• Lilicloth

Lilicloth

Write a Review

Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
See all photos
How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user jenniferm4857
Connecticut
1 review
0 helpful votes
  • Send Message
November 26th, 2022
Verified purchase

3 items received were from very cheap material. Pillow inserts never came. I won't be buying from this company again. The products that arrived did not match the quality of the materials in the ads and the pillows were never sent. Totally false ads.

Quality
Thumbnail of user alexah32
South Africa
1 review
3 helpful votes
  • Send Message
November 21st, 2020

Great variety of clothes. One of the best things about this online boutique is the fact that they have a huge variety of clothing designs, it took days to go through everything! I usually buy the clothes that have feedback to make sure the quality is good. Overall I would say this is a website worth visiting as it has a great variety of products and reasonably fast shipping.

Thumbnail of user mateac1
GB
1 review
0 helpful votes
  • Send Message
October 8th, 2021

I ordered in this online boutique a set of long skirt and top, two overalls and a skirt and everything is very good quality, they have a lining so that nothing is transparent. It also takes a few days to arrive. I am delighted.

Thumbnail of user roym419
South Carolina
1 review
0 helpful votes
  • Send Message
November 29th, 2021
Verified purchase

Shoes did not work well and I will be returning those. They are big around by foot. I also got a tank top and it's big but the material was really too thin for a white one. That one will also be going back.

Quality
Thumbnail of user daisyc78
California
1 review
0 helpful votes
  • Send Message
January 17th, 2021

Wonderful online store :) I have found the most wonderful dresses here. I had to return two because they were a little small on the bust, I got some more beautiful dresses instead. I was exceptionally surprised by how fast the delivery was and how easy and simple the return process was. Such ease of shopping :)

Thumbnail of user annal565
Romania
1 review
0 helpful votes
  • Send Message
November 20th, 2020

Their prices are usually a little more than what I like to pay, but the deals are incredible! Quality is always great, free shipping is a godsend, shipping is fast, customer service is good. It is a very reliable and professional website on the whole. Not a bad thing to say, I would definitely recommend it.

Thumbnail of user barbaraw1714
Missouri
2 reviews
0 helpful votes
  • Send Message
December 9th, 2021
Verified purchase

The site had a large and stylish clothing selection. My wife enjoyed her sweatshirt and her leggings, wearing both fairly often. My shirts look great and gave me some great new options. Very happy with our new clothes!

Reason I chose this business:

Saw a shirt I had been looking for

Reason I chose this product:

Looked great. Free shipping convinced me to add a couple more.

Quality
Thumbnail of user aubreez1
Switzerland
1 review
0 helpful votes
  • Send Message
November 23rd, 2020

Perfect boutique online on the internet to buy clothes! I can't live without it! I bought clothes, accessories, bags online, I made purchases three times in the last two weeks! I'm still waiting for my package to arrive!

Thumbnail of user victorial463
Canada
1 review
0 helpful votes
  • Send Message
February 18th, 2022
Verified purchase
• Updated review

I was pleased to receive my order once it arrived. I wouldn't have been surprised if I didn't d get it. Because we live in a rural community and a lot of people complain about things being delivered to the wrong address, or things being stolen. BUT NOT TRUE in my case. Got my order as hoped for. A good experience for sure.

Reason I chose this business:

Came upon it while browsing.

Reason I chose this product:

They were fun items.

Quality
First time, I'll know when I receive my order
February 18th, 2022
Verified site experience
• Previous review
Thumbnail of user gailw298
New York
1 review
0 helpful votes
  • Send Message
May 4th, 2021

I have a blouse from this online boutique in a beautiful blush pink color, body-shaped and with a soft material. Great under a blazer to work during the milder months or just with a pencil skirt. I love.

Thumbnail of user loryh10
New York
1 review
0 helpful votes
  • Send Message
December 30th, 2020

I bought online here some blouses for my work. I contacted customer service to feel more confident, they responded quickly and as many times as needed, they have an amazing customer service representative. Thanks for all the help.

Thumbnail of user cordeliag9
France
1 review
0 helpful votes
  • Send Message
October 20th, 2020

The package arrived within the indicated period. I bought some sandals, the quality is very good, they are beautiful and also at a very good price. I am delighted and will buy again through this website without hesitation.

Thumbnail of user virginiay144
Oregon
1 review
33 helpful votes
  • Send Message
January 19th, 2021
Verified purchase
• Updated review

The product you sell that I received is nothing like the product pictures that you have on your web site. Colors are different than pictured, fabric is not cotton as stated and quality of stitching and product is cheap and poor. Did you think no one would notice? I would like to return all items. These were intended as gifts that I cannot give. So disappointed in Lilicloth for the utter deception of customers.

Service
Value
Shipping
Quality
Good, easy
November 29th, 2020
Verified site experience
• Previous review
Thumbnail of user ralphb723
Colorado
2 reviews
0 helpful votes
  • Send Message
November 26th, 2022
Verified purchase
• Updated review

The quality of merchandise is OK, nothing special. But I could not get information on delays in shipping, etc., from Lilicloth. The final piece of merchandise arrived almost two months after placing order! To months! Customer service is non-existent.

Where is c ustomer service anyway?

Reason I chose this business:

Saw what I thought perfect for presents.

Reason I chose this product:

Fit my needs.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

We're terribly sorry to keep you waiting. Due to supply chain disruptions from the COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Upon checking, the last package was delivered on October 24 and the order placed on September 24, not 2 months.
Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
We have given feedback to relevant departments and will improve our service
If you have any problems, feel free to contact us via email or online chat

Difficult to navigate site; otherwise OK experience
September 24th, 2022
Verified site experience
• Previous review

Difficult to navigate site; otherwise OK experience. Also, the new customer discount would not work with 3 for $65 promotion. Not good customer service.

Thumbnail of user nicolec1821
Arizona
1 review
0 helpful votes
  • Send Message
January 13th, 2022
Verified purchase

I had issues with the shopping cart first of all. Then I didn't realize (probably my fault) that the shipping would take so long. I had ordered the items for Christmas gift's and they didn't arrive until after the New Year.

Reason I chose this business:

Love the different sayings.

Reason I chose this product:

Gifting to love ones

Quality
Thumbnail of user donnat1380
North Carolina
1 review
0 helpful votes
  • Send Message
February 16th, 2022
Verified purchase
• Updated review

I love Lilicloth shirts. They are very comfortable. However, I am on a fixed income and the shipping charges often times prevent me from ordering. When I pay more for shipping than the item I'm buying costs, then I usually don't buy. Today's order was very iffy for me. I finally decided to buy as I wanted a couple items for Christmas gifts. However, it took about 6 weeks for the order to be delivered and didn't arrive for Christmas.

Since it was taking so long for the order to arrive and I had not received any tracking information, I emailed Lilicloth to ask for an update, but never heard back from them. I was ready to file a dispute and ask for my money back when the package finally arrived.

Reason I chose this business:

I liked the design of the items I ordered.

Reason I chose this product:

Products today were mostly gifts that I thought others would like.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for any inconvenience caused.

As we check, we did not receive any email from you. Could you please double check if you did contact the correct email service@lilicloth.com?

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

I love Lilicloth shirts
January 13th, 2022
Verified site experience
• Previous review

I love Lilicloth shirts. They are very comfortable. However, I am on a fixed income and the shipping charges often times prevent me from ordering. When I pay more for shipping than the item I'm buying costs, then I usually don't buy. Today's order was very iffy for me. I finally decided to buy as I wanted a couple items for Christmas gifts.

Reason I chose this product:

Products today were mostly gifts that I thought others would like.

Easy order
July 23rd, 2021
Verified site experience
• Previous review

Easy order - shipping too high

Reason I chose this business:

Friend shared the site

Reason I chose this product:

I like the design. I will have to wait for the arrival of the order to see about the quality.

Thumbnail of user galk4
California
1 review
0 helpful votes
  • Send Message
December 22nd, 2020

I found it to be a very good online clothing store, so far I have ordered 3 times and I have not had any problems, the clothes are very beautiful and their prices are comfortable, normal delivery times in these cases.

Thumbnail of user laurax451
Michigan
1 review
0 helpful votes
  • Send Message
April 5th, 2022
Verified purchase
• Updated review

Love the graphics but the t-shirts themselves are thin material and have a cheap feel to them. Too bad as I wanted to buy more after these first two trial ones I bought. Website is a little clunkie too.

Reason I chose this business:

Love the graphics!

Reason I chose this product:

Graphics are great!

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Great products but the website is clunkie?
February 4th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Love the graphics!

Reason I chose this product:

Graphics are great!

Thumbnail of user jessy57
New York
1 review
0 helpful votes
  • Send Message
April 15th, 2022
Verified purchase

Sizing on some T-shirts are a bit off. Large fit like mediums, large come in very wide necks. Too late to return original order. Yes, I used the sizing chart. The items that do not fit I reordered in the next size up. I like the messages they give.

Service
Quality
Thumbnail of user loreanf
GB
1 review
0 helpful votes
  • Send Message
November 15th, 2020

Perfect! Great variety of clothes. It offers a great variety of products and brands. I love the review system, we can read the reviews before we buy each design. The payment process is easy and payments are accepted with multiple methods.

Thumbnail of user dorothyl774
Florida
2 reviews
0 helpful votes
  • Send Message
January 5th, 2023
Verified purchase
• Updated review

Everything looks good in the ads. Then you find out the product is from China and it takes forever to get to you. Plus the quality of the merchandise is so poor you wonder how they can get that much for it! They pass items off as sweatshirts when in reality they have the thickness of a T-shirt.

I wanted to cancel the order because one item was shipped later because it was out of stock or back ordered. They stated it was too late to cancel. They shipped the back ordered item 2 weeks later. I needed all of the items, which were a set for 3 sisters all at the same time.

Reason I chose this business:

On line the items appeared to be of high quality with great slogans, which draw your attention.

Reason I chose this product:

They appeared to be of high quality and I liked the slogans or messages printed on the materials.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

All items in your order have been shipped and delivered. If you do not receive any of them, please contact the customer service.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Stay safe and have a good day!

Great product selection
November 3rd, 2022
Verified site experience
• Previous review
Thumbnail of user sharont1113
Florida
1 review
0 helpful votes
  • Send Message
April 1st, 2022
Verified purchase
• Updated review

Web site has a vast selection of great clothing for men. I was a little disappointed with the quality of my purchases - seams were not properly sewn, loose threads etc. I had to wait several weeks for delivery and that was a disappointment. You are not really informed that the purchases are coming from Asia and that causes the wait.

Reason I chose this business:

Choice of products

Reason I chose this product:

Liked the designs on the shirts.

Quality
Web site is easy to navigate and order
March 2nd, 2022
Verified site experience
• Previous review
Reason I chose this business:

Choice of products

Reason I chose this product:

Liked the look of the shiorts

Thumbnail of user nicoleg869
Alabama
1 review
0 helpful votes
  • Send Message
September 21st, 2021
Verified purchase
• Updated review

First time shopper. The order process was good. All the items i ordered were to small. I would recommend ordering up a size. Right now I am having a terrible time trying to return these items. I just don't like dealing with a company where returns are a hassle.

I am having a difficult time trying to return items. I followed the instructions I received in the shipment.
I need a return label from Lilicloth which I have not received. i also do not like the 15 day return policy.

Reason I chose this business:

I loved the look of the items I ordered. But not the fit. Order up.

Reason I chose this product:

The look of the clothes I ordered.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.

First time shopper
July 23rd, 2021
Verified site experience
• Previous review

First time shopper. So far so good.

Thumbnail of user joany148
Massachusetts
1 review
0 helpful votes
  • Send Message
October 19th, 2022
Verified purchase

Great choices and options both for gifts for my wife as well as for some relatives. Good sizes in stock of the various colors we were hoping for and prompt arrival from order time until we received the products. Very impressed.

Quality
Thumbnail of user maryc2125
Connecticut
3 reviews
0 helpful votes
  • Send Message
January 28th, 2021
Verified purchase
• Updated review

Good variety. But the site does not return me to the page I leave when I check out the details of an item. It starts me back to the beginning

Again. VERY annoying. Also, the shirt themselves were not hemmed at the sleeves, making them look kind of junky.

Reason I chose this business:

Variety. Gifts.

Reason I chose this product:

Personal preferences.

Value
Shipping
Quality
Good variety
January 7th, 2021
Verified site experience
• Previous review

Good variety. But the site does not return me to the page I leave when I check out the details of an item. It starts me back to the beginning again. VERY annoying

Reason I chose this business:

Variety. Gifts.

Reason I chose this product:

Personal preferences.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 7 days

How do I know I can trust these reviews about Lilicloth?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Lilicloth?