• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user cherylx118
Wisconsin
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

Order two sweatshirts and was very disappointed with the quality and design. When I wanted to return them was told about everything I had to go through. Not a easy process at all. I will never order from them again and will warn my friends that the site is no good.

Thumbnail of user jessicae1002
Missouri
2 reviews
0 helpful votes
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November 24th, 2022
Verified purchase
• Updated review

Tops run large and quality wasn't great but you get what you pay for. Shoes run small but we're really cute & good quality. Took too long to get order. Came in 3 separate packages within a 2 week time period.

Reason I chose this business:

Saw on Facebook

Reason I chose this product:

Thought they were cute & reasonable prices

Quality
Website easy to use
September 25th, 2022
Verified site experience
• Previous review
Thumbnail of user daisyc82
Colorado
1 review
0 helpful votes
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March 10th, 2021

This website is very easy to use and buy divine clothes, there are real people here committed to fashion. I had a wonderful experience of service on the internet, I recommend this website to any woman.

Thumbnail of user peterc1551
New Jersey
1 review
0 helpful votes
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February 26th, 2022

Buyers beware. You are responsible for returns. Not that it is unusual by they do not mention you have to return them to CHINA. Two shirts did not fit so it cost me $28.00 to return them. They offered
me 15% then 25% then 35% to keep them which made no business sense. First time in my life that a "reputable company" did not have a hub in the U. S

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Would you please provide your order number so that we can help you?

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user cyndes1
Oklahoma
3 reviews
0 helpful votes
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February 27th, 2023
Verified purchase
• Updated review

Using this site was extremely easy. Love the merchandise. Huge variety of items well-made clothing and very affordable. So many sizes to choose from. I have purchased from this site before and have always been satisfied.

Quality
Perfit Fit - No Shrinkage
June 29th, 2022
Verified purchase
• Previous review

Absolutely love the items on this website. Quality clothing at affordable prices. Quick shipping. Outstinding Company.

Quality
Thumbnail of user charlesc3107
California
2 reviews
0 helpful votes
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February 2nd, 2022
Verified purchase
• Updated review

One of the shirts was NOT finished! It was not hemmed and it had no tag or printed info about the product or seller. Do you not check your products before you ship them? I am not sending it back because it is too big a pain. My last review said the shirts were great, but I hadn't looked at more than the message written on it, that was my fault. Now I know I will not be ordering from you again. Lesson learned!

Reason I chose this business:

Interesting and appropriate messages for me!

Reason I chose this product:

Unique messages!

Quality
Too pushy
January 31st, 2022
Verified site experience
• Previous review

Too pushy. Why would I want to spend an additional $80.00 to get "FREE" shipping when the shipping itself was only $10.00? That isn't FREE! You need better incentives if you want people to spend such a high dollar value for just free shipping.

Reason I chose this business:

I liked what the T-shirts said!

Reason I chose this product:

Same answer

Thumbnail of user dannyw202
Illinois
1 review
0 helpful votes
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April 9th, 2021

I have ordered quite a few clothes on this website, they all arrived very well. The quality after washing was quite noticeable, it is very good, especially in the red dress, the color is still vibrant!

Thumbnail of user maryk2601
West Virginia
1 review
0 helpful votes
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April 24th, 2022
Verified purchase
• Updated review

It takes a long time for delivery but my understanding is that your company is based is England, maybe? And if that's so, we Americans run a bit larger than you slim, trim English. But I love the clothing and it's given me motivation to try and lose some weight. Sitting on one's bum for two years because of COVID doesn't help much, does it?

Reason I chose this business:

Clothing design

Reason I chose this product:

Same reason, unique clothing design

Quality
As long as it gets here before i'm too old to wear...
March 25th, 2022
Verified site experience
• Previous review

As long as it gets here before i'm too old to wear it, everything is fine

Can't wait for my orders to arrive, I've already placed...
October 15th, 2021
Verified site experience
• Previous review

Can't wait for my orders to arrive, I've already placed 2 orders!

Reason I chose this business:

The exact shoes I wanted for half the price

Reason I chose this product:

Been looking for these shoes!

Site is easy and I love the uniqueness of the clothing
October 13th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Different designs

Reason I chose this product:

Different designs

Thumbnail of user ellenw173
Illinois
2 reviews
0 helpful votes
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December 30th, 2022
Verified purchase
• Updated review

While the print is nice, the US sizes are incorrect. So when it says it fits a size 12 US, it is more like a size 8. Even with using the measurements the sleeves widths and bottom hems on shirts are not adjusted, so while the length and middle width fit the cuffs and bottom of shirt is way to tight. These were sent out as gifts, so returning from various locations is not cost effective. Will just replace my gifts to my family with something else.

Can not return as shipped out as gifts. No longer in original packages and not cost effective from locations.

Reason I chose this business:

Liked the fun says on the shirts. Next time I buy shirt that I know fits US sizes and add my fun sayings.

Reason I chose this product:

Liked the shirts. Figured if they referenced US size they would have referenced correct US size to fit.

Service
Quality
Love the sales and the detailed sizing information
October 29th, 2022
Verified site experience
• Previous review
Thumbnail of user nancys376
Arizona
3 reviews
7 helpful votes
  • Send Message
September 29th, 2021
Verified purchase
• Updated review

Trying to send back a product is like walking through mud neck deep. I have tried 3 times now for the company to send back a return number. This has happened to me before and I forgot about it and I STILL have stuff I couldn't return. I vowed then never to use them again. But this time my husband ordered something for me.
Too bad because the clothes are cute... but they run smaller than most. Arms are cut too small for Americans.

They never respond back

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

We have replied your email, please check.

We value your business and we promise you that we will settle this matter at the best way we can.

Nice designs...
July 31st, 2021
Verified site experience
• Previous review

Nice designs... We are X-large... hope they fit!

Thumbnail of user sandrab1644
France
1 review
0 helpful votes
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November 6th, 2020

Good website to browse the internet, some clothes can be expensive, a bit unpredictable with some of the clothes, but so far everything I have bought here has been excellent quality and a very good price.

Thumbnail of user alexisg301
California
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase
• Updated review

It was difficult placing this order. The website was not cooperating. Took multiple times before I could get my order in. I love the clothes so I kept trying. Asking for return authorization is a nightmare.

No response for return authorization.

Reason I chose this business:

Style of clothes and colors.

Reason I chose this product:

Same as above.

Service
Quality
It was difficult placing this order
August 2nd, 2022
Verified site experience
• Previous review

It was difficult placing this order. The website was not cooperating. Took multiple times before I could get my order in. I love the clothes so I kept trying.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nellez1
Canada
3 reviews
0 helpful votes
  • Send Message
August 13th, 2022
Verified purchase

I love the shirts but you should have a post where it says that these clothes fit small, I'm a medium so I ordered a large just to be on the safe side and they're still too small, I don't like wearing shirts that are tight but these all are. I don't know if it's Chinese sizes? Or why they fit the way they do but I'm not happy with the fit

Thumbnail of user nancyw934
New Jersey
1 review
3 helpful votes
  • Send Message
November 4th, 2020

I ordered several items from this shop. When I received the merchandise, much was not as pictured. I ordered a sweater & it was a woven fabric but not a sweater. I received some socks that looked nothing like the pictures. When I inquired about a return, I was told I would have to send it to China which would cost more than 40 dollars. They offered me 15% off on my next purchase instead. What a ripoff! I also I had a similar experience with a shop named Zulily. Gee, do those name sound similar? (they're probably the same company) I've learned my lesson, won't be ordering from either again.

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth

Thumbnail of user jc897
California
2 reviews
3 helpful votes
  • Send Message
August 18th, 2021
Verified purchase

NEVER again! All shirts were giant! Like me and 3 people could fit in them. One was made by a 5 year old and had buttons on the sleeves that weren't supposed to be there or that even go with the shirt!
In 2019, I received the WRONG items AND got air bags full of the Corona Virus... this time HUGE shirts. Lesson learned. I will never buy things from this site again no matter the temptation!

Quality
Thumbnail of user juang1154
Indiana
1 review
0 helpful votes
  • Send Message
August 29th, 2023
Verified purchase

Eventually, my order was fill but not in a timely fashion. They charged health [for them] prices then shipped in 3 shipments [obviously waiting for deminished stock to come in from china. Eventually got everything but...

Thumbnail of user russellt153
Illinois
1 review
0 helpful votes
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January 27th, 2022

I'd really like to say that it was a pleasure doing business with LILICOTH, but unfortunately that is not the case. They absolutely ruined my notion of providing unique printed/notioned shirts for my family for Christmas. After over a month since the order was placed, of 10 items paid for, only 3 have arrived and they are way too small and the company has made it near impossible to 1) get info on an order, 2) made a return, 3) stop items ordered, but not shipped, 4) items ordered being out of stock. Other than that, find someone else with patience and money to burn. Where am I suppose to "tell you about the business" and "tell you about myself"?

Tip for consumers:
Don’t BUY! IT’S NOT WORTH IT.

Products used:
None. Too small and haven’t arrived after over 30 days since order was placed.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?

For items not shipped, you can ask to cancel. But once they are shipped out and no matter in which positio it is, we cannot do the cancellation. Thanks for your understanding.

For return, you can submit a return request online or contact the CS team to get a return label.

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user greciaa4
California
1 review
0 helpful votes
  • Send Message
April 1st, 2021

Amazing! So good quality and free shipping. Such good quality products are actually what appears in the photos on the website! The size of my dress was correct. Delivery came the next day for me, and free of charge! Will buy again in the future. I love all of their styles, I am so excited to have discovered this website!

Thumbnail of user susand2294
Texas
2 reviews
1 helpful vote
  • Send Message
August 2nd, 2022
Verified purchase

The email I received would show a tracking number in the title, but then when I opened the email, there was no tracking number. It took almost a month to receive my purchases. It is highly unlikely that I will ever order from this merchant again and I will share my experience with others if they ask. I definitely will not recommend this merchant to anyone I know.

Thumbnail of user marilynx41
Texas
1 review
0 helpful votes
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May 7th, 2022
Verified purchase
• Updated review

The initial shopping was fine but it did take longer than expected to receive the merchandise compared to other online retailers. I just wish I had read the reviews before I ordered regarding the quality and sizing of the T-shirts or I would never have ordered. The T-shirt was washed according to directions but shrunk 2 sizes from the original size ordered.

I sent an email and an email was returned back advising me that since I had washed the merchandise it could not be returned. They did offer 15% of what I paid which wasn't worth the shipping to return it to them. I'll just have to give to someone that is much smaller than the intended person it was purchased for.

Reason I chose this business:

You had the T-shirt I was looking for.

Reason I chose this product:

Had what I was looking for.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Shopping was great your system wouldn't accept my American...
March 8th, 2022
Verified site experience
• Previous review

Shopping was great your system wouldn't accept my American Express gift card. Not sure why?

Reason I chose this business:

You had the T-shirt I was looking for

Reason I chose this product:

Had what I was looking for.

Thumbnail of user helenj587
Florida
1 review
0 helpful votes
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November 8th, 2021
Verified purchase

Love your product selection and sense of humor
Bought a long sleeved shirt for myself promoting myself from administrator of the family to the coordinator of the entire $#*! show. Could not have said it better than your featured product. Loved it so much had to get a shirt for my sister who feels like she's old so i got the my sister is older shirt.

Quality
Thumbnail of user venusa12
Texas
1 review
0 helpful votes
  • Send Message
March 13th, 2021

I love the fabrics on this website, I also like their quality. The designs are great and I found many things that my daughter did not know what to choose. Navigating the website was very easy to use and ordering was a breeze too. The hardest part was determining what could keep and what needed to go in my online shopping cart.

Thumbnail of user christiney493
Spain
1 review
0 helpful votes
  • Send Message
December 9th, 2021
Verified purchase

Great selections, great quality, and excellent delivery services even for Spain. Couriers can't usually find our place as we're out in the country up the side of a mountain. So we now know that some couriers are better than others and lilicloth had chosen a good one in Spain. If they have a contact number and we always provide this on the order, they'll call and we meet them at the local gas station in our town. On my order of which 2 of the 9 items were out of stock and so posted later and individually, each time, they called me and we met up. It's a 'win: win' situation,.

Reason I chose this business:

It was advertised when reading something on line and I was curious

Reason I chose this product:

The price looked very reasonable and I hope the quality matches the pictures on the website.

Service
Quality
Thumbnail of user catheriner990
Canada
1 review
0 helpful votes
  • Send Message
July 9th, 2023
Verified purchase

It probably took 3 times longer to choose as getting back to the last item took so many clicks and repeats. I just about missed the Einstein item as I thought I had it in the order but spotted it again while searching for "Mike". I'm looking forward to receiving these, Thanks, Bill

Service
Quality
Thumbnail of user jaelc6
Nevada
1 review
0 helpful votes
  • Send Message
March 3rd, 2021

I bought a sweater online here, it was too small, I reordered it one size larger. This website arranged a refund for me immediately, as I had purchased the same dress, to prevent it from being sold. The refund was processed quickly and their response time was incredible.

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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