• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user erianag
South Africa
1 review
0 helpful votes
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November 21st, 2020

I have always bought clothes and accessories online here and the delivery and shipping process is always fast. I love it because they have so much unique fashion that I can't find online anywhere else. Also a lot of discounts, which is very tempting to buy more! :)

Thumbnail of user debrahw3
California
3 reviews
0 helpful votes
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July 28th, 2022
Verified purchase
• Updated review

I ordered several of the Light flowing Umbrella dresses! I absolutely love them!
I ordered some for my Sister-In-Law also! She loved them too! It's very hot where we live right now and these
dresses are perfect to wear in the heat!
I will be buying more too!

Easy to maneuver the site
July 1st, 2022
Verified site experience
• Previous review
Thumbnail of user antoniom318
Ohio
1 review
4 helpful votes
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March 11th, 2021

I ordered two shirts for my mom, which went missing. Upon emailing the site, I received responses from Jasmine, Jemma, Joan, and Kathy blaming me for missing packages and said there was nothing they could do, and to check with my neighbors. Over a month after the expected date was when my mom received her separate order, and my order was placed in her order. I was then accused of lying about missing the packages. The email correspondence was extremely unprofessional. Never buying from this site again.

Tip for consumers:
don't use this site

Products used:
two shirts

Service
Value
Shipping
Quality
Thumbnail of user jessicar1045
Illinois
15 reviews
51 helpful votes
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August 20th, 2021

I have ordered a few times and love the shirts and options. Pricing is great too. I just wish there was a bulk shirt purchase discount for total amount not certain size and color only. That's rough as I don't need a lot in 1 size and color so I wish that was different otherwise all around Great experience thus far!

Service
Value
Shipping
Returns
Quality
Thumbnail of user carolk1223
Texas
1 review
0 helpful votes
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December 10th, 2021
Verified purchase

Good prices, website was easy to navigate including the chekout process. The only reason I gave it 3 starts is because I went by the sizing measurements and out of almost 10 items, only 4 fit accurately. Rest will be sold or given away. So, I'm disappointed.

Reason I chose this business:

Friend recommended.

Reason I chose this product:

Low prices.

Quality
Thumbnail of user stoild
Arizona
2 reviews
0 helpful votes
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June 8th, 2023
Verified purchase

Didn't like quality of all items. Upon request to return some got no responce, then after chat got offer for 40% off from price tag and keep items, as shipping will cost me the rest 60% anyway. Crazy return policy!

Service
Quality
Thumbnail of user karenu637
Canada
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

Don't like shipping cost too high
Did not know costs were in US dollars which added 40% more and quality is no where near what it looked like online. Large T-shirt is very small Large sweater is massive :(

Service
Quality
Thumbnail of user clp5
California
1 review
0 helpful votes
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January 9th, 2023

Sad...
It's a rip-off
Do not buy from them!
The clothes size is too small...even 3XL looks like an XL.
But I also ordered some pillow cases and the decorations were printed in such a low quality that they are unusable.

Tip for consumers:
Beware....!

Products used:
None

Value
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Stay safe and have a good day!

Thumbnail of user amyn670
Virginia
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

Sizing is WAY off, by 2 sizes at least, unless you get a T-shirt, then it's almost accurate. Communications for issues or questions is horrible. Tracking is difficult at best. Returns aren't even worth the effort because shipping pretty much eliminates whatever amount would be returned.

Reason I chose this business:

Gift giving

Reason I chose this product:

Suited the person they're being bought for

Service
Quality
Thumbnail of user sarahv615
New York
1 review
0 helpful votes
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August 14th, 2021
Verified purchase
• Updated review

Took awhile to receive, but 3/4 items were great! Unfortunately, although they were all the same size, one of them was either mislabeled, or ran very small! Luckily, my neighbor loved that one, and it fit her perfectly!

Very good

Reason I chose this business:

I like there selection and style.

Service
Quality
So far so good!
July 15th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I liked one of the shirts

Thumbnail of user lorim766
Oregon
3 reviews
1 helpful vote
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April 8th, 2021

Oh what a most terrible, awful, very bad experience. Clothing arrived 30 day's after ordering. Communication is nil. "Customer Service" has to be a robot or these people are AI's. They "mass generated" a reply to my complaint of the toxic chemicals they use on their clothing. Policy states "buyer pays return shipping" BYW: $74.35 back to CHINA which is why we shop in the USA right. Lesson learned.
Poor, poor quality clothing and they stick it to ya' if you are not satisfied. Seriously the worst company ever!

Tip for consumers:
Don't do it! Ever! Never! Unless you like poor, poor, poor quality clothing and a "buyer pays return shipping" policy TO CHINA! $74.35 to return. Ouch!

Products used:
Seven Shirts that included t-shirts and sweatshirts.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenb2329
Canada
1 review
0 helpful votes
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December 30th, 2022

Fabric feels great when new. I washed once and the t-shirt shrank in length so much you can see my belly. Poor return policy for what I weould consider a defective product. Shipping details not provided either until I tried to get a refund as they shipped in 3 shipments.

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?

Thumbnail of user paulh1747
Ohio
1 review
1 helpful vote
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February 19th, 2021

I placed on order around Thanksgiving for Christmas presents. As I write this (January 20th), there are still items that are still showing "in transit" (even though their website says they shipped several weeks ago). Only one item (out of 6) was decent quality and looked like the picture on the website. Customer service said that I could return them to their distribution center in China (but I would be responsible for overseas shipping charges). They offered a whopping 15% credit if I would just keep the goods and forget the whole thing. PLEASE save your money! Don't order from this company!

Tip for consumers:
PLEASE shop elsewhere!

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelar1509
Florida
1 review
0 helpful votes
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December 8th, 2021
Verified purchase

I had to do the PayPal process 3 times. 'Spinning wheel' did not confirm my credit card went through. Like millions ordering products from overseas, it seemed to take more time to receive order. However, I will continue to browse and shop for items on Lilicloth.

Reason I chose this business:

Nice online ad presentation.

Reason I chose this product:

The holiday sweatshirt fit the season and was attractive. The other sweatshirt fit my spouse PERFECTLY and with humor as well.

Quality
Thumbnail of user helenx382
Florida
1 review
0 helpful votes
  • Send Message
January 19th, 2022
Verified purchase
• Updated review

Prices are competitive, but $10 for 2 week delivery will probably be a deal breaker in the future. Either faster delivery or lower cost. I am spoiled by Amazon's free shipping and delivery in a few days, not weeks.
As a follow up to my original comment, tried to get some info from the company on why my order was taking so long to ship and NEVER GOT A REPLY. Not even an acknowledgement of the question. Nothing. It was much longer than the 2 weeks. That is really sad because I liked their products enough to buy from them again in the future, but I can't reward bad customer care. Then one day the shipment showed up without notice. They had my address because they spammed me the whole time with more things to buy, but didn't care enough to follow up on an inquiry.

see above.
No response. That's pathetic.

Reason I chose this business:

I saw a shirt I liked

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for any inconvenience caused.

As we check, we did not find any eail from gre****ser@gmail.com. Did you contact the correct email service@lilicloth.com?

For shipping

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Prices are competitive, but $10 for 2 week delivery...
December 20th, 2021
Verified site experience
• Previous review

Prices are competitive, but $10 for 2 week delivery will probably be a deal breaker in the future. Either faster delivery or lower cost. I am spoiled by Amazon's free shipping and delivery in a few days, not weeks.

Reason I chose this business:

I saw a shirt I liked

Thumbnail of user fennab4
GB
1 review
1 helpful vote
  • Send Message
October 13th, 2020

Excellent online service. I ordered 3 tops just before the virus arrived. He was concerned that they would not be able to reach the country or that it could take months, so he asked to cancel the order. They were very helpful, canceled and refunded my money without a problem. I will buy from them again this time as the situation clears up.

Thumbnail of user gracep483
Illinois
1 review
0 helpful votes
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August 7th, 2023
Verified purchase
• Updated review

Shipping free made this purchase an option for me. Website has funny graphics; I just find the shipping charges usually a little out of my price range. Customer service, when contacted, was not too interested in my small order. The arrival of the product I had bought for vacation took so long it came a week after I got back. Probably would have ordered more if CS and expected arrival dates were more accurate. I have found Temu now so will give them a try.

Already did. Read the review

Reason I chose this business:

Pop up ad offered a new shopping site to try other than Amazon Funny graphics and free shipping looked interesting.

Reason I chose this product:

Funny graphics looked fun to wear for vacation, too bad you couldn't deliver.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear Customer,

Please accept our sincere apologies for any inconvenience caused.

We have free shipping for order over 79$ (excluded the final sale items, shipping fee and coupon / discount. )

Please be noted the amount of your order (excluded the final sale items, shipping fee and coupon / discount. )is less than $79, therefore you can not enjoy the free shipping fee.

As for the shipping fee. Shipping fee is required and it depends on weight and distance. Hope for your understanding.

We apologize for any negative experience you had with our customer service team. We strive to provide excellent service to all of our customers, regardless of the size of their order. We will review your feedback with our team to ensure that all of our customers are treated with the respect and attention they deserve.

Regarding the delivery time of your order. Please note total time = processing time + shipping time. You may check our shipping policy via https://lilicloth.com/information/shipping-policy. Actually, the order was shipped and delivered on time.

In any case. We understand the eagerness of our customers to receive products purchased for their vacation, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers. Meanwhile, will do everything in our power to ensure provides more accurate and timely delivery information going forward.

If you have any further questions or concerns, please do not hesitate to contact us directly via email at support@lilicloth.com.

Best regard,
Mandy
LILICLOTH

Shipping free made this purchase an option for me
June 8th, 2023
Verified site experience
• Previous review

Shipping free made this purchase an option for me. Website has funny graphics; I just find the shipping charges usually a little out of my price range. Will use more with free ship option.

Thumbnail of user maryt1862
Arizona
1 review
0 helpful votes
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February 26th, 2022
Verified purchase

The message about entering your email and receiving 15% off is deceiving because you have to spend $79 to make that happen, which isn't revealed until after you enter your email This is a deceptive practice as I don't need $79 worth of merch from your company, but 15% off, as promised, would have been nice.

Reason I chose this business:

I followed the t-shirt I wanted for my husband.

Quality
Thumbnail of user julianas56
California
1 review
0 helpful votes
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March 30th, 2021

It is my favorite online store. Somehow I came across when looking for clothing stores to browse online. Always has discounts for amazing clothes. You can get great products at a great price, they also have my taste in clothes that convinced me. I don't think any other online store can make me change my mind.

Thumbnail of user charlottem46
Washington
3 reviews
0 helpful votes
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February 10th, 2022
Verified purchase

Web sight is user friendly but if we had known they were coming from China we wouldn't have ordered them. All three T shirts have shrunk at least one size, maybe more. They don't stand up well to being laundered.

Reason I chose this business:

Husband's birthday

Quality
Thumbnail of user nadiar63
California
1 review
0 helpful votes
  • Send Message
September 20th, 2021

I normally use this online boutique to shop for clothes, I have found that the variety of clothes on offer there is something for everyone. I have bought several pairs of shoes and boots, clothes, accessories, various types of jewelry (just be sure to check the size), contacting me via email is not a problem, great.

Thumbnail of user karend1099
California
1 review
1 helpful vote
  • Send Message
February 6th, 2021
Verified purchase
• Updated review

Had a great laugh while shopping at all the funny shirt sayings! It took longer to receive my shipment because of Covid situations. The tops (not T's) I ordered are very large for a small frame so I returned. I loved the wool socks, they are loose which is hard to find in most stores, (some people cannot wear tight binding socks) so I appreciated that. Fabric content would be helpful in product description. Thank you.

Reason I chose this business:

HHad seen the line of clothing in online ads and likes the styles, thought I'd give them a try.

Reason I chose this product:

I was scrolling through the inventory and decided to order some tops that I liked. I thought the prices were reasonable. I did not check your return policy before purchase, I am concerned that my sizing guess(SM) is accurate, it looks like much of the tops are oversized, we'll see.

Value
Shipping
Quality
Had a great laugh while shopping at all the funny shirt...
December 14th, 2020
Verified site experience
• Previous review

Had a great laugh while shopping at all the funny shirt sayings!

Reason I chose this business:

have seen the line of clothing before and liked the styles

Reason I chose this product:

I was scrolling through the inventory and decided to order some tops that I liked. I thought the prices were reasonable. I did not check your return policy before purchase, I am concerned that my sizing guess(SM) is accurate, it looks like much of the tops are oversized, we'll see.

Thumbnail of user leslies710
New York
1 review
0 helpful votes
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November 16th, 2021

I bought several Christmas presents for 2021 (planning WAY ahead). EVERY single item was garbage. Poor quality and wildly inaccurate sizing. I have WalMart summer t-shirts that are heavier material (I can see through) than the "sweatshirts" that I purchased. They only allow for 15 days to "return" an item. Impossible to do if they are gifts. I cannot find any directions (address, form, etc) to send back. They provide their return policy but that is useless unless you can locate the forms. I also read that because shipping and fees are so high that Lilicloth will provide a 40% refund in lieu of returning the items. Something is better than nothing but I am NOT holding my breath.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Thumbnail of user ruthp720
California
1 review
0 helpful votes
  • Send Message
May 7th, 2022
Verified purchase
• Updated review

They advertise free shipping if over $99 BUT it doesn't say Final sale items don't apply. Unexpected $45 shipping charge! Very unhappy about that.
Clothes delivered on a Fri afternoon &I was out of town. You have to file return within 48hours so I missed that opportunity. The quality was so low I will not wear them or give them as gifts. It was a $148 mistake

Reason I chose this business:

Clothes looked cute

Reason I chose this product:

Had time to look

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused.

For final sale items, there is ineed a tag with them saying Free shipping excluded. Sorry for any confusion.

For return,

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.

Https :// lilicloth. Com/information/Return%20Policy

Where did you saw the 48 hours information?

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

They advertise free shipping if over $99 BUT it doesn't...
April 7th, 2022
Verified site experience
• Previous review

They advertise free shipping if over $99 BUT it doesn't say Final sale items don't apply. Unexpected $45 shipping charge! Very unhappy about that

Reason I chose this business:

Clothes looked cute

Reason I chose this product:

Had time to look

Thumbnail of user brianf1225
California
2 reviews
0 helpful votes
  • Send Message
August 23rd, 2021
Verified purchase

Reading articles and noted your intriguing adds for tshirts. Liked several of the sayings. Kept looking over several days and ordered some for ladies in my family. The shirts were very nice & reasonably priced. My family really liked them for color, sayings, material, etc. Since then have seen several new designs. May order some more!

Reason I chose this business:

Saw add while going through news articles.

Reason I chose this product:

. Unique items for some of the ladies in my family.

Quality

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Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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