• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.9%
Positive
74
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

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Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user thomasm2610
Montana
3 reviews
0 helpful votes
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August 25th, 2021
Verified purchase
• Updated review

Ordered a black tee, and loved the fabric and fit so hope these are of the same quality.
Next two were not nearly as nice. Delivery was pretty slow, some very slow & not all delivered together. Med sizes were very small. Will have to return some for larger sizes. Not real pleased with some of the fabrics. As they say you get what you pay for. Have a friend with a consignment store so she gets some that I have ordered and that is fine with me.

Reason I chose this business:

It keeps popping up on my computer!

Reason I chose this product:

Hoping they are the same as a previous order of a tee. NOT SO!

Quality
Ordered a black, I'm not old tee and loved the fabric...
July 25th, 2021
Verified site experience
• Previous review

Ordered a black, I'm not old tee and loved the fabric and fit so hope these are of the same quality.

Reason I chose this business:

Still waiting for an order

Reason I chose this product:

Hoping they are the same as a previous order of a tee.

Thumbnail of user amandaq413
Georgia
1 review
0 helpful votes
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October 28th, 2021
Verified purchase

The clothes looked great and the prices were greater. Items tore before putting them on. The clothes labels said dry clean only. The t-shirts were cool but way smaller than the size I chose. Nothing from the shipment went on vacation with me even though they arrived in time. I feel that I wasted my money.

Reason I chose this business:

Cute fashion and great prices.

Reason I chose this product:

If they are as they appear, they will be great on an upcoming vacation.

Quality
Thumbnail of user lindat1424
Illinois
1 review
0 helpful votes
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September 18th, 2021
Verified purchase

Ok for younger people, not what I expected, very thin material, I got several tees most sewing good but one had no hem on sleeves or bottom of tee, sleeves to short to hem.
Looks great in advertisements,
You get what you pay for next time I will remember that.

Quality
Thumbnail of user petraa17
New York
1 review
0 helpful votes
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October 11th, 2020

I love using this online boutique for all kinds of events and just cute everyday pieces. Sometimes it is difficult to know how things will fit together, but it is very easy to return things when necessary! I have several really cool dresses from here that I love to wear!

Thumbnail of user debrap785
Indiana
1 review
0 helpful votes
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May 21st, 2022
Verified purchase
• Updated review

Shipping charges are very high and it takes forever to get it here from China. You should tell people that shipping times are very long. I missed out on giving one of the 2 shirts I ordered to my wife for her birthday and had to find a different gift.

Reason I chose this business:

I must have been out of my mind

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

You can check the delivery policy here: https :// lilicloth. Com/information/Shipping%20Policy

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Shipping charges are very high
April 21st, 2022
Verified site experience
• Previous review
Thumbnail of user kathc14
Ohio
1 review
0 helpful votes
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February 6th, 2022
Verified purchase
• Updated review

I ordered several shirts because they looked interesting and the graphics were either beautiful or clever! Unfortunately, I should have paid more attention to the measurements. They are all at least one size too small. The beautiful sweatshirt is 2 or 3 sizes too small. Even the sleeves are too tight.
Also, when shopping, it would be more efficient if, when I used the back button, I was returned to where I left off instead of the beginning of the "catalog."

Reason I chose this business:

Free shipping for my order, really clever merchandise.

Reason I chose this product:

Some for me, some as gifts. I love the words and the designs. I am so disappointed that they are so much smaller than I thought. Tight fit!

Quality
It would be more efficient if, when I used the back...
November 27th, 2021
Verified site experience
• Previous review

It would be more efficient if, when I used the back button, I was returned to where I left off instead of the beginning of the "catalog."

Reason I chose this business:

Free shipping for my order, really clever merchandise.

Reason I chose this product:

Some for me, some as gifts. I love the words and the designs. I only hope the quality is as good as the photos make it look.

Thumbnail of user shirleyj249
Canada
1 review
2 helpful votes
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January 8th, 2021
Verified purchase
• Updated review

The sweaters look good on line but when you receive them they are see thru. Very poor material. I ordered 2 pull over items both the same size. One would fit a 12 year old and the other would fit a large football player. But it says are they are both the same size. Upon trying to return these items, I was offered 15% cash back as it was too expensive to return to CHINA of all places. Amen.

Reason I chose this business:

Because you kept coming up on my computer with the greatest sayings on the sweatshirts. I'm a sucker for those kind of shirts. Its the size that scares me, now I know why.

Reason I chose this product:

I'm a cat lover and I love that shirt that the cat looks like its coming thru. Terrible, cheap material.

Service
Value
Shipping
Quality
The shopping was great, the paypal sucked
November 18th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Because you kept coming up on my computer with the greatest sayings on the sweatshirts. I'm a sucker for those kind of shirts. Its the size that scares me. I'll try first shirts and then maybe order when I know the sizing is okay.

Reason I chose this product:

I'm a cat lover and I love that shirt that the cat looks like its coming thru.

Thumbnail of user erick598
Pennsylvania
1 review
0 helpful votes
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February 27th, 2021

The shirt that I received looked very different than the one in the sales photo and I was shocked to see how poor the materials were. The shipping took forever and the item was received well after Christmas so it became a birthday gift. When I registered for a return I was informed that returns go to china at my cost and may have expensive customs charges so they offered me a 15% cash refund instead, quite a slap in the face. I still have not been provided with the shipping address to return it so I cannot determine the actual cost to return which is on the buyer. I will never shop from Lilicloth again after this experience.

Tip for consumers:
don't use this company unless you want cheap clothing that is very difficult and expensive to return.

Products used:
sent one of two shirts back due to very poor quality and looked very dissimilar to the sales photo

Service
Value
Shipping
Returns
Quality
Thumbnail of user devorahc1
Nevada
1 review
0 helpful votes
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December 20th, 2020

I am so obsessed with this online boutique. I can't think of a more stylish and addictive way to dress up and look pretty. Also, their customer service is really friendly. Now I have bought it 5 times this year and I can say that it has been really satisfactory. Now I'm in love with a red dress... They really make me feel like a princess.

Thumbnail of user mcarter.yieldstreet
Pennsylvania
3 reviews
1 helpful vote
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December 8th, 2023

Peyton went above and beyond to work with us, despite our complex situation. He was the only insurance agent that I have worked with that found a solution that WORKS for US. Super friendly, passionate, and knew what he was talking about! Give that man a RAISE haha! (if you see this Peyton, thank you!)

Thumbnail of user wendyt524
Illinois
3 reviews
0 helpful votes
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November 9th, 2021
Verified purchase

If I'm spending over $100, I should be able to use some discount codes or get better shipping rates. When you send a discount code that says for EVERYTHING, then make sure it is not just on certain items. That discourages me from large orders in the future. For the most part, happy with the items received. Shipping was fast, no issues there.

Reason I chose this business:

Some very cute items for gifts

Reason I chose this product:

Mostly for gifts, want to see the quality/sizing before placing other orders.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback.

As we checked, all of the items in this order are final sale.

The discount can not be combined with any other discount or offer. All activities are mutually exclusive.

Thumbnail of user mayad37
North Carolina
1 review
2 helpful votes
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August 27th, 2021

Great dresses and excellent customer service. I bought a couple of dresses online, which came with free shipping and arrived within 2 weeks. The dresses were excellently priced and of excellent quality. I had a query that I emailed them about and they responded very quickly and went out of their way to help me. Thank you team! Very impressed and soon I will buy here again x

Thumbnail of user shirlm5
Pennsylvania
1 review
1 helpful vote
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March 5th, 2021

This was the first time I have ordered from Lilicloth and will not order again. I ordered items mid November and they did not even begin to process the order for shipping until a month later. Then it somehow went to the wrong destination 10 days later. When I contacted them for either re shipping the goods to the correct address or refunding my money they said no to both. According to the tracking information from USPS the goods would be returned to the shipper. In effect Lilicloth is getting double, the product back and my money. Making sure I tell my friends, family and anyone else about this so they do not make the mistake I made by ordering from Lilicloth.

Products used:
None - never arrived

Service
Shipping
Returns
Thumbnail of user lauras2416
Oregon
1 review
0 helpful votes
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January 11th, 2022
Verified purchase
• Updated review

Pretty easy. Will wait to see how soon items arrive - if within the stated time.
Tee-shirts arrived. Won't order again. Were not finished - no hems on sleeves and bottom of shirt. Already starting to unravel. Were not cut on the straight of grain.

Reason I chose this business:

Email sent to me.

Reason I chose this product:

They were perfect for my two sister. After seeing these shirts in real - not pix - am sure they will even wear them. May use them for dusters.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear customer,
Sorry that you are not satisfied with the item. It would be much appreciate that you can provide some photos of the items received so that we can check first. We will handle the issue with you if the items are defetive.
Sorry for the inconvenience.
We will keep improving our service.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Pretty easy
November 11th, 2021
Verified site experience
• Previous review

Pretty easy. Will wait to see how soon items arrive - if within the stated time.

Reason I chose this business:

Email sent to me.

Reason I chose this product:

They were perfect for my two sister.

Thumbnail of user sarap458
Utah
1 review
0 helpful votes
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December 9th, 2021
Verified purchase

Easy to order, But then the waiting delivery begins. I emailed them 3 times and got the same return email saying the exact same thing. Had a delivery date of December 23,2021 never received my order until January 05,2022. Not the best experience

Reason I chose this business:

Daughter liked the shirt

Reason I chose this product:

Read previous

Service
Quality
Thumbnail of user danielleu142
Texas
1 review
0 helpful votes
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December 28th, 2022
Verified purchase
• Updated review

First time I tried, two items were dropped from my cart when I was checking out. Finally got all items ordered but one item was supposed to be a size large and I got an XL. Probably won't order anything from them again.

Reason I chose this business:

Liked the funny tres

Reason I chose this product:

Family is exchanging funny tees for Christmas

Quality
First time I tried, two items were dropped from my...
October 29th, 2022
Verified site experience
• Previous review

First time I tried, two items were dropped from my cart when I was checking out

Thumbnail of user rebeccal922
New York
1 review
0 helpful votes
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October 2nd, 2021
Verified purchase
• Updated review

The "discount" was deceiving and the payment for delivery way too high for a 12-15 day period. Also it seems this was paid through Paypal rather than my Visa as intended. I only received part of my order and the rest never came!

No follow up or response

Reason I chose this business:

I wonder why too

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for the inconvenience.

As we checked, you last item is pre-sale.

Pre-sale Rules:
1. Pre-sale discount can not be combined with any other discount or offer. All activities are mutually exclusive.
2. Pre-sale products will be shipped in 45 days.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

The "discount" was deceiving and the payment for delivery...
September 2nd, 2021
Verified site experience
• Previous review

The "discount" was deceiving and the payment for delivery way too high for a 12-15 day period. Also it seems this was paid through Paypal rather than my Visa as intended.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maitep3
Germany
1 review
0 helpful votes
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November 10th, 2020

The clothes are of good quality, exactly as on the website, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country the shipment has taken longer than I expected, but not so much.

Thumbnail of user rebeccad627
Wisconsin
1 review
0 helpful votes
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April 5th, 2021
Verified purchase
• Updated review

The item was not explained or photographed well. It was more like long sleeve thermal wear than an outer top. I'm giving it to charity rather than returning it. Less trouble. Also, it didn't have a garment tag as required for a return.

Reason I chose this business:

I liked the styles pictured and was looking for a casual top to wear with jeans.

Reason I chose this product:

Style and color.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Easy to negotiate site
February 12th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I love the name and the clothing featured.

Reason I chose this product:

Style and color.

Thumbnail of user christinap329
Connecticut
2 reviews
0 helpful votes
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June 28th, 2022
Verified purchase

The site works well, first time purchaser so hoping quality is good. Shipping seems a bit high for a single t-shirt. The shirt arrived (finally) took awhile but worth the wait I would say. The quality was good and my friend loved it.

Quality
Thumbnail of user teriruthv
Canada
3 reviews
0 helpful votes
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July 29th, 2023
Verified purchase
• Updated review

I am disappointed in that I ordered an XL, knowing it would fit me well according to the size chart. What I received was an XL by label in the neck, but more of a M in actual dimensions. I'll keep the shirt because who do I give it to? And I'm not paying to return it. I've worn it once - at home - after stretching it every which way possible. It was still uncomfortably small and that's why I'll be the only one ever to see it. I got it to have people read it and get a little laugh and that's not going to happen.

Reason I chose this business:

I chose Lilicloth because I've ordered from them before. I know from these experiences that the size charts aren't always accurate, but forgot that when I ordered these latest t-shirts. Several of the pieces I've ordered before have had to become gifts for my granddaughters and daughter. When my last shirt comes, I'll no longer order from Lilicloth. The sizing is terribly inconsistent and the charts really mean nothing. I have things from M to XL that fit and others that don't. And ALL have been ordered according to the chart for each specific item.

Reason I chose this product:

I thought it was cute and sassy and wanted others to read it when I wore it in public. That won't be happening because AGAIN the chart wasn't accurate and I'm disappointed again.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear Customer,

We sincerely apologize for all inconvenience.

Please note that sizing varies between our items. If the size you received is not the size you ordered. Or does not match the size stated on the size chart, please contact us and provide some picture(s) so that we can check.

We do hope you will have a better shopping experience with us in the future. If you need additional assistance, please feel free to contact us by email at service@lilicloth.com.

Best regard,
Mandy
LILICLOTH

I just happened to see the men's version of this shirt...
May 30th, 2023
Verified site experience
• Previous review

I just happened to see the men's version of this shirt in an email sent to me and thought if you have women's/60's, I'm going to get it. And here we are...

Nice fabric and great fit
June 22nd, 2022
Verified purchase
• Previous review

I ordered 2 t-shirts and am very happy with the quality, fit, centering of the print. I've ordered before from Lilicloth and will in the future :)

Quality
So easy and love the sayings on the shirts!
March 2nd, 2021
Verified site experience
• Previous review
Reason I chose this product:

Adorable and good feedback on the products

Thumbnail of user zadac2
District of Columbia
1 review
0 helpful votes
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March 2nd, 2021

It looks great on me and I was concerned that most long dresses are too long. I can wear flat shoes with the one I buy online here and it's perfect for the summer. You should be modest when sitting to avoid showing too much, as the slit is high and seems to rise a bit when sitting.

Thumbnail of user marthab507
Canada
1 review
0 helpful votes
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February 11th, 2021
Verified purchase
• Updated review

I realize the time frame for delivery (4 weeks) is certainly not unreasonable since, the product is coming from so far away (I'm in Canada). I was totally thrilled with the sizing; fit; quality and feel of all the shirts I ordered. I really appreciated the Tote Bag (which I'm assuming was a gift with purchase) - nice touch!

Reason I chose this business:

I was attracted to the “Having a weird Mom builds character” sweatshirt (pop up ad?) and investigated your site further.

Reason I chose this product:

I’m looking for some very comfy pieces to continue this working from home situation we all find ourselves in, given Covid-19!

Value
Shipping
Quality
There are so many really great looking pieces to choose...
January 16th, 2021
Verified site experience
• Previous review

There are so many really great looking pieces to choose from! I can't wait for my order to arrive!

Reason I chose this business:

I was attracted to the “Having a weird Mom builds character” sweatshirt (pop up ad?) and investigated your site further.

Reason I chose this product:

I’m looking for some very comfy pieces to continue this working from home situation we all find ourselves in, given Covid-19!

Thumbnail of user helenr1160
Georgia
1 review
0 helpful votes
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August 14th, 2023
Verified purchase
• Updated review

First of all... I got an email regarding my purchase. It was asking me to respond to it! It offered "yes, I received it" and then it had options about not receiving my order, etc. But these second offers had NO place to click on! So I am using this option to complain! Where is my order for a shirt with Algebra saying on it? I received the other 3 shirts but NEVER got this one!

NEVER got an answer to my lost order!!!!!!!!!!!!!!!!!!

Reason I chose this business:

Thought it was a reliable company!

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear Customer,

We apologize for any inconvenience caused.

We have looked into your order history and can confirm that the items in your order have been shipped and delivered.

However. Please note you only ordered 3 items in the order. Not 4.

If you have not received the shirt with Algebra, we recommend contacting your local USPS to check on the status of the delivery. You can check the order tracking information on this page https://lilicloth.com/order-query after filling in your email address and order number.

Alternatively, please feel free to contact us via email at support@lilicloth.com, and we will be happy to assist you in tracking down your package.

Thank you for being our customer! Our apologies for any inconvenience this may have caused. Wish you have a nice day!

Best regard,
Mandy
LILICLOTH

Quick and easy
June 15th, 2023
Verified site experience
• Previous review
Thumbnail of user victoriax221
New York
2 reviews
0 helpful votes
  • Send Message
November 11th, 2023
Verified purchase

The items received were as pictured. I ordered to get an idea of service, so many cute things I would order later. Ordered tote bags for Christmas for friends with pets, so cute, but did not arrive & no explanation. Will see if charged for items not received.

Quality

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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