Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.
I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.
I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!
I have always bought clothes and accessories online here and the delivery and shipping process is always fast. I love it because they have so much unique fashion that I can't find online anywhere else. Also a lot of discounts, which is very tempting to buy more! :)
I ordered several of the Light flowing Umbrella dresses! I absolutely love them!
I ordered some for my Sister-In-Law also! She loved them too! It's very hot where we live right now and these
dresses are perfect to wear in the heat!
I will be buying more too!
I ordered two shirts for my mom, which went missing. Upon emailing the site, I received responses from Jasmine, Jemma, Joan, and Kathy blaming me for missing packages and said there was nothing they could do, and to check with my neighbors. Over a month after the expected date was when my mom received her separate order, and my order was placed in her order. I was then accused of lying about missing the packages. The email correspondence was extremely unprofessional. Never buying from this site again.
Tip for consumers:
don't use this site
Products used:
two shirts
I have ordered a few times and love the shirts and options. Pricing is great too. I just wish there was a bulk shirt purchase discount for total amount not certain size and color only. That's rough as I don't need a lot in 1 size and color so I wish that was different otherwise all around Great experience thus far!
Good prices, website was easy to navigate including the chekout process. The only reason I gave it 3 starts is because I went by the sizing measurements and out of almost 10 items, only 4 fit accurately. Rest will be sold or given away. So, I'm disappointed.
Friend recommended.
Low prices.
Didn't like quality of all items. Upon request to return some got no responce, then after chat got offer for 40% off from price tag and keep items, as shipping will cost me the rest 60% anyway. Crazy return policy!
Don't like shipping cost too high
Did not know costs were in US dollars which added 40% more and quality is no where near what it looked like online. Large T-shirt is very small Large sweater is massive :(
Sad...
It's a rip-off
Do not buy from them!
The clothes size is too small...even 3XL looks like an XL.
But I also ordered some pillow cases and the decorations were printed in such a low quality that they are unusable.
Tip for consumers:
Beware....!
Products used:
None
Sizing is WAY off, by 2 sizes at least, unless you get a T-shirt, then it's almost accurate. Communications for issues or questions is horrible. Tracking is difficult at best. Returns aren't even worth the effort because shipping pretty much eliminates whatever amount would be returned.
Gift giving
Suited the person they're being bought for
Took awhile to receive, but 3/4 items were great! Unfortunately, although they were all the same size, one of them was either mislabeled, or ran very small! Luckily, my neighbor loved that one, and it fit her perfectly!
Very good
I like there selection and style.
I liked one of the shirts
Oh what a most terrible, awful, very bad experience. Clothing arrived 30 day's after ordering. Communication is nil. "Customer Service" has to be a robot or these people are AI's. They "mass generated" a reply to my complaint of the toxic chemicals they use on their clothing. Policy states "buyer pays return shipping" BYW: $74.35 back to CHINA which is why we shop in the USA right. Lesson learned.
Poor, poor quality clothing and they stick it to ya' if you are not satisfied. Seriously the worst company ever!
Tip for consumers:
Don't do it! Ever! Never! Unless you like poor, poor, poor quality clothing and a "buyer pays return shipping" policy TO CHINA! $74.35 to return. Ouch!
Products used:
Seven Shirts that included t-shirts and sweatshirts.
Fabric feels great when new. I washed once and the t-shirt shrank in length so much you can see my belly. Poor return policy for what I weould consider a defective product. Shipping details not provided either until I tried to get a refund as they shipped in 3 shipments.
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?
I placed on order around Thanksgiving for Christmas presents. As I write this (January 20th), there are still items that are still showing "in transit" (even though their website says they shipped several weeks ago). Only one item (out of 6) was decent quality and looked like the picture on the website. Customer service said that I could return them to their distribution center in China (but I would be responsible for overseas shipping charges). They offered a whopping 15% credit if I would just keep the goods and forget the whole thing. PLEASE save your money! Don't order from this company!
Tip for consumers:
PLEASE shop elsewhere!
I had to do the PayPal process 3 times. 'Spinning wheel' did not confirm my credit card went through. Like millions ordering products from overseas, it seemed to take more time to receive order. However, I will continue to browse and shop for items on Lilicloth.
Nice online ad presentation.
The holiday sweatshirt fit the season and was attractive. The other sweatshirt fit my spouse PERFECTLY and with humor as well.
Prices are competitive, but $10 for 2 week delivery will probably be a deal breaker in the future. Either faster delivery or lower cost. I am spoiled by Amazon's free shipping and delivery in a few days, not weeks.
As a follow up to my original comment, tried to get some info from the company on why my order was taking so long to ship and NEVER GOT A REPLY. Not even an acknowledgement of the question. Nothing. It was much longer than the 2 weeks. That is really sad because I liked their products enough to buy from them again in the future, but I can't reward bad customer care. Then one day the shipment showed up without notice. They had my address because they spammed me the whole time with more things to buy, but didn't care enough to follow up on an inquiry.
see above.
No response. That's pathetic.
I saw a shirt I liked
* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for any inconvenience caused.
As we check, we did not find any eail from gre****ser@gmail.com. Did you contact the correct email service@lilicloth.com?
For shipping
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Prices are competitive, but $10 for 2 week delivery will probably be a deal breaker in the future. Either faster delivery or lower cost. I am spoiled by Amazon's free shipping and delivery in a few days, not weeks.
I saw a shirt I liked
Excellent online service. I ordered 3 tops just before the virus arrived. He was concerned that they would not be able to reach the country or that it could take months, so he asked to cancel the order. They were very helpful, canceled and refunded my money without a problem. I will buy from them again this time as the situation clears up.
Shipping free made this purchase an option for me. Website has funny graphics; I just find the shipping charges usually a little out of my price range. Customer service, when contacted, was not too interested in my small order. The arrival of the product I had bought for vacation took so long it came a week after I got back. Probably would have ordered more if CS and expected arrival dates were more accurate. I have found Temu now so will give them a try.
Already did. Read the review
Pop up ad offered a new shopping site to try other than Amazon Funny graphics and free shipping looked interesting.
Funny graphics looked fun to wear for vacation, too bad you couldn't deliver.
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
We have free shipping for order over 79$ (excluded the final sale items, shipping fee and coupon / discount. )
Please be noted the amount of your order (excluded the final sale items, shipping fee and coupon / discount. )is less than $79, therefore you can not enjoy the free shipping fee.
As for the shipping fee. Shipping fee is required and it depends on weight and distance. Hope for your understanding.
We apologize for any negative experience you had with our customer service team. We strive to provide excellent service to all of our customers, regardless of the size of their order. We will review your feedback with our team to ensure that all of our customers are treated with the respect and attention they deserve.
Regarding the delivery time of your order. Please note total time = processing time + shipping time. You may check our shipping policy via https://lilicloth.com/information/shipping-policy. Actually, the order was shipped and delivered on time.
In any case. We understand the eagerness of our customers to receive products purchased for their vacation, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers. Meanwhile, will do everything in our power to ensure provides more accurate and timely delivery information going forward.
If you have any further questions or concerns, please do not hesitate to contact us directly via email at support@lilicloth.com.
Best regard,
Mandy
LILICLOTH
Shipping free made this purchase an option for me. Website has funny graphics; I just find the shipping charges usually a little out of my price range. Will use more with free ship option.
The message about entering your email and receiving 15% off is deceiving because you have to spend $79 to make that happen, which isn't revealed until after you enter your email This is a deceptive practice as I don't need $79 worth of merch from your company, but 15% off, as promised, would have been nice.
I followed the t-shirt I wanted for my husband.
It is my favorite online store. Somehow I came across when looking for clothing stores to browse online. Always has discounts for amazing clothes. You can get great products at a great price, they also have my taste in clothes that convinced me. I don't think any other online store can make me change my mind.
Web sight is user friendly but if we had known they were coming from China we wouldn't have ordered them. All three T shirts have shrunk at least one size, maybe more. They don't stand up well to being laundered.
Husband's birthday
I normally use this online boutique to shop for clothes, I have found that the variety of clothes on offer there is something for everyone. I have bought several pairs of shoes and boots, clothes, accessories, various types of jewelry (just be sure to check the size), contacting me via email is not a problem, great.
Had a great laugh while shopping at all the funny shirt sayings! It took longer to receive my shipment because of Covid situations. The tops (not T's) I ordered are very large for a small frame so I returned. I loved the wool socks, they are loose which is hard to find in most stores, (some people cannot wear tight binding socks) so I appreciated that. Fabric content would be helpful in product description. Thank you.
HHad seen the line of clothing in online ads and likes the styles, thought I'd give them a try.
I was scrolling through the inventory and decided to order some tops that I liked. I thought the prices were reasonable. I did not check your return policy before purchase, I am concerned that my sizing guess(SM) is accurate, it looks like much of the tops are oversized, we'll see.
Had a great laugh while shopping at all the funny shirt sayings!
have seen the line of clothing before and liked the styles
I was scrolling through the inventory and decided to order some tops that I liked. I thought the prices were reasonable. I did not check your return policy before purchase, I am concerned that my sizing guess(SM) is accurate, it looks like much of the tops are oversized, we'll see.
I bought several Christmas presents for 2021 (planning WAY ahead). EVERY single item was garbage. Poor quality and wildly inaccurate sizing. I have WalMart summer t-shirts that are heavier material (I can see through) than the "sweatshirts" that I purchased. They only allow for 15 days to "return" an item. Impossible to do if they are gifts. I cannot find any directions (address, form, etc) to send back. They provide their return policy but that is useless unless you can locate the forms. I also read that because shipping and fees are so high that Lilicloth will provide a 40% refund in lieu of returning the items. Something is better than nothing but I am NOT holding my breath.
* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
They advertise free shipping if over $99 BUT it doesn't say Final sale items don't apply. Unexpected $45 shipping charge! Very unhappy about that.
Clothes delivered on a Fri afternoon &I was out of town. You have to file return within 48hours so I missed that opportunity. The quality was so low I will not wear them or give them as gifts. It was a $148 mistake
Clothes looked cute
Had time to look
Sorry for any inconvenience caused.
For final sale items, there is ineed a tag with them saying Free shipping excluded. Sorry for any confusion.
For return,
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.
Https :// lilicloth. Com/information/Return%20Policy
Where did you saw the 48 hours information?
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
They advertise free shipping if over $99 BUT it doesn't say Final sale items don't apply. Unexpected $45 shipping charge! Very unhappy about that
Clothes looked cute
Had time to look
Reading articles and noted your intriguing adds for tshirts. Liked several of the sayings. Kept looking over several days and ordered some for ladies in my family. The shirts were very nice & reasonably priced. My family really liked them for color, sayings, material, etc. Since then have seen several new designs. May order some more!
Saw add while going through news articles.
. Unique items for some of the ladies in my family.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.
Stay safe and have a good day!