge of Duplicity enters.
Duplicity Definition...deceitfulness in speech or conduct, as by speaking or acting in two different ways to different people concerning the same matter; double-dealing.
An act or instance of such deceitfulness. They offered me a % of the purchase price to save me from Paying to return the unwanted shirts? I did size up all of the shirts and I'm glad. One shirt is tight even when the size is marked the same as the ones that fit? Quality of shirts are good. I won't ever order from this company again! Sad because they have a lot of things that look interesting. Just not worth all the trouble!

Service
Quality
Thumbnail of user elizabethr1630
Tennessee
1 review
0 helpful votes
  • Send Message
December 23rd, 2021
Verified purchase

It would be 5 stars but I'm still waiting on one shirt out of several I ordered what seems like months ago. And, the only time I hear anything is when I ask about it. I don't really want a refund for it. I want the shirt. Another problem is small from one order fit well and the next order I placed they were too tight. Makes it hard to know what size to order. My first order (there's 3 separate orders) I ordered medium and they were too big. Thanks.

Reason I chose this business:

I just love your shirts! They are comfortable and so cute. Everyone can’t wait to see what my shirts going to say today.

Reason I chose this product:

Cute and on sale.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for the inconvenience.

The Everyone Needs A Smartass Sarcastic Grandma In Their Life V Neck Regular Fit Letter Sweatshirt in your order HBKQD00434080 is out of stock.

Would you like to change to another one at the same price or get a refund (22.10 USD)? If exchange,please email us the item SPU or the link of the product and the size you want. Then we can process the replacement order accordingly.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Thumbnail of user susanb2663
GB
1 review
0 helpful votes
  • Send Message
December 22nd, 2020
Verified purchase
• Updated review

Ordering was fairly simple although I seemed to have signed up for email advertising which it took a couple of goes to unsubscribe from. Considering the that the goods were crossing the atlantic, the processing and transit time was acceptable. The goods look fine, we'll see how they wash and wear.

Reason I chose this business:

Interesting t-shirt designs

Reason I chose this product:

Gift for my wife

Value
Shipping
Quality
It was difficult to arrange overseas delivery
December 1st, 2020
Verified site experience
• Previous review
Reason I chose this business:

Great t-shirt

Reason I chose this product:

Gift for my wife

Thumbnail of user fuado1
Minnesota
3 reviews
12 helpful votes
  • Send Message
December 25th, 2020

My order below is placed twenty days ago. Two of them is not yet shipped and the rest 3 not arrived as of today. When i contacted Lilicloth, they Told me to wait with no further explanation of when my Items will be shipped. I wish that i looked all this review, before ordering anything from them. Buyer beware. Do not Buy from this people.

Thumbnail of user vedam7
California
1 review
0 helpful votes
  • Send Message
May 12th, 2021

The clothes here are of excellent quality, exactly as I see them on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country, the shipping has taken longer than expected, but not so long, it is worth the wait.

Thumbnail of user margiec61
Texas
1 review
2 helpful votes
  • Send Message
February 23rd, 2021

Yes the clothes look cute - BUT they are cheap, cheap, cheap AND every item i ordered was too small I ordered like 10 shirts/ sweatshirts etc- they rake forever to reply & are vague. Never mention items have to be sent to China to return / they will pay 15 % cash value back- this is ridiculous. You but item in the United State & should be allowed to return US or they should send return labels. I will never ever ever buy from them! Not happy at all & they could care less

Tip for consumers:
yes - do not buy anything from this company-

Products used:
none of the items are true to size nothing fit & i ordered a size up- to return have to send to CHINA & pay shipping/ it is ridiculous- they offer a 15% cash refund - & gave you keep the clothes- i paid 114 for nothing- great- not happy - don’t waste your money

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user melaniem552
GB
1 review
0 helpful votes
  • Send Message
September 28th, 2021

I bought a perfect dress on this website. I hate having to guess the size even after searching for reviews. It's a fantastic length for me, even being tall. It is incredibly soft and comfortable. The pockets are deep and I didn't bother to put my cell phone in them. So far it has stayed after 2 washes on delicate clothes and hung to dry.

Thumbnail of user gordonc217
Massachusetts
2 reviews
0 helpful votes
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December 17th, 2022
Verified purchase

Good site, good selection, good prices. The only problem is that in looking at the various colors available for an item, like a sweatshirt, some of the options are for a different item altogether, like a short-sleeve tee or tank top. The customer might not notice that and order something they didn't want.

The items were delivered in fine condition, but about three weeks apart.

Quality
Thumbnail of user debrae577
Canada
1 review
0 helpful votes
  • Send Message
June 21st, 2023
Verified purchase
• Updated review

5 weeks waiting and waiting for my 2 items. Was told when I inquired " just be patient" I am under the impression that deliveries are contracted out and obviously this was an unwise business decision.

I would give no stars here because I was told I should just “ be patient”.

Reason I chose this business:

I liked the items I ordered but I’m not sure because they haven’t arrived in 5 weeks waiting! I liked the variety of products.

Reason I chose this product:

I’m not sure if I chose good products because THEY HAVEN'T ARRIVED YET! 5 weeks and counting!

Tip for consumers:
Don’t shop here, very aggravating

Products used:
Not delivered 5 weeks waiting!

Service
Shipping
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear Customer,

We apologize for any inconvenience caused by waiting for your order.

Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.

In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, we can confirm that one item in your order was shipped. You can check the status of your order by visiting https://lilicloth.com/order-query

The other item in your order was delayed and has not been shipped yet. Please be assured that we are doing everything we can to get your order shipped out to you as quickly as possible.

If you have any further questions or concerns about your order, please do not hesitate to contact us directly via email at service@lilicloth.com

Best regard,
Mandy
LILICLOTH

Easy
April 19th, 2023
Verified site experience
• Previous review

Easy. Enjoyable. Fast. Pleasant.

Thumbnail of user mariew394
Utah
1 review
0 helpful votes
  • Send Message
February 12th, 2022
Verified purchase

I have pictures where you have different totals listed on the same page of how much more I needed to buy for free shipping. A difference of $10. Additionally I think your shipping fees are exceptionally high. Especially for someone who has never shopped on your site before and has no clue about how legitimate it is.

Reason I chose this business:

I liked many of the things you offered. Jewelry is nicely priced.

Reason I chose this product:

Interested to see if your products are decent and worthwhile.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for any inconvenience caused.

Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale and final sale items).

You included some final sale items and thus the free shipping will not change when the final sale items are excluded. Thanks for your understanding.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user marysam4
Spain
1 review
0 helpful votes
  • Send Message
October 28th, 2020

This website is the best. Each clothing is priced reasonably for what it is worth. Your shipment is amazing and always arrives on time. Also, from what I understand, they have an excellent return policy. Wow!

Thumbnail of user perlant1
California
1 review
0 helpful votes
  • Send Message
October 11th, 2020

Beautiful clothing. I love everything I ask for in this online boutique, fast shipping and excellent quality in all clothes. Pricing is standard for clothing these days. The outfits are so cute that the hardest part is choosing just one. I've never had a problem with them before, so I highly recommend this website!

Thumbnail of user ramonaj27
France
1 review
0 helpful votes
  • Send Message
November 8th, 2020

I love this online boutique, I had a problem and they responded to my concerns immediately by email. It is difficult to find companies on the internet that strongly support their customers when they are online

Thumbnail of user rebeccac1195
New York
4 reviews
0 helpful votes
  • Send Message
August 28th, 2021
Verified purchase

I liked the items and their being so differently fun! Delivery was very fast! Pleased with almost everything. Ordered same size in everything but one item was shorter than I like thins. Please put length in your listings on sizes. Nice if you could show back of items also. All in all I am pleased with purchases!

Reason I chose this product:

Things I liked for myself and as gifts!

Quality

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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