Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.
I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.
I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!
They no longer ship. Any emails to customer service bounce. I made my purchase through PayPal and made a claim when I didn't receive anything, not even a confirmation of my purchase. The reply was auto generated with a phony tracking number "XYYEX*******540YQ" likely used on all replies. The tracking link provided is also phony. The email also states "contact XXXX with any questions". That's right just 4 capitol X's.
Tip for consumers:
Don't use them. It is no longer a real company. All you'll receive are bounced emails to customer service. I purchased with PayPal and they weren't able to contact them. All they supplied through PayPal was an auto reply with a phony tracking number and advice to contact them at "XXXX". Yes, 4 captiol x's.
Products used:
Nothing, I never received the item.
* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The shirt is wonderful, just as advertised. It took a couple weeks to arrive. It would have been nice to know that up front. There were a couple of annoyances with the website:
It's very frustrating to (1) not see the total until AFTER signing into Paypal and authorizing payment; and (2) not being able to establish a login during or apparently after the ordering process.
It had a cute t-shirt my husband wanted
It had a cute t-shirt my husband wanted
It's very frustrating to (1) not see the total until AFTER signing into Paypal and authorizing payment; and (2) not being able to establish a login during or apparently after the ordering process.
It had a cute t-shirt my husband wanted
It had a cute t-shirt my husband wanted
The products are good quality and have a fun element.
The delivery times are not optimal and the charges are a little excessive.
Some of my order arrived in time for gift giving as planned, other parts didn't arrive for another 2 weeks.
But I got charged the same postage rates for everything!
Good quality items and service is good... possibly should quote prices in local currency. Might be better.
I am really pleasantly surprised! It looks great on me and I was concerned that most long dresses are too long. I can wear flat shoes with the one I buy online here and it's perfect for the summer. You should be modest when sitting to avoid showing too much, as the slit is high and seems to rise a bit when sitting.
I loved the graphic t-shirts (some of them are hilarious!) but the shirts themselves are very poorly made. The material is a poor quality cotton that shrinks by 25 percent on the first wash, the sewing used only a single thread cover stitch (if it breaks the whole seam will quickly unravel), the iron-on transfer on the t-shirts is spotty so that the color of the t-shirt bleeds through, and I received two shirts with misspelled words!
Very slow to tespond
T-shirt caught my eye in email ad
Loved the graphic sayings!
T-shirt caught my eye in email ad
Very pretty bra with great price!
I ordered two shirts and one came in a package that was previously ripped open and the shirt used. Looks like someone returned an unwanted shirt and they turned around and shipped it to me. Gross!
Material is thin too. I should have listened to the negative reviews.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The delivery took a while. The L and XL are the same size on two different designs. One month later, the $ for two of the seven shirts ordered was returned to my account without notice, leaving me waiting for nothing! Nice quality at a decent price though.
Saw an ad. Liked the products.
I liked the designs. Prices were reasonable.
So much to choose from! I'll be back!
I love the graphic shirts you have. My whole family is sarcastic and we have dogs and they are our children. So you can understand why we love your shirts but I'm a little disappointed with your expedited shipping cost. If I would have known how long it was going to take I might have had them ship that way - they were Christmas presents and I had hoped they would be here before Jan. 22. That's all that was wrong with the experience.
Graphic shirts
The wording on the graphic shirts
I really love your sarcastic shirts. This is part of my mother's x-mas present.
Your catalog was to disorganized. I was up to page 41 and spotted, so much repeat, repeat, repeat. Put an item on and show the options and be done with it. Almost didn't order very few customer comments, if items were true to size or order larger, order smaller, comments. Website needs some work, it's almost a turn off. Thanks
Took three (3) attempts to get a response from them, and the third response I sent was not very nice as weeks had transpired. But I got a next day response finally.
Wanted to try an order to see what shirts and clothing was like. TO small for how they are sized. I ordered four shirts (2) XL and (2) XXL the XXL's were To Tight. I have never ordered an XXXL in my life so just feel that the sizing is wrong for American women.
Cute shirts wanted to see quality.
Size of items from different designers differ. Sorry that they did not fit your body shape.
As we checked, we have replied your several emails before. Please check the spam.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.
Your catalog was to disorganized. I was up to page 41 and spotted, so much repeat, repeat, repeat. Put an item on and show the options and be done with it. Almost didn't order very few customer comments, if items were true to size or order larger, order smaller, comments. Website needs some work, it's almost a turn off. Thanks
Pretty shirt I liked so decided to give a try, I've looked before but not enough real people comments to trust site.
Shirts, both XL and XXL, hard to trust site not enough information.
Everything is all cute on the pictures, when you finally receive your package quality is substandard, cheaply made and sizing is all wrong. On part of my order they shipped me the wrong shirt the other was defected. Customer service is a whole different issue. If you try and return the items that were (their error) it goes to a Chinese address and cost a fortune to return $27 for one shirt so they will offer you a 15% refund and you can keep it that's only $3.90 on a $26 purchase. Doesn't take a rocket scientist to learn quick they are making a fortune on a bad quality product and poor customer service.
Very difficult and unfair. Received faulty product and partial wrong order. Long response time to get help for a return at my expense to CHINA and cost more to return than the items itself. So they offered a 15% refund of purchase price roughly $3.90 and said I could keep it. They are definitely in the market for making money because the way they have it, no one returns anything because my $26 shirt cost $27 to return they refund $3.90 so basically I paid $22.20 for a $5 quality shirt.
Saw an item I liked
Looks a little different than most stuff you find in the store
Sorry that you are not satisfied with the item(s).
As we checked, you have accepted our 25% refund and keep the items.
The partial refund is under processing.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
Too many pages of repeat articles, not easy way to shorten search.
Saw an item I liked
Looks a little different than most stuff you find in the store
I bought these as a gift for my wife. She loved the logos (the main reason I chose them), but said the material felt like shrink wrap. There was not much details on the material (a lot of tee shirts now are very thin, and somewhat see through). I guess she would have preferred if the shirts were made of a heavier cotton that doesn't hug the body as much.
Delay in delivery was significant. Past the date I needed the shirts for. The system multiplied the order for one design from 1 to 3? I didn't catch it so now I have 3 of the same shirt...Dealing with Amazon is so simple. Return it and get your $ back...no question...this company not so. That is where the charge of Duplicity enters.
Duplicity Definition...deceitfulness in speech or conduct, as by speaking or acting in two different ways to different people concerning the same matter; double-dealing.
An act or instance of such deceitfulness. They offered me a % of the purchase price to save me from Paying to return the unwanted shirts? I did size up all of the shirts and I'm glad. One shirt is tight even when the size is marked the same as the ones that fit? Quality of shirts are good. I won't ever order from this company again! Sad because they have a lot of things that look interesting. Just not worth all the trouble!
It would be 5 stars but I'm still waiting on one shirt out of several I ordered what seems like months ago. And, the only time I hear anything is when I ask about it. I don't really want a refund for it. I want the shirt. Another problem is small from one order fit well and the next order I placed they were too tight. Makes it hard to know what size to order. My first order (there's 3 separate orders) I ordered medium and they were too big. Thanks.
I just love your shirts! They are comfortable and so cute. Everyone can’t wait to see what my shirts going to say today.
Cute and on sale.
Thank you for your feedback and sorry for the inconvenience.
The Everyone Needs A Smartass Sarcastic Grandma In Their Life V Neck Regular Fit Letter Sweatshirt in your order HBKQD00434080 is out of stock.
Would you like to change to another one at the same price or get a refund (22.10 USD)? If exchange,please email us the item SPU or the link of the product and the size you want. Then we can process the replacement order accordingly.
If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.
Ordering was fairly simple although I seemed to have signed up for email advertising which it took a couple of goes to unsubscribe from. Considering the that the goods were crossing the atlantic, the processing and transit time was acceptable. The goods look fine, we'll see how they wash and wear.
Interesting t-shirt designs
Gift for my wife
Great t-shirt
Gift for my wife
My order below is placed twenty days ago. Two of them is not yet shipped and the rest 3 not arrived as of today. When i contacted Lilicloth, they Told me to wait with no further explanation of when my Items will be shipped. I wish that i looked all this review, before ordering anything from them. Buyer beware. Do not Buy from this people.
The clothes here are of excellent quality, exactly as I see them on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country, the shipping has taken longer than expected, but not so long, it is worth the wait.
Yes the clothes look cute - BUT they are cheap, cheap, cheap AND every item i ordered was too small I ordered like 10 shirts/ sweatshirts etc- they rake forever to reply & are vague. Never mention items have to be sent to China to return / they will pay 15 % cash value back- this is ridiculous. You but item in the United State & should be allowed to return US or they should send return labels. I will never ever ever buy from them! Not happy at all & they could care less
Tip for consumers:
yes - do not buy anything from this company-
Products used:
none of the items are true to size nothing fit & i ordered a size up- to return have to send to CHINA & pay shipping/ it is ridiculous- they offer a 15% cash refund - & gave you keep the clothes- i paid 114 for nothing- great- not happy - don’t waste your money
* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought a perfect dress on this website. I hate having to guess the size even after searching for reviews. It's a fantastic length for me, even being tall. It is incredibly soft and comfortable. The pockets are deep and I didn't bother to put my cell phone in them. So far it has stayed after 2 washes on delicate clothes and hung to dry.
Good site, good selection, good prices. The only problem is that in looking at the various colors available for an item, like a sweatshirt, some of the options are for a different item altogether, like a short-sleeve tee or tank top. The customer might not notice that and order something they didn't want.
The items were delivered in fine condition, but about three weeks apart.
5 weeks waiting and waiting for my 2 items. Was told when I inquired " just be patient" I am under the impression that deliveries are contracted out and obviously this was an unwise business decision.
I would give no stars here because I was told I should just “ be patient”.
I liked the items I ordered but I’m not sure because they haven’t arrived in 5 weeks waiting! I liked the variety of products.
I’m not sure if I chose good products because THEY HAVEN'T ARRIVED YET! 5 weeks and counting!
Tip for consumers:
Don’t shop here, very aggravating
Products used:
Not delivered 5 weeks waiting!
Dear Customer,
We apologize for any inconvenience caused by waiting for your order.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, we can confirm that one item in your order was shipped. You can check the status of your order by visiting https://lilicloth.com/order-query
The other item in your order was delayed and has not been shipped yet. Please be assured that we are doing everything we can to get your order shipped out to you as quickly as possible.
If you have any further questions or concerns about your order, please do not hesitate to contact us directly via email at service@lilicloth.com
Best regard,
Mandy
LILICLOTH
Easy. Enjoyable. Fast. Pleasant.
I have pictures where you have different totals listed on the same page of how much more I needed to buy for free shipping. A difference of $10. Additionally I think your shipping fees are exceptionally high. Especially for someone who has never shopped on your site before and has no clue about how legitimate it is.
I liked many of the things you offered. Jewelry is nicely priced.
Interested to see if your products are decent and worthwhile.
* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for any inconvenience caused.
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale and final sale items).
You included some final sale items and thus the free shipping will not change when the final sale items are excluded. Thanks for your understanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This website is the best. Each clothing is priced reasonably for what it is worth. Your shipment is amazing and always arrives on time. Also, from what I understand, they have an excellent return policy. Wow!
Beautiful clothing. I love everything I ask for in this online boutique, fast shipping and excellent quality in all clothes. Pricing is standard for clothing these days. The outfits are so cute that the hardest part is choosing just one. I've never had a problem with them before, so I highly recommend this website!
I love this online boutique, I had a problem and they responded to my concerns immediately by email. It is difficult to find companies on the internet that strongly support their customers when they are online
I liked the items and their being so differently fun! Delivery was very fast! Pleased with almost everything. Ordered same size in everything but one item was shorter than I like thins. Please put length in your listings on sizes. Nice if you could show back of items also. All in all I am pleased with purchases!
Things I liked for myself and as gifts!
We are a trustworthy online shopping store.
As we checked, we have sent you the tracking information about this order yesterday, please check.
Besides, the email address shows 4 capital Xs, that is the settings on the Sitejabber itself, we did send you the full and correct email address about our company.