• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

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Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user donnah1552
Canada
1 review
0 helpful votes
  • Send Message
August 19th, 2021
Verified purchase

Smalls were huge and then you cannot ship back without paying 2x more than the items are worth. Customer service was great but myonly option was a partial refund - won't order again as the sizes just don't work for me. I am quite petite and the small seems like a large on me.

Reason I chose this business:

Great prices and free shippin

Reason I chose this product:

Same as above - fun and cool clothing too

Service
Quality
Thumbnail of user ethanr227
Florida
2 reviews
0 helpful votes
  • Send Message
August 22nd, 2023
Verified purchase

It's obvious when you try your product on that it is likely too small. There's likely some cost savings by making the product smaller, using less material, but frustrating when you find that the size that you typically wear is too small when you order from Lilicloth.
Add to that, orders are usually a long way out before you receive them. And, since the product is too small, you will have to pay for return shipping at your expense.
Then, to a lesser degree of concern, I find that the printing on the shirt is not straight. It's tilted several degrees off. Not sure that I'll order from this company again.

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear customer

We apologize for the inconvenience you have experienced with your recent orders from Lilicloth. We would like to address your concerns regarding the sizing of our products, the shipping time, and the quality of the printing on the shirts.

Regarding the sizing of our products, we apologize if our sizing chart did not provide accurate guidance for you. We strive to provide detailed sizing information on our website so that customers can make informed decisions about which size to order. However, we understand that different items can have varying sizing standards, and it may not always be clear which size is appropriate. If the actual dimensions of the item we sent you are different than the ones stated on our size chart, please send us photos of the real item with size measurement for us to check.

Regarding the return shipping cost, we apologize for any confusion this may have caused. As stated on our website, buyers are responsible for the return shipping cost.

Regarding the quality of the printing on the shirt, we apologize if the print was not straight. If you could please send us some pictures of the item to check if it's not as described, we would be happy to investigate further and assist you in resolving the issue.

In regards to the longer shipping times, we apologize for any frustration this may have caused. Our products are shipped from overseas, which can result in a longer shipping time compared to domestic shipping.

Thank you for bringing these issues to our attention. We will take steps to improve our size charts, shipping times, and quality control processes to ensure a better experience for our customers.

If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.

Best regard,
Echo
LILICLOTH.COM

Thumbnail of user vickiec364
Washington
3 reviews
0 helpful votes
  • Send Message
May 21st, 2022
Verified purchase
• Updated review

This is my second order with Lilicloth and I couldn't be more pleased. Items ship when they are ready so I don't have to wait to receive everything all at once. The quality is very good. I also like the free shipping and auto coupon options which has saved me quite a lot.

Reason I chose this business:

Because I received an order in the past that I was pleased with.

Reason I chose this product:

They were cute and saved me money.

Quality
Your clothes are very cute
April 24th, 2022
Verified site experience
• Previous review
Reason I chose this business:

The cute styles and good reviews.

Reason I chose this product:

Ordered enough to get free shipping.

Thumbnail of user ads14
Oklahoma
1 review
0 helpful votes
  • Send Message
July 16th, 2022
Verified purchase

I ordered a women's flag shirt that showed a V-neck I received a crewneck medium is huge it looks like they sent me a man shirt when I tried to return it was gonna cost me $30 because he sent me a return label to China watch out for this company. Terrible 1st experience ordering here! Beware. This images shows it's not a v neck woman's it's a huge man's shirt!

Tip for consumers:
Beware!!

Products used:
Shirt

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback. Sorry for any inconvenience caused.

Could you please tell us your order number? So that we could help you solve the problem.

We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user davidt1964
North Carolina
2 reviews
0 helpful votes
  • Send Message
April 29th, 2021

I ordered 3 tops, 1 for my wife and 2 for my daughter. The "sweatshirt" I ordered for my wife was a birthday present. I ordered it 2 weeks before her birthday, expecting this would be enough time, even though they are not amazon. I should have suspected differently as I checked out, as there was NO indication of any kind about when anything would be delivered. So, birthday came and went, and 2 weeks later the first package arrived. 2 of the items I ordered were included, the 3rd still MIA. The "sweatshirt" I ordered for my wife could NEVER be called a sweatshirt, it was thinner than some of my t-shirts. At best it was of 6 oz. Material. That is common "thickness" of t-shirt material. A heavy weight t-shirt will be 6.4oz. Additionally, it has now been another 3 weeks (now 7 weeks since placing the order) and the 3rd item still has not arrived and I have been completely ignored by their customer service. 4 email sent, NONE answered. I would not recommend this company to anyone.

Tip for consumers:
Descriptions of the items is deceptive. Shipment was unbelievably long, still waiting for some products 7 weeks later. Customer service is none existent.

Products used:
Shirts

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user susanc2662
Kentucky
1 review
0 helpful votes
  • Send Message
November 22nd, 2021
Verified purchase

Sizing is very odd. If you don't pay close attention you receive a size that's way too small!

I paid close attention to sizing. The tank top I ordered... 2 sizes larger than my normal size... is too small. Probably won't order again. It's just too risky.

Reason I chose this product:

Price & style

Service
Quality
Thumbnail of user trixyb3
Netherlands
1 review
0 helpful votes
  • Send Message
November 13th, 2020

Her clothes are of very good quality, I had ordered a sweater and a short dress, the color was the same as the picture. From the website, the delivery took longer than I thought but I am sure it is due to the problems of the pandemic.

Thumbnail of user dorisu24
Australia
3 reviews
1 helpful vote
  • Send Message
April 2nd, 2022

Don't waste your money, time&sanity! No size is correct, zips&lace-up put in are crooked. Unable to swap, to return them you must pay. Shocking craftmanship because of being made in sweat-shops! Unbelievably hard to get a prompt response&never want to help with problems. They demand 15days to get in contact with them to return which is almost impossible for most people&would be illegal in Australia. They offered me 15%cashback so I would keep defective clothing BUT nothing on any garment that is on sale. Something else illegal in Australia. Also, very very slow on postage. SAVE YOUR SANITY! Just another company selling shocking clothing!

Tip for consumers:
THAT THEY ARE A TOTAL RIP OFF COMPANY, UNPROFESSIONAL, 15 DAYS TO RETURN ANY GARMENT AT YOUR OWN COST, DO NOT DO EXCHANGES FOR SIZES, UNBELIEVABLE AMOUNT OF TIME FOR DELIVERY, PHOTO'S TOTALLY DIFFERENT TO ACTUAL GARMENT, AS WELL AS THE MATERIAL, THEY SAY A BIT STRETCHY BUT IS TOTALLY STRETCHY LIKE ELASTIC, OTHERS LIKE SWIMMING MATERIAL, WORKMANSHIP IS TOTALLY DISGUSTING, CUTS ON SOME GARMENTS THAT WAS NOT MENTIONED, NO HEMMING ON SOME, DON'T BUY ANYTHING FROM THEM!!

Products used:
ONE OUT OF 13

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user charlesj17
Florida
100 reviews
130 helpful votes
  • Send Message
April 6th, 2022
Verified purchase
• Updated review

When I clicked on t-shirts, a sweatshirt would come up instead. Your shipping charges are high, especially since it takes 12 to 15 days to deliver. After I paid for the order, I noticed two of the t-shirts came from England and one t-shirt came from, I believe, China. The two t-shirts from England were so small she could not get them on. The one from China was perfect.

Reason I chose this business:

Because of the catchy phrases on the women's t-shirts.

Reason I chose this product:

Buying for a sassy, older female friend. She will love these. Would love to have bought more, but your shipping charges are to high.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

When I clicked on t-shirts, a sweatshirt would come...
March 7th, 2022
Verified site experience
• Previous review

When I clicked on t-shirts, a sweatshirt would come up instead. Your shipping charges are high, especially since it takes 12 to 15 days to deliver.

Reason I chose this business:

Because of the catchy phrases on the women's t-shirts.

Reason I chose this product:

Buying for a sassy, older female friend. She will love these. Would love to have bought more, but your shipping charges are to high.

Thumbnail of user sophiab359
New York
1 review
0 helpful votes
  • Send Message
January 31st, 2023
Verified purchase
• Updated review

The shirts were well made and easy for people to read. The funny text was actively funny, and the very clear text split between people who clapped and those who called it rude and offensive. Perfect! That one I will be wearing for 18 public competition matches.

Reason I chose this business:

Just text I found useful. If this is as good as it feels, I will wear it just as a comfortable tee under a shirt after the text becomes too known to be funny or politically boring.

Reason I chose this product:

One splits people between supportive or objectionable.

Quality
PayPal didn't seem to respond
January 31st, 2023
Verified site experience
• Previous review
Thumbnail of user hannahn329
Michigan
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified purchase
• Updated review

Your procts are reasonable but once in awhile a product slides through with poor attention to sewing. Since the items are reasonable I can't really afford to return the item and will repair it for myself. Many items seem mislabeled for size. While one shirt is an xl and another one says medium and both fits me, the next shirt may say xl also but would fit my large husband. Is there a sizing problem I should understand that is different tha what is stated? I really do like what I received but am confused how I get such variety and never know if I will get to wear or give away what I have ordered.

Quality
Wish you had more leggings
January 7th, 2023
Verified site experience
• Previous review

Wish you had more leggings. Everything offered has holiday themes, but is limited in leggings.

Longer than anticipated to receive items ordered.
December 2nd, 2022
Verified purchase
• Previous review

It was not the easiest site to track where I had been esp with the final purchase process. You almost lost me and all the items I was purchasing due to lack of direction and finding the site overwhelming. Sizes were variable when comparing the clothing. One shirt labeled XL was more like XXL while a "large" in another style was really a medium size. This makes me pause regarding ordering more clothing in the future. It didn't make sense to return the items as I could not be sure what size I would receive for an exchange. Some of the clothing was beautiful, well made with good fabric. Many of the tee-shirts were made of very lightweight material which is questionable regarding their' life expectancy.

Quality
Thumbnail of user chantalp64
Canada
2 reviews
0 helpful votes
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February 20th, 2022
Verified purchase
• Updated review

Your discount codes are less then the actual website amounts.
Then a few items on the order states out of stock.
Shipped in like 3 packages.
Quality of clothes is not the greatest.
Sizing is all over the chart. 2x and 3x fit better then the 4 x i had to gift my daughter as it was too small.

Reason I chose this business:

I thought i was getting quality but what do you expect from a website.

Reason I chose this product:

For christmas

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Your discount codes are less then the actual website...
January 18th, 2022
Verified site experience
• Previous review

Your discount codes are less then the actual website amounts.

Reason I chose this business:

Had some cool clothes

Reason I chose this product:

For christmas

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shelbyy13
New York
1 review
0 helpful votes
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November 28th, 2020

Dresses with very unique and very special designs. The quality and size of my dresses are normal. I have only bought a couple of times but I am satisfied with all of them, I will surely buy more in this online boutique.

Thumbnail of user katherinem975
Missouri
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase
• Updated review

The sweatshirts that I ordered I wouldn't even call them sweatshirts because the material was so thin, not really made to keep you warm like sweatshirts should. I was really disappointed at delivery. Also the delivery time was very long. Too much of a hassle to return & I wouldn't get a full refund after paying shipping costs to return. Will never buy anything here again & will tell my family and friends not to shop here.

Reason I chose this business:

I thought the sweatshirt sayings looked cute but I had no idea they were so thin and flimsy and one of them was just a decal. I wonder how that washes, I bet not well and not for too many washings.

Reason I chose this product:

As I said I thought the sayings were cute but the material was thin and flimsy, not sweatshirt material at all. It was not worth the money and I will never buy from Lilicloth again.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

We regret to hear that the fabric does not meet your expectation. We are collecting feedback from our customers and working on providing more choices of fabrics.
Your comment is highly appreciated and we will forward it to our relevant department.
We're terribly sorry to keep you waiting. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.
It will need 3-5 business days of processing time and 10-15 business days of shipping time.
For more details, you can check the shipping policy here: https://lilicloth.com/information/shipping-policy
Usually, we process the full refund of item to your original payment method in one week after receiving your return package.
You can check the return policy here:https://lilicloth.com/information/return-policy
If you have any problems, feel free to contact us via email or online chat

I couldn't put in the code Mail 18 for 18 % off
October 31st, 2022
Verified site experience
• Previous review

I couldn't put in the code Mail 18 for 18 % off. I want to see if I received this discount or I may return items.

Thumbnail of user sarahn456
District of Columbia
1 review
0 helpful votes
  • Send Message
January 22nd, 2021
Verified purchase
• Updated review

Looked like interesting products but experience so far very uneven. Got one item ok but not both. Waiting to here about refund and how to return item not ordered. Disappointing I will not have the item I wanted to give at Christmas.

Reason I chose this business:

Different products from what I normally see.

Reason I chose this product:

They were unique.

Service
Value
Shipping
Quality
Interesting products
December 1st, 2020
Verified site experience
• Previous review

Interesting products. First order so it is difficult to rate fully but so far so good!

Reason I chose this business:

I like the look of the clothing.

Reason I chose this product:

They were unique.

Thumbnail of user catherinep509
Arizona
1 review
0 helpful votes
  • Send Message
March 8th, 2022
Verified purchase

I wish the standard shipping was quicker. Also the print is obviously iron on instead of silk screen which makes it hard to wash without damage. I had ordered 2XL but fits like 1XL. For the cost I expected better quality. On a positive note, The designs and phrases are great!

Reason I chose this business:

I like the choices for statements

Reason I chose this product:

Birthday gift

Service
Quality
Thumbnail of user jolindam5
California
1 review
0 helpful votes
  • Send Message
May 27th, 2022

It's very disappointing to order a T-shirt for our hot summers which is described as "fabric: cotton", only to discover that at the bottom of the same description material is shown as:"Polyester95%; Spandex5%". This is false and misleading advertising. And while the designs are attractive almost none the fabrics on this site are composed of natural materials, which breathe and stay cool in this summer. Their products could be seriously more successful if they would shift to cotton and linen blends!

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Would you please provide your order number so that we can help you?

We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user shirleya767
Virginia
2 reviews
0 helpful votes
  • Send Message
May 22nd, 2022
Verified purchase

I absolutely love you're T-shirts. The quality is great. They run on the smaller side as my husband always wears a large, the large was too small for him so I will reorder as the shirt has a great deal of meaning.

Reason I chose this business:

You had a few shirts I really liked.

Reason I chose this product:

Gifts for my husband and father.

Service
Quality
Thumbnail of user anaisc6
California
1 review
0 helpful votes
  • Send Message
March 28th, 2021

Dresses with very unique and very special designs. The quality and size of my dresses are normal. I have only bought a couple of times but I am satisfied with all of them, I will surely buy more in this online boutique.

Thumbnail of user luisinad
California
1 review
0 helpful votes
  • Send Message
January 10th, 2021

I was very nervous about getting pants from this website as I am quite tall (175cm). I actually measured and got a large one, while I'm usually small / medium, and the pants fit me really well! My waist is a bit too large since I did it from above, but the length of the pants reaches just above my ankle, which makes me very happy!

Thumbnail of user barbaras2146
California
2 reviews
0 helpful votes
  • Send Message
May 20th, 2021

I got a t shirt as a gift and just wanted to exchange it not a refund (since I didn't buy it in the first place)> They would not even do that. I had emails back and forth several times to get them to understand it is only an exchange, but to no avail. I would not buy any items from them because of this. Also the t shirt size is not accurate at all. Need to get a bigger size than you normally get.

Products used:
clothing

Service
Value
Quality
Thumbnail of user alanb91
California
1 review
1 helpful vote
  • Send Message
January 9th, 2021

I would have given this company negative stars but they don't have one. Ordered 2 women's tops and a "winter" cap for my girlfriend for Xmas. I received 1 women's top and the "winter" cap. Neither of these items were as advertised. The top is cheap flimsy material you can see though with terrible cheap stitching and dull colors. The advertising pics have clearly been enhanced and made to look like vibrantly colored heavy winter material. The "winter" cap is thin with a thin lining of fake fur on the inside. I live in the Sierra Nevada Mtns where it's very cold in winter and we know good winter clothing from cheap Asian junk. As of this writing I have been waiting 42 min for a chat response from their customer service on their so called return merchandise area on their web site. Hmmmm, must be busy having all their garbage merchandise returned. BYE BYE CHINA.

Thumbnail of user dianae409
Florida
1 review
0 helpful votes
  • Send Message
July 22nd, 2023
Verified purchase
• Updated review

Ordering wasn't bad. The 2-4 emails every day got to be overwhelming. After a few weeks or so I received a shipment notification saying the order was received by them 10 days AFTER they were paid. It did ship in two parts, but several days after the email saying it had shipped. The caps I ordered were perfect.

Not a good answer to my question.

Reason I chose this business:

They have funny stuff

Reason I chose this product:

Because I wanted them

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear customer,

Thank you for your feedback on our shipping service.

Please note that we prioritize shipping items as they become available to help ensure faster delivery times, so it is possible for orders to arrive in separate shipments. However, we understand that this may be inconvenient for customers and we are continuously working to improve our shipping processes.

Usually, we will send you an order shipping notification email after your order is shipped out. Since your order was split into two packages and shipped separately, we sent two shipping emails to you. Please note that our shipment notification emails may sometimes be filtered into your junk or spam folder, so it's possible that you missed our notice. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us.

We are happy to know that you are satisfied with your purchase. We'll also forward your feedback to the related department to improve our service. If there is anything else we can do to assist you, please do not hesitate to contact us at service@lilicloth.com.

Best regards,
Jules
LILICLOTH

Easy Peasy
May 20th, 2023
Verified site experience
• Previous review
Thumbnail of user kennethh35
New Jersey
2 reviews
1 helpful vote
  • Send Message
October 26th, 2021
Verified purchase

Page is loaded with misleading, ambiguous come-ons and hooks about price and shipping savings. Gotta read too much fine print to save any money. Which I did, but didn't save anything anyway.
US size chart is a nightmare; size "S" bust size is a 41? Really?

Reason I chose this business:

Product popped up on a page I visited, so went to have a look.

Reason I chose this product:

Better question would be, "Why did you buy from Lilicloth?"

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback.

Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.

Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.

Or you could send us the SPU number which you could find in the Product Details, so that we could doubel check the bust size for you.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Thumbnail of user helenf1076
New York
1 review
0 helpful votes
  • Send Message
February 12th, 2023
Verified purchase
• Updated review

Loved the selection, but getting a gift for someone who needed a bigger size, I discovered two things. 1) There seemingly isn't an exchange policy, only a return policy, and an option for "live 24/7" chat listed, with no hyperlink to a chat, so they're listing a option that doesn't appear to exist.

Reason I chose this business:

For the selections

Reason I chose this product:

They fit my gift recipients personalities

Great selection!
December 2nd, 2022
Verified site experience
• Previous review

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