• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user nataliez171
Texas
1 review
0 helpful votes
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May 26th, 2023
Verified purchase
• Updated review

Found some great bargains on shirts I liked, but couldn't find a specific Southwest design I was looking for. Couldn't return clearance items, but sizes didn't match description. Most were too tight! Was not impressed with quality of fabric. Will not be ordering again.Thankfully, didn't spend too much.

Reason I chose this business:

Thought the styles were cute, but didn't like quality of fabric or fit, which was based on size info.

Reason I chose this product:

Price and style, but disappointed with what I received.

Quality
Found some great bargains on shirts I liked, but couldn't...
March 27th, 2023
Verified site experience
• Previous review

Found some great bargains on shirts I liked, but couldn't find a specific Southwest design I was looking for. But still,this is nice selections to choose from.

Thumbnail of user danar378
California
1 review
0 helpful votes
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October 3rd, 2021

I literally have no complaints about this online boutique. The girls are quick to answer my questions via email, they are very helpful and always go above and beyond to help their clients. I love clothes, and I have literally bought most of my closet from here :)

Thumbnail of user rexannar
Texas
1 review
0 helpful votes
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April 13th, 2021

Im very satisfied with my online purchases here. I have never bought clothes online, I have been shopping at this store for two years. For my first one, one of the skirts had a defect and I was able to return it for a refund with no problem. The clothes are very beautiful and original. There will certainly be more purchases in the future.

Thumbnail of user amandas2056
Sweden
1 review
0 helpful votes
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February 11th, 2022

I read the reviews, they are mixed, but I couldn't be happier with my purchase on this website. Easy to use site, just beautiful clothing options. My new dress looks sensational, I don't wear it yet, but it looks like it will fit. Very good workmanship, the same quality as a store dress in a mall, but much better price.

Thumbnail of user andreaa646
Canada
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

Took me forever tp be able to place the order and then it only took one of the items from my cart so I gave up. If I have to order each item separately then tell me in advance otherwise group them together so I can pay and move on with my day!

Reason I chose this business:

I liked the advertised sweatshirt.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thanks for your support.

You can add items into shopping cart one by one and then checkout all at once.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user kimberlyr1635
Oregon
1 review
0 helpful votes
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January 27th, 2023
Verified purchase
• Updated review

I ordered one shirt, it didn't even come close to fitting - the size instructions were extraordinarily confusing. I bought another, thinking I'd figured out the size issue, it was also huge. I reordered the second and am waiting for delivery. I don't remember when I ordered which one. The fabric is lovely, though.

Reason I chose this business:

Attractive shirts, good price

Quality
TODAY
January 17th, 2023
Verified site experience
• Previous review

TODAY - FINE, THE OTHER DAY I ENTERED 2 DIFFERENT CARDS AND NEITHER WA S ACCEPTED - VERY FRUSTRATING WHEN YOU'RE BUYING A GIFT

It's ok that's all I have to say
November 28th, 2022
Verified site experience
• Previous review
Thumbnail of user wendyi70
Australia
1 review
1 helpful vote
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November 9th, 2021

Do not order from Lilcloth! The clothing is nothing like you view online – sizing is out of whack, fabric is cheap and nasty. And if you attempt to return any items, they never get back to the store (although tracking shows they are "somewhere" in China), thereby you don't get your refund. Biggest waste of time and money ever!

Tip for consumers:
Don't use this site as nothing is as it seems – crap clothing, to expensive, bad return policy and they don't refund – just keep you dangling.

Products used:
Refund is a joke as you have to pay and then even though I had tracking it arrived in China and went nowhere. So Lilicloth said I had not returned the goods (even though I had) and did not refund me. Great for them as they get both the goods and my US$. Bunch of untrustworthy, cheap arsed liars!

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Thumbnail of user shirleyu355
Maine
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

The funny sayings are what caught my eye. The shirts look nice. The people I gave them to love what's on them. The 2 sets of earrings were inexpensive, and that is probably why one pair arrived broken. I wouldn't order jewelry again but the shirts were a hit. In the future I will plan for a long delivery time.

Reason I chose this business:

Sayings on clothing.

Reason I chose this product:

They will make some people smile.

Quality
Thumbnail of user janets2452
Illinois
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

I have been purchasing clothes from Lilicloth for a few years now and they continue to have most any kind of shirt, sweatshirt, etc., in many great colors. The prices are beyond a sale and they make great gifts as well. I have always received my order in a timely manner! Customer service is great, and items come in individual zipper bags. Excellent service!

Thumbnail of user andrewb1787
Colorado
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

Loved the selection of funny t-shirts and the easy ordering process! My one disappointment was that I accidentally ordered 2 of the same T-shirt and wanted to swap the duplicate with a different selection. I was unable to find any way to contact the company to make a switch in my order. I replied to the email address used in my order confirmation but evidently that is not monitored. So my one suggestion for improvement would be to please provide some form of communication for customers to contact a service representative if necessary. Thank you.

Reason I chose this business:

I didn't choose it; it popped up as an option when on another internet site. But the humor of the T-shirts caught my attention enough to check it out further.

Reason I chose this product:

Looking for light-hearted gifts for friends and family

Service
Quality
Thumbnail of user janetk1322
New York
2 reviews
0 helpful votes
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January 3rd, 2023
Verified purchase

I love the colors and selections. I'm hoping the sizing is accurate. If the items fit as hoped, I'll be placing more orders.

Update: of the 3 tops I ordered, only 1 fit. The other two were too small.

Quality
Thumbnail of user pamelay216
Mexico
1 review
0 helpful votes
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February 11th, 2021
Verified purchase
• Updated review

Lilicloth has a great product selection on their site. I found all the items I'm unable to buy locally. Checkout was super fast. I was able to track the delivery, giving me peace of mind that it would actually arrive! The products arrived in a reasonable time and all true to size and description.

Reason I chose this business:

I noticed the advertisment for Lilicloth while I was searching for information on google.

Reason I chose this product:

It's difficult to buy good value cotton clothing in my small town in Mexico

Value
Shipping
Quality
Great product selection
January 17th, 2021
Verified site experience
• Previous review

Great product selection. Fast checkout.

Reason I chose this business:

Advertisment while I was searching on google.

Reason I chose this product:

Products not available in my small town in Mexico

Thumbnail of user lindam6050
Alabama
2 reviews
0 helpful votes
  • Send Message
January 3rd, 2022
Verified purchase
• Updated review

Easy to use the website, however, the products are not always complete, i. E. missing hems, sleeves not finished. Some of the t-shirts shrink so badly, they go from being a large, to being a small. Had to give several away because of that shrinkage.

Reason I chose this business:

Seeing your ads on the web

Reason I chose this product:

Liked what they said.

Quality
Very easy site to navigate
December 13th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Saw your ads, they pop up on almost all news sites.

Reason I chose this product:

Liked the sayings on the shirts.

Thumbnail of user amys2361
California
1 review
0 helpful votes
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February 20th, 2022

I haven't bought anything from lilicloth, however I have been trying to check out with free shipping with way over $200.00 worth of clothing. They add shipping charges, which are way over $100.00 if you go below $109.00. That excludes final price items, and discounts you add. Ridiculous! $100.00 for shipping clothes is insane.

Products used:
Non, can’t afford the shipping!

Shipping
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for any inconvenience caused.

Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale and final sale items).

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user cherylr711
California
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

This sweatshirt was much thinner than any sweatshirt I have ever purchased it was more like a tee shirt with long sleeves and a hood. Would not call it a sweatshirt, so thin you can see thru the material.

Reason I chose this business:

Like the sweatshirt

Quality
Thumbnail of user beverlyb692
Indiana
1 review
0 helpful votes
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March 1st, 2022
Verified purchase

I ordered these items based on the current sizes worn by the individual at this time, but unfortunately the sizes were not standard according to other size charts. This person currently wears Large t shirts but orders XL so they will wash and dry well. Well these T shirts were XL but are only comparable to regular large size t shirts. So as I can re-gift them to another individual, they didn't quite work out for the person they were originally ordered for. I will probably not be ordering clothing in the future from Lilicloth because at my age, it is difficult to send back and re-order items. Product quality was good, but not a very convenient purchase. Thank you

Reason I chose this business:

Loved selection of cat designs and logos

Quality
Thumbnail of user wilkanr1
New York
1 review
0 helpful votes
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October 11th, 2020

Amazing. The customer service on this website has been so helpful, they have had a hard time receiving my order and they have been very kind with all my questions and emails. I love it definitely recommend it :))

Thumbnail of user deborahn714
Idaho
1 review
0 helpful votes
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May 4th, 2022
Verified purchase
• Updated review

Your shipping is WAY too expensive! And I ordered your light minty green shirt because it would be so cute on my daughter. Instead, when it arrived, it was a much darker green and not nearly as cute and feminine as the photographed picture showed.

Reason I chose this business:

The ad popped up on my screen and I liked the shirt.

Reason I chose this product:

I liked the clever message on the shirt

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Nice but color options are not accurate
April 4th, 2022
Verified purchase
• Previous review

Your shipping is WAY too expensive! And I ordered your light minty green shirt because it would be so cute on my daughter. Instead, when it arrived, it was a much darker green and not nearly as cute and feminine as the photographed picture showed.

Reason I chose this business:

I liked the shirt

Reason I chose this product:

I liked the shirt

Quality
Thumbnail of user katherineh709
Massachusetts
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

I did not realize these items were made and sent from China. It made it prohibitively expensive to return the items for a different size or any other reason. Very disappointed that it was kept secret from the start.

Reason I chose this product:

Liked the way they appear

Quality
Thumbnail of user sarahd1311
Canada
1 review
0 helpful votes
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September 6th, 2021
Verified purchase
• Updated review

Amazing... love the clothes! I think that being able to wear clothes like these are such a great ice breaker. Whether I am at the grocery store or camping someone will notice these shirts and have a great laugh.

Reason I chose this business:

I saw some of the t-shirts with the sayings on the front and I loved them.

Reason I chose this product:

Found a few shirts that I would love to wear.

Quality
Amazing...
August 4th, 2021
Verified site experience
• Previous review

Amazing... love the clothes!

Reason I chose this business:

I saw some of the t-shirts with the sayings on the front and I loved them.

Reason I chose this product:

Found a few shirts that I would love to wear.

Thumbnail of user janeya11
Canada
1 review
0 helpful votes
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November 2nd, 2020

On this website I ordered a set of long skirt and top, two shirts and a short skirt and everything is of very good quality, they have a lining so that nothing is transparent. It also takes a few days to arrive but it's okay.

Thumbnail of user sylviem18
France
1 review
0 helpful votes
  • Send Message
December 1st, 2020

This is my second skirt that I have ordered here; As always, the quality, fit, customer service, and shipping are excellent. It is obvious that this online boutique cares about its clothes and its customers. I will order again.

Thumbnail of user laurax432
Canada
1 review
0 helpful votes
  • Send Message
December 12th, 2021
Verified purchase

Shopping online is tricky, it's hard to tell the feel of the fabric etc, so I might not have chosen some of the items I did. Overall it was a good experience. Product did take a long time to ship and deliver

Reason I chose this business:

Have purchased before

Reason I chose this product:

Need new items

Quality
Thumbnail of user kimberlya546
Texas
1 review
0 helpful votes
  • Send Message
December 27th, 2020
Verified purchase
• Updated review

The delivery of my purchase took a bit longer than expected, as it was a Christmas gift, and came too late. I do not yet know about the quality since it is a gift, and the person who received it has not yet had a chance to wear and launder it. So I can not be sure about shrinkage at this point. Your designs and colors are great. Now I wait to see how your quality is.

Reason I chose this business:

Your unique designs

Reason I chose this product:

I need Christmas gifts for my two grown grand daughters

Value
Shipping
Quality
Your designs and colors are great
December 4th, 2020
Verified site experience
• Previous review

Your designs and colors are great. Now I wait to see how your quality is.

Reason I chose this business:

Your unique designs

Reason I chose this product:

I need Christmas gifts for my two grown grand daughters

Thumbnail of user sherryl391
Iowa
1 review
1 helpful vote
  • Send Message
February 9th, 2022

All a scam. I was told before I ordered that they had a return warehouse in the United States, they do not. Their address for correspondence on the website is England, not China. As told in another review, they offer you 15% to not have to return to China. I ordered small sizes and in their knowledge they sent a free XL shirt. The small was the same size as the XL. Run, run away from this place.

Tip for consumers:
DO NOT USE THIS COMPANY!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Would you please provide your order number so that we can help you?

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

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Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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