• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user jessicax503
New Zealand
1 review
0 helpful votes
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March 18th, 2022
Verified purchase

The service was excellent- very easy to trace delivery and good email contact. Sweat shirt is really nice but the jeans are no where near as nice as in the photo - ok but not sure I will wear them as they don't look like the photo so not really want I wanted

Quality
Thumbnail of user samari3
California
1 review
0 helpful votes
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May 10th, 2021

I placed two orders in this online boutique for approximately 4 blouses and several shirts, all my orders arrived on time in a short time, I have not had any complaints with the store, the clothes are very nice and the fabric is very good, I hope they stay punctual with orders.

Thumbnail of user beckyb343
Arizona
2 reviews
0 helpful votes
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September 7th, 2021
Verified purchase
• Updated review

This was my 4th order with Lilicloth. All previous orders were of high quality, and fit perfectly. This time only 2 things that said they were small really were.
I happen to have a sewing machine and will alter these to fit, since all final sales are not returnable.
I also ordered an undergarment that was so thin I stuck my thumb through it when I was trying it on. These are also not returnable.
I am just not going to shop these types of items any more

Reason I chose this product:

They were fun items

Service
Quality
I loved my first order
August 29th, 2021
Verified site experience
• Previous review

I loved my first order. I am still waiting on one item, but other than that all is good

Reason I chose this business:

Giving you a chance to out preform your reviews

Thumbnail of user dorothym1101
Kansas
1 review
0 helpful votes
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December 21st, 2022
Verified purchase
• Updated review

In this current age of convenient online shopping, I was quite surprised and less than satisfied with Lilicloth's shipping time, as it was way too long. Additionally as a new customer, I am disappointed that returns are not offered with prepaid shipping. In today's competitive online shopping environment, shoppers expect better customer service.

See previous comments.

Reason I chose this product:

Novelty t-shirt options seem to be a good gift choice.

Service
Quality
As a new customer, I am disappointed that returns are...
November 20th, 2022
Verified site experience
• Previous review

As a new customer, I am disappointed that returns are not offered with prepaid shipping. In today's competitive online shopping environment, shoppers expect better customer service.

Thumbnail of user hanonk
GB
1 review
0 helpful votes
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October 14th, 2020

Incredible service on the internet, the online store is organized and easy to navigate. This isn't my first time shopping here, I just wanted to start showing how much I love this online boutique! Thanks!

Thumbnail of user ivona3
GB
1 review
0 helpful votes
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March 22nd, 2021

Very good quality clothes, fast shipping, are very consistent with their philosophy of being at the forefront of fashion. I am very happy with the online purchase here and it is likely to be repeated.

Thumbnail of user dainag5
Australia
1 review
1 helpful vote
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October 20th, 2021

Barely recognize the clothing that arrived from the order. I had to look at the sight to see what was going on. The material of the clothing was nothing like pictured. Photo showed a vintage wash T shirt, reality was a cheap polyester rag. Another photo of a blouse showed beachy crinkled linen look. Reality was again a nasty polyester square cut box with fake buttons (no actual button holes).
Refund NOW! PS had to give a 1 star rating because the review wouldn't submit without it

Tip for consumers:
How poor the quality is and how the photos do not represent the actual product.

Products used:
None. Will try and return all the clothing.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Thumbnail of user tampah1
GB
1 review
0 helpful votes
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October 19th, 2021

I'm having trouble finding clothes on the web, but I bought two leggings here that stay in place, keep the center tight, and feel like butter. I would recommend 100/100 your leggings and other clothes!

Thumbnail of user alexiss537
Colorado
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase
• Updated review

The jumpers I purchased are nice, (I would have preferred cotton) and of good quality. My issue is with the length of time it took to receive my order. Placed 12-1-22, received complete order 12-28-22.

Reason I chose this business:

Had the screen prints I wanted on the type of jumper I was looking for.

Quality
Worked fine
December 1st, 2022
Verified site experience
• Previous review
Thumbnail of user saular3
Switzerland
1 review
0 helpful votes
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November 2nd, 2021

I just started using this website to buy cheap and easy clothes, so far everything is fine. I love this online store, for a great customer, they have very nice clothes and very interesting accessories.

Thumbnail of user ag226
Missouri
2 reviews
0 helpful votes
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February 19th, 2021

I ordered before Thanksgiving to have Christmas gifts. 3 of the five arrived on time-ish. The fourth was after New Years and the fifth as of Jan 20th, still has not arrived. To add to that, the fourth came with the wording incorrect. They say I can return it to them for a refund, but I have to pay for the shipping and customs cost to send it to their hub in China. The package has a return address of CA? I have been going back and forth with them for a week and they started with a 15% refund and I only have them up to 35% at this point. I will NEVER but from them again.

Tip for consumers:
Do not use this site!!

Products used:
Sweatshirts & hoodies

Service
Value
Shipping
Returns
Quality
Thumbnail of user anne221
Texas
1 review
0 helpful votes
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February 28th, 2022
Verified purchase
• Updated review

There cloth sizing is way off and then i was told it is my fault that i did not check what a 2xl is in china. Return instructions out all cost on customer and they told me it might be cheaper to just throw shirts out than to return.
Picture shows the size difference. Again, my fault.
Total rip off company.

Tip for consumers:
Dont

Products used:
None, size way off and cost more to return than to buy, their words.

Returns
Quality
I had delivery delays on the first order and cancelled...
January 10th, 2022
Verified site experience
• Previous review

I had delivery delays on the first order and cancelled 2 items. When we received the one item that had already shipped, i was very happy with the quality of the material and workmanship. Thanks

Reason I chose this business:

Prior order, I was satisfied.

Reason I chose this product:

Valentines day and good prices

Thumbnail of user addisonm25
Nevada
1 review
1 helpful vote
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November 11th, 2020

I have no idea who is going them these great stars, but I can tell you, if I could give them a zero I would. I ordered a tee shirt which looked really nice on line. I was so excited until it arrived so date I had forgotten it. And then the tee shirt looked less than a dollar store quality. It's the cheapest piece of you know what I have ever seen. To make matters worse, it vane from China and the return pick us 15 days from the day you receive it, but you have to wait on a code they send you which took 48 hours Its highly unlikely you can return it within 15 days unless you pay overnight, which is expensive. And the final insult is they offer to allow you to keep the shirt and they will give you a 15% refund Are they fng crazy. I'm letting my credit card handle it. So buyer beware

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth

Thumbnail of user laurak274
Illinois
4 reviews
7 helpful votes
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October 18th, 2022
Verified purchase
• Updated review

Clearance items seemed like a good buy. One of the items was WAY too small and is not comfortable. Since it is a clearance item, I cannot return so I have to eat the $6. The shoes were cute but smooshed in on the toe and never came out. After one wear, my feet hurt, and will not wear them again. $23 was wasted because returns are not free. One cute sweatshirt but just fit and I like them loose. A shirt I paid $24 for my dad I later found for less and made in the US. My husband was satisfied with his t-shirt but also found at a less cost from the US. The leggings are cute for Halloween (not too crazy about the material but ok for $14) and only one item out of the four items for myself fit like expected. I do not have the best experience ordering clothes outside of the US so I will not be ordering again. One positive was that the company was very good at keeping me updated on my order

They did contact me back right away.

Reason I chose this business:

Looked cute and at a good buy

Reason I chose this product:

Same reason

Service
Quality
As long as the products are of decent quality I will...
August 3rd, 2022
Verified site experience
• Previous review

As long as the products are of decent quality I will be happy!

Thumbnail of user nicoley475
California
1 review
0 helpful votes
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November 23rd, 2021
Verified purchase

You throw so many banners and pull-downs and crap in front of your shoppers, it's miraculous anyone can actually finish their $#*!ing order!
Awaiting delivery from you folks is excruciating. I understand that shipping problems and customs are a tiny amount of excuse, but over TWO MONTHS for a simple shirt?

Reason I chose this business:

Mistakenly, it appears. And I've already supplied my email at least twice... why do you ask AGAIN below?

Reason I chose this product:

Thought my wife would think it was funny. But her sisters won't.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Thumbnail of user dalmar1
Georgia
1 review
0 helpful votes
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December 25th, 2020

The quality of the fabrics is very good, much better than it looks in the photos and they feel great. I also like how detailed they are with the shipment of the order, with a nice bag, just as it left the store. I am looking forward to buying again in a short time.

Thumbnail of user dignai
California
2 reviews
0 helpful votes
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June 21st, 2023
Verified purchase
• Updated review

A small is way too large; bottom of shirt is almost to my thighs, and shoulders won't stay up. It's OK since I only intended to wear it at home. I won't oder any items again in the future.

My daughter liked hers, a size large, and it's a tad large for her too.

Reason I chose this business:

I liked the sayings, and bought them for fun. I won't choose that source again however as at my age it's not my style

Reason I chose this product:

The sayings on them. Those were fun.

Quality
Not much to say
April 22nd, 2023
Verified site experience
• Previous review
Thumbnail of user carolb2238
Oklahoma
1 review
0 helpful votes
  • Send Message
September 7th, 2021
Verified purchase

The first time i ordered they kept my $35 and never gave me my merchandise. This is my second order And i got it. However it took about a month! The shirt is cute and looks like the picture but the sleeves are extremely long and i will have to hem them before wearing.

Reason I chose this business:

Liked the shirt message.

Quality
Thumbnail of user davidb5438
Illinois
1 review
0 helpful votes
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January 21st, 2021

Lilicloth is a skilled scammer. The quality is horrible and the customer service is worse. The sizes are not accurate.
The products ship directly from China, they take 100% of the payment up front with the first item shipped and then send garbage to complete the order. They will not accept order cancellations as taking advantage of e-commerce loop holes seems to be part of their business plan.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user michayc
Australia
1 review
0 helpful votes
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October 31st, 2020

I needed a dress for an event, so I expected my order in a few days. The dress arrived earlier than calculated, the order arrived perfect. I got a lot of compliments that night. I will definitely recommend this website to my friends, especially if they need a nice dress at a good price. They are a much cheaper option than buying a dress in a physical store.

Thumbnail of user davet741
South Carolina
2 reviews
0 helpful votes
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February 3rd, 2022
Verified purchase
• Updated review

Delivered as promised and described. The only issue preventing a "5 star" is the quality/thickness of the material. It was thinner than anticipated. But when you only pay $4 per shirt, one shouldn't expect material of the highest quality. Would still purchase again.

Reason I chose this product:

I liked the style and cost.

Quality
Easy to select and pay
January 3rd, 2022
Verified site experience
• Previous review
Reason I chose this product:

I liked the style

Thumbnail of user annt417
Texas
1 review
0 helpful votes
  • Send Message
February 18th, 2022
Verified purchase

You have alot of cool neat stuff I will definitely place another order in the near future. You kept me notified via email as to when my order was shipped out where it was up to and the eta. I am very impressed

Reason I chose this business:

Just came across your ad while i was browsing the weather

Reason I chose this product:

Your cool clothing caught me eye

Quality
Thumbnail of user patriciao852
New Mexico
1 review
0 helpful votes
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March 12th, 2022
Verified purchase
• Updated review

Fun! I'm hoping since it's my first time ordering from Lilicloth; that I will be satisfy with the quality of the items I purchased. Thank you
Update: had to give all but the T-Shirt for my son, away (items were way to small).

Reason I chose this business:

Cute items! Love them

Quality
Fun!
February 9th, 2022
Verified site experience
• Previous review

Fun! I'm hoping since it's my first time ordering from Lilicloth; that I will be satisfy with the quality of the items I purchased. Thank you

Reason I chose this business:

Cute items! Love them

Thumbnail of user bettya729
New York
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

No chance to put in Sale15 discount code for first order very disappointed.

The. When the shirts came the care instructions are not in English and made no sense to me. Quality is a lot less then I hoped for based on price

Quality
Thumbnail of user alexise69
California
1 review
0 helpful votes
  • Send Message
March 21st, 2022
Verified purchase
• Updated review

When everything arrived, one of the sweatshirts was called large, but fit like a medium. One sweatshirt was called large but fit like an extra extra large. One was not finished at the neck or sleeves. I have had to alter things just so I could wear them. The people who make these for you are not good at their jobs if they can't distinguish between medium, large, and extra extra large. I was sadly disappointed at how much work I had to do in order to make them wearable.

They gave me a pittance back because I was not going to pay the exhorbitant fees I would have had to pay to send them back.

Reason I chose this business:

You had things I wanted and liked.

Reason I chose this product:

They were what I wanted. They looked okay.

Service
Quality
Finally figured out what went wrong
February 19th, 2022
Verified site experience
• Previous review

Finally figured out what went wrong. I have paid for my order and look forward to getting my sweatshirts/tshirts.

Reason I chose this business:

You had things I wanted and liked.

Reason I chose this product:

The items were just what I wanted.

Sweatshirt
December 14th, 2021
Verified purchase
• Previous review

Delivery took some time, but that's the news these days. I love the sweatshirt. It is cozy, warm, and fits well. Thanks.

Reason I chose this business:

The ad caught my eye.

Reason I chose this product:

The item has a saying I can definitely live with.

Quality

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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