• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user emilyw896
Florida
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

My items arrived as stated but it took a long time! I put on one super cute shirt and a I liked, my fingernail tie a hole in the material. That's super thin! Then I pulled the tag away from the side to cut it off and it ripped another large hole in the side. I'm afraid they will all fall apart now! They use the cheapest material I've ever seen!. Otherwise the clothes are cute and order was correct.

Quality
Thumbnail of user georginad19
District of Columbia
1 review
0 helpful votes
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January 24th, 2021

This website is huge. I never thought about buying from this online boutique because I was reluctant to shop online. They have a great selection of women's dresses and outfits, a wide variety of styles, shirts, skirts, pants, etc.

Thumbnail of user charlesc2666
Virginia
3 reviews
0 helpful votes
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November 15th, 2022

Impressed. So far, so good. First order was done nicely and quickly. I love the fundraising option. I really like the variation in products offered. The daily sales are terrific! I will be ordering many items from this company.

Thumbnail of user novad7
Canada
1 review
0 helpful votes
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October 19th, 2020

I have brought several blouses from this online boutique and have always found them to be of a high standard. High quality clothes that are stylish and modern, whether it's clothes or at home. I've always been very impressed!

Thumbnail of user deborahf543
Iowa
1 review
0 helpful votes
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February 7th, 2021
Verified purchase
• Updated review

Multiple errors that don't tell you what's wrong when trying multiple credit cards. It never said so, but I'm now guessing you don't take Discover. Another no-info error trying a mastercard but the second time seems to have worked.

Reason I chose this business:

Ad on yahoo finance

Reason I chose this product:

It fits my wife perfectly

Value
Shipping
Quality
Multiple errors that don't tell you what's wrong when...
January 15th, 2021
Verified site experience
• Previous review

Multiple errors that don't tell you what's wrong when trying multiple credit cards. It never said so, but I'm now guessing you don't take Discover. Another no-info error trying a mastercard but the second time seems to have worked.

Reason I chose this business:

Ad on yahoo finance

Reason I chose this product:

It fits my wife perfectly

Thumbnail of user margareto659
Wisconsin
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

Great selection and prices. Am currently waiting for a return authorization, so hope this comes in time to return the items. Items were fine, just wrong sizes. Was surprised that it took almost two weeks to receive the items.

Reason I chose this business:

Discovered this company and loved the products.

Reason I chose this product:

Bought for gifts.

Service
Quality
Thumbnail of user cereliah1
Virginia
1 review
0 helpful votes
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March 5th, 2021

The fastest and most professional online service ever, the customer service people at this online boutique should be promoted to Employees of the Year! Finally arrived, the dress is how I dreamed it. Thank you so much for everything.

Thumbnail of user katht177
Montana
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

I was hesitant to order since I did not know your company. I was so pleased with everything—-quick delivery, excellent quality and great follow up! I will be very proud to give these sister shirts as gifts. Thanks again.

Quality
Thumbnail of user janicex82
District of Columbia
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Very hard to capture a Size. Size was too small also. Made straight up down.
And hard to keep your page or go back to your place after looking at an item. Then there's no description of material content.

Reason I chose this business:

Colorful patterns, and good price

Reason I chose this product:

Colorful patterns

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thanks for your support.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We will improve the quality and sizing issue and the usage of our website. We will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user rubenm203
Alabama
2 reviews
0 helpful votes
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October 22nd, 2021

$23.99 was the stated value of my purchase... when I went to the payment screen there was np other option but to use Pay Pay. So like a jackass I did. Even tho I input my credit card information (thru Pay Pay). When I got my receipt printed out it turns out that the final charge was 33.98. Either this was a bait and switch, or using the only available payment method (PP), cost me $9.99.

Tip for consumers:
The additional up charge for the Pay Pal BS.

Products used:
Long Sleeve Ladies T-Shirt

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Returns
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for the inconvenience.

Could you please send us your order number to check for you?

The 9.99 USD might be the shipping charge.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Thumbnail of user vickiej74
South Carolina
1 review
0 helpful votes
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March 6th, 2021

Trying to return merchandise is frustrating.
First, the return request is not as easy as stated. I could not find the return request on the page following their directions.
Then, If you try to return merchandise they say they are very willing to give you 15% of the price in lew of paying for postage, and any other return costs including customs fees. (What other fees could there be?). Their return policy states that even if you return merchandise, they can still refuse to reimburse you.
In addition, the shipping fees are outrageous.
I received a shirt for a gift. The shirt cost $20, shipping was $12, so to get the correct size will cost over $50! Of course, I can get $3 back I suppose...
Never again!

Update: one month later and even though our account was debited fora second shirt, none have appeared.

Do not trust this site!

Tip for consumers:
Don’t!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicau198
Virginia
1 review
0 helpful votes
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January 17th, 2021
Verified purchase
• Updated review

After placing the order I read many negative comments and got concerned. I have to say that those concerns turned out to be unfounded. I contacted customer service and received a response right away. The products arrived even before expected and I love them! Size was true to chart and quality as expected. Thank you!

Reason I chose this business:

Love every clothing item I saw on the website

Service
Value
Shipping
Quality
.
December 27th, 2020
Verified site experience
• Previous review

.

Thumbnail of user edisonc17
Massachusetts
1 review
0 helpful votes
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January 31st, 2022

Be careful as the fabric and fit are no where near the images they show. Maybe for tee shirts and sweatshirts, but anything tapered is junk! Fit is terrible and materials are not as shown. Cheap.
If you don't mind low quality clothing - then order away!

Tip for consumers:
If you want to order tee shirts or hoodies - I am sure they are fine. Anything fitted, no way unless you are rather larger or square. If you need them fitted of tapered - stay away!

Products used:
Shirts for my wife. The fit is all boxy and square. Fabric with some are so cheap and printed, not fabric.

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Would you please provide your order number so that we can help you?

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user joanz74
Texas
1 review
0 helpful votes
  • Send Message
February 4th, 2022
Verified purchase
• Updated review

I placed an order for about a dozen items in late November in the hope of having them for my wife's birthday on 12/17 or Christmas 12/25 or at least our anniversary 1/2/22. Well, here it is 1/5/22 and the first item of the order arrived.

Reason I chose this business:

Had just the light hearted gifts I wanted

Reason I chose this product:

To make my bride smile

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

As we check, you placed the order on Dec 7 and some items have been shipped in severall parcels while some have been delayed. We do apolgize for this isue and we will keep rushing your order.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Interesting and funny site
December 6th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Had just the light hearted gifts I wanted

Reason I chose this product:

To make my bride smile

Thumbnail of user kathleenl588
New York
1 review
1 helpful vote
  • Send Message
March 18th, 2021
Verified purchase
• Updated review

I was supposed to get a 15% discount for opening an account and allowing you to send me info and emails. It didn't show up at checkout. How will I get that? Please put it back on my charge card. Also, I could not find a contact source for you to ask this very question.

Reason I chose this business:

YOU chose to send me an email

Reason I chose this product:

I bought it for a daughter who just turned aunt

Value
Shipping
Hard to figure out site and no one to talk to
February 25th, 2021
Verified site experience
• Previous review
Reason I chose this business:

YOU chose to send me an email

Reason I chose this product:

I bought it for a daughter who just turned aunt

Thumbnail of user christinau73
California
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

Would like to see more pictures of shirts front and back, without being tucked in or hand in pocket, so you can't tell what the shirt looks like hanging down. Also, the info bar at the top of the screen keeps covering up half the page.

Reason I chose this business:

Wanted to try out some of your clothes.

Reason I chose this product:

Looked like cute shirts although I don't understand the size chart for the Casual Three-Quarter Shirt Collar Plus Size Printed Blouses... just hope it isn't too big.

Service
Quality
Thumbnail of user annag1312
Colorado
1 review
0 helpful votes
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March 10th, 2023
Verified purchase
• Updated review

First go round nothing went into the cart. Hard to get your discounts. What happen to 30% off if you ordered 3. I ordered 3 hats and got about 10% off. What happened to Valentines Day sale? The Gigi hat had good size print. The other two, the print was too small. Should be larger.

I emailed about the discounts but did not get a response.

Reason I chose this business:

Liked what you offered. Shipping time was reasonable especially as it was coming from outside the USA.

Reason I chose this product:

Liked the sayings

Service
Quality
First go round nothing went into the cart
March 7th, 2023
Verified site experience
• Previous review

First go round nothing went into the cart. Hard to get your discounts. What happen to 30% off if you ordered 3. I ordered 3 hats and got about 10% off. What happened to Valentines Day sale?

Thumbnail of user kimberlyn772
Indiana
1 review
0 helpful votes
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March 28th, 2022
Verified purchase

Most of the clothes are top notch, fun and comfortable with a great price if you look! Number 1 consideration would be size adjustment, sometimes color distortion with certain materials and larger sizes. I've ordered a lot of different items and have been mainly happy. You might have to look past an outward seam for example. I cannot get the fun shoes the proper size. The polyester material is the color change by possible size. So size up by only 1, I tried hot wash for size and bleach for color, no change. This past order was large and I had no place to input the code I earned for free shipping. Bummer. Overall it is a fun experience and you have a variety of decent clothes. I love the sweat shirts #1 You may have to wait a bit for the items to arrive. I give what doesn't fit to another Enjoy

Service
Quality
Thumbnail of user sophiah366
Canada
1 review
0 helpful votes
  • Send Message
December 6th, 2023
Verified purchase

It was all good except when I look at a particular item and then try to return to where I was browsing, I'm put all the way back to the beginning of the category. According to the sizing chart my shirts were all one size to small unfortunately

Quality
Thumbnail of user nikoleo6
Texas
1 review
0 helpful votes
  • Send Message
June 5th, 2021

So after writing the review about their return policy they emailed me 8 days later, hmmm their policy says you have to respond to their email to return in 7 days, yet they get 8 days and then said their policy says after 7 days your notification expires and they offered 20% refund, that's $20 on $100 worth of clothes. I will NEVER order from there again. Be forewarned, if you don't like their cheaply made, undersized clothes and you email them to return, better stay by your email anxiously awaiting their response so you can respond to get a return address. Don't forget to check the spam folder. Their return policy has got to be the worse I've ever experienced for online ordering!

Tip for consumers:
The refund process is crazy, you have to email to ask to return items, wait for their email to tell you ok then you have to respond so they will send you a label, and you have to respond each step within certain time frames. It's a scam to make you keep their crappy clothes. They were not the same quality in the pictures for sure.

Products used:
Bouse, shoes, pants, and sweatshirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user gloriag560
Ohio
2 reviews
0 helpful votes
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April 25th, 2022
Verified purchase
• Updated review

One shirt that I ordered was the smallest extra large that I've ever seen. And I waited what seemed like forever for one shirt to finally get delivered. The add said sweatshirt but it's a polyester fabric that I don't really care for. I'm done shopping on this site.

Contacted the company about one shirt that I didn’t receive and never heard anything back from them until a week after I finally received it!

Reason I chose this business:

Sale add popped up on a shirt that I really wanted.

Reason I chose this product:

Love the saying.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

For your previous order, one item was delayed and shipped late. Also, we did not find any email contact from you. Did you get to the wrrong email?

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

I've yet to receive my order but I love the sayings...
February 24th, 2022
Verified site experience
• Previous review

I've yet to receive my order but I love the sayings on the shirts. And the prices aren't bad compared to some sites I've been on. Can't wait to get my orders!

Reason I chose this business:

Sale add popped up on a shirt that I really wanted.

Reason I chose this product:

Love the saying.

Thumbnail of user michellec2627
Canada
1 review
0 helpful votes
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June 27th, 2022
Verified purchase
• Updated review

Not good, but nothing wrong with the product, just bad choices from my part.!
My husband says there is no way he is going to wear these T-shirts, just looking at them.
I hope I will be able to return these T-shirts that we have not even tried on.

Reason I chose this business:

My husband's birthday was approaching and I thought this could be funny. Not a good idea for us!

Reason I chose this product:

Same as previous

Quality
Obviously, I would have liked less charge for shipping...
April 26th, 2022
Verified site experience
• Previous review

Obviously, I would have liked less charge for shipping simple T Shirts.

Reason I chose this business:

Interesting T shirts and my husband's birthday is approaching.

Reason I chose this product:

Same as previous

Thumbnail of user teeshe
Australia
1 review
0 helpful votes
  • Send Message
April 5th, 2021
Verified purchase

I bought 2 sweaters from them, they were supposed to be faded look cotton sweaters, the products were nothing like those advertised, they were not faded, different colours, and cheap synthetic fabric. I contacted them to complain and they sent a vague and unhelpful email - I'm stuck with these rubbish tops.

Tip for consumers:
Fake advertising- the products that arrived were not the same as advertised

Products used:
Sweaters

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user lidial15
GB
1 review
0 helpful votes
  • Send Message
October 18th, 2020

I am happy with the various clothes that I have purchased from this online boutique and have received feedback on how beautiful they are. I bought XL and found they fit me well. I had problems with the order with my credit card and I will try to pay better with Paypal next time, everything solved, a small problem solved in the best way. Will buy again

Thumbnail of user bernarditaa2
Georgia
1 review
3 helpful votes
  • Send Message
March 31st, 2021

I was so impressed by the dresses from my first order at this online boutique and the on-time delivery that I ordered 7 blouses from them. It is OBVIOUS when you look at the images on the website that the models are not actually wearing the clothes. Dresses or blouses are stripped on random models that only use 1 or 2 poses: D (look at her hands and feet). About the quality, they have been worn and washed, they feel beautiful and get a lot of compliments. I will definitely buy more: D

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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