• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.9%
Positive
74
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user garyb2622
North Carolina
2 reviews
0 helpful votes
  • Send Message
March 27th, 2023
Verified purchase
• Updated review

I paid for shipping and it took almost a month to receive. Didn't ship all together two different shipping dates and very very difficult to track.
Not pleased with quality of shirt lettering already coming off

Reason I chose this business:

I liked the shirts

Reason I chose this product:

Funny sayings on shirt

Quality
Amount to receive Free shipping keeps going up as you...
January 26th, 2023
Verified site experience
• Previous review

Amount to receive Free shipping keeps going up as you add to your cart

Thumbnail of user lindam2636
California
1 review
0 helpful votes
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March 31st, 2021

I love this online store! What's not to love about this website? There is a wide range of clothing to choose from, the dresses are gorgeous and highly flattering, and the quality is exceptional! I've had bad experiences with shipping from other online stores before, so I was surprised at how quickly my items arrived. Excellent and efficient service: I will 100% order again at my new favorite online clothing store :)

Thumbnail of user barbarac1919
Colorado
1 review
0 helpful votes
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August 17th, 2021

The best online store! I love this online boutique! They have a wide range of clothing, the website is really informative and easy to navigate. It's a one-stop shop and every woman's dream! It has fast shipping and the clothes are in perfect condition.

Thumbnail of user brendav676
North Carolina
1 review
0 helpful votes
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March 27th, 2022
Verified purchase
• Updated review

Love the shirts on the site, but I had to wait 3 weeks for package to get here - it didn't say anything about it coming from China. It finally gets here and is supposed to be a Men's XL - when in reality, it fits like a Women's Medium. If I want to return it, I have to pay international shipping charges and wait probably an additional 6 weeks. You seriously need to re-consider shirt sizing if you want to retain customers. (I did find the same shirt on Amazon, can arrive in 3 days, and stays at the $16.99 price, because I don't have to pay additional $16 for international shipping!)

they offered 15% refund but noted that I would have to pay international shipping fees to return it. (I already paid international shipping fees just to get it! and it didn't even fit because XL is not US Men's XL, it's US Womens Medium.

Reason I chose this business:

Loved the message.

Reason I chose this product:

A gift for my boyfriend

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Love your site!
January 25th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Loved the message.

Reason I chose this product:

For me boyfriend’s birthday

Thumbnail of user randyj395
Georgia
1 review
0 helpful votes
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January 24th, 2023
Verified purchase
• Updated review

I love the photos and clever sayings but am very disappointed in the quality or lack of it. The sizes are either too large or too small for what they claim. Also it took two months to be delivered!
I won't buy any more.

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Stay safe and have a good day!

Online system is confusing and took a couple of days...
December 25th, 2022
Verified site experience
• Previous review

Online system is confusing and took a couple of days to understand before completing my order

Thumbnail of user dorothyj465
Oklahoma
1 review
1 helpful vote
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October 2nd, 2021
Verified purchase
• Updated review

Shirts were significantly smaller than what a Large should be.
Immediately after I ordered, I googled and learned this and emailed "customer service" within 10 minutes of my order to request one size larger to compensate. I was told no. Piss poor service.
No matter how nice your shirts are, no matter how much I may like the print, I can see no reason to order from a company with this level of "service".

Sizes are significantly smaller than true size. Customer service was useless in attempting to remedy. Buyer warned.

Reason I chose this product:

Thought gf would like them

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

After we checked, we replied to your email within 24 hours since you contact us. At that time, your order was shipped. Once the order was shipped, it could not be changed.

We value your business and we promise you that we will settle this matter at the best way we can.

Great selection
August 3rd, 2021
Verified site experience
• Previous review
Reason I chose this product:

Thought gf would like them

Thumbnail of user babay
Texas
1 review
2 helpful votes
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February 12th, 2021
Verified purchase

It took over a month to receive items. Quality was very low and item pictures did not match items received. Return polity requires you to pay return international shipping and customs fees. They offer 15% on all returns if you do not return them so I recommend if you purchase anything from them you should request RMA and take the 15% rebate since the stuff is really not worth what you paid for it.

Tip for consumers:
Do not buy from these folks. It is not evident that this is a Chinese company and return policy is onerous. Quality is poor.

Products used:
clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user karolh24
Georgia
1 review
0 helpful votes
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January 2nd, 2021

Exactly as I see them on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country, the shipping has taken longer than expected, but not so long, it is worth the wait.

Thumbnail of user brittanyu50
Florida
1 review
1 helpful vote
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March 24th, 2022
Verified purchase
• Updated review

Shipping expense is too high. Am getting this order, but likely won't come back due to the big add at the end of the shopping experience (beyond reasonable shipping cost). Leaves a Bit of a bait and switch feeling on price.

Also, the delivery took a long time to arrive. It is a good thing I ordered it a month in advance.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused.

Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $99 after discounts (excluding final sale items).

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 12-15 Business Days.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Shipping expense is too high
February 22nd, 2022
Verified site experience
• Previous review

Shipping expense is too high. Am getting this order, but likely won't come back due to the big add at the end of the shopping experience (beyond reasonable shipping cost). Leaves a Bit of a bait and switch feeling on price.

Thumbnail of user sandras2240
Illinois
1 review
0 helpful votes
  • Send Message
October 16th, 2021
Verified purchase

I have had to sign in and check out several times. Your site would not take what i was supposed to send. Finally i hope this time everything went through I had no problem with signing up for the shirt.

Reason I chose this business:

I will have to let you know. I have never that i know od bought anything in Lilicloth

Reason I chose this product:

I liked the sweat shirt and color and you cannot beat your prices. They are awesome.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

You have checked out successfully.

Now your LILICLOTH.COM order HBKQD00411936 is ready and it will be shipped out shortly. We will notify you with a tracking number once it is shipped.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Thumbnail of user bernadetted63
Alaska
1 review
22 helpful votes
  • Send Message
November 7th, 2020

This company is a complete scam. The items I received bore no resemblance to what I ordered. Like everyone else I was told returns had to go to China. If you persist they will eventually offer 35% refund but I haven't got them to go higher than that although I have harassed them as mercilessly as I can think to. Not done yet although they have informed me they plan to stop responding to me. No way this company has even one favorable review.

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth

Thumbnail of user kimn462
Michigan
2 reviews
0 helpful votes
  • Send Message
April 18th, 2022
Verified purchase
• Updated review

Shopping experience good, good selection, good prices. The shipping cost are over the top though. I received a top which came damaged, the print on it was damaged most likely during the printing process. All they would give me was a 30% refund. I paid full price for the top so why would I be happy with only 30% of that? They said keep the top, sure but I'm not about to wear it out in public, as intended, with a misprint.

Only received 30% refund for a shirt I received that came damaged.

Reason I chose this business:

Like the product as shown on the site, price and selection.

Reason I chose this product:

Good prices

Service
Quality
Shopping experience great, good selection, good prices
March 14th, 2022
Verified site experience
• Previous review

Shopping experience great, good selection, good prices. The shipping cost are over the top though.

Reason I chose this business:

Like the product, price and selection

Reason I chose this product:

Good prices

Some sizes not available
January 9th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Returning customer

Reason I chose this product:

Clearance prices, and needed more t-shirts and sweat shirts

Good selection, not over priced
September 27th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Return customer

Reason I chose this product:

Sale items and fall fashion

Thumbnail of user elaineb459
Michigan
1 review
0 helpful votes
  • Send Message
May 11th, 2021

Still waiting on Christmas Gifts to be delivered. I contacted them to just remove charges from my card but got stupid response about delivery problems due to COVID19. Although they were never shipped. Seriously? IT'S APRIL! The free bag was adorable.

Tip for consumers:
Don't!

Products used:
Two hoodies & sweatshirt. Ordered six items

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user marthau383
Minnesota
1 review
0 helpful votes
  • Send Message
December 31st, 2021
Verified purchase
• Updated review

Delivery was made more complicated than it had to be. And as I said above, I'm still waiting for part of my order.

As an aside, I did place another order because I think the shirts are clever and fun.

Reason I chose this business:

Like the products

Reason I chose this product:

I thought they would make fun gifts for friends and family.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for the inconvenience.

These 2 items are out of stock. Would you like to change to another one at the same price or get a refund?

You May Have To Fight A Battle More Than Once To Win It Casual Shirts & Tops
Color: Black; size: XL
240g
1896709(-160990627)
WP-068036057 16.99 USD

Sorry I’m So Cranky I’m Just In My Terrible 30’s Right Now Men's sweatshirt
Color: White; size: XL
350g
1896707(-160990625)
WP-068036058 25.49 USD

===========

Sorry that you are not satisfied with the item(s).

Could you please send us some photos for the received items to check the lettering?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Second time I have ordered from Lilicloth
November 28th, 2021
Verified site experience
• Previous review

Second time I have ordered from Lilicloth. I hope the order processing and shipping goes better than my first order. Still waiting on items from my first order.

Reason I chose this business:

I like the fun and clever sayings on the shirts

Fun shirts!
October 31st, 2021
Verified site experience
• Previous review

Fun shirts! Had a wonderful reading them. But difficult time, making a decision.

Reason I chose this business:

Like the products

Reason I chose this product:

Get them soon

Thumbnail of user lisai560
Pennsylvania
1 review
0 helpful votes
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December 6th, 2021
Verified purchase

Many of the items were way to small even though based on the sizing chart on line they should have fit. Marked as final there was no opportunity to exchange for larger size. Some of the fabric is very thin.

Reason I chose this business:

Variety and price

Reason I chose this product:

Unique styles

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Hope you can understand.

Thumbnail of user ds1167
Virginia
1 review
1 helpful vote
  • Send Message
March 13th, 2021

I ordered a top and it was shipped Nov. 30,2020. Here it is Feb. 11,2021 and they will not re-send or refund my money. It must be 11 times I have followed up and all they say is when it is confirmed they will re send or refund. No one can confirm where the heck my order is. I have never been so frustrated with a company before.

Thumbnail of user kimberlyk550
California
1 review
1 helpful vote
  • Send Message
January 12th, 2021
Verified purchase
• Updated review

Very difficult to use site on phone. I almost gave up and am not sure my order is correct. I never received an estimated delivery date, so I was surprised when the items arrived. However, I don't like the quality. I was expecting a "sweatshirt ", not basketball jersey-type fabric. I take responsibility for that. I probably should've read the fine print and better. However I don't like it

Reason I chose this business:

Merchandise

Reason I chose this product:

Looked very attractive

Service
Value
Shipping
Quality
Very difficult to use site on phone
December 22nd, 2020
Verified site experience
• Previous review

Very difficult to use site on phone. I almost gave up and am not sure my order is correct. Too bad, because I like your merchandise.

Reason I chose this business:

Merchandise

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ashleyi225
Tennessee
1 review
0 helpful votes
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January 13th, 2023
Verified purchase
• Updated review

2 of the shirts were fine the "i'm fine" shirts came much, much darker then shown in the ad.
They are so dark that you could not see the design which was mostly black. I rank them as
One of the most disappointing purchases I ever made. I did not attempt to return because
The expense was on me and because you have a bad rep. In this area.

Reason I chose this business:

The ad that popped up on me.

Reason I chose this product:

Loved the designs but hated the actual product.

Quality
Not too bad will see when I get the order
November 14th, 2022
Verified site experience
• Previous review
Thumbnail of user susand184
Canada
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase
• Updated review

My order arrived sooner than I thought it would. The items were all as described and the prices make lovely things available to customers who do not have a lot of disposable income to spend. The only drawback was the shipping charges which are incredibly high and so the inexpensively priced items are not so inexpensive in the end.

Reason I chose this business:

I chose Lilicloth because I saw a pop-up ad while I was on my computer. The clothing items in that ad were very attractive so I went on-site to look at their full offerings. They have some very unique clothing and gift items that are very affordable.

Reason I chose this product:

I have 5 grandchildren who I like to buy unique gifts for. For my first order from Lilicloth I bought five pillow covers which had funny quotes on them that I knew the children would love. I haven't seen anything like them in stores where I live. They were a big hit with the kids!

Quality
I love the items which Lilicloth sells and I would...
February 22nd, 2023
Verified site experience
• Previous review

I love the items which Lilicloth sells and I would love to shop here again BUT the shipping charges are incredibly high and so the inexpensively priced items are not so inexpensive at all.

Thumbnail of user sarahd986
Texas
1 review
0 helpful votes
  • Send Message
March 7th, 2021
Verified purchase
• Updated review

First time ordering, I love the selections. Can't wait to receive my order. I was a little disappointed in the quality of some stuff and one shirt they sent the wrong color. Not worth sending back. It's one of those things when you choose to order online.

Reason I chose this business:

Like the selection

Value
Shipping
Quality
First time ordering, I love the selections
January 15th, 2021
Verified site experience
• Previous review

First time ordering, I love the selections. Can't wait to receive my order.

Reason I chose this business:

Like the selection

Thumbnail of user emilya621
Indiana
1 review
0 helpful votes
  • Send Message
October 20th, 2022
Verified purchase

Pretty good I guess only thing is I was suppose to get two things off as pet shirt but only got one. I'm still somewhat confused about that. You should have honeyed both the way I see it. I hope they are as nice as they look.

Quality
Thumbnail of user lanorek1
Canada
1 review
0 helpful votes
  • Send Message
October 26th, 2020

What a pleasant experience it was to buy with this website. I was able to find clothes according to body type, belly, big breasts, long legs, etc., guarantee that the product fits me well. My clothes arrived very fast. The quality of the clothes is also excellent.

Thumbnail of user dianew769
Arizona
1 review
0 helpful votes
  • Send Message
February 24th, 2021
Verified purchase
• Updated review

Trying to understand your sizing chart was time-consuming in placing my first order with your brand. The seams were off on all of the tops. Those pants (the most expensive item) are made of cheap (none-cotton) material, and they are both too big, and too long! Your measurements were entirely off. I hate leaving bad reviews but, your products (t-shirts, pants, bras) do not live up to the hype nor do they wear naturally. Using low quality non-synthetic material has cheapened your brand. Both your t-shirts, pants, and sweater lack proportion but, the colors are appealing.

Reason I chose this business:

I was drawn to several of your tag line statements but, your photos are deceptive and your sizing chart is inaccurate. I should have gone with my own instincts rather than rely on your size chart: that cost me both time, and money. The fact that your "BRAND" has the customer pay for returns only shows that you expect, and have a high stream of unsuccessful orders with one-time-only purchases.

EDIT ADDED: Having read your "instructions" there appears to be no way to contact your company for any customer service support. With your company being out of the country, trying to contact China support is not a viable means of customer service. I'm all for export trade when the product is high quality. Do a better job of making yourselves available via either online chats or toll-free calling options, if you're truly trying to stay in business and develop a steady stream of repeat shoppers.

Reason I chose this product:

Your Lilicloth designs seemed unique, and I enjoyed the t-shirt tag-lines... I do not see myself utilizing nor recommending your brand to any of my friends. I buy online often: too bad for your brand not making the cut.

Service
Value
Shipping
Quality
Lilicloth is a one-and-stop order shop.
February 24th, 2021
Verified purchase
• Previous review

Trying to understand your sizing chart was time-consuming in placing my first order with your brand. The seams were off on all of the tops. Those pants (the most expensive item) are made of cheap (none-cotton) material, and they are both too big, and too long! Your measurements were entirely off. I hate leaving bad reviews but, your products (t-shirts, pants, bras) do not live up to the hype nor do they wear naturally. Using low quality non-synthetic material has cheapened your brand. Both your t-shirts, pants, and sweater lack proportion but, the colors are appealing.

Reason I chose this business:

I was drawn to several of your tag line statements but, your photos are deceptive and your sizing chart is inaccurate. I should have gone with my own instincts rather than rely on your size chart: that cost me both time, and money. The fact that your "BRAND" has the customer pay for returns only shows that you expect, and have a high stream of unsuccessful orders with one-time-only purchases.

Reason I chose this product:

Your Lilicloth designs seemed unique, and I enjoyed the t-shirt tag-lines...

Value
Shipping
Quality
Trying to understand your sizing chart was time-consuming...
February 1st, 2021
Verified site experience
• Previous review

Trying to understand your sizing chart was time-consuming in placing my first order with your brand.

Reason I chose this business:

I was drawn to one of your tag line statements.

Reason I chose this product:

The designs seemed unique and interesting.

Thumbnail of user viviennep10
Belgium
1 review
15 helpful votes
  • Send Message
November 3rd, 2020

I have ordered multiple items multiple times and have always received my clothes without problems. I don't recommend buying jewelry, it's my taste, but clothes have never let me down. They provide customer images on some items, so if in doubt, read the reviews and see the photos. I recently ordered seven shirts and after a week I received an email informing me that my order was on its way and I was awarded points, which is equal to store credit. Congratulations on the good service!

Thumbnail of user mariaw885
Belgium
1 review
0 helpful votes
  • Send Message
February 3rd, 2022

This is the third time I have bought clothes online in less than 3 months. I am not that good with computers and I always have problems. I can't tell you how many times I've asked for help. They were very helpful and patient with me. The clothes look a lot better actually. Thank you for always being helpful, professional, and quick to respond.

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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