Lilicloth

At times confusing, have no real idea what this coupons stuff is about. First i'm told i have one and then i'm told it doesn't exist. Otherwise ok. A big plus is the speed with which the ordered goods arrive. It seems far quicker than any of their cmpetitors.

An item that I received was it what I ordered. After many conversations and threats, money was returned to my account. The shirts that look like sweatshirts are very light weight and not finished well. After I ordered I found out they were made in China. Will not order again.

After threatening I was refunded my money.

The site crashed when ordering. An email came saying my order went through.
No shipping confirmation or other information.
Received advertisements, often multiple times a day for other merchandise.
Took almost a month for my order to arrive. There was notice from the USPS Informed Delivery of a shipping label being printed in California, but then nothing more as the USPS hadn't received the package.
Chaos and confusion…

Was told I should receive an email within a couple hours.
The email received was an advertisement for more products to purchase.

This is my first-time ordering from this company. I was hoping for faster delivery choice other than standard shipping. My order took 4 weeks to arrive, I was told via messenger that it could not be expedited even with an additional charge. I was extremely disappointed with this delivery experience.

Very poor quality. Tee shirts marked the same sizes weren't the same size. Arm sleeve placement was off and/or twisted. One shirt had only raw edges and not hemmed on bottom or sleeves so that they curled up all over. Material used was not of equal quality for each shirt. Some was too thin to wear for modesty. And another shirt side seams weren't straight. I donated them to Salvation Army. I don't see myself ordering more shirts for gifts or myself.

I am 5'6,127 lbs have been wearing mediums all my life. Their clothes are way small their not based in US. Only 2 out of 6 items fit. You have to go back and forth with them to get a return address which is in Guangzhou, China. You only have 15 days to return. They offer 15% cash to get the item altered! How do you alter something that's to small? They are shippingfrom there as well. No integrity at all. I have to pay for shipping. I'm out $110.00. The other items I can return has been 15 days or if item is on sale you eat it. Never recommend!

I ordered 3 tee shirts size large, they are a little larger than medium but smaller than large. The sleeves were cut oddly and the shirt felt restrictive to wear. Haven't decided what to do with them, but they don't fit very well. May have to give them to Goodwill.

You advertised free shipping over $109 but did not honor that. At check out it did not apply --I reached out regarding this matter and the company immediately handled the situation. Even after immediately refunding the difference, a customer service rep still reached out to make sure it was resolved.

The online service of this boutique on the internet is always excellent. Every time I am satisfied with the online experience, the fit is not always optimal, but that is no one's fault as my body is a different size than normal, but their clothing design makes up for it.

The price overall was good especially with free delivery, but it did take a long time. I would have liked to know an Expected Date of Delivery when I ordered. The all polyester items were a disappointment as the texture was very shiny/satiny, which I don't like for everyday wear and wasn't evident from the photos.

Thought products were pretty clever. Fabric and transfers not high quality especially for price. Due to previous reviews that I read I got what I expected. However I did need to exchange one item for a larger size. Not a possibility. No exchanges. Must do a return which involves sending to China with high shipping costs. Interesting since garment shipped from California. I received a 15,% refund. Rather than mail to China. Be sure you have correct size and that you really really want their product. Lilicloth probably not a scam but pretty shoddy quality.

Offered 15% refund instead of exchange. No help avoiding high return shipping costs. Must return to China rather than California where it was shipped from. Scammers

Two of my 5 items I ordered were incorrect. One wording was backwards and the other wording didnt even make sense. Supposed to say "lovely weather for a sleigh ride together" as you can see it doesn't! I have been trying to return for a 100% refund for over a week and they came back and said the most we can offer is a 70% refund if you choose to keep. I DONT WANT TO KEEP! Soooooo frustrating... will never order from them again...

I experienced difficulty with your site accepting my credit card at least 5 times. At first I thought it was because I was using an AM EX card and perhaps you don't use them however, my Visa card did not go through after 3 attempts. I then used my Pay Pal account, would've preferred to use my credit card. Plus the delivery time was incredibly lapsed. I know that we have all this covid stuff going on but I don't remember reading anywhere on your web site that because of covid, delivery may be delayed for weeks.

Yes, it was easy to place an order and I received notification when the delivery started BUT nothing after that until I called into the Post Office with the notification that a parcel was waiting for me.
There probably needs to be an in-between tracking to say that it has arrived or whatever.
Overall I was quite satisfied.
Much appreciated

Update: While it's still to soon for my order to have arrived, I did get a notification that part of it was on the way. Given the current shipping issues and logistics troubles nationwide, this is understandable. I have therefore raised my "star" rating of the company based on their kind outreach and because of their dedicated employee Finn. Until I actually have the products in hand I cannot in good conscience rate them.

Original: It took two days to complete this order. While I look forward to receiving the products, using the website has been a colosal chore and even the "live chat" link for help didn't work the first day. I'm hoping this is not typical of this company. Certainly have a poor first impression. Today Finn in customer service was very helpful making this order happen or it would not have!

Big clothes shopping! Very competitive in price and quality. Wide variety of products: fashion, bags and accessories are my favorites. Since my first purchase I have recommended this website to family and friends. Excellent convenient shopping experience, easy to use website and secure savings.

The order took a long time to reach us, and the body of the shirt was white instead of light green.
But despite those issues, we really like the shirt, especially since it seems to be very well made.
I would probably order again.

We ordered the product on Dec 5 to be used as a Christmas gift. We received it on Jan 5 via USPS. I'm not sure why it took a month, but we have had Christmas Cards this year that took two weeks to go across our state. So it sounds most likely the issue was with "pony express".

The team on this website is fantastic. They are very helpful and creative. They had my order at my house in a few days, without problems, what I wanted arrived. I plan to use this website to buy cute clothes for a long time.

Great service on the internet! I shopped at this online boutique for the first time recently and was very impressed with the fast shipping. The top is as I imagined, the print is of quality, just like its fabric. I will definitely buy again!

Like the site... Will be back!

Only desired improvement is in Product Shipping a) Better updates of status b) Notice of a shipment coming in two waves c) "at customs" mentioned in the update... did these ship from overseas?

That's for the great product!

I love all the clothes in this fabulous little boutique! I ordered two knit dresses that fit perfectly, they look the same as the image on the web and the quality exceeded my expectations. Excellent customer service and fast delivery. I will buy again.

Ordered on 12/7 to get shirts for Christmas, products finally delivered on 1/6. No communication from Lilicloth while waiting. Package tracking results were all over the place. I won't be ordering from Lilicloth again.